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Exam Code: HP0-Y37 Practice exam 2022 by team
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Killexams : HP Troubleshooting exam Questions - BingNews Search results Killexams : HP Troubleshooting exam Questions - BingNews Killexams : Editorial: A test of credibility

The state Education Department in May decided to cancel the June Regents exam in U.S. history and government. The reason: One question was deemed so sensitive that the whole test was scrapped.

It's hard to know, however, what was so potentially fraught about the question without seeing it. And the state's explanation has only grown more convoluted as it keeps the question wrapped in secrecy.

In canceling the test on May 24, the department initially said that in the aftermath of the May 14 shooting at a supermarket in Buffalo that left 10 people dead and three injured, its experts felt that content in the exam  had "the potential to compound student trauma."

The department, however, would not divulge the question, even after the Times Union filed a Freedom of Information request for it.

As the Times Union's Kathleen Moore reports, the agency now says that it wasn't the question itself that was the problem, but the "unforeseen context created by the timing of the shooting in Buffalo." The question, it says, has been put in the "question bank" from which future Regents questions will be drawn. It will stay secret until it's actually used on a test — if ever.

So let's get this straight: One question had such potential to upset students that it had to be withdrawn, but only because a mass shooting had recently occurred. And there were no questions to replace it.

If we sound skeptical, it's because we are. At what point in time, we have to wonder, will America not be grappling with the aftershocks of a mass shooting, considering that they are happening in this country at a rate of more than one a day – 384 this year in the first 212 days through July 31, according to the Gun Violence Archive, which keeps a database of shootings in which at least four people are killed or injured? The very day the state cancelled the exam, in fact, 19 students and two teachers were slain at Robb Elementary School in Uvalde, Texas.

It's hard to imagine, too, that for all the money and time the state spends developing tests, its question bank doesn't have enough of a reserve of alternate questions to replace just one. 

Or was this question such an embarrassment to the state Education Department that offering this dubious explanation is the less embarrassing public relations option? 

What to make of all this? Well, in the spirit of Regents exams, we offer a multiple choice question:

What word or phrase best describes the State Education Department's explanation of its refusal to release a controversial question that led to the cancellation of the 2022 June history and government Regents exam?

a. thin

b. unbelievable

c. implausible

d. ridiculous

e. unworthy of an agency whose mission is to educate the citizens and leaders of tomorrow

f. all of the above

The answer is, of course, f — which is, not coincidentally, the grade the state Education Department would get if this were a test on government accountability.

Wed, 03 Aug 2022 01:00:00 -0500 en-US text/html
Killexams : Pope says he'll slow down or retire: 'You can change a pope'

ABOARD THE PAPAL PLANE (AP) — Pope Francis acknowledged Saturday that he can no longer travel like he used to because of his strained knee ligaments, saying his weeklong Canadian pilgrimage was “a bit of a test” that showed he needs to slow down and one day possibly retire.

Speaking to reporters while traveling home from northern Nunavut, the 85-year-old Francis stressed that he hadn’t thought about resigning but said “the door is open” and there was nothing wrong with a pope stepping down.

“It’s not strange. It’s not a catastrophe. You can change the pope,” he said while sitting in an airplane wheelchair during a 45-minute news conference.

Francis said that while he hadn't considered resigning until now, he realizes he has to at least slow down.

“I think at my age and with these limitations, I have to save (my energy) to be able to serve the church, or on the contrary, think about the possibility of stepping aside,” he said.

Francis was peppered with questions about the future of his pontificate following the first trip in which he used a wheelchair, walker and cane to get around, sharply limiting his program and ability to mingle with crowds.

He strained his right knee ligaments earlier this year, and continuing laser and magnetic therapy forced him to cancel a trip to Africa that was scheduled for the first week of July.

The Canada trip was difficult, and featured several moments when Francis was clearly in pain as he maneuvered getting up and down from chairs.

At the end of his six-day tour, he appeared in good spirits and energetic, despite a long day traveling to the edge of the Arctic on Friday to again apologize to Indigenous peoples for the injustices they suffered in Canada’s church-run residential schools.

Francis ruled out having surgery on his knee, saying it would not necessarily help and noting “there are still traces” from the effects of having undergone more than six hours of anesthesia in July 2021 to remove 33 centimeters (13 inches) of his large intestine.

“I’ll try to continue to do the trips and be close to people because I think it’s a way of servicing, being close. But more than this, I can’t say,” he said Saturday.

In other comments aboard the papal plane, Francis:

— Agreed that the attempt to eliminate Indigenous culture in Canada through a church-run residential school system amounted to a cultural “genocide.” Francis said he didn't use the term during his Canada trip because it didn't come to mind. Canada’s Truth and Reconciliation Commission determined in 2015 that the forced removal of Indigenous children from their homes and placement in church-run residential schools to assimilate them into Christian, Canadian constituted a “cultural genocide.”

Fri, 29 Jul 2022 21:55:00 -0500 en-US text/html
Killexams : Microsoft Surface Laptop Go 2 review: A low-cost Surface of middling value
At a glance

Expert’s Rating


  • Budget-ish price
  • Fingerprint reader works well


  • Performance just doesn’t quite hold up to the competition
  • Rivals offer more value
  • Other laptops offer a better screen for the price

Our Verdict

While the original Surface Laptop Go survived among a sea of budget laptops, there are a number of comparably priced laptops that simply offer more value than the Surface Laptop Go 2. Just keep an eye out for price drops that could make a difference.

Price When Reviewed


Best Prices Today: Microsoft Surface Laptop Go 2

Microsoft’s Surface Laptop Go 2 laptop tries to convince you that a processor upgrade is enough to sway you over the competition while tweaking the price configurations and adding a new color. And you know what? The jump to an 11th-gen Core chip does matter, especially when you adjust the Windows 11 performance settings.

We’ll introduce you to the best of what the Surface Laptop Go 2 has to offer (an excellent fingerprint reader), but also point out some comparably-priced laptops that may offer more of what you’re looking for. You’ll also want to pay close attention to the real-time pricing. In this market, an expected price cut of just $100 below the list price can make a real difference.

Surface Laptop Go 2: Specs and features

Microsoft’s Surface Laptop Go 2 remains relatively unchanged from its earlier iteration, the original Surface Laptop Go, with all but two major specifications receiving upgrades. The Go 2 now uses Intel’s 11th-gen Core processor inside, though with a single option: the Core i5-1135G7. That’s a generation behind most laptops, which use Intel’s 12th-gen Core chips or rival Ryzen processors from AMD. Microsoft also made a major change in the OS. It now uses Windows 11 Home, which eliminates all of the earlier app configuration issues surrounding the inclusion of Windows 10 in S Mode.

Consumers may choose from between 4GB and 8GB of RAM or 128GB and 256GB of SSD storage. We’d recommend that potential buyers avoid the $599 4GB RAM version, as the memory constraints can have an adverse effect on performance. Microsoft’s OneDrive cloud storage and potential third-party external storage options make either the 8GB/128GB and 8GB/256GB storage options viable, however, and a 64GB SSD option offered in the Surface Laptop Go has been removed. In fact, Microsoft encourages you to turn on OneDrive cloud backup during the setup process.

Overall, your Surface Laptop Go 2 options range from between $599 to $799 versus the $549 to $899 range of the earlier model. This doesn’t quite hit the budget price point of competing laptops, but arguably represents something of a price cut, too.

Otherwise, Microsoft has added a new color configuration, Sage. This is in addition to the existing Platinum, Ice Blue, and Sandstone color options. Businesses also have the choice of buying the Surface Laptop Go 2 for Business, which comes pre-loaded with Windows 11 Pro rather than the Windows 11 Home OS that accompanies the consumer models. The Business version can be configured with Windows 10 Pro as well.

  • Display: 12.45-inch (1536×1024, 148 PPI) 10-point multitouch PixelSense display
  • Processor: Core i5-1135G7
  • Graphics: Xe Graphics
  • Memory:  4GB-8GB LPDDR4x (8GB as tested)
  • Storage: 128GB-256GB SSD (256GB as tested)
  • Ports: 1 USB-C, 1 USB-A, Surface Connect, 3.5mm audio jack
  • Camera: 720p f2.0 (user-facing)
  • Battery: 39.7Wh (design capacity), 40.7Wh (measured full charge capacity)
  • Wireless: WiFi 6 (802.11ax), Bluetooth 5.1
  • Operating system: Windows 11 Home (consumer); Windows 11 Pro/Windows 10 Pro (business)
  • Dimensions (inches): 10.95 x 8.12 x 0.62 inches
  • Weight: 2.48 pounds
  • Chassis: Aluminum, with polycarbonate resin (30 percent post-consumer recycled content)
  • Colors: Ice Blue, Sandstone, Platinum, Sage
  • Price: Beginning at $599 ($799 as tested)
Microsoft Surface Laptop Go 2 table

Mark Hachman / IDG

Surface Laptop Go 2: Build quality and ports

The Surface Laptop Go 2 is essentially a refresh of the original Surface Laptop Go and we’d encourage you to re-read our original Surface Laptop Go review for additional detail. We’ll recap the important points here, but the most significant differences are in performance, which we summarize in the sections below.

Microsoft designed the Surface Laptop Go 2 as its answer to a Chromebook, a (relatively) inexpensive, compact clamshell laptop. In the past, the Surface Laptop Go was a showcase for Windows 11 in S Mode, a restricted version of the operating system that limited users to downloading pre-approved apps from the Microsoft Store. Microsoft hasn’t said why it made the change, but it offers the freedom to obtain whatever app you’d like without the need to switch out from Windows 11 in S Mode, as the laptop ships with Windows 11 Home instead.

Physically, the Surface Laptop Go 2 is a compact, lightweight laptop whose display folds back to about 45 degrees. Inside the box, Microsoft includes a 39W charger that powers the laptop via the Surface Connect connector on the right-hand side of the display. Alternatively, you’ll be able to charge the laptop via the USB-C port, provided you have a third-party USB charger that supplies enough power. Typing on the Surface Laptop Go 2 may look like it may be a bit cramped, given the smaller keyboard deck. However, Microsoft shaves off just half an inch of keyboard space compared to, say, the Surface Laptop Studio. It’s just fine.

Microsoft Surface Laptop Go 2 left side
A trio of a USB-A port, a 10Gbps USB-C port and a headphone jack adorn the left side of the Surface Laptop Go 2.

Mark Hachman / IDG

As we noted in our review of the Surface Laptop Go, the smaller dimensions also benefit the display. Though the 12.45-inch (148 PPI) display doesn’t quite reach the pixel density of a 1080p screen, the smaller display doesn’t negatively impact the smaller pixel count by that much. Images will still look a little grainy in places, and you’ll notice some text that isn’t as sharp as you’d expect on the laptop’s screen. But there’s also nothing stopping you from connecting it to an external, higher-resolution display as well. The purist in us wanted to reject its 1024p display from the get-go, but practically it really doesn’t matter. On the other hand, it’s a little weird that it has far less screen resolution than Microsoft’s $629.99 Surface Go 3 tablet.

On the left-hand side of the laptop you’ll find a conventional USB-A port, a USB-C port, and headphone jack, suitable for connecting both modern and legacy devices. On the right-hand side Microsoft includes the Surface Connect port, which has begun phasing out in its more expensive Surface devices. The Surface Connect allows you to expand the Surface Laptop Go 2’s I/O capabilities via the Surface Dock, including displays. In any event, the Surface Laptop Go 2 will support up to one additional 4K display and one 1080p display (or two 1080p displays), both at 60Hz. That’s probably perfectly fine for a budget laptop.

Microsoft Surface Laptop Go 2 right side
On the right-hand side of the Surface Laptop Go 2 is the Surface Connect port, which by default is used for charging.

Mark Hachman / IDG

The Surface Laptop Go 2 is not fanless. It appears to vent air in and out via the hinge. The default Windows 11 setting for power/performance is its lowest setting, when the fan will occasionally kick under a load. This usually doesn’t happen during Web browsing or office work, however. You can turn up the performance via the Windows 11 settings, where it will make a small difference (more on that in our performance section). While you’re almost sure to experience fan noise, it shouldn’t be an annoyance.

We’ll refer you to our original Surface Laptop Go review for more details on the sub-1080p display. The short answer is that no, the lower pixel density doesn’t seem to matter, though it is noticeable in certain cases. While that display was rated at about 330 nits of luminance, we measured the Surface Laptop Go 2’s display producing 358 nits of luminance. While it’s not really bright enough to work outside in direct sunlight, it should be fine for even well-lit rooms. The color gamut, however, is pretty poor. It’s 96 percent of the sRGB color gamut, but only 71 percent of AdobeRGB. This is not a creator’s laptop.

Microsoft Surface Laptop Go 2 keyboard
The new Sage color is subtle, and a little hard to capture via a camera. Otherwise, this Surface Laptop Go 2 keyboard doesn’t hold any surprises. The combination power button/fingerprint reader illuminates when the laptop is on but you haven’t logged in.

Mark Hachman / IDG

Surface keyboards have traditionally been among the best in the industry, though they’ve declined a bit in latest years. The Surface Laptop Go 2 keyboard remains, as far as we can tell, unchanged from the Surface Laptop Go keyboard, with 1.3mm of key travel. That’s pretty comfortable in my book, with a keyboard deck that fills almost all of the width of the keyboard. Unfortunately, Microsoft chose to exclude keyboard backlighting on both generations of the Surface Laptop Go.

I can’t complain about the trackpad, either: it’s fairly large and fills the available palm rest. It’s clickable all the way to the top, though it requires some effort in the upper half. Gestures worked as expected.

Microsoft Surface Laptop Go 2 fingerprint reader
The Surface Laptop Go 2’s fingerprint reader is both dependable and convenient, but you’ll need to spend some time training it. It’s worth occasionally swiping it with a cloth to keep it free from gunk, too.

Mark Hachman / IDG

You’ll probably like the fingerprint reader that’s nestled under the power button. Windows asks you to extensively train it, resting and removing your finger many times before it’s satisfied, at various angles. This pays off; the Surface Laptop Go 2’s fingerprint reader was quick and responsive, and can log you in and power up the PC in one tap. And yes, a fingerprint reader doesn’t care whether you’re wearing a protective mask in a public place, either.

The Surface Laptop Go 2 contains a pair of upward-facing Omnisonic speakers, enhanced with Dolby Atmos. The audio is fairly middling. It’s nothing to complain about (where flat laptop audio is concerned), but nothing to write home about either. There are still better laptops where audio is concerned. HP’s use of its B&O speakers can provide decent sound on their budget laptops and Dell’s Latitude 9510 and latest XPS notebooks provide undeniably richer, fuller sound.

Microsoft chose a standard 720p user-facing camera instead of a 1080p webcam for the Surface Laptop Go 2, which is in line with the competition, both budget laptops as well as more expensive competitors. Like its predecessor, the resulting image is somewhat soft, though with good color balance and exposure. A pair of far-field mics will help with Zoom and Teams calls, though they didn’t sound any worse or better than other devices when checked with Windows’ Voice Recorder app.

Surface Laptop Go 2 camera
The Surface Laptop Go 2’s camera doesn’t go above 720p, producing camera/video that’s soft but with good color balance.

Mark Hachman / IDG

The Surface Laptop Go 2 doesn’t seem to ship with bloatware, although this is somewhat configurable: during the setup process, Windows 11 will ask whether you want your laptop set up for gaming, productivity, a family environment, or some combination of the various choices. In general, it’s a relatively optimized machine.

Surface Laptop Go 2 performance

The processor upgrade adds a bit to the overall performance of the Surface Laptop Go 2, though it’s important to note that Microsoft released the Surface Laptop Go 2 (with an 11th-gen Core chip inside) during the period in which more and more laptops are shipping with a 12th-gen “Alder Lake” Core chip or AMD’s Ryzen equivalent. On the other hand, performance shouldn’t be your first priority with the Surface Laptop Go 2.

Real-world tests with the Surface Laptop Go 2 reinforced our impressions of its predecessor. Opt for 8GB of RAM and you should be fine. The laptop surfed the web using Microsoft Edge acceptably, and played back 4K video using streaming services just fine. That’s a bit of a misnomer, of course, since a 4K60 YouTube video was actually delivered to the laptop using sub-1080p resolution after the laptop’s capabilities were detected. With that said, it still performed nearly perfectly, dropping just 3 frames in a 10,000-frame test loop.

Naturally, this isn’t a gaming laptop, though you can certainly try out Game Pass Ultimate’s cloud gaming feature. We used an older Xbox 360 controller, connected via USB, and received what we would expect of a streamed cloud game. Our 3DMark benchmark below indicates that the Surface Laptop Go 2 really isn’t a gaming PC, otherwise.

