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Exam Code: PEGACBA001 Practice exam 2022 by Killexams.com team
PRPC v6.1 Certified Business Architect Written
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Killexams : Pegasystems Certified study help - BingNews https://killexams.com/pass4sure/exam-detail/PEGACBA001 Search results Killexams : Pegasystems Certified study help - BingNews https://killexams.com/pass4sure/exam-detail/PEGACBA001 https://killexams.com/exam_list/Pegasystems Killexams : Writing your research proposal

Length: 2000-3500 words (excluding bibliography)

Your research proposal should include the following sections:

Title

Your title should provide a clear indication of your proposed research approach or key question.

Introduction

Include a short summary of your central question. You should tell us what you are attempting to research and why it is significant. You must state clearly what you hope to discover at the end of your research.

Thesis statement and literature review

Explain the subject matter of your project and why you think the issues raised are important. Provide a summary of the key debates and developments in your chosen area and demonstrate your knowledge and grasp of the specific literature (global) that you will be engaging with during your research. You should show that you are familiar with texts in your chosen area, and what are the gaps in the literature that your research is attempting to fill, i.e., how your proposed research is original and will increase our understanding of the subject matter. Through this, you should detail how your research area fits into current academic thinking and/or policy discourse.

Theoretical framework

The theoretical framework provides the rationale behind your research proposal. You must provide a critical review of existing theories or concepts (global), which are closely related to your research topic. Show how these theories/concepts frame your research questions and the overall structure of your research proposal, and clearly state the specific theoretical concepts/analytical frameworks that you are engaging with.

You should outline your draft overall research question and any relevant sub-research questions and hypotheses through engagement with the theoretical literature.

State to what extent your approach is distinctive or new or builds on/deepens existing theoretical literature in your chosen area.

Research Design

Show how you plan to carry out your research (including fieldwork) and how you will analyse the findings. You should also show how this relates to your hypothesis. Put details of your research design in terms of approaches, methods and tools, along with some indication of specifics such as demo size (i.e., provide an idea of the scope of your research project).

Ethical considerations

Outline any ethical concerns that arise from either your research syllabu or your proposed methods of collecting and collating data.

Bibliography

List the sources you have used in your literature review. Also, separately, point to potential sources that will be appropriate for your proposed research.

For more information about the PhD in Development Studies by Research visit the Institute of Development Studies website.

Sat, 15 Aug 2020 03:09:00 -0500 en text/html https://www.sussex.ac.uk/study/phd/apply/tips-research-degrees/research-proposal
Killexams : Pega helps make it fast and simple to build RPA bots with its revamped low-code Robot Studio

The MarketWatch News Department was not involved in the creation of this content.

Pega helps make it fast and simple to build RPA bots with its revamped low-code Robot Studio

Oct 04, 2022 (PRNewswire via COMTEX) -- PR Newswire

CAMBRIDGE, Mass., Oct. 4, 2022

Latest release helps users of any skill level quickly automate tedious tasks

CAMBRIDGE, Mass., Oct. 4, 2022 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider that builds agility into the world's leading organizations, today announced the latest release of Robot Studio, the robotic process automation (RPA) low-code authoring environment for Pega's intelligent automation platform. The revamped Robot Studio helps make it even easier for users of any skill level to quickly build robotic automations that help make any business process more efficient.

The RPA software market continues to rapidly grow as enterprises search for ways to do more with less. RPA automates those tedious manual tasks that are prone to errors and keep employees from doing more valuable work. However, building and managing these bots can be tedious in and of itself: a Pega study of random RPA users found that bots are harder to build and need more maintenance than anticipated. Many organizations struggle to get the most from RPA with design environments that are difficult to use and take too much time to build and maintain their bots.

