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Certified Pega Marketing Consultant (CPMC) 74V1
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Killexams : Pegasystems Consultant Study Guide - BingNews https://killexams.com/pass4sure/exam-detail/PEGACPMC74V1 Search results Killexams : Pegasystems Consultant Study Guide - BingNews https://killexams.com/pass4sure/exam-detail/PEGACPMC74V1 https://killexams.com/exam_list/Pegasystems Killexams : Businesses Move to Combat Waning Customer Loyalty with Pre-Emptive Service Technology, Says Pega Study Businesses Move to Combat Waning Customer Loyalty with Pre-Emptive Service Technology, Says Pega Study

PR Newswire

CAMBRIDGE, Mass., Oct. 3, 2022

Organizations realize they must invest in transformational solutions to optimize the customer experience or risk losing out to competitors

CAMBRIDGE, Mass., Oct. 3, 2022 /PRNewswire/ -- Business leaders are doubling down on pre-emptive customer service technology to help meet the demands of less loyal and more digital savvy customers, according to new research by Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider that builds agility into the world's leading organizations. The global study, conducted by research firm iResearch, surveyed leaders from 11 countries in the Americas, Europe, and Asia-Pacific for their thoughts on the evolution of customer service over the next five years.

The corporate logo for Pega (PRNewsfoto/Pegasystems Inc.)

The survey found that pre-emptive customer service technology is becoming a must-have for businesses who are committed to meeting the needs of their customers. Nearly two thirds (65%) of respondents said that perfectly anticipating customer needs and solving them before they feel the need to reach out was one of their primary goals over the next five years, while more than half (54%) said their biggest customer service challenge was moving from reactive to pro-active and pre-emptive customer service. Meanwhile, nearly one-third (32%) said they expect customer service to become more anticipatory than reactive within that same period as a result.

The findings underline a shift towards customer-centric technology as the solution to the challenges posed by more demanding, digital-savvy customers. Eighty percent of respondents said deploying customer service technology to Strengthen efficiency was one of their most important priorities over the next five years. Meanwhile, more than half (55%) cited a lack of investment in new technologies that can help them to meet growing customer expectations as among the top three technology customer service challenges they face.

Perhaps the biggest driver of this race towards more pre-emptive, customer-centric technologies over the coming years is that customer loyalty is expected to fall sharply as customers continue to evolve. More than half (55%) of respondents felt that over the next five years, businesses will become increasingly likely to completely lose customers if they deliver a poor customer experience. As a result, organizations are scrambling to stay one step ahead of their competitors by investing in customer service software.

The study also identified several changes to the way customer service will look over the next five years. These include:

  • The customer of the future is changing: Customers are increasingly becoming digital-first, and more than half (54%) of respondents said that customers will expect consistent service across all channels over the next five years. In short, customers will expect faster, more personalized, and proactive service from the companies they do business with – and businesses will need to react accordingly.
  • AI could save the day: Advanced software such as artificial intelligence could help organizations tackle some of the biggest barriers to improving their customer service: for example, 63% cited being able to prioritize customer-centric experiences as their biggest challenge, while more than half (60%) admitted that they struggled to demonstrate empathy and humanity to customers. Today, AI and machine learning is the leading technology in terms of budget allocation for customer service digital transformation projects (58% selected it as the primary target for their spending) – and we could see the fruits of that investment in the coming years.
  • Contact centers will get a major tech upgrade: Customer service organizations are increasingly under pressure to reduce contact center costs in the next five years. That means the contact center of the future will require fewer agents. However, live agents aren't totally going away. Two thirds (66%) of respondents identified using dynamic, AI-powered technologies that help agents make decisions quickly and work more efficiently as a priority.
Quotes & Commentary:

"The entire customer service landscape is changing," said James Dodkins, customer service evangelist, Pega. "Where once it might have been enough to react to customers and their concerns, tomorrow's successful businesses know that they will need to pre-empt them and take action before they become an issue."

"Organizations know that unless they adapt accordingly, they will be left behind by competitors who are willing to provide customers what they need, when they need it and, increasingly, before they even know they need it. That's the brave new world of customer service, and the willingness to rapidly invest and adopt technologies like artificial intelligence, intelligent automation, real-time decisioning, and predictive analytics could be the difference between success and failure for organizations in the years to come."