We’ve compared the $799 Surface Laptop Go 2 to other budget PCs we’ve recently tested: the $860 Acer Swift 3 (SF316-51), the $849 Dell Inspiron 14 2-in-1, the $499 Acer Aspire 5, and the $1,000 Acer Swift X, which adds a discrete GPU for extra gaming oomph. We’ve also included the comparably priced $750 HP Pavilion Aero 13, the $799-$899 Acer Aspire Vero, and two Microsoft Surface devices, the Surface Laptop 4 (Ryzen) and the original Surface Laptop Go.

We use four standard tests: UL’s PCMark 10 and 3DMark to measure general office usage and 3D gameplay plus Cinebench R15 and the Handbrake video conversion tool.

PCMark 10 provides a bloc of tests, from Web browsing to office work, as well as light gaming and even some CAD work. It’s a good overall tool to test performance and the Surface Laptop Go 2 performs fairly well. This is a good test to determine simply how well the Surface Laptop Go 2 will perform on average.

Microsoft Surface Laptop Go 2 PCMark 10
Performance on this test looks middling, though just a bit under Microsoft’s mainstream laptop, the Surface Laptop 4.

Mark Hachman / IDG

For apps that don’t fall into the range of workloads that PCMark covers, we use Cinebench R15 to measure how well the laptop would perform. Intel’s Core i5-1135G7 is a quad-core chip with eight threads and we tap all of them to render an image as quickly as possible. This pushes the laptop’s processor to the limit for a short time.

Microsoft Surface Laptop Go 2 cinebench
In general, an 11th-gen Core i5 doesn’t really hold up to higher-end Core i7 processors and especially the latest Ryzen processors from AMD.

Mark Hachman / IDG

For a more prolonged test, we use Handbrake, a video conversion tool that transcodes video into other formats. Here, we take a Hollywood-quality video and transcode it into a length and format suitable for a tablet. While it simulates a real-world task, it also measures how well the laptop keeps itself cool under a heavy load. A thermally well-managed laptop can perform at higher clock speeds for a longer period of time, completing the task quickly.

Microsoft Surface Laptop Go 2 handbrake
In most cases, rival laptops would complete this task in half the time of the Surface Laptop Go 2.

Mark Hachman / IDG

We use 3DMark to assess how well the GPU performs. With the move to a “G7” graphics chip, we expect a bump in graphics performance, though nothing close to what a discrete GPU would deliver. The Surface Laptop Go 2 performs adequately for a laptop in its class.

Microsoft Surface Laptop Go 2 3DMark Time Spy
Here we find an interesting result: dialing up the performance in Windows 11 boosts 3D graphics capabilities substantially. Is the Surface Laptop Go 2 a gaming PC? No, though you may be able to play some older, less complex games.

Mark Hachman / IDG

Finally, we loop a 4K video over and over until the battery expires. The Surface Laptop Go 2 has a battery with identical capacity as its predecessor, so we’d expect about the same battery life, with some variation allowed for the new Windows 11 operating system and processor. The Go 2 falls a minute short of nine hours of battery life.

Microsoft Surface Laptop Go 2 battery life

Mark Hachman / IDG


Part of the appeal of the Surface Laptop Go 2 is its price. But a smart buyer should start looking at the tradeoffs. Would paying $200 more for a laptop like the (currently unavailable) Lenovo IdeaPad Slim 7 Carbon and its gorgeous 2.8K OLED screen make more sense? For about $950 (at press time), you can buy the Acer Swift X, a full-fledged ultraportable gaming machine. What about the Acer Swift 3 (SF316-51), a perennial contender at the $800-ish range? Even the comparably priced HP Pavilion Aero 13 offers a lot more for the dollar. The competition is intense.

Certain Microsoft Surface devices are simply best in class, justifying their price premium: the Surface Pro 8 tablet, for example. The Surface Laptop Go 2 simply isn’t and budget buyers have to ask harder questions when it comes to paying more. While the Surface Laptop Go 2 is okay for what it offers, its problem is all too common. The competition can offer as much for less.

Thu, 14 Jul 2022 22:30:00 -0500 Author: Mark Hachman en-US text/html
Killexams : 2012-2019 Porsche 911 (991) Used Vehicle Review

Vehicle Type

Performance car


The 991-generation Porsche 911 delivered the model’s best-yet combination of tech and safety gear, introduced a new turbocharged engine range, and offered a handful of variants to cater to shoppers’ needs and tastes.

In this larger-but-lighter new 911, an available Sport Chrono package pushed performance even higher, and extreme-performance variants like the 911 Turbo and 911 GT3 were on offer as well.

Look for all-wheel drive (AWD) on many models, as well as manual or dual-clutch automatic transmissions, and signature technologies like Porsche Dynamic Chassis Control (PDCC) to optimize ride comfort and handling in real time.

If you’re new to the Porsche 911 driving experience, remember that most models deliver a pleasing blend of everyday comfort and performance thrills, with selectable drive modes helping the operator fine-tune the car’s attitude in real time. All but the 911’s most hardcore models can be used for track days, a grocery run, or a Sunday drive while losing little in between. During road trips, expect a peaceful highway drive.

In 2013, AWD joined the Carrera lineup, while both Targa and GTS models were discontinued. Redesigned versions – as well as Turbo, Turbo S, and GT3 models – arrived for 2014. In 2015, a new 911 GTS arrived, with the Sport Chrono package standard. Shoppers considering a model with the full array of Porsche 911 performance features without going into a more hardcore Turbo or GT3 should consider checking out the GTS, with the most in-demand performance features wrapped up in a single package. The back-to-basics Carrera T arrived for model-year 2018.

From model-year 2017, a new range of 3.0L flat-six-cylinder turbocharged engines arrived, with 370 hp or 420 hp in the Carrera and Carrera S, respectively. Elsewhere, the 911 Turbo and Turbo S were powered by familiar 3.8L twin-turbo powerplants.

What Owners Like

Porsche 911 owners tend to enjoy a high-performance driving experience that nicely balances thrilling handling and power output with everyday usability. As high-performing coupes go, the 911 is easy to board and exit, easy to see out of, and offers a relaxing drive. By this point in the 911’s life, owners were starting to enjoy the stunning new interior design and rapidly improving infotainment tech.

What Owners Dislike

Common complaints include extremely expensive options and equipment add-ons, tiny rear seats, and an aggressive rear window slope that further reduces space for rear-seat occupants.

Join the Club

If you’re shopping for your first used 911, be sure to check out various online communities that exist in Facebook groups and online forums. These online communities are home to thousands of owners of the same 911 you’re considering, and many are happy to share stories, insights, and advice with prospective shoppers.

Community members of forums have even created a special section that documents instructions, photos, videos, and tips for owners who prefer to spin their own wrenches. Browsing an online owner’s community can be a great place to post questions, see what current 911 drivers are discussing, and check out useful stories, advice, and how-to videos and posts.

Interior Trim Checkup

Though reported with relative rarity against total sales volumes, some owners have reported issues with interior trim and accessories as their 991-generation 911s age. Test-driving shoppers should be sure to fully extend and retract both front seatbelts while checking for damage to the belts and ensuring each retracts fully with no issue.

Open and close the sunroof (if equipped) several times, as well as the shade visor. Any hesitation or binding should be investigated by a professional before you buy, and some owners have reported the need to have saggy sunroof shades replaced under warranty.

Check the infotainment system and other controls next. Are display screens clean and damage free, or smudgy and scratched? Careful cleaning helps prevent infotainment screen scratches. Confirm that all steering wheel and console-mounted controls work as expected. Check for outdated navigation system maps, confirm an ample supply of functional USB and charging ports, and be sure to pair a Bluetooth device and check for acceptable audio quality both during phone calls and music streaming.

Infotainment system trouble is among the most commonly reported amongst owners of modern cars. While the Porsche 911 is one of the most highly-rated cars on the road when it comes to reliability, a careful infotainment system check can save you plenty of money and headaches.

Ensuring the 911 you’re considering has a strong and healthy battery can boost the overall reliability of its electronic systems. Ditto regular use of a trickle-charger or battery maintainer.

Fuel Pump

Some 991-generation 911 owners have reported trouble with their fuel pumps, up to and including failure. If there’s a problem with the fuel pump in the 911 you’re considering, the engine may have difficulty starting up quickly or at all, may have difficulty running, or even stall. A fuel pump problem may put the car in a reduced-power limp mode, referenced by a warning message and graphic in the instrument cluster.

Some owners say this problem starts with long engine starting times, carries on with occasional sudden power loss, and ultimately results in reduced performance and warning messages in the instrument cluster. A bad fuel pump can also damage engine spark plugs, further reducing performance.

If you suspect the fuel pump in the 911 you’re considering might be bad, be sure to have a professional investigate before you buy. Here’s some more reading.

Change Over Valve

Many cars use special valves to control the flow of vacuum pressure through air lines, which is used to operate numerous components within the vehicle. This generation of Porsche 911 uses many of these valves, including one so-called changeover valve (COV) within its climate control system. A failed COV in a Porsche 911 may make it difficult or impossible to heat the vehicle’s cabin when it’s cold, and may result in engine overheating as well.

On your test drive, be sure to confirm that the 911 you’re considering is able to provide strong heat from its heater when requested. If that’s not the case, a bad COV is a likely culprit. Using specialized equipment and expert training, a dealer technician can quickly track down and remedy COV-related problems.

Cabriolet Models

The Porsche 911 Cabriolet has a convertible roof that operates at the press of a button. A variety of switches, motors, and sensors work in sync to orchestrate the opening and closing procedure, and an array of plastic and rubber flaps, openings, gutters, and hoses help guide rainwater around the roof and safely into a drainage system that allows it to flow harmlessly to the ground below.

On your test drive, have the seller demonstrate the opening and closing of the top several times while you inspect from the outside. Check the roof fabric for rips, tears, abrasion, or seams that seem to be pulling apart. Some owners have had problems like these. Most have not.

Inspect all rubber seals for good condition. Seals should be plump, solid, and lubricated – not dry, cracked, or ripped. Weather seals can become damaged or torn if the convertible roof mechanism is out of alignment, which may require some professional adjustment in a dealer setting.

Operating a convertible top is a big draw on your vehicle’s battery. If you’ll only drive your 911 Cabriolet on occasion, and typically for shorter distances, a battery trickle charger is a very solid investment that can prevent problems with roof electronics, and ensure you’re 911 Cabriolet starts up every time you need it.

The Most Reliable 911

If you’re looking for the most reliable and trouble-free 911 ownership experience from a second-hand 991-generation model, there’s at least one additional consideration that can set you in the right direction. The most reliable used 911 models will tend to be the ones that have been most lovingly cared for by their past owner(s) by way of regular, consistent, and timely maintenance, fluid changes, inspections, and system software updates in a dealer setting.

Many owners of second-hand 911 models prefer to opt for Certified Pre-Owned (CPO) models through a Porsche dealership, since these models undergo a reconditioning process and are required to meet a higher standard of quality and care than units sold privately. A used CPO 911 also includes various perks like extended warranty coverage and roadside assistance, adding further peace of mind for a more worry-free experience.

Safety Ratings


Here’s a list of recalls.

trial is being held in Texas to determine the penalty for that defamation.

The parents went into “isolation” under the protection of security on Monday due to unspecified “encounters” in Texas that have caused them to “fear” for their lives, their attorney said.

Jones’ attorneys have argued the Infowars host has already “been punished” by “losing all his assets — millions of dollars.” They argue he didn’t intend to inflict emotional distress.

Time stamps are dated for Eastern Standard Time.

Reporter John Moritz is reporting from the courtroom in Texas, while Jordan Nathaniel Fenster is covering the trial from Connecticut.

Attorneys, parents gather in courtroom for potential verdict

5:50: The jury has reached a verdict awarding $45.2 million in punitive damages to the parents. Alex Jones’ attorney challenged the verdict on the grounds that Texas has a cap of $750,000 in punitive damages.

“I'm sure the judgment will properly conform with the laws of Texas in that regard,” Judge Maya Guerra Gamble said.

The parents’ attorney has said he’s prepared to fight any cap.

More coverage

Sandy Hook parents v. Alex Jones

5:30: The parents, their attorneys and Jones’ attorneys have gathered in the courtroom, where a jury could announce a verdict before the end of the business day. If the jury does not reach a verdict, deliberation will continue on Monday.

JT Lewis, oldest son of Scarlett Lewis and Neil Heslin, placed a lucky penny on the bar next to his mom.

Jury to begin deliberating punitive damages

Andino Reynal, lawyer for Alex Jones, listens to a video prior to the jury viewing it during a trial at the Travis County Courthouse, Wednesday Aug. 3, 2022, in Austin, Texas. (Briana Sanchez/Austin American-Statesman via AP)
Andino Reynal, lawyer for Alex Jones, listens to a video prior to the jury viewing it during a trial at the Travis County Courthouse, Wednesday Aug. 3, 2022, in Austin, Texas. (Briana Sanchez/Austin American-Statesman via AP)Briana Sanchez/AP

1:25: The jury was released to the deliberation room.

Attorneys provide closing arguments

12:54: Reynal asks for a punitive judgment of $270,000. The parents’ attorney requested a judgment of $145.9 million. With the $4.1 million the parents received in Thursday’s verdict, that would bring them to the $150 million they requested.

12:40: Sandy Hook attorney Wesley Ball delivered his closing arguments. Andino Reynal, attorney for Alex Jones, is giving his closing arguments.

Judge reads instructions to jury ahead of deliberation

11:49: The judge has overruled Jones’ attorney’s objection and called the jury back into the courtroom to continue studying the jury instructions. The jurors’ verdict must be unanimous.

11:41: In the midst of the studying the jury instructions, Alex Jones’ attorney had an objection to the charge. The judge sent the jury out of the room for a short break so that she and the attorneys may discuss. The parents’ lawyer argued Jones’ attorney’s objection.

After a few moments of silence, the judge has left the courtroom.

“I will return in a minute,” she said.

11:35: Economist Bernard Francis Pettingill, Jr. has come down from the stand. The judge is studying the instructions to the jurors before they go into deliberation to determine punitive damages.

Economist testifies Alex Jones’ net worth could be as high as $140M

11:32: “You cannot separate Alex Jones from the companies. He is the company,” Pettingill said.

Mark Bankston, lawyer for Neil Heslin and Scarlett Lewis, asks Alex Jones questions about text messages during trial at the Travis County Courthouse in Austin, Wednesday Aug. 3, 2022. Jones testified Wednesday that he now understands it was irresponsible of him to declare the Sandy Hook Elementary School massacre a hoax and that he now believes it was “100% real." (Briana Sanchez/Austin American-Statesman via AP, Pool)
Mark Bankston, lawyer for Neil Heslin and Scarlett Lewis, asks Alex Jones questions about text messages during trial at the Travis County Courthouse in Austin, Wednesday Aug. 3, 2022. Jones testified Wednesday that he now understands it was irresponsible of him to declare the Sandy Hook Elementary School massacre a hoax and that he now believes it was “100% real." (Briana Sanchez/Austin American-Statesman via AP, Pool)Briana Sanchez/AP

10:41: Alex Jones has been siphoning money from Free Speech Systems, in addition to his annual salary, over the course of years, Pettingill testifies. He estimates it at $70 million in total.

Using that data, Pettingill testifies that Alex Jones’ net worth could be as high as $140 million.

10:37: Pettingill testifies that Free Speech Systems' net worth is $150 million minimum.

10:35: Jurors seem to be more diligent taking notes on this phase of the trial

10:34: Pettingill testifies that the “deplatforming” Jones claims hurt his business, did not in any way actually lower Infowars’ revenue.

10:30: Pettingill testifies that the day of the default judgment in the defamation case, Free Speech Systems started paying down its debt to PQPR at the rate of $11,000 day.

10:25: Pettingill discusses the $54 million debt Free Speech Systems owes PQPR, another Jones-controlled company. This debt is key to the Free Speech Systems’ filing for bankruptcy last week.

“On the books, Alex Jones is carrying this giant note, when in reality he’s using that note as a clawback to pay himself back,” Pettingill said. “It’s a very convenient way of doing business.”

"That's why he can say he's broke, he has no money."

The Sandy Hook families in this case and two others have called this debt “fabricated” in an objection submitted as part of the bankruptcy filing.

Annual revenue to Free Speech Systems was $70 million, Pettingill, says.

10:15: Bernard Francis Pettingill, Jr., an economist, says Alex Jones was making $70 million a year in 2018.

"We can't really put a finger on what he does for a living, how he makes his money,” Pettingill said.

"As much as an outsider as he is, he is a very successful man,” he added.

Alex Jones takes a seat to testify in court at t the Travis County Courthouse, Wednesday Aug. 3, 2022, in Austin, Texas. (Briana Sanchez/Austin American-Statesman via AP)
Alex Jones takes a seat to testify in court at t the Travis County Courthouse, Wednesday Aug. 3, 2022, in Austin, Texas. (Briana Sanchez/Austin American-Statesman via AP)Briana Sanchez/AP

“He didn't ride the wave, he created the wave."