With a completely new and streamlined UX, Robot Studio makes building reliable bots fast and simple for both citizen and professional developers. A new set of powerful tools and intuitive workflows empowers users to quickly create and deploy bots that help maximize productivity, diminish risks, and reduce costs. Robot Studio speeds RPA time to value for the enterprise with new features including:

  • Faster bot authoring with intelligent recording capabilities: Users can jumpstart their bot building by simply live recording the steps they want to automate on their screen - for example, a 'lookup' process that searches legacy applications for account data. Once the steps are recorded and configured, Robot Studio automatically creates the automation for the user.
  • Increased component reuse with a new centralized repository: Skilled bot builders can create automations and share them with other builders through a new central repository. This allows less experienced users to pull these reusable components into their own automation projects so they can more quickly create compliant bots while also easing the maintenance and testing cycles.
  • Enhanced usability with a cleaner intuitive user interface: The new Robot Studio interface significantly simplifies the amount of information presented to users so it's easier to find all the tools and functions they need to build their bots. This includes a reorganized Palette that places all the available controls in context in one location and a searchable Toolbox that provides all the functions needed to create the automations against those controls. New wizards and shortcuts also help users spend less time navigating and more time building.

Robot Studio is the authoring environment for Pega RPA, which uses deep robotics to automate repetitive tasks in applications at the code level, resulting in faster, more accurate, and more resilient robotic automations at scale. It works seamlessly with Pega's low-code application development environment App Studio to allow users to easily leverage bots within their workflow applications. Together with AI-powered decisioning and workflow automation, Pega offers the most complete end-to-end intelligent automation platform where bots can be run from anywhere - on the desktop or behind the scenes.

Robot Studio for Pega RPA will be available with the release of Pega Platform 8.8 in Q4 2022. For more information, visit www.pega.com/products/platform/robotic-process-automation.

Quotes & Commentary:

"Many organizations start their digital transformation journey with RPA so they can streamline their operations and make work easier for their employees. But ironically, for many other solutions in the market, RPA isn't always that easy," said Eric Musser, general manager, intelligent automation, Pega. "With the newly revamped Robot Studio, users of all skill levels can build bots faster than ever before without sacrificing robustness so they can automate mundane tasks and focus on more meaningful work."

Supporting Resources:

About Pegasystems

Pega provides a powerful low-code platform that builds agility into the world's leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges - from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow. For more information on Pegasystems (NASDAQ: PEGA), visit www.pega.com.

Press Contact:
Sean Audet
Pegasystems Inc.
sean.audet@pega.com
(617) 528-5230
Twitter: @pega

All trademarks are the property of their respective owners.

View original content to obtain multimedia:https://www.prnewswire.com/news-releases/pega-helps-make-it-fast-and-simple-to-build-rpa-bots-with-its-revamped-low-code-robot-studio-301640147.html

SOURCE Pegasystems Inc.

COMTEX_415899099/2454/2022-10-04T09:01:20

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Tue, 04 Oct 2022 01:01:00 -0500 en-US text/html https://www.marketwatch.com/press-release/pega-helps-make-it-fast-and-simple-to-build-rpa-bots-with-its-revamped-low-code-robot-studio-2022-10-04-9183120
Killexams : Businesses Move to Combat Waning Customer Loyalty with Pre-Emptive Service Technology, Says Pega Study Businesses Move to Combat Waning Customer Loyalty with Pre-Emptive Service Technology, Says Pega Study

PR Newswire

CAMBRIDGE, Mass., Oct. 3, 2022

Organizations realize they must invest in transformational solutions to optimize the customer experience or risk losing out to competitors

CAMBRIDGE, Mass., Oct. 3, 2022 /PRNewswire/ -- Business leaders are doubling down on pre-emptive customer service technology to help meet the demands of less loyal and more digital savvy customers, according to new research by Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider that builds agility into the world's leading organizations. The global study, conducted by research firm iResearch, surveyed leaders from 11 countries in the Americas, Europe, and Asia-Pacific for their thoughts on the evolution of customer service over the next five years.

The corporate logo for Pega (PRNewsfoto/Pegasystems Inc.)

The survey found that pre-emptive customer service technology is becoming a must-have for businesses who are committed to meeting the needs of their customers. Nearly two thirds (65%) of respondents said that perfectly anticipating customer needs and solving them before they feel the need to reach out was one of their primary goals over the next five years, while more than half (54%) said their biggest customer service challenge was moving from reactive to pro-active and pre-emptive customer service. Meanwhile, nearly one-third (32%) said they expect customer service to become more anticipatory than reactive within that same period as a result.