Supporting Resources:

Download Pega's 'The future of customer service: How AI and automation will radically change service delivery' report at: https://www.pega.com/future-of-customer-service

Notes to Editors

To understand how customer service is changing in response to new technology and emerging customer expectations, Pega surveyed 750 senior vice-presidents, vice-presidents, senior directors, directors, senior managers, and managers across key sectors, including financial services, life sciences, healthcare, retail insurance, manufacturing, telecoms, and the public sector.

Respondents answered 23 multiple-choice questions, which delved into how customer service is expected to change in the next three to five years. Pega also conducted qualitative interviews with customer service executives in healthcare, life sciences, and retail insurance.

About Pega

Pega provides a powerful low-code platform that builds agility into the world's leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow. For more information on Pegasystems (NASDAQ: PEGA), visit www.pega.com

Press Contact:
Jon Brigden
Pegasystems        
jon.brigden@pega.com                                                                             
Twitter: @pega 

All trademarks are the property of their respective owners.

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SOURCE Pegasystems Inc.

Mon, 03 Oct 2022 01:12:00 -0500 en text/html https://www.morningstar.com/news/pr-newswire/20221003ne89597/businesses-move-to-combat-waning-customer-loyalty-with-pre-emptive-service-technology-says-pega-study
Killexams : Pega Introduces Pega Customer Data Connectors

Pegasystems today released Pega Customer Data Connectors that enable clients to connect their customer data platforms (CDPs) and other signal providers to Pega Customer Decision Hub so they can stream signals from high-value platforms like Adobe, Celebrus, and ZineOne, and activate customer insights in real time with artificial intelligence-powered decisioning.

These connectors allow organizations to feed data sources, such as streams of raw event data or curated behavioral signals, to Pega's real-time AI, then optimize customer interactions using next-best-action decisioning.

These out of the box Pega Customer Data Connectors enable clients to activate well-curated data from many of the world's most popular platforms.

The Adobe Experience Platform connector streams real-time segment membership data directly to Pega Customer Decision Hub, where it can be used to power machine learning models, define engagement policies, and power omnichannel next-best-action decisions.

By connecting ZineOne's in-session propensity-to-purchase scores with Pega's next-best-action decisioning, companies can better target consumers who are likely to buy, flag on-the-fence customers for re-targeting, and trigger specific journeys actions.

By integrating the CDP's real-time data capture, identity management, and signal curation capabilities, Celebrus helps companies capture first-party data without tagging and convert that raw data into high-value intent signals. It then feeds those insights to Pega, which uses its propensity modeling to identify and trigger relevant messages and increase response rates.

"Every day, companies leave a goldmine of insight on the table because their vendors lack the decisioning capabilities required to operationalize intent, impacting the customer experience," said Matt Nolan, senior director of product marketing at Pega, in a statement. "At the same time, it's unrealistic to expect brands to replace the customer data solutions they've already invested in. That's why Pega is launching Pega Customer Data Connectors: to help clients activate data at its fullest potential, with the freedom to use their CDP of choice. They can feed in whatever event streams or curated signals make sense for their businesses and Pega's AI will help put it to work and use the insights to build much deeper, more valuable customer relationships."

Tue, 20 Sep 2022 05:57:00 -0500 text/html https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=155009
Killexams : Insurance Software Market 2022: Comprehensive Study by Top Key Players Pegasystems, SAP, Lexmark International

New Jersey, United States, Oct. 03, 2022 /DigitalJournal/ With an assurance software system in place, you can expect: Improved operational efficiency. Being able to house all your information in an easily searchable database and automating tedious processes related to invoicing or reporting can save your business a lot of time.

The rising adoption of insurance services in developing countries and by enterprises to Strengthen their productivity is expected to drive the insurance software market The solution provider offers insurance solutions with advanced technology. intelligence to increase the efficiency of the insurance process and provide more reliable solutions in claims processing and policy management, which in turn is expected to drive the insurance software market

Get the PDF demo Copy (Including FULL TOC, Graphs, and Tables) of this report @:

https://a2zmarketresearch.com/sample-request

The Insurance Software Market research report provides all the information related to the industry. It gives the markets outlook by giving authentic data to its client which helps to make essential decisions. It gives an overview of the market which includes its definition, applications and developments, and manufacturing technology. This Insurance Software market research report tracks all the recent developments and innovations in the market. It gives the data regarding the obstacles while establishing the business and guides to overcome the upcoming challenges and obstacles.