Court resumes on Friday morning to determine punitive damages

10:10: The judge and attorneys have arrived in the courtroom on Friday morning ahead of additional testimony that will help the jury determine punitive damages against Alex Jones. Jones is sitting in the courtroom with his attorneys.

The first witness is Bernard Francis Pettingill, Jr., an economist with a Ph.D who is an expert in valuing the net worth of companies, including the Monsanto Company in its legal cases.

Jury awards parents $4 million

5:30: A jury has awarded about $4 million to Sandy Hook parents Scarlett Lewis and Neil Heslin. The jury will return on Friday morning to hear from more witnesses to help them reach a separate verdict on punitive damages.

Jan. 6 committee has asked for Jones’ cellphone records, attorney says

11:04: Bankston says he’s been asked by the Jan. 6 committee to turn over the records and he intends to unless the judge tells him not to. The judge says she doesn’t think she could prevent him from giving the records to the committee anyway.

11:01: Judge Gamble is ruling on whether or not the records obtained through the mistaken release of Jones’ cell phone.

Judge Maya Guerra Gamble has a private conversation with Andino Reynal, lawyer for Alex Jones, and Mark Bankston, lawyer for Neil Heslin and Scarlett Lewis, during a trial at the Travis County Courthouse, Wednesday Aug. 3, 2022, in Austin, Texas. (Briana Sanchez/Austin American-Statesman via AP)
Judge Maya Guerra Gamble has a private conversation with Andino Reynal, lawyer for Alex Jones, and Mark Bankston, lawyer for Neil Heslin and Scarlett Lewis, during a trial at the Travis County Courthouse, Wednesday Aug. 3, 2022, in Austin, Texas. (Briana Sanchez/Austin American-Statesman via AP)Briana Sanchez/AP

“I’m not going to seal the entire quantity of information,” she said.

Medical information will not be allowed, she said, but “the rest of it really depends on what’s in there.”

“I don’t think it’s a mistrial based on this,” she said.

10:58: Bankston says included in the phone records were “intimate messages with Roger Stone.” Stone is an associate of former President Donald Trump. Stone and Jones were subpoenaed last year by the U.S. House Jan. 6 Committee investigating the insurrection at the U.S. Capitol.

10:50: The judge is holding a hearing to discuss Jones’ cell phone records.

The parents’ attorney on Wednesday revealed that Jones’ lawyer mistakenly sent him a digital copy of Jones’ personal cellphone containing years worth of emails and text messages. Mark Bankston, the parents’ attorney, suggested the cellphone records show Jones perjured himself on the stand.

In the hearing, Jones’ attorney, Andino Reynal, claims he asked for the records to be returned.

Bankston said Reynal is using a “fig leaf” to cover his own mistake.

Jury deliberates on Thursday

10:25: The jury is deliberating after six days of testimony in the trial. Sandy Hook parents Neil Heslin and Scarlett Lewis are in the courthouse, waiting in a room reserved for attorneys and parties to the lawsuit. Reporters are in the courtroom.

Jury to begin deliberating on Wednesday

Scarlett Lewis, mother of 6-year-old Sandy Hook shooting victim Jesse Lewis, testifies against Alex Jones Tuesday Aug. 2, 2022, at the Travis County Courthouse in Austin. Jones has been found to have defamed the parents of a Sandy Hook student for calling the attack a hoax. (Briana Sanchez/Austin American-Statesman via AP, Pool)
Scarlett Lewis, mother of 6-year-old Sandy Hook shooting victim Jesse Lewis, testifies against Alex Jones Tuesday Aug. 2, 2022, at the Travis County Courthouse in Austin. Jones has been found to have defamed the parents of a Sandy Hook student for calling the attack a hoax. (Briana Sanchez/Austin American-Statesman via AP, Pool)BRIANA SANCHEZ /AP

5:36: The jury has left the courtroom to begin deliberation. Jurors are not expected to come up with a verdict before the end of the business day on Wednesday. The judge said jurors may return to deliberation as early as 8:30 a.m. Thursday.

Closing arguments wrap up

5:25: Kyle Farrar, attorney for the parents, responds to Jones’ lawyer’s closing arguments.

5:11: Reynal has wrapped up his closing arguments. The judge sent the court on a break.

Closing arguments begin

4:33: Reynal says Heslin and Lewis are “tremendously sympathetic,” but the jury must decide its verdict based on the facts.

4:14: Andino Reynal, Jones, attorney, begins his closing arguments.

3:50: Reynal, Jones’ attorney, is eyeing the jury during the parents’ attorney’s closing arguments to gauge their reactions.

3:35: Jones just turned to face the parents’ attorney, Kyle Farrar, as he repeated Infowars producer Daria Karpova’s claim that people now think Alex Jones committed the massacre. “Nobody thinks that Alex, nobody does,” Farrar said, facing Jones.

3:03 p.m.: An attorney for the Sandy Hook parents has begun closing arguments after Alex Jones finished testifying and a lunch break.

Jury submits questions for Alex Jones

1:26: Jones says in response to a juror question that "Any compensation above $2 million will sink us and shut us down.”

He ultimately said that the jurors should award what they think is right.

1:17 p.m.: When asked by a juror why he thinks Sandy Hook was staged, Jones said “I have seen so many other things in history” that have been staged. “When you’re a hammer everything looks like a nail.”

“I did used to go overboard and believe everything was staged,” he said.

“I do not want to be the Sandy Hook guy,” Jones added.

Parents attorney questions Alex Jones

12:30: Infowars was making $800,000 a day on some days, Bankston said.

On redirect, Reynal asked Jones if he trusted his lawyers to do their jobs in turning over evidence.

When asked if he has any more questions for Jones, Banktson said “I think we are done with Mr. Jones.”

12:25: Bankston, grilling Jones about his emails and text messages, says “When your attorneys sent me your whole phone, they didn’t mean to do that.”

Jones’ attorney later declined to comment.

“I do my talking in the courtroom,” attorney Reynal said.

11:50: Attorney Bankston questions Jones about his comments on other tragedies that he’s claimed are “false flag” operations or doubted in some way. This includes the Boston Marathon bombings, the Parkland shooting, and Sutherland Springs church shooting in Texas.

Parents’ attorney aims to introduce Infowars clip

11:32: After the break, attorney Mark Bankston, representing the parents, plays a July 29 clip from Infowars where Jones’ former lawyer says this case is following a “script.” He is showing the clip to prove that Jones should be impeached.

Judge Maya Guerra Gamble lets out a small chuckle as she's handed a picture of herself on fire that's aired on Infowars. “That's Justice on fire,” Jones said, adding that he hadn't seen the picture aired before.

June Gamble admits the photo into evidence.

Neil Heslin, father of 6-year-old Sandy Hook shooting victim Jesse Lewis, becomes emotional during his testimony during the trial for Alex Jones, Tuesday Aug. 2, 2022, at the Travis County Courthouse in Austin. Jones has been found to have defamed the parents of a Sandy Hook student for calling the attack a hoax. (Briana Sanchez/Austin American-Statesman via AP, Pool)
Neil Heslin, father of 6-year-old Sandy Hook shooting victim Jesse Lewis, becomes emotional during his testimony during the trial for Alex Jones, Tuesday Aug. 2, 2022, at the Travis County Courthouse in Austin. Jones has been found to have defamed the parents of a Sandy Hook student for calling the attack a hoax. (Briana Sanchez/Austin American-Statesman via AP, Pool)Briana Sanchez /AP

A couple of jurors also laugh as Jones tries to explain the “context” behind photo of the judge on fire.

11:15: The jury goes on break as the judge and the attorneys discuss the introduction of a new Infowars clip that the parents’ attorney wants to present.

Alex Jones returns to the stand Wednesday morning

11:05: Jones said he believes Sandy Hook happened and it was a “terrible event.” He then suggested there was a government cover-up involved. Parents Scarlett Lewis and Neil Heslin looked directly at him.

11 a.m.: Jones said Infowars lost money due to its Sandy Hook coverage. He compared being “de-platformed” on the internet as a “prison.”

10:57: Jones said it was an “oversight” that Owen Shroyer discussed Sandy Hook on his Infowars program. Shroyer’s questioning of Heslin’s story of holding his dead son has been a key part of the trial.

Jones called Heslin “nice” and Lewis “excellent.”

“I agree we’ve got to choose love and fix this evel that’s ripping our country apart,” said Jones, referring to the Choose Love organization that Lewis started after her son’s death.

“I do acknowledge that I unintentionally took part in things that did hurt people’s feelings, and I’m sorry for that,” Jones said.

10:42: A video of Jones talking about the 2018 Megyn Kelly broadcast and his views on Sandy Hook is played for the jury. Jones is looking ahead, making occasional glances at the screen.

10:32: Reynal asks Jones about the filming of a Megyn Kelly broadcast where Jones and the Sandy Hook father were interviewed.

Jones said he agreed to be interviewed by Kelly after she called him “a lot” because “I was told that I would be allowed (to say) that I thought Sandy Hook happened and apologize to the families.”

He claimed that didn’t turn out to be the case.

10:21: Jones said he was wrong to trust people who doubted the Sandy Hook shooting happened and was “under pressure” at the time.

Jones insisted that he now understands the Sandy Hook shooting happened.

“Especially since I met the parents, it’s 100 percent real as I said yesterday,” Jones said.

A photo of Jesse Lewis, Sandy Hook shooting victim, is displayed on the screen during lawyer Mark Bankston's opening statement at the Travis County Courthouse in Austin, Texas, Tuesday, July 26, 2022. 

A photo of Jesse Lewis, Sandy Hook shooting victim, is displayed on the screen during lawyer Mark Bankston's opening statement at the Travis County Courthouse in Austin, Texas, Tuesday, July 26, 2022. 

Briana Sanchez / Associated Press

He said he stopped covering Sandy Hook prior to this lawsuit once he realized he had been wrong and got his “head cleared up” after he stopped drinking and finalized his divorce.

10:15: Jones said that the Sandy Hook shooting “was not one of our main topics” in the early years after the shooting. He estimated Infowars covered it for about 2 1/2 hours in 2012.

10:10: Jones’ attorney asks where Jones was on the day of the Sandy Hook massacre and what his feeling was that day. Jones describes feeling “shock,” especially as a father.

“That somebody could do something like that, just that it was possible, it’s hard to believe,” Jones said.

10:05: Alex Jones has taken the stand to continue his testimony on Wednesday morning. Neil Heslin and Scarlett Lewis, parents of Jesse Lewis, who was killed in the Sandy Hook massacre, are in the courtroom.

The first question from Jones’ attorney, Andino Reynal, is about “truthers.”

Jones apologies to parents after judge leaves courtroom on Tuesday

6 p.m.: Soon after the judge left the courtroom, the Sandy Hook parents spoke with Alex Jones.

Scarlett Lewis approached Jones first, and then Neil Heslin walked over.

“I let your son down and I apologize about everything,” Jones said, shaking Heslin’s hand.

The parents’ attorney, Mark Bankston, asked if Jones would apologize for calling Heslin “slow.” This led to shouting between the attorney and Jones.

Attorney Wesley Todd Ball, representing the parents, stepped in and separated the two sides, saying, “that's not what's going to happen right now...That’s not the way this goes.”

Judge tells Jones he ‘must tell the truth’

5:50: Attorney Mark Bankston, representing Lewis and Heslin, asked the judge once the jury left the room for the day to sanction Jones after he slipped in that he was “bankrupt” when Jones’ lawyer asked a question about how many employees he would need to respond to the emails Infowars receives.

Bankston also accused attorney Andino Reynal of trying to solicit testimony from Jones that the judge has barred from being discussed in front of the jury. Gamble said she would address sanctions after the trial.

“You may not tell this jury you are bankrupt, that is not true, you may have filed for bankruptcy but that doesn’t make you bankrupt,” Gamble told Jones.

“It seems absurd for me to tell you, you must tell the truth while you testify,” Gamble said before instructing him to answer the exact question he was asked. The judge also accused Jones of breaking his oath to tell the truth twice while on the stand.

Alex Jones takes stand

5:12: “I've made a lot of mistakes and I've learned a lot in that process,” Jones said, adding that he is shifting the focus of his show toward Christianity and self-help, rather than discussing news and politics.

4:42: Interjecting at the start of his testimony, Jones interrupted his own attorney.

“I just want to say this on record: I am sorry,” he said.

Rebuked by the judge, Jones says about Lewis, “So she got to monologue and I don’t”

“I never intentionally tried to hurt you,” Jones said of Lewis.

4:38: Alex Jones has taken the stand, with his attorney, Andino Reynal, beginning questioning. His wife, Erika, is in the courtroom.

Sandy Hook mom says she ‘forgive(s)’ Jones but he should still be held accountable

4:22: Lewis said she would “absolutely” welcome Jones and his family into her Choose Love movement if they wanted to join.

Another juror asked if she would forgive Jones if he genuinely apologized.

“I have said that I forgive Alex,” Lewis said. “I’ve said that I forgive Adam Lanza, and I feel compassion for him, and I forgive Alex and I feel compassion for you.”

But she added that forgiveness starts with a choice and forgiveness is a process.

“It doesn’t mean you don’t hold the person that you’re forgiving accountable,” she said. “They’re still responsible for what they did.”

4:17: The jurors are permitted to submit questions to Scarlett Lewis for the judge to read. One parent asks how losing her son has affected how she has parented her older son, JT Lewis. She said she has become more protective, wanting to keep him in “bubble wrap.”

“You have a little bit of guilt that you sent them to school,” Lewis said of her son, Jesse.

Alex Jones’ attorney questions Sandy Hook mom

3:41: Jones’ attorney Adino Reynal, questioning Lewis, asked her several times how much she spends on therapy. When she answered that she does not know, he begins trying to drill down to how much she spends a month or a week.

Then Reynal asked Lewis about speaking fees, and how many books she’s written.

“One hundred percent of the proceeds from all three of my books as well as 100 percent of the proceeds from everything I do goes to the Choose Love movement,” she said. Lewis is referring to the nonprofit organization she started in honor of her son. The organization develops social emotional learning programs for schools.

‘Do you think I’m an actress?’

3:20: “In some way, you've impacted every day of my life, negatively, almost since Jesse’s murder,” Lewis said, her hands folding together to get her point across. “I'm so glad this day is here, I'm relieved actually.”

3:10: Alex Jones was looking ahead as attorneys started playing a video that begins with old home videos of Jesse Lewis. “I’d like you to watch it Alex, please,” Lewis said— promoting Jones to turn toward the screen.

2:59: “Do you think I’m an actress?” Lewis asked Jones while testifying.

“No, I don’t think you’re an actress,” Jones said before Judge Gamble cut him off and told Jones he does not get to speak during her testimony.

“I’m sorry,” Lewis said. “I asked him a question.”

Sandy Hook mom returns to the stand

2:55: At least one member of the jury cries as Lewis describes her last memory and last photo she took of her son.

2:45: Speaking directly to Jones in the courtroom, Lewis says, “I wanted you to know that I am a mother and my son existed.”

Jones, she said, has been saying on the air today “that I’m an actress, that I’m deep state,” she said, calling truth “vital” and “what we base our society on.”

“Sandy Hook was a hard truth,” she said. “I know you believe me and yet you’re going to leave this courthouse and do it again on your show.”

Jones shakes his head, to which Lewis replied, “You’re saying no, but you just did it.”

“Do you have empathy?” she asks Jones later.

2:40: Scarlet stares directly at Jones as she says that she's pleased that she now gets to look Jones in the eye

Alex Jones arrives in the courtroom

2:33: Plaintiffs’ attorneys have said after a lunch break that Jones discussed the trial on his radio show, and specifically mentioned Heslin and Lewis.

“He’s a nice man and it’s not an act,” Jones said of Heslin on the show. “He is being manipulated by some very bad people. He’s slow, his ex-wife is not.”

Neil Heslin stared directly at Jones while they played the tape of Jones calling him “slow.”

Jones, in court this afternoon, was chastised for chewing gum but told the judge he was actually chewing gauze.

Then he leaned forward and stuck a finger in his mouth, pulling aside his lip to show Judge Gamble the hole where he said he recently had a tooth pulled.

“I don't want to see the inside of your mouth,” Judge Gamble said.

Court breaks for lunch

1 p.m.: Court has taken a lunch break.

Sandy Hook mom Scarlett Lewis takes the stand

12:59: Lucy Richards, who has been convicted for making death threats against the Pozner family, who also lost a child in the Sandy Hook massacre, has been told by a court not to listen or watch the Alex Jones show, plaintiffs lawyers say.

Lawyers then argued whether or not it is relevant to listen in court to Richard’s threats.

“Death is coming to you real soon,” Richards says on the tape. “You’re going to die.”

12:50: “Do you feel unsafe at your own house?” attorney Ball asked Lewis.

“I have, yes,” she replied.