The findings underline a shift towards customer-centric technology as the solution to the challenges posed by more demanding, digital-savvy customers. Eighty percent of respondents said deploying customer service technology to Boost efficiency was one of their most important priorities over the next five years. Meanwhile, more than half (55%) cited a lack of investment in new technologies that can help them to meet growing customer expectations as among the top three technology customer service challenges they face.

Perhaps the biggest driver of this race towards more pre-emptive, customer-centric technologies over the coming years is that customer loyalty is expected to fall sharply as customers continue to evolve. More than half (55%) of respondents felt that over the next five years, businesses will become increasingly likely to completely lose customers if they deliver a poor customer experience. As a result, organizations are scrambling to stay one step ahead of their competitors by investing in customer service software.

The study also identified several changes to the way customer service will look over the next five years. These include:

  • The customer of the future is changing: Customers are increasingly becoming digital-first, and more than half (54%) of respondents said that customers will expect consistent service across all channels over the next five years. In short, customers will expect faster, more personalized, and proactive service from the companies they do business with – and businesses will need to react accordingly.
  • AI could save the day: Advanced software such as artificial intelligence could help organizations tackle some of the biggest barriers to improving their customer service: for example, 63% cited being able to prioritize customer-centric experiences as their biggest challenge, while more than half (60%) admitted that they struggled to demonstrate empathy and humanity to customers. Today, AI and machine learning is the leading technology in terms of budget allocation for customer service digital transformation projects (58% selected it as the primary target for their spending) – and we could see the fruits of that investment in the coming years.
  • Contact centers will get a major tech upgrade: Customer service organizations are increasingly under pressure to reduce contact center costs in the next five years. That means the contact center of the future will require fewer agents. However, live agents aren't totally going away. Two thirds (66%) of respondents identified using dynamic, AI-powered technologies that help agents make decisions quickly and work more efficiently as a priority.
Quotes & Commentary:

"The entire customer service landscape is changing," said James Dodkins, customer service evangelist, Pega. "Where once it might have been enough to react to customers and their concerns, tomorrow's successful businesses know that they will need to pre-empt them and take action before they become an issue."

"Organizations know that unless they adapt accordingly, they will be left behind by competitors who are willing to provide customers what they need, when they need it and, increasingly, before they even know they need it. That's the brave new world of customer service, and the willingness to rapidly invest and adopt technologies like artificial intelligence, intelligent automation, real-time decisioning, and predictive analytics could be the difference between success and failure for organizations in the years to come."

Supporting Resources:

Download Pega's 'The future of customer service: How AI and automation will radically change service delivery' report at: https://www.pega.com/future-of-customer-service

Notes to Editors

To understand how customer service is changing in response to new technology and emerging customer expectations, Pega surveyed 750 senior vice-presidents, vice-presidents, senior directors, directors, senior managers, and managers across key sectors, including financial services, life sciences, healthcare, retail insurance, manufacturing, telecoms, and the public sector.

Respondents answered 23 multiple-choice questions, which delved into how customer service is expected to change in the next three to five years. Pega also conducted qualitative interviews with customer service executives in healthcare, life sciences, and retail insurance.

About Pega

Pega provides a powerful low-code platform that builds agility into the world's leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow. For more information on Pegasystems (NASDAQ: PEGA), visit www.pega.com

Press Contact:
Jon Brigden
Pegasystems        
jon.brigden@pega.com                                                                             
Twitter: @pega 

All trademarks are the property of their respective owners.

Cision View original content to obtain multimedia:https://www.prnewswire.com/news-releases/businesses-move-to-combat-waning-customer-loyalty-with-pre-emptive-service-technology-says-pega-study-301638848.html

SOURCE Pegasystems Inc.

Mon, 03 Oct 2022 01:12:00 -0500 en text/html https://www.morningstar.com/news/pr-newswire/20221003ne89597/businesses-move-to-combat-waning-customer-loyalty-with-pre-emptive-service-technology-says-pega-study
Killexams : The person most likely to help you get a job, according to new LinkedIn study

  • A sweeping new study published in the journal Science argues that weaker relationships are the most likely to help you land a better job, at least on LinkedIn. 