Competitive landscape:

This Insurance Software research report throws light on the major market players thriving in the market; it tracks their business strategies, financial status, and upcoming products.

Some of the Top companies Influencing this Market include:Pegasystems, SAP, Lexmark International, Insurity, Transactor, Solartis, Computer Professionals Inc. (CPI), Automated Workflow Private Limited (AWPL), Microsoft, Oracle, SAS, Dell, Ebix, Acturis, Vertafore, Sapiens International Corporation, Guidewire Software, Accenture, Computer Sciences Corporation (CSC), MedinyX, Hyland Software, Buckhill, EIS Group, Salesforce, Insly

Market Scenario:

Firstly, this Insurance Software research report introduces the market by providing an overview that includes definitions, applications, product launches, developments, challenges, and regions. The market is forecasted to reveal strong development by driven consumption in various markets. An analysis of the current market designs and other basic characteristics is provided in the Insurance Software report.

Regional Coverage:

The region-wise coverage of the market is mentioned in the report, mainly focusing on the regions:

  • North America
  • South America
  • Asia and Pacific region
  • Middle East and Africa
  • Europe

Segmentation Analysis of the market

The market is segmented based on the type, product, end users, raw materials, etc. the segmentation helps to deliver a precise explanation of the market

Market Segmentation: By Type

Commercial P&C Insurance, Personal P&C Insurance, Health and Medical Insurance, Life and Accident Insurance, Insurance Administration and Risk Consulting, Annuities

Market Segmentation: By Application

Travel, Agriculture, Financial, Manufacturing, Transport, Others

For Any Query or Customization: https://a2zmarketresearch.com/ask-for-customization

An assessment of the market attractiveness about the competition that new players and products are likely to present to older ones has been provided in the publication. The research report also mentions the innovations, new developments, marketing strategies, branding techniques, and products of the key participants in the global Insurance Software market. To present a clear vision of the market the competitive landscape has been thoroughly analyzed utilizing the value chain analysis. The opportunities and threats present in the future for the key market players have also been emphasized in the publication.

This report aims to provide:

  • A qualitative and quantitative analysis of the current trends, dynamics, and estimations from 2022 to 2029.
  • The analysis tools such as SWOT analysis and Porter’s five force analysis are utilized, which explain the potency of the buyers and suppliers to make profit-oriented decisions and strengthen their business.
  • The in-depth market segmentation analysis helps identify the prevailing market opportunities.
  • In the end, this Insurance Software report helps to save you time and money by delivering unbiased information under one roof.

Table of Contents

Global Insurance Software Market Research Report 2022 – 2029

Chapter 1 Insurance Software Market Overview

Chapter 2 Global Economic Impact on Industry

Chapter 3 Global Market Competition by Manufacturers

Chapter 4 Global Production, Revenue (Value) by Region

Chapter 5 Global Supply (Production), Consumption, Export, Import by Regions

Chapter 6 Global Production, Revenue (Value), Price Trend by Type

Chapter 7 Global Market Analysis by Application

Chapter 8 Manufacturing Cost Analysis

Chapter 9 Industrial Chain, Sourcing Strategy and Downstream Buyers

Chapter 10 Marketing Strategy Analysis, Distributors/Traders

Chapter 11 Market Effect Factors Analysis

Chapter 12 Global Insurance Software Market Forecast

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Mon, 03 Oct 2022 18:32:00 -0500 A2Z Market Research en-US text/html https://www.digitaljournal.com/pr/insurance-software-market-2022-comprehensive-study-by-top-key-players-pegasystems-sap-lexmark-international
Killexams : City of Orangeburg: Consultant to study housing needs

The City of Orangeburg has hired the University of North Carolina Chapel Hill’s School of Government Development Finance Initiative to study the city’s housing needs.

The study will cost approximately $70,000, with the money coming from federal American Rescue Plan funds.

Earlier this year, city council voted to set aside $1 million for affordable housing as part of the $6.3 million the city received in American Recue Plan funds.

During its Sept. 20 meeting, Orangeburg City Council named DFI as the consultant it has hired to help with the process.

DFI is the same company the city has used in its process to develop and revitalize Railroad Corner.

“They also have significant experience with affordable housing,” Orangeburg City Administrator Sidney Evering said.

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Orangeburg is a part of the Lower Savannah Regional Home Consortium.

Being a member of the consortium enables the city to receive federal Housing and Urban Development money. Habitat for Humanity and New America are two groups in the city that benefit from HUD money, enabling them to construct homes in the area.