When asked why she keeps a gun at her home, she said, “I am a single mother and responsible for the safety of both of my boys, and I was not able to keep one of them safe so I am going to keep my surviving son safe. “

12:30 p.m. Scarlett Lewis on the stand says after the massacre she did not want to go home to the home in which she had raised her son, Jesse.

“There was hushed whispering,” she said. “There was someone saying the tragedy hadn’t happened.”

Lewis said after that, months later, the Sandy Hook Elementary School choir had been invited to the Superbowl to sing “America the Beautiful” with Jenifer Hudson.

“Then I saw a picture with an overlay of them,” she says, and the plaintiff’s attorney brings up the photo, which had Jesse Lewis’ name overlayed.

“It was deeply unsettling,” she said. “It’s so out of touch with reality that it’s scary.”

Sandy Hook dad finishes testimony

12:22: Neil Heslin has finished his testimony after answering submitted questions from the jury. He hugs attorney Wesley Todd Ball

Jury to submit questions for Sandy Hook dad

11:34: Attorneys have finished questioning Neil Heslin, father of 6-year-old Jesse Lewis, who was killed in the Sandy Hook massacre. Court has taken a break so that jurors can write and submit questions that the judge will read to Heslin.

Sandy Hook dad Neil Heslin takes stand Tuesday morning

11:12: “Alex started this fight and I'll finish this fight,” said Heslin, adding his battle is with nobody but Jones, Infowars and Infowars host Owen Shroyer.

“Alex was the person with a match who started the fire,” Heslin said. “People are bringing wood to throw on the fire.”

10:58: Alex Jones’ attorney Andino Reynal begins questioning Heslin. Reynal says he has a 6-year-old and is “very, very sorry” about Jesse.

Reynal asks whether Heslin has chosen to watch the rest of Alex Jones’s broadcasts that have been entered into evidence.

“I don't know if it's all of them, I have watched a large number, numerous ones.”

10:56: Jesse would be 16 if he hadn’t been killed.

“He’d be riding a car instead of riding a bike,” Heslin said.

10:53: Any apology from Jones would be “worthless,” Heslin said.

“At this stage, any apology would not be sincere,” said Heslin, adding it would come too late

He said “there’s got to be a strong deterent” to stop Jones from “peddaling” these things. He added he views the monetary damages that he and Scarlett are seeking as “the only way it will stop.”

10:50: Around the time the original trial was delayed in April, Heslin said someone drove by his house and shouted “Alex Jones” along with what he said sounded like gunshots.

Anxiety attacks also cause Heslin to wake up frequently in the night, he said. Several weeks ago he ended up in the hospital with chest pains, he said.

Attorney Mark Bankston has moved back to sit by Scarlett Lewis’s side.

10:47: “This trial is the only way I can restore my credibility and reputation,” Heslin said.

10:45: Almost every member of the jury stared at Heslin as he described seeing his son’s body with a grazing bullet wound on the side of his head, along with the fatal shot to his forehead.

“It shattered his skull,” Heslin said. “The exit wound was about the size of a softball.”

Heslin said that he is forced to replay those images every time his story about holding his son’s body is questioned by Jones’ followers.

10:34: “I wouldn't wish upon Alex or anybody the loss that I sustained, the loss of a child,” Heslin said.

10:25: “I heard the name Alex Jones,” Heslin said, “early on,” in 2013, though he didn’t immediately put Jones and Infowars together.

Heslin says he still has encounters with people who believe Sandy Hook never happened “to this day.”

After a while, he said, encountering people who questioned the reality of Sandy Hook, “became a way of life.”

10:20: Attorney Wesley Todd Ball brings up Jesse Lewis’ first grade class photo, which brings a big smile to Heslin’s face as he wipes away tears.

10:17: Scarlett Lewis, Jesse’s mother, is in the courtroom as Heslin testifies. She nods along whenever he begins to choke up or stumble.

10:14: “I wish it was true, I wish that Jesse was alive. But that's not the case,” Heslin said, beginning to choke up as he goes on, before regaining composure.

10:10 a.m.: Neil Heslin, father of 6-year-old Jesse Lewis, who was killed in the 2012 Sandy Hook Elementary School shooting, has taken the stand on Tuesday morning.

“Today is very important to me,” Heslin said. “It’s been a long time coming. I feel very good about being here today to face Alex Jones.”

Jones is not present in the courtroom, and Heslin calls it “disrespect” and a “cowardly act.”

10 a.m.: Heslin walked into the courtroom with his attorney, Wesley Todd Ball. They paused briefly outside the door, and Ball had his arm around Heslin’s shoulder.

“Let’s go,” Heslin said, and they entered the courtroom.

Alex Jones to testify in trial

5:44: “Yes your honor, we will be calling Alex Jones,” the Infowars host’s attorney tells the judge after speaking to his client outside the courtroom.

Jones is expected to take the stand on Tuesday, following testimony from parents Neil Heslin and Scarlett Lewis. The parents’ attorney visibly smiled

The judge said closing statements could be Wednesday.

5:41: Attorney Andino Reynal has left the courtroom to call Alex Jones to see whether he’ll testify in the trial. Parents Neil Heslin and Scarlett Lewis are expected to testify on Tuesday. Their attorneys originally planned to call JT Lewis, the parents’ college-age son, to testify, but their lawyer told the judge they no longer plan to.

Jury is released early for the day

5:28: The jury has been released early on Monday after the questioning of the psychotherapist wrapped up. The judge and the attorneys will now discuss the schedule for Tuesday and instructions for the jury.

Psychotherapist takes the stand

4:36: Crouch, who serves as Heslin’s therapist, says there was a period of time where the father was ignoring Jones and “choosing not to dignify” what he said. That’s a symptom of trauma, Crouch says.

Jones’ attorney asks if that’s healthy.

“I would suggest no, not in Mr. Heslin’s case because it kept the injury alive,” Crouch says.

4:21: Crouch describes the belief that the Sandy Hook massacre was a “hoax” as a “new injury” for the parents. He explains to the jury why this trial is so important to Neil Heslin and Scarlett Lewis.

“They need to know and to let the world know that their son mattered, that he lived,” Crouch says.

The parents would still be grieving the loss of their son without Alex Jones, he says.

“But they wouldn’t be so scared as they are right now,” Crouch says. “They wouldn’t have to fight this or as significantly fight this belief that Sandy Hook was a hoax.”

3:50: Up next on the stand for the plaintiffs is psychotherapist Michael Crouch, who said he lives in Norwalk, Connecticut.

Originally from Kansas, Crouch said he came to the East Coast in order to pursue a career on Broadway but took up training in psychotherapy when that didn’t pan out.

Judge tells Alex Jones’ attorney to ‘follow the rules’

3:15: Bankston, for the plaintiffs, tells the judge that defense attorney Reynal is “Actively trying for a mistrial.”

The judge asks Reynal to “follow the rules.”

“I’m not asking you to do anything but follow the rules,” she said to Reynal. “You've chosen not to follow them on occasion.”

Alex Jones’ attorney questions psychiatric expert

2:55: Attorney Andino Reynal asks Lubit if he understands the term “malingering,” and if the motivations can be monetary or seeking revenge.

“Some benefit comes out of a horrible thing,” Lubit said.

Heslin, Reynal said, has a “vendetta” against Jones.

Might a grieving parent take up gun control as a mission after a school scooting, Reynal asked.

“And someone could also find meaning in destroying Alex Jones,” Reynal suggested.

Court breaks for lunch

1 p.m.: The court is taking a lunch break for 1 1/2 hours.

Doctor describes symptoms of post-traumatic stress disorder parents have faced

12:40: On redirect, defense attorney Reynal begins by focusing on Lubit’s testimony, asking him if providing expert testimony in court is appropriate for psychiatrists.

Lubit owns a home in Southport, along with a friend of his, he confirms. Reynal mentions that Lubit ran for U.S. Congress as a Democrat in Connecticut.

“The fact is you don’t like Alex Jones,” Reynal said, asking if helping to “take down” Alex Jones would win him friends.

“I have no expectation of ever going back into politics,” Lubit said.

12:27: Lubit said the parents increase their personal risk by bringing this suit, but they decided to do it, in part, because they’re compassionate people who didn’t want anyone else to go through what they have.

“Other parents shouldn’t have to suffer the death of their child or the sort of inappropriate attacks that they have suffered,” he said.

“That’s who they are, they’re remarkably compassionate people,” he added later.

12:23 p.m.: Lubit testified that he was surprised that Lewis and Heslin were “concerned” about the family of the gunman in the Sandy Hook massacre.

The gunman killed his own mother, in addition to the 26 children and teachers at Sandy Hook Elementary School, and Heslin and Lewis are “adamant that there were 28 victims, not 26,” Lubit said.

“They lost a child, too,” Lubit said Heslin told him.

11:50: Lubit says Lewis and Heslin are suffering from “complex PTSD,” which he describes as a result of long-term traumas, such as child abuse or being in a war zone.

Lubit described it as “constant draining threat and anxiety,” he said, “and the amount of anxiety they have is immense.”

“They’re terrified,” he said.

These symptoms are the result of Alex Jones, not the loss of their son, Lubot testified. “They were doing better,” Lubit said of Heslin and Lewis.

11:30: Mark Bankston, an attorney for a Heslin and Lewis, said that both parents were advised by the doctor and another therapist to leave the room during his testimony in order to avoid any negative impacts on their ongoing treatment.

11:15: Did the “negative social support” parents Heslin and Lewis experienced affect them differently? Lubit says there were some similarities, including significant anxiety.

Lubit is describing symptoms of post-traumatic stress disorder, from which he says Heslin and Lewis suffer.

Withdrawing from life and avoidance, as well decreased ability to concentrate are among other symptoms Lubit says Lewis and Heslin display. Lewis has experienced periods of episodes of dissociation, where he said she “can’t think, can’t function.”

“It’s on their mind, all the time,” Lubit said. “The threats and attacks on their son, denying that he existed.”

When asked if these symptoms stem from Alex Jones, Lubit said yes.

10:53: Dr. Roy Lubit, a forensic psychiatry expert, is questioned by Bill Ogden, attorney for the parents.

Father Neil Heslin has left the courtroom, followed a few minutes later by mother Scarlett Lewis.

When asked if people ever heal from the loss of a child, Lubit says “it depends on what you call healing.”

“After a few years people are able to move on to some degree,” he says.

Depositions from Infowars employees play

10:42: The jury has viewed two video depositions of two Infowars employees, pre-recorded by the parents’ attorneys. The first was of Adan Salazar and saw the parents’ attorney question him about Infowars’ coverage of the Sandy Hook massacre. The second was of Brittany Paz, the corporate representative of Free Speech Systems, LLC (Infowars).

Sandy Hook parents arrive in courtroom on Monday

9:45 a.m.: Neil Heslin and Scarlett Lewis are in the Travis County courtroom in Texas on Monday, when they could testify to the emotional distress they say they suffered from Alex Jones’ false claims that the Sandy Hook Elementary School shooting was a “hoax.” Their 6-year-old son, Jesse, was among 20 first graders and six educators killed in the 2012 massacre.

The parents seek $150 million in defamation damages from Jones. He is not yet in the courtroom.

Jones sues his parent company

As the first week of the Texas trial was concluding, attorneys got word that Jones had filed a suit in Connecticut against his own parent company Free Speech Systems, which was found liable along with Jones for defamation against an FBI agent and eight Sandy Hook families in 2021.

Although the filing is not expected to affect the second week of trial in Texas, it could derail the start of jury selection in the Connecticut trial on Aug. 2. In Connecticut, Superior Court Judge Barbara Bellis said she would “address the timely cross-claim” on Tuesday.

Attorneys for the Sandy Hook families in Connecticut said in an objection, filed Friday “Alex Jones will do anything to delay trial in this case, including effectively suing himself,” calling it “yet another bad faith tactic meant to obfuscate, to delay, and to create a false issue in this record in preparation for a new abusive bankruptcy filing.”

Jury dismissed for the weekend

6:30 p.m.: The jury was dismissed for the weekend, with a reminder from the judge to avoid media coverage or discussion of the case.

“The weekend is going to be hard,” she said. “You can’t talk about the case.”

The jury was asked to return at 8:45 a.m. Monday.

Sandy Hook family to testify next week

6 p.m.: Mark Bankston, attorney for Sandy Hook parents Scarlett Lewis and Neil Heslin, said the parents and their son, JT Lewis, will testify next week.

Communications expert takes the stand

5:44: Reynal calls the poll claiming that 24 percent of the U.S. population believe Sandy Hook never happened, “clickbait.”

He raises questions on the sample size of the poll, and questions Lewis’ knowledge of the poll.

“It’s fair to say you just didn't check your sources on this poll,” he said. “Sure,” she replied.

On redirect, Bankston asks about the sample size of the poll. “Have you ever heard the phrase “lawyers who lie should lose?” Bankston said, calling back Reynal’s opening remarks.

The sample size is over 1,000 people, Lewis said, with a margin of error of 3 percent.

5:35: Asked how much she is paid, Lewis said $3,000 for 20 hours of work.

When Reynal asked her if she “hates” Alex Jones, Lewis begins to say that through the course of watching hundreds of hours of work she has come to believe he is harmful.

Reynal raises tweets from Lewis in which she said the Republican Party is a white supremacist organization, accusing her of confirmation bias.

“In this case you already believed in your heart of hearts that Alex Jones was a bad guy,” Reynal said.

She replied that it’s “quite the opposite.” She “simply” looked at the content and drew a conclusion, and that her academic publications have been peer reviewed.

4:20: Becca Lewis is now on the stand. She is not related to Scarlett Lewis.

Her field of expertise is communication, specifically looking at disinformation and conspiracy theories and how they travel online.

Lewis has degrees from Columbia and Oxford Universities.

She is currently teaching at Stanford University, and a doctoral candidate. Her dissertation centers around disinformation campaigns and conspiracy theories, including the history of right-wing disinformation campaigns.

Infowars employee doesn’t recall fact-checking

4 p.m.: Plaintiffs are now showing a video deposition of Infowars employee Kit Daniels.

When asked in the video if he was made aware of any journalistic standards or fact-checking, Daniels replies repeatedly “I don’t recall.”

Daniels, he says in the video, reviews the accuracy of articles on Infowars’ website, including context.

When asked how he reviews context, Daniels replies repeatedly that he does not understand the question.

When asked what determines his methods, Daniels says it “sounds like you’re talking in riddles.”

Jurors submit questions for journalism expert

3:50: As the court comes back from a break the jury’s questions for Fred Zipp are about the nature of journalism and whether or not Infowars staff practiced responsible journalism.

For example, were the titles of Infowars accurate compared to their contents?

Debate over evidence

3 p.m.: The judge sent the jury on a break so that evidence could be reviewed. Attorneys for the Sandy Hook parents objected to the inclusion of evidence that Jones’ lawyers want to present, arguing they cannot vouch for its authenticity.

“I do think there is an authentication problem,” Judge Maya Guerra Gamble said.

With the jury out of the room, the video evidence was played for expert witness Fred Zipp, who said he did not recall seeing it as part of the evidence he was asked to prepare for as part of the trial.

The judge determined the video would not be played for the jury, which were then brought back from break.

Alex Jones’ attorney questions journalism expert

2:35 p.m.: Court has resumed after lunch, with Jones’ attorney continuing to question Fred Zipp, director of the Freedom of Information Foundation of Texas.

Court breaks for lunch

1 p.m.: Court has taken a lunch break

Journalism expert testifies

12:37 p.m.: During questioning from Jones’ attorney, F. Andino Reynal, Zipp says Jones “carries himself” as a journalist and “adopts sort of the guise of a journalist while engaging in activities that are contrary to journalism.”

11:35: Fred Zipp is testifying on the stand as an expert in journalism.

Plaintiff’s attorney Bill Ogden, began by establishing Zipp’s credentials, in addition to being the director of the Freedom of Information Foundation of Texas.

In an affidavit filed in the case, Zipp said he believes Jones and Infowars defamed Heslin.

Jury views taped depositions from Infowars employees

11:20: Plaintiffs are showing a taped deposition given by former Infowars producer and reporter Dan Bidondi.

Bidondi attended a Newtown Board of Education meeting in 2014 at which Sandy Hook denier Wolfgang Halbig was also present wearing a mock 1800s outfit.

Bidondi testified that he had been alerted that the meeting was going to be a “circus.”

11:10: Plaintiffs are showing a taped deposition given by former Infowars employee Robert Jacobson.

Jacobson, in his deposition, said he repeatedly warned Infowars staff about their coverage of Sandy Hook.

“It actually bothered me,” Jacobson said in the deposition. “I did my best to make writers and staff aware that what they were doing was speculation based on not enough information.”

“I would make it my business to go in to the writers and explain to them as clearly as possible that there is journalist ethics, and I tried to demonstrate what those ethics are and why they are violating them and what the damage could possibly be,” Jacobson said. “In fact, I remember, I must have been in that room four to five times, at least, and only to be received with laughter and jokes.”