  • Study crafters conducted experiments with the website’s “People You May Know” algorithm to test out sociologist Mark Granovetter’s “strength of weak ties” theory.

  • Crafters found that weaker relationships, like those a person has with an acquaintance versus a close friend, provided the most job mobility. 

An acquaintance is more likely to help you land a new job than a close friend, according to a new study from a team of researchers at LinkedIn, Harvard Business School, Stanford and MIT.  

The study, published Thursday in Science, suggests that networking with strong ties on LinkedIn — close friends, in this case — may not be the best source for someone trying to find a new job.  

Instead, researchers found that job hunters were better off when they turned to their weak connections – acquaintances and friends of friends, underpinning a decades-old social theory known as the “strength of weak ties.”  


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The phrase was coined in 1973 by American sociologist Mark Granovetter, who argued that the closer two people are the more their friendship networks are likely to overlap.  

That overlap is something a job seeker wants to avoid since most people running in the same circles have the same information and career options.  

A person’s weak ties, on the other hand, can provide bridges to new social circles and new job opportunities.  

Study crafters tested out the theory by conducting experiments on variations of LinkedIn’s “People You May Know” algorithm, which recommends new connections to users.  

Crafters tracked the impact of “weak” connections to 20 million users over five years. During that time, two billion new ties were made on the site and 600,000 new jobs were recorded.  

Study authors found that the weakest connections had the greatest impact on users’ job mobility. 

At the same time, “weak” connections only increased job mobility to a point, and the strength of weak ties varied by industry with these connections having increased job mobility the most in the tech industry, according to the study.  

Fri, 16 Sep 2022 11:49:00 -0500 en-US text/html https://thehill.com/changing-america/enrichment/arts-culture/3646749-the-person-most-likely-to-help-you-get-a-job-according-to-new-linkedin-study/
Killexams : Study hacks to help you ace your midterms

If you’re stuck on a problem or a concept discussed in class, ask for help. Ask a classmate, visit office hours or a help lab. Consider joining or starting a study group. And take advantage of other free resources. If you live on campus or are a first-year student, check out the Academic Success & Achievement Program (ASAP) for free tutoring support. If you need help writing a paper, visit The Writing Center. If you have a big research project, University Libraries offers consultations to help you get started. Review more academic resources for students. 

Sometimes the hardest part of studying is just getting started. Schedule out time in your week to study and do your best to get started right away. Find a favorite place that can become your study spot, like a coffee shop, library or community room in your residence hall. Establishing study routines and finding the right study spot can help you feel prepared for midterms.

Tue, 13 Sep 2022 12:00:00 -0500 en text/html https://www.colorado.edu/studentaffairs/2022/09/14/study-hacks-help-you-ace-your-midterms
Killexams : Pega Establishes New Government Entity to Better Serve US Federal and Defense Agencies

CAMBRIDGE, Mass., Oct. 5, 2022 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider that builds agility into the world's leading organizations, today announced Pega Government LLC, a new corporate entity uniquely positioned to service the product requirements and compliance demands for United States government clients. With initial sponsorship from the United States Department of Justice, Pega Government LLC will architect, deliver, and support all cleared work for multiple federal and defense agencies as well as their partners.

The corporate logo for Pega (PRNewsfoto/Pegasystems Inc.)

Pega has a strong legacy of success working with some of the largest US government agencies to help them achieve their modernization goals and transform the digital experience. With this new entity, Pega Government LLC will extend support to clients and partners working in sensitive and challenging government installations. With Pega Cloud for Government, Pega continues to support the mission of the most complex programs in government.

Pega's solutions connect data and systems across operational silos, helping streamline organizational complexity while improving efficiency. For more information, visit www.pega.com/industries/government.  

Quotes & Commentary:
"As we continue to evolve our work with the United States government, we recognized the need to create a dedicated entity to support the distinct security needs for some of our clients," said Doug Averill, vice president, global industry market leader, government, Pega. "Pega Government LLC was created to address the work that involves sensitive information requiring special clearance on an ongoing basis. We are proud our technology can support the ever-changing needs of the federal government and their focus on transformational efficiency."