But city leaders have discussed the possibility of the city creating its own housing authority. Evering previously said it would take about six months to a year to create a housing authority, noting an executive director would have to be hired.

In other matters, the city is updating its code of ordinances.

Some of the more substantive changes to the code include the addition of an ordinance creating a citizens advisory panel for the Orangeburg Department of Public Safety, according to city attorney Michael Kozlarek.

The panel would aim to increase communication between the police department and residents and provide oversight of policing tactics.

Another change would remove guidelines for committee of the whole procedures, which city council has seldom, if ever, used.

Another example of a change that has occurred over the past few years but is not in the current code concerns city council meetings.

The current city code still states council meets at 7 p.m. on the first and third Tuesdays of the month. Council meets at 6 p.m.

There are also some stylistic or technical changes, Kozlarek said.

Council provided unanimous first studying by title only to the recodification of the city's code.

The last time the city updated its ordinances was in 2020.

Kozlarek recommends the city go through the process of updating its code every two to four years.

Council was informed the city has collected on about 86 percent of the revenues projected in its budget and was told it should be about 91 percent.

“You will receive some large deposits from the state and the Municipal Association,” Marc Wood of Sheheen, Hancock and Godwin said. “Those will come during this month ... so that variance will drastically change when you get September's financial statements.”

Wood said the city's spending is about 91 percent of the budget, which is “right in line with where they should be.”

The city thus far has received about $20.6 million and has spent about $21.3 million year to date.

“That will drastically change this month,” Wood said.

Councilman Jerry Hannah asked if the city has any weakness in its financial situation.

“I don't really see a weakness,” Wood said. “Everything is pretty much in line with what we had anticipated it would be right now.”

“That is what I wanted to hear you say,” Hannah said.

• Council gave third and final studying to an ordinance authorizing the month-to-month lease of 1117, 1131, 1155 Russell Street and 1131, 1133, 1137 and 1143 Middleton Street to the current tenants of the buildings.

The buildings were formerly owned by the Braxton Edward J. Trust.

The city purchased the property in December 2021. The money to purchase the property came from the Department of Public Utilities’ Economic Development Revolving Fund.

The city eventually plans to revitalize the buildings.

Councilman Richard Stroman abstained from voting as he did not vote to purchase the buildings.

• Council went into closed session to receive an update on the city's 911 system, to receive a contractual update on the city-owned Louis Building (1198 Russell Street) and to discuss a legal update regarding the Freedom of Information Act and employment.

Sat, 08 Oct 2022 04:35:00 -0500 en text/html https://thetandd.com/news/local/city-of-orangeburg-consultant-to-study-housing-needs/article_d70576e8-050b-574a-b5b9-c5d6a982682c.html
Killexams : Best Study Visa Consultants in Bangalore: Nationwide Visas

Bangalore is a booming city with a young crowd and it is every student's desire to study abroad. However, because the application process for international education is so difficult, many find themselves in a state of confusion while deciding the right career options abroad for themselves.

Nationwide Immigration Services, are the best Study Visa Consultants in Bangalore and have brought the concept of international education to every student's doorstep. They can be the one-stop shop for all your foreign study needs. Nationwide Immigration Services have been serving the immigration industry for more than a decade and have been India's leading visa consultants with a thorough understanding of educational options all around the world. Their extensive nationwide branch network allows aspiring students to be served from all corners of the country.

Nationwide Visas represent leading universities in major countries and offer counselling in countries such as the United Kingdom, the United States, Canada, Australia, New Zealand and many others. They have been assisting students with course and university selection, application and admission assistance, application documentation, essays, housing assistance, bank loans for university tuition, travel, foreign exchange international student insurance, and student residential accommodation for over 14 years.

The experts at Nationwide Visas can also help you with tips and tactics for IELTS scores that can significantly Strengthen the chances of acquiring study visa. IELTS training is provided complementary by Nationwide Visas and they have an in-house CELTA certified IELTS trainer who can help you enhance your IELTS score.

Study Visa services offered by Nationwide Visas

Experts at Nationwide can assist you in deciding the optimal higher education options based on your unique profile and the academic requirements by various universities.

  • Assistance in selecting the course and country

They provide in-depth personal counselling to assist you in selecting the appropriate study program at an international university based on your qualifications.