Jury submits questions for Infowars host

11:05: In response to a question from a juror on how often Shroyer or Jones feels guilty about airing the views of unstable guests, he replied, “If we make mistakes we apologize.”

In response to a question of if he has learned anything from the experience, Shroyer said, yes.

When asked if he would recant anything, Shroyer said, he would “Probably not have covered it at all. That four minutes of my life has caused tremendous negative effects on my career.”

When asked if he believed the judge or jurors are hired actors, Shroyer said no.

(Earlier in the trial, Infowars producer Daria Karpova was asked, “Do you believe this whole trial is somehow a staged event?” Karpova answered, “To a large extent, yes.”)

When asked if Infowars should be exempt from any consequences for recklessly airing harmful lies, Shroyer said he believes there should be a “fair application” when media outlets report things that are not true.

“I would say the laws on the books,” he said, “are fair.”

11 a.m.: Juror questions are beginning, with several focused on if Infowars feels “guilty” about airing the views of mentally unstable people.

“Are ya’ll considering it a learning experience?” was one question.

Several questions involve fact checking, and if Infowars should do more of it.

One question: “Is there anything you should recant” about your coverage of the Sandy Hook case.

Another question asks if in Shroyer’s opinion, is the judge a hired actor, and if jurors are hired actors.

Court breaks for jury to form questions for Infowars host

10:37: In the hallway during break, Infowars host Owen Shroyer gave a small nod to Sandy Hook dad Neil Heslin as the dad walked by. Heslin kept walking and didn’t look at him.

10:30: Jones’ attorney wrapped up questions for Shroyer, and the jury must now submit their own questions for them.

Alex Jones Sandy Hook trial resumes on Friday

10:20 a.m.: Infowars host Owen Shroyer is back on the stand, now being questioned by Andino Reynal, who is representing Infowars and Jones.

“Did you intend your broadcast to be inflammatory?” Reynal asked Shroyer.

“Absolutely not,” he said.

This argument appears to address the question of whether or not any emotional distress was “intentional.”

10 a.m.: Court has resumed on Friday morning with testimony from Infowars host Owen Shroyer, host of Infowars’ “The War Room” who was found liable for defamation, along with Jones. He admitted in his Thursday testimony that he did not fact-check his false claims that Sandy Hook dad Neil Heslin didn’t hold his dead son Jesse in his arms after the shooting.

Sandy Hook parents Scarlett Lewis and Neil Heslin are in the courtroom, but Infowars house Alex Jones is not. Lewis and Heslin are the parents of 6-year-old Jesse Lewis, who was killed in the 2012 Sandy Hook Elementary School massacre. They are seeking $150 million in defamation damages from Jones.

Judge scolds Jones’ attorney after testimony wraps up on Thursday

6 p.m.: The third day of the trial ended with Judge Maya Guerra Gamble again scolding Alex Jones’ legal team after she learned Jones and Infowars host Owen Shroyer discussed the case on air this week.

In doing so, they disobeyed her orders that witnesses not discuss the case with anyone other than attorneys, under penalty of contempt of court.

Gamble made Jones’ lead attorney, Andino Reynal, admit that he didn’t follow her instructions. He told the judge he could assure her that no evidence or witness testimony from the trial was discussed on Tuesday by Jones and Shroyer.

The judge replied that it would be easy enough to find out whether that was true. She plans to watch the Infowars episode in question.

Asked afterward by a Hearst Connecticut Media reporter whether he’s told Jones to stop posting about the case on Infowars, Reynal said, “Alex is who he is, he’s got every right to speak to who he wants to and the media.”

Later, he added, “it’s a free country.”

Infowars host: ‘I never called Neil Heslin a liar’

5:45: Infowars host Owen Shroyer looks directly at Sandy Hook parents Scarlett Lewis and Neil Heslin to say “yes” they deserved better than the coverage he gave to their loss. Heslin looks back at Shroyer, while Lewis looks into her lap. Neither visibly reacted to the comment.

5:36: Lewis leans over, whispers in Heslin’s ear and scoffs as Shroyer explains he doesn’t understand why people are still talking about the false claims that Heslin never held his child.

5:17: During questioning from the Sandy Hook attorney, Shroyer says, “I never called Neil Heslin a liar. I never said they were crisis actors.”

Shroyer admitted under heavy questioning that he “could have done a better job” at vetting news sources but refused to admit that he questioned Heslin’s story.

The plaintiffs’ attorney continued to press Shroyer, showing clips in which he raised doubts, but Shroyer refused to say that he had in any way called Heslin a liar or that the Sandy Hook massacre never happened. ‘

“I am taking a neutral approach to this,” he said.

Infowars host Owen Shroyer takes the stand

5:01: The jury watches a clip from Infowars where Shroyer questions Heslin’s account of holding his dead son Jesse. Heslin does not watch the clip, looking away at nothing in particular. Scarlett Lewis, mother of Jesse Lewis, moved closer to Heslin as the clip started to play and watches him with a concerned look.

4:58: Heslin looks directly at Shroyer during an exchange about whether Shroyer vetted claims about Heslin not holding his son after the shooting. Jones, meanwhile, says something to his lawyer.

4:50: When asked, “Would you agree with me that it is not right for a journalist to edit video clips to fit an agenda,” Shroyer said yes.

When asked if he considers himself a journalist, Shroyer said, “Sometimes.”

When asked if he considers himself a conspiracy theorist, Shroyer said, “Sometimes.”

4:35: Up next is Owen Shroyer, host of Infowars’ “The War Room” who was found liable for defamation, along with Jones. He is expected to testify about his role in a 2018 Infowars report that falsely claimed Sandy Hook dad Neil Heslin did not hold his dead son Jesse in his arms.

Shroyer also faces disorderly conduct and other charges in connection with the Jan. 6 riot at the U.S. Capitol.

Attorney Kyle Farrar, representing the Sandy Hook parents, has taken over questioning.

Infowars producer answers questions

4:30: Karpova was asked three times, “Do you believe this whole trial is somehow a staged event?”

The first two times she attempted to evade, only to have the judge in the case instruct her to answer the question.

Finally, Karpova answered, “To a large extent, yes.”

Questioning of Karpova is complete after three days.

4:25: One juror asked Karpova to define Infowars as either a trustworthy news source or infotainment. She replied neither.

The next question asked her, if it was neither, to say under oath that Infowars is not a trustworthy source of information. Karpova replied “I would not say that.”

4:22: The jury returns to the courtroom, and the judge reads questions from the jurors to Infowars producer Daria Karpova. In response to a question from a juror, Karpova said she is paid a salary of $125,000 a year.

Court resumes after break

4:12: The judge and attorneys have returned to the courtroom after a break. Neil Heslin, the Sandy Hook dad who was not in the courtroom prior to the break, is back.

Court takes a 30-minute break

3:42: The opposing attorneys finish questioning Infowars producer Daria Karpova. Her testimony began on Tuesday afternoon.

Jurors have the opportunity to submit their own questions for Karpova. Those questions will come after an about 30-minute break.

During the break, Jones is heard telling his security detail that he’s staying at the courthouse for the rest of the day.

Megyn Kelly broadcast on Jones shown

3:31: Mother Scarlett Lewis gives Jones a hard look as a clip plays of Megyn Kelly and Alex Jones going back and forth on Sandy Hook, with Jones refusing to fully back away from his claims.

3:27: A couple jurors smirked as they watched a clip of a shirtless Jones hocking diet pills.

3:19: A 17-minute video of a Megyn Kelly broadcast on Alex Jones is played for the jury.

Infowars producer says Jones has suffered

3:15: Alex Jones shakes his head as Bankston attemps to make the point that “Infowars believed that the things it did… it is allowed to do again.”

3:08: Karpova says that Jones has suffered health effects due to the backlash he has received from his statements about Sandy Hook. In defense of Jones, she acknowledges that people’s well-being is affected when people lie about them.

“Do you understand the irony and hypocrisy of making that statement? Do you understand that right now?” asks the family’s attorney, Mark Bankston. He has resumed questioning of Karpova.

Jones’ legal team asks about Infowars products

3:03: Jones’ attorney asks Karpova about the products that Infowars sells. She glances at Jones as she launches into a lengthy defense of the supplements and pills he sells to support his platform. Jones looks ahead at her.

In response to a question from the attorney, Karpova says that Jones doesn’t and couldn’t track how much product he sells based on what’s discussed on his show.

In 2017 video, Jones expresses ‘condolences’ to families

2:55 p.m: Jones’ legal team plays a video of Jones from around Father’s Day 2017 expressing “condolences” to the families whose loved ones died in Sandy Hook.

“I don’t believe the parents ever saw that video, to be frank,” Karpova says.

Sandy Hook mother Scarlett Lewis looked directly at Karpova as she talked about how the parents never reached out about going on the show.

Alex Jones returns to the courtroom

2:45 p.m.: Daria Karpova says that in 2015 Jones ordered his staff to stop writing or talking about Sandy Hook. As she said this, Alex Jones and his security team walked back in the room, and several jurors turned their attention toward him.

Court resumes after lunch break

2:33 p.m.: Court has resumed after lunch break. Sandy Hook father Neil Heslin did not return to the courtroom after lunch. Jones, who left earlier in the morning, also did not return.

Jones’ attorney, Andino Reynal, has resumed questioning of Infowars producer Daria Karpova.

Court takes lunch break

1 p.m.: Court is on a lunch break after the jury watched another video of Alex Jones discussing the Sandy Hook shooting on Infowars.

Infowars producer returns to the stand

12:25: Following the video, Karpova is back on the stand, listing people other than Alex Jones who have said the Sandy Hook massacre never happened.

James Fetzer, for example, wrote a book called “No one died at Sandy Hook.” In 2019, a Wisconsin jury awarded Sandy Hook father Leonard Pozner $450,000 in defamation damages from Fetzer.

Defense attorneys have argued that 24 percent of the population believed there was a cover-up of some kind, and that Jones was a primary driver of that belief.

The defense’s line of questioning seems to be designed to refute Jones’ impact.

Jones walks out of courtroom before video of him plays

11:55: The jury is watching a video of Jones on the day of the shooting in 2012, live reporting events as they happen.

Jones, in the video, talks about how events like this are sometimes staged and blames video games, among other reasons.

There was no real visible reaction from Heslin and Lewis to watching the video. The jury is watching intently, with a few taking notes.

11:16: Alex Jones walked out of the courtroom just before his attorney began to play an Infowars video of him discussing the Sandy Hook massacre as the news was developing the day of the shooting.

Infowars producer back on the stand

11:10: Reynal asked Karpova to draw distinctions between calling something “staged” and a “false flag,” and saying that no one was killed.

Karpova said that if something is staged or a false flag “Doesn’t necessarily imply that no one was killed.”

A patsy, she said, is a real person being “used” by the government or someone else.

“They would end up being the fall guy,” she said.

DARPA, she said answering Reynal’s question, is an agency that deals with research development of weapons.

11:05: The jury is back in the courtroom. Infowars producer Daria Karpova has returned to the stand for the third day in a row. Jones’ attorney continues to question her.

Judge denies Jones’ efforts to introduce new evidence

11:04: Judge denies Jones' last-minute effort to introduce videos that the parents' attorneys objected to.

Among the parents' attorney's objections was that they couldn't verify the authenticity of the videos, Bankston said, "I don't have any way of knowing what they did to those videos."

Alex Jones’ attorney apologizes after Wednesday’s heated exchange

10:20: Judge Gamble began day three of the proceedings with an admonition for both sides following the previous evening’s theatrics.

“The next time anyone wants to have an argument, take it outside,” the judge said.

Jones’ attorney, F. Andino Reynal, who was seen raising his middle finger to the parent’s attorney on Wednesday, stood and asked to address the court, only to have Gamble deny his request.

Later, Reynal offered an apology to the court as he continued to make his case for introducing new video evidence.

“I apologize,” he said. “ It wasn’t appropriate. I took to heart what your honor said. I wrote an email to the (parents') attorney that I apologized and hoped we could work together cooperatively.”

A break was called to review evidence that Reynal would like admitted to court.

Opposing attorneys argue over presenting certain evidence

10:15: After a tense, argumentative evening, attorneys are arguing about what evidence should be allowed.

“I don’t think the jury can consider the atmosphere of paranoia if there was one, without reviewing all the emails,” Jones’ attorney Andino Reynal said.

When asked if some videos were previously disclosed to the plaintiffs, Reynal said yes, though the judge asked if they were disclosed appropriately.

“Was this another time in which your clients chose not to comply with discovery?” she asked.

Alex Jones, Sandy Hook families arrive in the courtroom Thursday

10:08: Judge Maya Guerra Gamble asked Jones if he was chewing gum. He said he wasn’t.

10 a.m. Thursday: Infowars host Alex Jones, as well as Neil Heslin and Scarlett Lewis, parents of 6-year-old Jesse Lewis, who was killed in the Sandy Hook shooting, have arrived in the Texas courtroom for the third day of testimony in the defamation damages trial. With the parents are their son, JT Lewis, older brother of Jesse.

Heslin and Lewis’ attorney, Mark Bankston, is in the courtroom with them. Jones’ attorney, F. Andino Reynal, arrived in the courtroom after Jones.

Reynal and Bankston got into a disagreement on Wednesday evening over Reynal wanting to introduce additional video exhibits, leading to the Jones’ attorney calling Bankston a “liar” and giving him the middle finger.

Heated exchange between the attorneys wraps up day on Wednesday

6 p.m. Wednesday: Emotions ran high after the judge left the room on Wednesday, with Alex Jones’ attorney giving the finger to the Sandy Hook parents’ attorney.

The incident came after a tense discussion between the judge and the attorneys once the jury left the courtroom. F. Andino Reynal, Jones’ attorney, wanted to introduce new video evidence — something Mark Bankston, attorney for the parents, opposed because he said he wouldn’t have time to review the videos.

Judge Maya Guerra Gamble ordered them to look over the videos and determined that they would discuss the evidence again Thursday morning. The attorneys and judge will meet at 9 a.m., and the jury will be called in later, she said.

In another exchange, Reynal called Bankston “dishonest” after the family’s attorney objected to being called a “personal injury” lawyer during court. The judge scolded Reynal, saying she would “assume” that it’s been a “rough” day and told him to review the attorney code of conduct.

After the judge left the room, Bankston walked over to talk with Reynal about the exhibits. During the conversation, Reynal got close to Bankston's face and called him a “liar,” and flipped him off.

Bankston began telling Reynal to back off, before fellow attorney Bill Ogden defused the situation by getting the two sides to have a phone call later after they had calmed down.

“My clients are extremely pleased with how the proceedings are going,” Bankston said afterward. “We look forward to continuing a public airing of Mr. Jones’ misdeeds.”

Reynal declined to talk about the scuffle after court ended.

Jury is let go for the day

5:46: The judge has let the jury go for the day.

Alex Jones’ attorney questions Infowars producer

5:25: The plaintiff’s examination of Karpova has begun, with a bit of an explanation of who she is and where she works.

She said she began working at Infowars in 2014, though she “grew up” playing music. After exiting the military she looked for a way to remain in music, and learned sound design which led to a role at Infowars.

Sandy Hook attorney finishes questioning Infowars producer

5:17 p.m.: Sandy Hook attorney Mark Bankston has wrapped up questioning of Infowars representative Daria Karpova. He had started questioning her on Tuesday and continued to do so all day on Wednesday, with some breaks for the jury, judge and attorneys in between.

F. Andino Reynal, attorney for Alex Jones, began questioning Karpova directly afterward.

Alex Jones doesn’t return to courtroom

4:33 p.m.: Alex Jones does not return to the courtroom after a break. He had gotten into the elevator as everyone else was preparing to return to court. The Sandy Hook parents are present and watching their attorney continue to question an Infowars representative.

Alex Jones waves at Sandy Hook dad outside courtroom

4 p.m.: During a break just outside the courtroom, Jones was talking with his security person by the elevators when Sandy Hook dad Neil Heslin walked by. Jones smiled and waved at him. Heslin looked at him in apparent disbelief but didn't otherwise acknowledge him and kept walking by.

Alex Jones reacts in the courtroom

3:52: Attorney Bankston asked Infowars representative Karpova whether Jones’ statements about the school “were false” — Karpova turned her eyes at Jones for just a second before answering, “Yes, they were.”

3:48: Sandy Hook father Neil Heslin watched Jones as a clip from Infowars played from the jury. Jones, meanwhile, looked down at the table, then at the screen.

3:44: Jones shakes his head after Bankston said he “was on notice” about his producers’ concerns about the Sandy Hook conspiracy theories.

Judge says Infowars producer is considered corporate representative

3:25: The judge excused the jury for a few moments to discuss with lawyers Karpova’s role.

It is the defense’s position that Karpova is not a corporate representative of Free Speech Systems, and was not an employee at the time of the shooting and the years immediately following.