About Pega
Pega provides a powerful low-code platform that builds agility into the world's leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture so people can meet today's customer demands while continuously transforming for tomorrow. For more information, please visit www.pega.com.

Press Contact:
Sean Audet
Pegasystems Inc.
sean.audet@pega.com
Twitter: @pega 

Cision View original content to obtain multimedia:https://www.prnewswire.com/news-releases/pega-establishes-new-government-entity-to-better-serve-us-federal-and-defense-agencies-301641460.html

SOURCE Pegasystems Inc.

Wed, 05 Oct 2022 03:00:00 -0500 en text/html https://markets.businessinsider.com/news/stocks/pega-establishes-new-government-entity-to-better-serve-us-federal-and-defense-agencies-1031784639
Killexams : Cognisure Announces Strategic Partnership With Pega To Help Drive Commercial Underwriting Transformation

(MENAFN- GlobeNewsWire - Nasdaq)

CHICAGO, Sept. 20, 2022 (GLOBE NEWSWIRE) -- CogniSure AI, an Illinois-based corporation, has entered into a partnership with market-leading low-code platform provider Pegasystems Inc . (NASDAQ: PEGA) that will allow insurance companies to exponentially gain underwriting efficiencies while enhancing their risk decision-making capabilities.

CogniSure's Submission Insights platform unlocks insights trapped in unstructured documents such as loss runs, applications, schedules, and SOVs - in real-time with high accuracy levels. CogniSure's platform not only extracts data from these documents but also normalizes the data in an insurance industry canonical model delivered through APIs and ready for business consumption.

This partnership will combine Pega's low-code platform for AI-powered decisioning and workflow automation with CogniSure's Submission Insights platform for real-time data capturing and risk profiling of commercial lines submissions. With CogniSure, Pega's insurance clients can seamlessly bring submission and third-party data into their Pega-powered underwriting solutions, allowing underwriters to spend less time manually gathering data and make more meaningful AI-driven decisions that drive new business.

'Many of the world's largest commercial insurance carriers use Pega to automate their commercial underwriting processes and power profitable growth at scale,' said Doug Stitzer, Global Head of Insurance, Pega. 'However, a significant portion of commercial underwriting submissions still come via emails with attachments, making it challenging to structure the critical data buried in these documents, let alone take immediate action on triage, orchestration, or underwriting decisioning. The CogniSure API integration will help our clients take yet another transformational step to help insurers further automate the process so underwriters can focus on high-value work.'

'We see tremendous market traction in digitizing commercial underwriting operations. Large insurance carriers are exploring options to build a modern underwriting workbench that aggregates data, workflow, and insights for streamlining the submission emails to underwriting and binding policies. We are thrilled to partner with Pega in structuring the data buried in submission emails such as applications, schedules, and loss runs into Pega workflows,' said Sai Raman, CEO, CogniSure.

About CogniSure AI:

CogniSure helps commercial lines companies to transform unstructured insurance documents into actionable insights. Its deep learning algorithms accurately extract, normalize, validate, and analyze data from documents to develop insights that will enhance risk decision-making capabilities, Boost customer experience and prevent losses. For more details, please visit  .

Media inquiries can be directed to Katy McBride at  .

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Killexams : Businesses Move to Combat Waning Customer Loyalty with Pre-Emptive Service Technology, Says Pega Study

Organizations realize they must invest in transformational solutions to optimize the customer experience or risk losing out to competitors

CAMBRIDGE, Mass., Oct. 3, 2022 /PRNewswire/ -- Business leaders are doubling down on pre-emptive customer service technology to help meet the demands of less loyal and more digital savvy customers, according to new research by Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider that builds agility into the world's leading organizations. The global study, conducted by research firm iResearch, surveyed leaders from 11 countries in the Americas, Europe, and Asia-Pacific for their thoughts on the evolution of customer service over the next five years.

The corporate logo for Pega (PRNewsfoto/Pegasystems Inc.)