Based on your preference and profile, study counselors nationwide can provide you the right suggestion on which universities/colleges to shortlist and select.

They help students with filling online application forms in accordance with deadlines, making the entire process transparent and streamlined.

They provide comprehensive information on the many international scholarships available from various universities and colleges.

The counsellors at Nationwide Visas assist students throughout the application process, from application completion to guidance and practising interviews.

They host a pre-departure meet-up for the students, allowing them a briefing before they leave the country.

From airport transportation to lodging advice Nationwide Visas can help you with anything you need after you arrive at your destination.

As career competitiveness is increasing in Bangalore, so are the goals of students to choose the best possible path for themselves, and international education has several advantages that Indian education falls short to provide. By getting a foreign degree as a student, you’re taught by better faculty, get exposure to diverse cultures, have incredible research opportunities, and get a job market that is eager to hire you internationally. However, getting there can be made easy by the help of only the best study visa consultant in Bangalore as international education is a long and winding road. This is why students prefer to seek assistance from certified and experienced study visa consultants, and Nationwide Immigration Services are the most well-known international education consultants in Bangalore.

To make sure you get your Study Visa services, you must contact only the best in your city. You may visit or call study visa experts at Nationwide Immigration Services for a free consultation at +91- 9292929281. You can also check your eligibility for Study Visa and then begin your application process with Nationwide Visas. You may also mail your enquiries or doubts to info@nationwidevisas.com.

Disclaimer: This article is a paid publication and does not have journalistic/editorial involvement of Hindustan Times. Hindustan Times does not endorse/subscribe to the content(s) of the article/advertisement and/or view(s) expressed herein. Hindustan Times shall not in any manner, be responsible and/or liable in any manner whatsoever for all that is stated in the article and/or also with regard to the view(s), opinion(s), announcement(s), declaration(s), affirmation(s) etc., stated/featured in the same.

Wed, 12 Oct 2022 08:11:00 -0500 en text/html https://www.hindustantimes.com/brand-stories/best-study-visa-consultants-in-bangalore-nationwide-visas-101665584517139.html
Killexams : CCSD working with consultant on bidding equity study

The Clark County School District announced Wednesday that it contracted with a national consulting firm for a study about equity for small, minority-owned and women-owned businesses in bidding for contracts.

The school district contracted with desparate Independent Research for a “2023 Disparity Study,” which will be completed this spring.

It will examine “district contracts and marketplace conditions to determine if any disparities exist in the utilization of diverse firms,” according to a news release.

“We want to ensure that qualified businesses have equitable opportunities to compete and contract with CCSD for providing goods and services,” School Board President Irene Cepeda said in the release. “Our women-owned, small, and minority-owned businesses must have a level playing field when it comes to providing for our schools and students.”

The school district in May entered into an agreement with desparate Independent Research — which was approved by the school board — and the study will cost $299,928, the district told the Review-Journal.

“The results of this study will inform us if CCSD procurement opportunities are available to all businesses and how we can ensure fair outcomes for small, minority, and women-owned businesses,” Superintendent Jesus Jara said in the release. “I look forward to reviewing the study’s findings and ensuring that District practices align with our values.”

The district said desparate Independent Research has performed more than 200 similar disparity studies, including for other Nevada school districts, UNLV, local and state municipalities.

Local businesses and trade associations will be interviewed by Ericka Aviles Consulting, as well as SW Marketing and Consulting, according to the release.

Customer Research International will conduct surveys this fall by phone to identify companies that are interested in contracts with the school district, the release said.

For more information about the study or to provide input, visit keenindependent.com/ccsddisparitystudy2023.

Contact Julie Wootton-Greener at jgreener@reviewjournal.com or 702-387-2921. Follow @julieswootton on Twitter.

Wed, 12 Oct 2022 08:24:00 -0500 en-US text/html https://www.reviewjournal.com/local/education/ccsd-working-with-consultant-on-bidding-equity-study-2656380/
Killexams : U.N. pension fund issues call for consultant to assist in asset-liability study

United Nations Joint Staff Pension Fund, New York, is searching for a consultant to assist it in the completion of an asset-liability management study.

The $91 billion pension fund completes the study at least every four years, according to a request for expression of interest posted on the UN's procurement website.

The pension fund conducts the studies to complement its biennial actuarial valuations, according to the request for expression of interest.

As of Dec. 31, the pension fund's actual allocation was 57.1% public equities, 24.8% fixed income, 7.1% each private equity and real estate and 3.9% in short-term holdings.