The judge, however, said she is the corporate representative for the issues she was specifically asked to testify about.

During the discussion, Jones’ attorney said, "I'm uncomfortable with (Bankston's) line of questioning. It makes Free Speech Systems look unprepared for trial."

The judge responded: "Nobody can do that but Free Speech Systems."

When the jurors returned and Karpova took the stand again, she smiled at Jones, who is sitting next to his lawyer.

Sandy Hook parents Scarlett Lewis and Neil Heslin have been watching Karpova closely during her testimony.

Infowars producer questioned about emails to and from Sandy Hook denier

3 p.m.: Attorney Bankston questions Karpova again about the email Sandy Hook denier Wolfgang Halbig sent to mother Scarlett Lewis.

Bankston attempted to get Karpova to admit that the email is harassment. She replied that she cannot comment.

Bankston asked about another email sent from the Diocese of Bridgeport to Halbig threatening legal action if he continued to go onto school grounds.

Halbig believed that the St. Rose of Lima School in Newtown, Bankston said, were the so-called “crisis actors” who had portrayed students at Sandy Hook Elementary.

Karpova blocked all questions, refusing even to say that the email came from the Diocese of Bridgeport, despite seeing letterhead on the screen in the courtroom.

Alex Jones back in court after lunch

2:35 p.m.: Infowars host Alex Jones returned to the courthouse after the lunch break, wearing jeans and a dark blue suit jacket.

The parents’ attorney, Mark Bankston, has resumed questioning Daria Karpova, Infowars producer.

Court takes lunch break

1 p.m.: The judge then called for an hour-and-a-half lunch break.

Infowars producer says jury will ‘believe the truth is on our side’

1 p.m.: The attorney for the plaintiff shared an email from Wolfgang Halbig sent to plaintiff Scarlett Lewis on March 10, 2015, in which he tells her, “The scam is up.”

The email was provided to plaintiffs’ attorneys by Infowars. Karpova, asked if that counts as harassment, did not reply.

12:30: When asked if she believes Heslin and Lewis are “fake parents,” Karpova said no.

“I believe their grief is being used,” she told attorney Bankston. “You’re using their grief to make bank.”

She continued that “I believe this reasonable jury will believe that the truth is on our side in this case.”

Judge rebukes Infowars producer during questioning

12:25: Another rebuke from the judge: “Mr. Reynal will ask questions later. Right now you have to answer Mr. Bankston’s questions,” she told Karpova.

When asked if Jones had displayed maps that showed where Sandy Hook parents were getting their mail, Karpova was evasive, and the judge agreed she was being unresponsive.

12:05 p.m.: As shown in a video in the courtroom, Jones claimed on his show that former Mayor Michael Bloomberg sent an email to gun control groups 24 hours before the shooting that an event was going to be staged.

Bankston repeatedly asks Karpova to comment on videos, and she repeatedly responds that she cannot, despite being asked to prepare testimony on a series of videos.

11:26: “I don’t want your apologies,” the judge told witness Karpova when she refused to answer if she remembered being deposed on a specific document.

Karpova, a producer at Infowars, said she “could not truthfully answer” the question, and apologized, a response the judge said was not acceptable.

Testimony begins on Wednesday in Alex Jones Sandy Hook trial

11:05: Bankston continues to show Karpova a series of videos in which Jones claims there are photos of children alive who officials said had died in the shooting, among other allegations.

Bankston appears to be attempting to demonstrate that Jones continued to raise doubts about the fact of the massacre, using Halbig and others to support those claims, and never fact-checked any of his claims.

“This stinks to high heaven,” Jones said on video.

Karpova responds by placing blame on Halbig, and claiming that Jones believed what he was saying “at the time.”

“I know for a fact that he wasn’t lying in that video,” Karpova said. “If he remembered wrong that’s another matter.”

10:38: When asked why Wolfgang Halbig’s credentials were not checked, Karpova said “I am not the arbiter of ultimate truth,” and claimed it’s not possible to go through every email the company gets.

Halbig, a guest on Alex Jones’ show, was vehement that the Sandy Hook shooting was staged.

10:25 a.m. - Infowars producer Daria Karpova is back on the stand today, with attorney Mark Bankston, representing parents Neil Heslin and Scarlett Lewis, going through videos posted by Infowars in which they claimed there were “crisis actors” and that the Sandy Hook massacre was an “Obama gun grab.”

Karpova blamed “contradictions in the media.”

Video titles, she said, like “Crisis actors used at Sandy Hook,” are “Meant to grab a person’s attention.”

Jurors released for the day on Tuesday

6 p.m.: The parents’ attorney says he plans to call two to three witnesses on Wednesday. The judge, attorneys and others in the courtroom leave for the day.

5:58 p.m.: The jurors are released for the day. Alex Jones’ attorney requests a mistrial, which the judge quickly denies. The judge says the plaintiffs have used more than three hours of time, while the defendants have used over an hour of time.

Infowars producer takes the stand

5 p.m.: Infowars producer Daria Karpova is on the stand, acting as corporate representative.

Asked to analyze analytics for Infowars, Karpova refused to confirm why Infowars collects statistics on its website traffic, or even confirming that it does.

Karpova was asked if she was asked to prepare information on audience reach. She replied that it’s “very hard” to determine reach.

Attorney Mark Bankston appears to be attempting to show that Infowars is an influential media site on a variety of platforms, including radio, television, websites and social media.

This is counter to the claim of Jones’ attorneys that he and Infowars have been “deplatformed.”

Sandy Hook mom thanks witness

4:48: As he left the courtroom, Jewiss, the lead investigator in the shooting, leaned over the bar to embrace Scarlett and shake Heslin’s hand. She whispered “thank you” to him.

Jury questions witnesses

4:30: Questions from the jury to witnesses have been submitted to the court.

The judge is determining which questions are relevant, such as “How many hours or days after the shooting did you first see the scene of the crime?”

One question asked Jewiss “In his experience and observation did Mr. Heslin and Ms. Lewis experience greater trauma” from the harassment than from the loss of their son. That question will not be asked after an objection from attorneys.

Another question was “In the aftermath of school shootings what if anything brings the most solace to a mourning family?”

Alex Jones’ attorney questions Sandy Hook investigator

3:50: When asked who also harassed families, including former Florida police officer Wolfgang Halbig, Jewiss was not sure how to answer.

“It is OK to say ‘I don’t know the answer to that,” Judge Gamble said. “It’s a lawyer thing. I used to do it all the time.”

“As I sit here today I know that Alex Jones talked about Neil Heslin’s interview with Megyn Kelly,” Jewiss replied.

3:35: Reynal asked Jewiss what time he reported to Sandy Hook Elementary on the day of the shooting. Jewiss replied that he did not go to the school on the day of the shooting but reported to the Newtown Police Department.

Reynal’s questions are focused around the difficulty preserving evidence at the scene, specifically whether or not he knew that Heslin had access to his son’s body.

When asked about the relevance of that line of questioning, Reynal said he is trying to show that it is reasonable to assume that some Infowars watchers could conclude that the massacre did not happen according to the media narrative.

This argument goes to the “intentional infliction of emotional distress” charge, against which Reynal is arguing that any emotional distress Jones may have caused was not necessarily intentional.

3:20: When asked why it was important for Jewiss to be present, he responded that, “It’s still our job to support those families in every way possible and it’s absolutely horrific the amount of trauma they've had to bear in the wake of losing a loved one.”

“I’ll continue to support them any way they can,” he said, calling it the “most important thing I’ve ever done in my career.”

Attorney Reynal, representing Jones, is now cross-examining Jewiss.

Sandy Hook parents’ attorney questions investigator

3:18: Jurors focused closely on Jewiss’ testimony closely, with several scribbling notes in white legal pads.

Shortly after taking the stand, Jewiss flashed Lewis and Heslin a friendly smile as their attorney asked whether he was familiar with the family.

3:10: Jewiss, the investigator, is going through documents related to the Sandy Hook massacre and the role that Alex Jones played after the trial.

The file includes lab reports, written reports from police officers, 911 calls and more. That file was available on the internet, Jewiss confirms.

2:50 p.m.: Following a break for lunch, Attorney Mark Bankston, representing the Sandy Hook parents, ask questions of Daniel Jewiss, an instructor and investigator at the Dolan Consulting Group who was the lead investigator in the Sandy Hook shooting.

Alex Jones does not return to court after lunch

Alex Jones spoke to members of the media outside the courthouse during the lunch break. He then went across the street to Phoebe’s Diner.

Alex Jones’ attorney says Jones ‘regrets’ what he said about Sandy Hook

12:55: “Alex Jones has already been punished,” Reynal said. “He regrets what he did and he’s paid a price for it.”

Jones, Reynal said, gets chased down the street and told he is responsible for the death of the children in the massacre, but “because he has been canceled” his side of the story cannot be told.

12:35: Attorney Reynal points to other individuals in what he called the “trurther” community, including James Fetzer and Wolfgang Halbig, who questioned the fact of the Sandy Hook massacre.

“Alex Jones has apologized repeatedly for the coverage he gave” to the truther community, Reynal said. “He trusted people he shouldn't have trusted.”

“He regrets that now, and he has said so,” Reynal said. “He was looking at the world through dirty glasses, and if you look at the world through dirty glasses, everything is dirty.”

Alex Jones’ attorney begins opening arguments

12:21 p.m.: With the attorney for Heslin and Lewis finishing opening statements before a break, the attorney for Jones begins by telling the jury they have been lied to: “The most important rule I heard as a young lawyer. “Do not lie to the jury if you hope to get the verdict that you requested. What we heard was a conspiracy of lies.”

“I am honored to represent” Jones, attorney Andino Reynal said.

Reynal begins by telling the jury that Jones has been deplatformed, and that his influence is far smaller than the attorney for plaintiffs suggested.

Alex Jones speaks to media during the break

Noon: During a break, Jones spoke with the media, which the judge in the case was not happy about.

“We are not going to have that again,” she said. She told both defense and plaintiffs that they are not allowed to speak to the press on the fifth floor, where the jury might hear, and limited those conversations to the first floor lobby or outside the courthouse.

Court takes a 20 minute break

11:48: Attorney Mark Bankston finishes his opening statement, and the judge called for a 20 minute break.

Attorney Bankston describes the harassment Neil Heslin and Scarlett Lewis faced

11:45: As Bankston turned his attention directly at Jones, accusing him of “lying in order to sell supplements,” a few of the jurors made quick glances over at the defense table, where Jones whispered something to his attorney.

11:34: “More likely true than not true.” That’s how attorney Bankston described the standard of proof used in this trial, as in all other civil trials. The standard, he said, is “preponderance of evidence.”

Bankston said that 24 percent of the population, one in four Americans, believed that the Sandy Hook massacre was staged.

“You’re going to hear that Mr. Jones was the exclusive driver” of that belief, Bankston said, which encouraged Jones’ followers to accost and harass Heslin and Lewis.

“He intended to inflict emotional distress,” Bankston said of Jones. “And now he wants to pay a dollar for it.”

11:30: Jones continued looking ahead or down at the table, shaking his head, as Bankston displayed a photo of six-year-old Jesse Lewis on a large TV screen in the courtroom. Jones did not look at the screen.

Lewis' parents, meanwhile, stared intently at their son the first time his image was shown to the courtroom.

11:15: Heslin and Lewis, parents of Jesse Lewis who died during the 2012 massacre were “at their breaking point” in 2017 when Heslin went on Megyn Kelly’s show to plead for the harassment to stop.

“On June 24, 2017, Infowars struck back directly at Mr. Heslin,” attorney Bankston said.

Attorney for Sandy Hook parents shows clips of Jones on Infowars

10:55: “I knew they had actors there though I thought they killed real kids,” Alex Jones said on television, as attorneys showed in court.

The family’s attorney, Bankston, is showing clips of Jones claiming over the course of years that the Sandy Hook massacre was “fake” and a “false flag” operation.

“Mr. Jones is going to keep repeating the same false claims,” Bankston said.

Scarlett Lewis appeared to swallow and clench her jaw as her attorney played an Infowars clip in which Jones said of Sandy Hook, "the whole thing is a total hoax."

Jones, meanwhile, occasionally nodded or shook his head while Bankston described how his operation went from a local radio call-in show to a pioneering internet media outlet that spread conspiracy-laced videos to "billions" of viewers.

Attorney for Sandy Hook parents say Jones broke the ‘rules’ in a ‘way the world has never seen before’

10:44 a.m.: “It’s about guns.” Attorney Bankston says Jones “played on the fear” that then-president Barack Obama staged Sandy Hook in order to generate the fear that the government was planning on taking away his viewers’ guns.

10:26 a.m: The Sandy Hook parents’ attorney, Mark Bankston, began by sharing “some rules” with the jury. “You can’t recklessly tell lies about someone,” he said. Jurors are here, he said, because those rules were broken, and “they were broken in a way the world has never seen before.”

Jones, Bankston said, was one of the first media personalities who understood the internet. “The primary way this business operates is to sell products,” Bankston said.

Those products dictate the kind of news that is shared on Infowars. He is trying to convince viewers that “powerful” entities are trying to hide the truth, and Jones’ role is to reveal the truth.

In 2012, “Mr. Jones made a choice” that day to go on the air and claim the Sandy Hook massacre was a “false flag,” the attorney said.

Alex Jones Sandy Hook trial proceedings being

10:21 a.m.: Proceedings are getting underway in Austin, Texas. Both sides — Alex Jones and Neil Heslin and Scarlett Lewis are in the courtroom today.

Yesterday, Jones’ lawyer said not to expect him in court due to illness. Photos from outside the courthouse show Jones arrived with tape on his mouth that says “Save the 1st” and advertises his Infowars show. Jones has said that he has the First Amendment right to be wrong about his false claims regarding the Sandy Hook massacre.

Alex Jones, parents of Jesse Lewis appear in court for opening arguments

10:15 a.m.: Jones is staring straight ahead or conferring with his attorneys for the trial begins.

9:40 a.m. Tuesday: Alex Jones walked into the fifth floor courtroom at the Heman Marion Sweatt courthouse in downtown Austin around 20 minutes before the trial was set to begin on Tuesday, wearing a brown plaid suit and a short beard. While he wore tape over his mouth as he entered the courthouse, it had been removed by the time he reached the courtroom.

Neil Heslin, the father of Sandy Hook victim Jesse Lewis, watched Jones as he took his seat. Lewis' mother, Scarlett Lewis, stared straight ahead.

Jones did not say anything to the plaintiffs or the courtroom audience as he walked in.

Attorneys began squaring off Tuesday even before the judge gaveled in the first day of Jones' trail to decide damages in the defamation lawsuit brought by Sandy Hook families.

Andino Reynal, Jones' lawyer, brought several large cardboard cutouts into the courtroom before Jones made his entrance.

Mark Bankston, the lawyer for Lewis and Heslin, caught a glimpse of one of the cutouts and said "No, we're going to object to that."

The images on the cutouts were not viewable from the gallery. Shortly afterward, attorneys for both sides entered the judges chambers for a brief conference.

- John Moritz

Day 1 of jury selection wraps up

7 p.m.: Judge Maya Guerra Gamble and the attorneys discuss the plan for Tuesday’s opening arguments. Each side will have an hour for opening statements.

She said the attorney teams will have access to two board rooms and other spaces in the courthouse.

“If I find out you make a mess, you leave food, trash on the table, anything, you’re going to get kicked out of the room and you won’t get back in,” she said.

Jurors sworn in for Alex Jones Sandy Hook trial

6:50 p.m.: Judge Maya Guerra Gamble announced the jurors who were selected for the trial.

The judge read the rules that the jurors must follow, such as discussing anything about the case, including with their spouse, friends or among themselves. She reiterated this point.

“You can say you’re on a jury, that’s it,” the judge said.

She urged the jurors not to watch or read the news due to the anticipated extensive media coverage of the case.

“We want a trial based only on the evidence presented in court,” she said.

She said the trial will begin at 9 a.m. Tuesday and last two weeks.

One juror says she has a bias against ‘people like’ Alex Jones

4:45: One juror tell lawyers that her dad was murdered and that as part of a settlement, “I got a million dollars. She used that money to start a school in Costa Rica, she said.

She expressed a sense of bias against “people like” Alex Jones.

Alex Jones may not be in court “through parts of the trial,” attorney says

4:30: Jones himself may not personally appear in the courtroom much over the course of the trial, as attorney F. Andino Reynal said: “Alex, You may have noticed is not here, like the plaintiffs. He may not be here through parts of the trial.”

Jones, Reynal said, “has medical issues” that prevent him from being present and that he “has no obligation to be here.”

Jones attorney asks if jurors have heard of the Infowars host

4 p.m.: Jones’ attorney F. Andino Reynal asked potential jurors how many had heard of Alex Jones and of those, how many formed a firm negative impression based on what they had read or seen.