The survey found that pre-emptive customer service technology is becoming a must-have for businesses who are committed to meeting the needs of their customers. Nearly two thirds (65%) of respondents said that perfectly anticipating customer needs and solving them before they feel the need to reach out was one of their primary goals over the next five years, while more than half (54%) said their biggest customer service challenge was moving from reactive to pro-active and pre-emptive customer service. Meanwhile, nearly one-third (32%) said they expect customer service to become more anticipatory than reactive within that same period as a result.

The findings underline a shift towards customer-centric technology as the solution to the challenges posed by more demanding, digital-savvy customers. Eighty percent of respondents said deploying customer service technology to Boost efficiency was one of their most important priorities over the next five years. Meanwhile, more than half (55%) cited a lack of investment in new technologies that can help them to meet growing customer expectations as among the top three technology customer service challenges they face.

Perhaps the biggest driver of this race towards more pre-emptive, customer-centric technologies over the coming years is that customer loyalty is expected to fall sharply as customers continue to evolve. More than half (55%) of respondents felt that over the next five years, businesses will become increasingly likely to completely lose customers if they deliver a poor customer experience. As a result, organizations are scrambling to stay one step ahead of their competitors by investing in customer service software.

The study also identified several changes to the way customer service will look over the next five years. These include:

  • The customer of the future is changing: Customers are increasingly becoming digital-first, and more than half (54%) of respondents said that customers will expect consistent service across all channels over the next five years. In short, customers will expect faster, more personalized, and proactive service from the companies they do business with – and businesses will need to react accordingly.

  • AI could save the day: Advanced software such as artificial intelligence could help organizations tackle some of the biggest barriers to improving their customer service: for example, 63% cited being able to prioritize customer-centric experiences as their biggest challenge, while more than half (60%) admitted that they struggled to demonstrate empathy and humanity to customers. Today, AI and machine learning is the leading technology in terms of budget allocation for customer service digital transformation projects (58% selected it as the primary target for their spending) – and we could see the fruits of that investment in the coming years.

  • Contact centers will get a major tech upgrade: Customer service organizations are increasingly under pressure to reduce contact center costs in the next five years. That means the contact center of the future will require fewer agents. However, live agents aren't totally going away. Two thirds (66%) of respondents identified using dynamic, AI-powered technologies that help agents make decisions quickly and work more efficiently as a priority.

Quotes & Commentary:

"The entire customer service landscape is changing," said James Dodkins, customer service evangelist, Pega. "Where once it might have been enough to react to customers and their concerns, tomorrow's successful businesses know that they will need to pre-empt them and take action before they become an issue."

"Organizations know that unless they adapt accordingly, they will be left behind by competitors who are willing to provide customers what they need, when they need it and, increasingly, before they even know they need it. That's the brave new world of customer service, and the willingness to rapidly invest and adopt technologies like artificial intelligence, intelligent automation, real-time decisioning, and predictive analytics could be the difference between success and failure for organizations in the years to come."

Supporting Resources:

Download Pega's 'The future of customer service: How AI and automation will radically change service delivery' report at: https://www.pega.com/future-of-customer-service

Notes to Editors

To understand how customer service is changing in response to new technology and emerging customer expectations, Pega surveyed 750 senior vice-presidents, vice-presidents, senior directors, directors, senior managers, and managers across key sectors, including financial services, life sciences, healthcare, retail insurance, manufacturing, telecoms, and the public sector.

Respondents answered 23 multiple-choice questions, which delved into how customer service is expected to change in the next three to five years. Pega also conducted qualitative interviews with customer service executives in healthcare, life sciences, and retail insurance.

About Pega

Pega provides a powerful low-code platform that builds agility into the world's leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow. For more information on Pegasystems (NASDAQ: PEGA), visit www.pega.com

Press Contact:
Jon Brigden
Pegasystems        
jon.brigden@pega.com                                                                             
Twitter: @pega

All trademarks are the property of their respective owners.

Cision

View original content to obtain multimedia:https://www.prnewswire.com/news-releases/businesses-move-to-combat-waning-customer-loyalty-with-pre-emptive-service-technology-says-pega-study-301638848.html

SOURCE Pegasystems Inc.

Mon, 03 Oct 2022 13:41:00 -0500 en-US text/html https://www.yahoo.com/entertainment/businesses-move-combat-waning-customer-130000881.html
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