Its target allocation is 45% global equities, 29% fixed income, 12% real estate, 9% private equity, 4% real assets and 1% cash and equivalents.

The request for expression of interest is available on the UN's procurement website. Responses are due on Oct. 7. A timeline for a selection was not provided.

Ricardo Velez Castellon, procurement officer, could not be immediately reached for further information.

Wed, 05 Oct 2022 08:47:00 -0500 en text/html https://www.pionline.com/searches-and-hires/un-pension-fund-issues-call-consultant-assist-asset-liability-study
Killexams : BMC to appoint consultant to study feasibility of treating the wastewater and reusing BMC to appoint consultant to study feasibility of treating the wastewater and reusing © Provided by Free Press Journal BMC to appoint consultant to study feasibility of treating the wastewater and reusing

Mumbai: The Brihanmumbai Municipal Corporation (BMC) has floated a tender to appoint a consultant to study feasibility of treating the effluent to achieve potable water quality and reuse it.

The BMC has floated a tender on Wednesday to invite the consultants for waste water treatment plant at Versova, Bhandup, Dharavi and Ghatkopar. The study will focus on how the treated water at these plants can be used for potable or non-potable purposes.

The BMC has undertaken an ambitious project of the construction and upgradation of seven sewerage treatment plants (STPs) at Worli, Bandra, Dharavi, Versova, Malad, Ghatkopar and Bhandup to treat 2,464 million liters of sewage daily under the Mumbai Sewage Disposal Project-II (MSDP).

Mumbai: Bottles, waste dumped on culverts responsible for dripping water from roofs on passengers at platforms

In addition to this, a pilot project is set up for advanced treatment of wastewater received from the Colaba tertiary sewage treatment facility. The plant will come up at the Colaba wastewater treatment facility.

At present, the sewage plant at Colaba treats wastewater to the required standards before allowing the water to be released into the nearest water source. The remaining sewage plants have been pumping out more than 1800 million litres of wastewater per day into the rivers, creeks, or the sea after primary treatment.

Accordingly, the BMC is now planning further to set up a similar plant at its other four STPs in Versova, Bhandup, Dharavi and Ghatkopar. Vasant Gaikwad.

The chief engineer of BMC's water supply project said, " Presently the primary treated water is released in the sea. We are upgrading the seven STPs that will be ready in the next two to three years.

So we are appointing a consultant who will study if after the advanced treatment the water can be used for potable purposes. The quantity of water that can be treated and reused. Is it possible to provide the water through an existing network or a separate pipeline is required? The report submitted by the consultant will decide our further action".

The city requires 4,500 million litres of water daily while the BMC provides 3,850 million litres. Out of it daily 900 million litres of water is loss in leakages and theft. Almost 60 % of water is used for non-potable purposes such as gardening, washing clothes etc.

So to bridge a gap the BMC had plans to make the treated water available for non-potable purposes. " The consultant will also have to study for social awareness to accept the treated water for potable purposes. The study is expected to be completed in six months' time and the estimated cost is Rs. 2 crores," said a senior civic official.

BMC to upgrade seven sewerage treatment plant

BMC daily supplies 3,850 million litres of water to the city, while 2,464 wastewater is treated and released in the sea every day.

The BMC has undertaken an ambitious project of upgradation of its seven sewerage treatment plants - Rs. 26,000 crores. Which includes 500 MLD for Worli, 360 MLD for Bandra, 454 MLD for Malad, 337 MLD for Ghatkopar, 418 MLD for Dharavi, 215 MLD for Bhandup and 180 MLD for Versova.

BMC to get consultant to tap buyers for treated wastewater

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Wed, 28 Sep 2022 13:53:00 -0500 en-IN text/html https://www.msn.com/en-in/news/other/bmc-to-appoint-consultant-to-study-feasibility-of-treating-the-wastewater-and-reusing/ar-AA12mPpE
Killexams : Businesses Move to Combat Waning Customer Loyalty with Pre-Emptive Service Technology, Says Pega Study

Organizations realize they must invest in transformational solutions to optimize the customer experience or risk losing out to competitors

CAMBRIDGE, Mass., Oct. 3, 2022 /PRNewswire/ -- Business leaders are doubling down on pre-emptive customer service technology to help meet the demands of less loyal and more digital savvy customers, according to new research by Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider that builds agility into the world's leading organizations. The global study, conducted by research firm iResearch, surveyed leaders from 11 countries in the Americas, Europe, and Asia-Pacific for their thoughts on the evolution of customer service over the next five years.