Many potential jurors responded that, yes, they had heard of and developed a negative impression of Jones before this trial.

Court resumes after lunch

3:10: Back from a break, an attorney for Alex Jones is asking the jury what the phrase “justice is blind” means to them. “When we’re looking for jurors, you don’t check your common sense at the door.”

Judge calls for lunch break

1:40: Judge Gamble calls for a one-hour lunch break.

Jurors discuss defamation, ‘cancel culture,’ and their opinions related to Jones

1:32: One juror asks if there is a definition of defamation, and is told that the court has already determined that there was defamation. The question before her is, would she be able to calculate the damages required by defamation, to which the juror replied “I don’t know.”

1:30 When asked if anyone believes Alex Jones and his company have been treated unfairly in the media, no juror replied in the affirmative.

1:22: When asked if there were any problems with being on the jury, one potential juror said she has “Strong feelings about the person who is on trial” and “strong feelings about the people who follow that person.”

Attorney Ball then asked another juror about her feelings on “cancel culture,” to which she responded that she believes people can be held accountable for her public views.

Judge, attorney describe the standard the jury must use

12:53 p.m.: The standard being used by the jury to determine the award in this case is “preponderance of the evidence,” as opposed to other standards such as “beyond a reasonable doubt.” After a break, Attorney Wesley Ball asks the jury if that standard might make it difficult for them to determine an award.

When asked if any jurors might have trouble making a determination based on that standard, specifically when it comes to a question of mental anguish, at least five jurors agreed that they would have difficulty.

Judge Maya Guerra Gamble also noted that the questions being asked are penalties for “ committed defamation and intentional infliction of emotional distress.” “Hurt feelings is not a cause of action,” she said.

Jurors, attorney discuss free speech, politics

12:10 p.m.: “I believe in free speech but the media needs to be held accountable,” one juror said. Jurors are discussing with attorney Ball their beliefs about the freedoms of speech and what penalties, if any, a member of the media should bear for knowingly sharing incorrect and misleading information.

One juror argues that there may be a limit to those penalties. “I don’t know what the threshold is, but I don’t think it should be $100 million or something like that.”

11:52 a.m.: Attorney Ball asks the jury if they have been following other, similar trials, including any with large, multimillion dollar penalties, or the contempt of Congress case against Steve Bannon. A few jurors respond in the affirmative.

11:45 a.m.: Words can hurt, one juror said, but to “take it to this level I think it’s a little silly.” Attorney Ball asked the juror if he felt that opinion would make it difficult to be a part of the jury and sit in judgment, to which the juror said yes.

11:30 a.m.: Juror number 75 asked if being a conservative Republican might exclude him from the jury. Ball replied that no, being a conservative Republican politically would not immediately preclude a juror.

Jury selection begins

11:15 a.m.: Jury selection has begun with attorney Wesley Ball, who is representing Sandy Hook parents Neil Heslin and Scarett Lewis laying out the facts of the case and beginning to ask potential jurors some questions.

CORRECTION: An original version of this article incorrectly identified the name of the Sandy Hook parents’ attorney who spoke to jurors on Monday. The attorney’s name is Wesley Ball.

Thu, 28 Jul 2022 06:47:00 -0500 en-US text/html Killexams : Dry Eye Syndrome Treatment Market to around US$ 8.84 Billion by 2031

[314 Pages Report] According to a latest study by Future Market Insights (FMI), the global dry eye syndrome market is expected to witness high growth during the forecast period. The market is expected to grow from US$ 4.52 Bn in 2021 to around US$ 8.84 Bn by 2031. This reflects a cumulative CAGR of around 7.0% over the forecast period (2022-2031).

Dry eye syndrome is a lifestyle diseases caused by long-term exposure to computer screen, resulting in reporting of the higher incidence rates across the developing economies. Also, this factor has pushed various ophthalmology care providers to educate and create awareness about the syndrome.

One such example is the Narayana Nethralaya, a super specialty eye hospital based out of India, a dedicated lab to diagnose and treat dry eyes. This lab aims to provide patients with awareness about eye lid problems such as Meibomian gland dysfunction, which lead to the development of dry eye syndrome.

Also, similar trend is observed in developed market such as U.S. Various government awareness campaigns and not for profit initiatives try to create awareness about the dry eye disease to the population that does not have access to eye care facilities. Eye Care America is an example of a public service organization run by the American Academy of Ophthalmology Foundation that provides free eye care through volunteer ophthalmologists.

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Further, those who are age 65 or older and who have not seen an ophthalmologists in three or more years may be eligible to receive a comprehensive, medical eye exam and up to one year of care at no out-of-pocket cost. This consequently will increase the utilization of dry eye treatment products and drive the growth of the dry eye syndrome treatment market during the forecast period. .

Market Outlook:

Data Points Market Insights
Market Value 2021 USD 4.52 Bn
Market Value 2022 USD 4.80 Bn
Market Value 2031 USD 8.84 Bn
CAGR 2022-2031 7.0%
Market Share of Top 5 Countries 53.4%
Key Players The key players in dry eye syndrome treatment market are Allergen plc. (Abbvie), Novartis AG, Otsuka Pharmaceuticals Co., Ltd., Bausch Health Companies, Inc. Akron, Inc., Johnson & Johnson, Inc., Thea Pharmaceuticals Limited, OASIS Medical, Altaire Pharmaceuticals Inc., Boiron USA, Similasan Corporation, Scope Ophthalmics Ltd., Reckitt Benckiser Group PLC, Medicom Healthcare Ltd, FDC Limited., Lupin Limited, Jamjoom Pharmaceuticals Co., and Sentiss Pharma Private limited.

Key Takeaways from Dry Eye Syndrome Treatment Study

  • Greater acceptance of artificial tears owing to improved patient comfort leads the artificial tears segment to account for the maximum share of 60.8% in 2021, expanding at 7.1% CAGR during the forecast period.
  • By prescription, Rx prescriptions are projected to account for 71.3% of the market share in 2022 indicating highest demand, since majority of population visit hospitals to get the checkup done, in turn increasing the numbers of Rx prescriptions.
  • Retail pharmacies, as distribution channel held the largest share of 60.8% in 2021 and is expected to grow with the same trend throughout the forecast period.
  • By region, North America held the largest share of 37.6% of the dry eye syndrome treatment market in 2021 indicating the growth due to high prevalence and high treatment adoption rate in North America.

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“Growing incidence of dry eye syndrome due to growing aging population, and long working hours (increase in screen time) to drive the demand of Dry Eye Syndrome treatment products over the Decade,” says the FMI Analyst

Who is winning?

Key Players :

  • Allergen plc. (Abbvie)
  • Novartis AG
  • Otsuka Pharmaceuticals Co.Ltd.
  • Bausch Health Companies Inc.
  • Akron Inc.
  • Johnson & Johnson Inc.
  • Thea Pharmaceuticals Limited
  • OASIS Medical
  • Altaire Pharmaceuticals Inc.
  • Boiron USA
  • Similasan Corporation
  • Scope Ophthalmics Ltd.
  • Reckitt Benckiser Group PLC
  • Medicom Healthcare Ltd
  • FDC Limited.
  • Lupin Limited
  • Jamjoom Pharmaceuticals Co.
  • Sentiss Pharma Private limited.

Some of the leading manufacturers of dry-eye-syndrome treatment market focuses on the product launch and approvals with global expansion objectives, thereby, enhancing their market presence.

  • In January 2021, SIFI an Italy based international ophthalmic company launched SYNFO for moisturizing and lubrication in dry eye treatment.
  • In December 2020, Alcon Canada announced the launch of its new product Systane an ultra-hydration lubricant eye drops preservative free containing Hyaluronic acid and HP-guar
  • In November 2020, Santen Pharmaceutical launched Cationorm categorized as artificial tear for moisturisation and long lasting relief to dry eye.

Want more insights?

Future Market Insights brings the comprehensive research report on forecasted revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2016 to 2031. The global dry eye syndrome treatment market is segmented in detail to cover every aspect of the market and present a complete market intelligence approach to the reader.

The study provides compelling insights on dry eye syndrome treatment segment based on Product (Cyclosporine, Topical Corticosteroids, and Artificial Tears Punctal Plugs (removable, dissolvable), oral omega supplements, and others), prescription (Rx, OTC, Medical Device), distribution channel (Hospital Pharmacies, Eye Health Clinics, Retail Pharmacies, and Online Pharmacies) across seven major regions.

About FMI:

Future Market Insights (ESOMAR certified market research organization and a member of Greater New York Chamber of Commerce) provides in-depth insights into governing factors elevating the demand in the market. It discloses opportunities that will favor the market growth in various segments on the basis of Source, Application, Sales Channel and End Use over the next 10-years.

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Tue, 02 Aug 2022 01:31:00 -0500 en text/html
Killexams : Suzuki Gixxer SF 250: Initial impressions after a month & 2500 kms

In slow moving traffic, other enthusiasts steal long glances at the motorcycle. Occasionally, I find someone transfixed by the sporty race livery. Kids wave at me from their school buses.

BHPian neil.jericho recently shared this with other enthusiasts.

Welcome to the ownership review of my Suzuki Gixxer SF 250 or as I like to call it, the Suzuki GSX R250. From being absolutely nowhere on my radar, Suzuki’s faired 250 cc offering caught my fancy, with just one uneventful test ride. Thankfully, its extremely capable, if unexciting sibling, the VSTROM SX did a lot of the heavy lifting, beforehand. After a few frustrating weeks of dealing with Suzuki’s incompetent dealers, I gave up on them and almost booked a TVS Apache RR 310 BTO, instead. Luckily, I stumbled upon an excellent dealer (Aluva Suzuki) that got me the Gixxer SF 250 in this gorgeous 100th Year Anniversary Edition paint scheme, while also offering me a substantial price discount. That's right, in 2022, a year in which the automotive industry has gone off its rockers on the subject of vehicle pricing, Suzuki dealers are / were offering discounts on this motorcycle.

1 month and 2,500 kilometers later, I am extremely happy with this highly underrated, quarter litre sports tourer from Suzuki.

Thumbs Up:

  • Your better half will not approve of the lingering glances that come your way.
  • While your neighbours assume that you are street racing with squids on KTM motorcycles, the comically comfortable ergonomics allow you to easily commute and tour.
  • The high revving engine has a linear power delivery that is as exciting as stamp collecting.
  • The headlight is so bright that it has the potential to be an IAS topper.
  • The mileage leaves you with money to buy IOCL and BP shares, rather than emptying your wallet at their petrol pumps.
  • Affordable service costs make you wonder if Suzuki is secretly running a charity service.
  • Suzuki’s gross negligence in the marketing department, guarantees you exclusivity.

Thumbs In The Middle:

  • The 9/10 size of the motorcycle makes it look as though you have grown taller and gained weight.
  • That front brake is spongier than a chocolate cake from your favourite artisan bakery.
  • The rear tire takes the touring in the term ‘sports-touring’ a little too seriously.

Thumbs Down:

Suzuki’s engineering team misplaced the genuine large windscreen, minutes before signing off on the final product.

Strong crosswinds will make you cancel your plans of intermittent fasting.

Short service intervals of 6 months and / or 5,000 kms will keep you on a first name basis with everyone at the SVC.

Other owners complain about spare parts availability. No laughing matter, this.

Long time readers will know that I own a Royal Enfield Continental GT 535 and a Triumph Street Triple 675. I bought the yellow Royal Enfield Continental GT 535 in August 2014. Over the past 7 ½ years, I’ve ridden what was once the company’s flagship motorcycle, for close to 30,000 kilometers. It is a bike that connects with me in a very special way. The Continental GT 535 got me back into the motorcycling community. It also introduced me to so many wonderful enthusiasts on this forum, many of whom have gone on to become great friends. It’s fair to say that I’ve had my share of ups and downs with the Continental GT 535. You can read more about it in my ownership thread. Overall, there is a strong love – hate relationship with this highly misunderstood motorcycle. I love it. My friends and mechanics hate it.

In 2018, I bought the Triumph Street Triple 675. To me, it is one of the finest motorcycles that Triumph has ever engineered. This black Street Triple 675 helped me to dip my toes into the big bike world, both as a motorcycle rider and as an enthusiast, who has to live with it. While the middleweight motorcycle is brilliant, in almost every conceivable way, my ownership experience was marred by the terrible Triumph service center in Cochin. Over the last 4 years, I haven’t even crossed 20,000 kilometers on the Triumph Street Triple 675. This has more to do with the global pandemic, than the motorcycle or its capabilities.

Errr …. Why Another Motorcycle?

The onset of Covid in the year 2020, taught me one thing – there is no point in always saving up for a rainy day, if you are not going to have some fun, while you are young and your body is willing. Well, I'm not sure if I can still be categorized as a young 'un but that is immaterial to this ownership review….

Needless to say, the Royal Enfield Continental GT 535 and Triumph Street Triple 675 have very contrasting personalities and hence, are used to fulfill completely opposing requirements. Thanks to my new found wisdom, the itch to add a 3rd motorcycle to the garage, became very strong. I did not need a rocket scientist to tell me that I was not doing any justice to both my current bikes. The truth is that some (a high?) degree of irrationality is part and parcel of being a motorcycle enthusiast! Since I had a single and a triple cylindered motorcycle, I narrowed my search criteria down to twins and inline fours. With the lockdowns keeping the world indoors, I began my research. I checked out a couple of interesting options that I never would have considered in the past. Meanwhile, life happened. The days became weeks. The weeks became months. And the months became years. I was not any closer to a final decision.

Fast forward to the summer of 2022. I decided to sell my immaculate and fully accessorized Triumph Street Triple 675. Barring the plethora of issues with the company SVC, I had thoroughly enjoyed my ownership experience with the naked middleweight motorcycle. Why sell it, then? Even with its 100 HP map, the power delivery didn’t scare me anymore. Now, I am in no ways suggesting that my skills had outgrown the capabilities of the Street Triple 675. That would be a preposterous claim and I would need several lifetimes of avid motorcycling, to do so. However, I had improved my motorcycling skills and the dream of owning a proper litre class motorcycle was rapidly fading away. I was not getting any younger. It was time to go big or stay at home.

How many of us had this....

...and this as the wallpaper on our desktop and phones?

A well-maintained Yamaha R1, that a friend vouched for, seemed to be the perfect answer to my long standing dilemma. If I sold the Street Triple 675, the asking price of this 1000cc motorcycle, was comfortably within my reach. This was a now or never situation. I had plans for an upcoming ride to Mangalore with fellow TBHPians. After I returned, I would reach out to a handful of known enthusiasts, to find a buyer for my motorcycle from within the close knit community. This 2,000 km round trip promised to be the perfect send off for the black motorcycle that I dearly loved.

The funny thing is that somewhere during the ride, I realized that I would be a complete fool to sell this gem of a motorcycle. What was I going to do with a litre class motorcycle that delivered 170+ BHP, without a full suite of electronics to keep me safe? Where were the roads in Kerala to thoroughly enjoy such a motorcycle? Honestly, I simply love the all round usability and fleet footedness of my Triumph motorcycle. It flies under the radar, both literally and figuratively. I had made peace with its highway mileage being in the low 20s. The brakes are good. It’s a friendly bike that can be a hilarious riot, if you do provide it the beans. Simply put, I would sell a perfectly capable motorcycle that I was very happy with and then invest an additional Rs 3+ lakhs, to fulfill a childhood dream that was a lot heavier, hotter, thirstier, far less usable and most importantly, way more uncomfortable!

Trying to balance a modicum of practicality with a motorcycling enthusiast’s inherent irrationality, is no easy task.

The other factor that weighed heavily on my (in)decision making, was that I finally had some time for good old fashioned motorcycle touring. Like many others here, I’ve been planning to do an unencumbered solo ride across different states. All this is easier said than done. When I finally began planning in earnest, the Covid pandemic struck. The right dates were one perennial worry. The right motorcycle, turned out to be a bigger headache than I ever anticipated it to be.

Given the patchy track record of the Royal Enfield Continental GT 535 and the fact that is a discontinued model that barely sold in decent numbers, there was no question of rolling the dice with it. Had it been a Himalayan 411 or an Interceptor 650, an unexpected visit to a company service center in another state would not be a bother as their spares are easily available across the country. That is not the case with the Continental GT 535. Barring the basics, almost everything else needs to be back ordered by a service center or parts distributor. In smaller towns, even these basic spares are not likely to be available off the shelf.

While the Street Triple 675 is a fabulous mile muncher, when the going gets tough, you will wish that you are on a motorcycle that is more comfortable and easier to deal with, especially in crowded conditions. Also, the Street Triple 675 is not completely inconspicuous. You cannot simply park it anywhere (even if it is overnight) and pray that it does not draw any attention. In terms of raw numbers, a hypothetical pan India ride would involve a couple of services, a chain replacement, new tires and a lot more. As the costs add up, you realize that you are staring at a mammoth total. This is even before you add your accommodation and food expenses.