The corporate logo for Pega (PRNewsfoto/Pegasystems Inc.)

The survey found that pre-emptive customer service technology is becoming a must-have for businesses who are committed to meeting the needs of their customers. Nearly two thirds (65%) of respondents said that perfectly anticipating customer needs and solving them before they feel the need to reach out was one of their primary goals over the next five years, while more than half (54%) said their biggest customer service challenge was moving from reactive to pro-active and pre-emptive customer service. Meanwhile, nearly one-third (32%) said they expect customer service to become more anticipatory than reactive within that same period as a result.

The findings underline a shift towards customer-centric technology as the solution to the challenges posed by more demanding, digital-savvy customers. Eighty percent of respondents said deploying customer service technology to Strengthen efficiency was one of their most important priorities over the next five years. Meanwhile, more than half (55%) cited a lack of investment in new technologies that can help them to meet growing customer expectations as among the top three technology customer service challenges they face.

Perhaps the biggest driver of this race towards more pre-emptive, customer-centric technologies over the coming years is that customer loyalty is expected to fall sharply as customers continue to evolve. More than half (55%) of respondents felt that over the next five years, businesses will become increasingly likely to completely lose customers if they deliver a poor customer experience. As a result, organizations are scrambling to stay one step ahead of their competitors by investing in customer service software.

The study also identified several changes to the way customer service will look over the next five years. These include:

  • The customer of the future is changing: Customers are increasingly becoming digital-first, and more than half (54%) of respondents said that customers will expect consistent service across all channels over the next five years. In short, customers will expect faster, more personalized, and proactive service from the companies they do business with – and businesses will need to react accordingly.

  • AI could save the day: Advanced software such as artificial intelligence could help organizations tackle some of the biggest barriers to improving their customer service: for example, 63% cited being able to prioritize customer-centric experiences as their biggest challenge, while more than half (60%) admitted that they struggled to demonstrate empathy and humanity to customers. Today, AI and machine learning is the leading technology in terms of budget allocation for customer service digital transformation projects (58% selected it as the primary target for their spending) – and we could see the fruits of that investment in the coming years.

  • Contact centers will get a major tech upgrade: Customer service organizations are increasingly under pressure to reduce contact center costs in the next five years. That means the contact center of the future will require fewer agents. However, live agents aren't totally going away. Two thirds (66%) of respondents identified using dynamic, AI-powered technologies that help agents make decisions quickly and work more efficiently as a priority.

Quotes & Commentary:

"The entire customer service landscape is changing," said James Dodkins, customer service evangelist, Pega. "Where once it might have been enough to react to customers and their concerns, tomorrow's successful businesses know that they will need to pre-empt them and take action before they become an issue."

"Organizations know that unless they adapt accordingly, they will be left behind by competitors who are willing to provide customers what they need, when they need it and, increasingly, before they even know they need it. That's the brave new world of customer service, and the willingness to rapidly invest and adopt technologies like artificial intelligence, intelligent automation, real-time decisioning, and predictive analytics could be the difference between success and failure for organizations in the years to come."

Supporting Resources:

Download Pega's 'The future of customer service: How AI and automation will radically change service delivery' report at: https://www.pega.com/future-of-customer-service

Notes to Editors

To understand how customer service is changing in response to new technology and emerging customer expectations, Pega surveyed 750 senior vice-presidents, vice-presidents, senior directors, directors, senior managers, and managers across key sectors, including financial services, life sciences, healthcare, retail insurance, manufacturing, telecoms, and the public sector.

Respondents answered 23 multiple-choice questions, which delved into how customer service is expected to change in the next three to five years. Pega also conducted qualitative interviews with customer service executives in healthcare, life sciences, and retail insurance.

About Pega

Pega provides a powerful low-code platform that builds agility into the world's leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow. For more information on Pegasystems (NASDAQ: PEGA), visit www.pega.com

Press Contact:
Jon Brigden
Pegasystems        
jon.brigden@pega.com                                                                             
Twitter: @pega

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SOURCE Pegasystems Inc.

Mon, 03 Oct 2022 13:41:00 -0500 en-US text/html https://www.yahoo.com/entertainment/businesses-move-combat-waning-customer-130000881.html
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