Once again, I was at an impasse.

A close friend and a fellow TBHPian suggested that (for once?) I think out of the box. He asked me consider something reliable, lightweight, fuel efficient and which came with alloys. That was all that I really needed to tour with peace of mind. Since I had mentally prepared myself to spend Rs 3 L on the upgrade to a litre class bike, I could instead, go the other way. My friend suggested that I buy a third bike and use it for as long as I would do solo tours. When its’ time was up, its’ time was up. That would be it. No strings attached. The bike would be sold quickly, with no second thoughts. This was going to be a short-term solution to my long standing wish of touring alone. Though I am someone who holds on to my cars and bikes for several years, I really liked this practical line of thinking. All things considered, I would not have to consolidate my garage by parting with the Continental GT 535 (perish the insane thought ….) or the Street Triple 675.

There would be peace in the kingdom.

Royal Enfield Interceptor 650:

My long term love affair with the Interceptor 650 could not be taken to the next step, only because Royal Enfield has still not offered OEM alloys for their twin twins. Im beginning to suspect that they never will. With a very heavy heart, I stopped checking Olx for pre-owned silver or black Interceptor 650s.

KTM Adv 250:

The better of the 2 KTM showrooms in Cochin only had stock of the new-ish RC200. Every other motorcycle from the KTM catalogue had to be ordered. The standard response for the waiting period of any KTM motorcycle was 45 days. I was certain that in reality, it would be a lot longer than that. Despite the insistence of the sales executive, I did not test ride the Adv 250. I was not prepared to wait for 2 months to get a motorcycle.

Given that the RC 200 was readily available, I did not want to rule it out, without first trying it. I had mixed thoughts on the RC 200. On one hand, KTM has really raised the fit and finish levels of the RC series. It finally looks and feels premium. That does come with a very hefty price tag of Rs 2.77 L. While the motorcycle sounds sporty, the fact is that the engine is a dud. During most of the test ride, I wondered if I was riding the RC 125, instead of the RC 200! This matches my earlier experience of riding the BS6 Adv 390, which felt like it was a well disguised Adv 250.

I simply cannot figure out why KTM has not worked its magic with the Euro 5 / BS6 engines. Even the friendly sales guy told me that they are not converting many leads because everyone who test rides the BS6 KTMs, finds the motorcycles to be too bland and un-KTM like.

Royal Enfield Scram 411:

I was quite impressed by this variant of the Himalayan 411 platform. For better or for worse, it felt similar to my Continental GT 535. If I'm going to treat myself to 2 scoops of ice cream, Im not going to pick one scoop of chocolate and one scoop of chocochip.

Hero 200T:

While this was a left field option, it was a sensible one, nonetheless. The price was extremely attractive. The motorcycle has an unremarkable engine. Some might call it a lackluster powerplant. The bike comes with 17 inch alloys. The icing on the cake is the really cheap service costs. However, I was wary of Hero’s quality levels, or rather, the absence of them.

The showroom that I went to did not have any 200T motorcycles on display. Neither did they have an idea on when new stocks were expected to arrive. I checked out the Xpulse 200 4V. The quality levels are significantly better than the first gen one. That said, it still looks crude when compared to the other motorcycles in a similar price range. Since the Xpulse 200 4V does not have alloys, I did not plan to test ride it. The dealership which is located in the heart of the city, did not have a test ride bike of the Xpulse 200 4V.

TVS Apache RR310 BTO:

The local TVS showroom did not have a test ride bike. They informed me that the price was around Rs 3.38 L. The BTO version would cost more. Now, Ive spent some time with the Apache RR310 BTO in the hills and I was very impressed by TVS’s flagship motorcycle. However, without a test ride in Cochin, there was no way that I was going to put my money down on one. If no other motorcycle was shortlisted, then I would circle back to this option. A Titanium Black BTO in a carbon fibre wrap, to mimic the original Akula concept, would be sweet.


All roads led to the then newly launched Suzuki VSTROM SX or as well all call it, the Suzuki VStrom 250. It was the right motorcycle at the right time. The VStrom 250 was everything that I was looking for, at a price that I could afford. This should have been it.

When it was launched, I stalked the VStrom 250 thread and pored through the feedback from fellow TBHPians. I liked most of the VStrom 250 experience. However, the ergonomic issues that I faced on my extended test rides, meant that it was disqualified without any second thoughts.

As one door closed, another two opened.

Disappointed, I started thinking about alternatives from other manufacturers. However, my friends suggested that I try out the Gixxer SF 250 (faired version) and the Gixxer 250 (naked version). After all, the underlying mechanical components were shared between the three motorcycles. Since I liked everything about the VStrom 250, except the ergonomics, I decided to heed this sensible advice. This was the first time that I had put some serious thought into these two Suzuki motorcycles.

On the showroom floor, the seating position of the Gixxer 250 felt very upright and commuter-ish. The Gixxer SF 250, in comparison, looked and felt sporty, without being aggressive. With both bikes, I could comfortably place my feet on the ground. My calves were not anywhere close to brushing against the footpegs, like they did on the VStrom 250. Overall, Suzuki’s fit and finish levels were really good. On paper, there was nothing that was a negative. Now, all that I needed was a proper test ride to confirm that the ergonomics were not a deal breaker for me.

The buying experience should have been simple and straightforward. Little did I know what lay in store for me.

There are 2 Suzuki dealerships in Cochin. For the purposes of this thread, let’s call them Dealer A and Dealer B. I normally name errant dealers on the forum, so that other enthusiasts can stay away from them. In this case, it does not matter which is which, because both of them are equally bad, in their own special way.

When I was seriously considering the VStrom 250, Dealer A was very good to deal with. They kept calling me every day. I was given the keys to the brand new test ride bike, with no questions asked. They encouraged me to take any route that I wanted, for as long as I wanted. As soon as they realized that I was not going to buy the VStrom 250, they turned colder than Antarctica in the frigid winter. The sales guy stopped responding to me ownership related queries. I had to follow up repeatedly with the showroom sales manager to get information on the service costs and other details that I requested. Even then, information trickled in like they were doing me a favour.

My requests for a test ride of the Gixxer SF 250 were always met with some long winded story or the other. Since I kept following up, they began to offer me unregistered Gixxer SF 250 motorcycles for extended test rides. I was appalled by their mindset and refused this. The sales team mentioned that there was a company discount of Rs 8,000 for the Gixxer 250 and the Gixxer SF 250. The lack of a test ride bike, coupled with these shady sales practices, meant that I did not want to do business with them.

Dealer B was a breath of fresh air! They had a test ride bike of the Gixxer SF 250. Again, I was given a test ride with no questions asked and no mandated test route. Other companies can learn a thing from Suzuki dealers (only in this regard!). What was the genuine test ride like? Unexciting, to be honest. The motorcycle did everything well. The big question of ergonomics was answered within the first couple of minutes.

Finally, a test ride bike!

When we test ride motorcycles, we look for the ones that have “IT”. That magic sauce that jumps out at you, from behind the spec sheet numbers and fancy paint schemes. The Gixxer SF 250 certainly did not have that “IT factor” which I found when I test rode the Continental GT 535, way back in 2014. However, I was not looking for something special. I needed a motorcycle that was reliable, lightweight, fuel efficient and which came with alloys. The Gixxer SF 250 ticked all those boxes. If there was one negative about the test ride, it was that the particular motorcycle had a slightly bent handlebar, which was a bit disconcerting. Im not sure why the dealership had not fixed it.

Neither Dealer A nor Dealer B had a test ride bike for the (naked) Gixxer 250. That motorcycle would have offered a much more comfortable and upright seating posture, while making my large-ish frame feel like a parachute at highway speeds. The faired Gixxer SF 250 with a large aftermarket windscreen would be easier to tour with, than the naked sibling. Since I was comfortable on the sporty looking Gixxer SF 250, I dropped the Gixxer 250 from my shopping list.

Now, it was only a question of what colour to pick. As per the Suzuki website, there were 2 colours that were available:

Metallic Matte Black no. 2

Metallic Triton Blue

From day 1, the senior sales person at Dealer B was eager to make a sale. They only had 1 matte black Gixxer SF 250 in stock. It was manufactured in January 2022. There was a company offer that month for Rs 6,000 or so. It was slightly different from what dealer A told me. The sales person mentioned that Suzuki was not currently manufacturing the Gixxer SF 250. So, they could not tell me when I would get my motorcycle, if I wanted a brand new unit. Despite the latest launch of the VStrom 250, I found this piece of information to be rather unusual. A partial amber flag was raised.

The sales person explained to me that their dealership could arrange for unsold inventory in other colours, from friendly Suzuki dealerships in other towns / districts. If I was open to 2021 motorcycles, then there were great discounts on offer, as well. My ears perked up!

Here is the price list that was shown to me. The black version cost Rs 2.3 L on road and the others cost Rs 2.35 L:

To ensure that there would be no confusion at a later date, I asked for all the details pertaining to a potential booking for a 2021 motorcycle, that was currently sitting in another dealership. Dealer B confirmed that after I paid the booking amount of Rs 5,000, they would bring the particular motorcycle to their dealership. I made it clear that I would make the full payment, only after I did a full fledged PDI in their dealership. These were the terms that we agreed on.

The discounts being offered were:

  • 2022 Metallic Matte Black No. 2 : Rs 18,000 (i.e. the motorcycle in their showroom)
  • 2021 Metallic Triton Blue: Rs 25,000
  • 2021 100th Year Anniversary Edition : Rs 30,000

They could not explain why the Triton Blue and the 100th Year Anniversary Edition had different discounts, despite costing the same in 2021. Anyways, the final on road prices for these would be approximately:

  • 2022 Metallic Matte Black No. 2: Rs 2.12 L
  • 2021 Metallic Triton Blue : Rs 2.10 L
  • 2021 100th Year Anniversary Edition : Rs 2.06 L

At first, I was leaning towards the matte black motorcycle. It was a very understated colour that would help me maintain a low profile. Besides, it was a 2022 manufactured motorcycle. However, a conversation with a fellow TBHPian who owns a matte black Aprilia RSV4, made me realize that living and touring with a motorcycle that had a matte finish, would be a terrible idea. Within a year, the motorcycle would be half matte and half glossy. With that, I dropped the idea of buying the matte black Gixxer SF 250 and getting the alloys repainted, to match that of the 2017 GSX R1000. Sigh!

Simply delicious

Meanwhile, I exchanged a few messages with Bangalore based TBHPian AnAntInspired to find out what offers the dealerships were giving on the Gixxer SF 250. Incidentally, he too had the VStrom 250 as a prime contender and ended up falling for the faired Suzuki motorcycle. I was shocked to learn that dealers in Bangalore were taking fresh bookings, while committing to a waiting period of only 2 weeks. This was the first major red flag in my interactions with Dealer B.

While the discounts in Bangalore were a lot juicier than what were being offered in Cochin, I was happy with the final on-road price of the 2021 Triton blue and 100th Year Anniversary Edition variants. Of the two options, my pick was the Metallic Triton Blue. I called the senior sales person in Dealer B to confirm that I wanted to book the 2021 Metallic Triton Blue at Rs 2.10 L. Before I made the payment, I double confirmed my understanding of the timelines to bring the bike to their showroom, how many days it would take for registration and delivery etc.

This is when the plot unraveled.

Suddenly, the senior sales person was unsure about the logistics of arranging for a motorcycle to be brought from another Suzuki dealership. As soon as he said this, I knew that another massive red flag was coming my way. He wanted me to make the full payment of Rs 2.10 L without even seeing the bike! As per him, only after Dealer B transferred the money to the other dealer, would the latter release the said motorcycle from their side. This went against everything that was explained to me earlier.

The other option was for me to travel 70 kms (up and down) in order to do the PDI in that corresponding showroom. Having worked in sales for a long time, I knew that Dealer B was trying to palm off their matte black Gixxer SF 250. Sure enough, they flipped the script to convince me to buy the solitary black Gixxer SF 250 that was in their showroom. I made it clear that I did not want a matte black motorcycle. The sales person in Dealer B never had any intention of sourcing the other motorcycles for me.

Frustrated with the malpractices at both the Suzuki dealerships, I decided to happily cough up the additional Rs 1.5 L and buy the Apache RR 310 BTO. It came with TVS’s racing pedigree and boasted of better components including a more powerful engine, adjustable suspension, excellent tires, good brakes and much more. The unintended benefit was that I could also take it to the track, where it promised to be a lot of fun. The feedback from the community was that the service experience in Cochin was good.

As it turned out, there was no test ride motorcycle in Cochin. Had TVS and / or its dealer invested in one, this would have been an Apache RR 310 BTO ownership thread. I hope someone from their leadership team is studying this. As great as the Apache RR 310 BTO is, if you cannot provide potential customers with a test ride bike, then you should not wonder why it does not sell in greater numbers!

Annoyed at TVS’s lethargy, I expanded my search for Suzuki dealerships. There was a dealer, Aluva Suzuki, that was around 22 kilometers away from my home. In metros, such a distance is not really a big deal but in a small city like Cochin, that is quite far away! I was clutching at straws by now. This was my last hope.

If they were as crooked as the other Suzuki dealers, then I would be back to square one.

After test riding the KTM RC 200, I dropped into the sister showroom of the Aluva Suzuki dealership, which was just down the road. I put my cards on the table. The enthusiastic young sales advisor immediately connected me to the manager at the main showroom. Mr Sinoj confirmed that there was a 2021 100th Year Anniversary Edition motorcycle in a sister dealership. Bear in mind that up until then, I had not even seen the motorcycle in this paint scheme. I had only checked out the matte black version.

Aluva Suzuki was willing to bring the motorcycle to their main dealership, if I planned to make a booking with them. Since I was not all that keen on this colour scheme, I asked them to first check the availability of a 2021 Metallic Triton Blue in other friendly dealerships. Unfortunately, they could not arrange for one. Also, Aluva Suzuki was only able to offer a Rs 25,000 discount on this 100th Year Anniversary Edition motorcycle, as against the Rs 30,000 discount that was “offered” by Dealer B. On the plus side, Mr Sinoj from Aluva Suzuki immediately sent me pictures of the bike and told me which dealership it was in.

The 2 photographs that were sent to me.

Since Dealer A and B were not viable options, I asked Aluva Suzuki to bring the motorcycle to their dealership. All these transactions were over the phone. Meanwhile, I dived into the internet to find as many videos of the 100th Year Anniversary Edition, as I could find. I lost track of how many Youtube videos of the Gixxer SF 250 were watched on mute because I could not understand the language that was being spoken!

I told myself that if the paint scheme was good enough to be the MotoGP livery for Suzuki, then it was certainly was good enough for me.

The manager at Aluva Suzuki, Mr Sinoj, was such a pleasure to deal with. We only met when I went to do the PDI of the bike in their showroom. The front brake was spongy. This was consistent with the test ride experience in Dealer B, my earlier test ride of the VStrom 250, as well as all the 250 cc bikes on display in all three dealerships. More on this later. Other than that, everything was perfect. I paid the advance on the spot and took the dealership’s bank account details, to transfer the rest of the money online.

After I made the booking, Mr Sinoj called me every day to update me on the status of the registration, timelines etc. On the day of the delivery, I took the metro to the last stop, which is Aluva. The dealership sent a salesperson on the test ride VStrom 250, to come pick me up. This was a first for me! The delivery was a very smooth affair. I gave Mr Sinoj a small gift, before riding out of the dealership, with a huge grin on my face!

Thanks to a well connected motorcyclist friend, Suzuki’s area sales manager got in touch with me, to understand the problems that I faced during the sales process. He promised to look into these issues with Dealer A and Dealer B, to ensure that no other potential customer will go through the same difficult sales experience. After all, these practices are what turn potential customers away from the brand. I am happy that the officials at Suzuki are trying to rectify the pre-sales situation on the ground.

While I was creating this review, the below paragraph is what I originally wrote:

What I have heard from other owners is that the company and / or its dealers, are not really interested in building the Suzuki community. Despite that, I do find that Suzuki owners are a passionate bunch and most of them love their motorcycles. Nobody is expecting Suzuki to magically create a Royal Enfield level of connected owners and past owners. You need years, if not decades of investment and focus, for such a company supported community to be organically built. However, Suzuki has to start somewhere and there is no time like the present. If the company and its dealers proactively invest in measures to engage with the active community of Suzuki owners, it’s a win-win for everyone.

The day I began to upload the review onto the forum, Mr Sinoj reached out to invite me for an event hosted by the company and its dealers for Suzuki owners. I am happy that the company is taking baby steps towards building the community. Obviously, a lot more needs to be done.

Now that we are done with the lengthy backstory, lets break down the motorcycle to better understand it.

Continue studying BHPian neil.jericho's ownership review of his Suzuki Gixxer SF 250 for BHPian comments, insights and more information.

Mon, 25 Jul 2022 17:32:00 -0500 en text/html
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