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Exam Code: BCP-220 Practice exam 2023 by team
Supporting BlackBerry Devices BlackBerry Interent Service
BlackBerry Supporting exam contents
Killexams : BlackBerry Supporting exam contents - BingNews Search results Killexams : BlackBerry Supporting exam contents - BingNews Killexams : How BlackBerry married organizational vision with content design

Over the last few years, BlackBerry has been forging into a new business space defined by cutting-edge security products powered by the latest in AI & ML. Last year, a new vision for these products redefined the direction of BlackBerry’s content team. As each of these security offerings was being positioned as part of a larger security solution, they had to rebuild the various docs sets from the ground up to create a new, unified doc set. This new doc set would represent a centralized resource for information and help for all our Unified Endpoint Security (UES) customers.

Discover how the enterprise documentation team at BlackBerry leveraged Adobe Experience Manager Guides, a cloud-native CCMS from Adobe, to

  • unify terminology, branding, and style across divergent content
  • manage frequent release and localization cycles without disrupting ongoing work across products
  • enhance and support DITA-generated documents
  • use context help to develop a closer relationship between content and the product itself
Tue, 02 Aug 2022 07:08:00 -0500 en text/html
Killexams : Best Help-Desk Certifications 2023
  • For many IT professional aspirants, technical support or help-desk positions remain a traditional entry point into the field. 
  • Help-desk certifications tend to focus on technical support skills and specific vendors or overarching help-desk functions and job roles. 
  • Valuable certifications include proprietary certs from companies like Apple and Microsoft and broader learning-path certifications from companies like CompTIA and ITIL. 
  • This article is for IT professionals interested in pursuing help-desk certifications to further their careers.

Technical support and help-desk positions are traditional entry points for IT professionals navigating their career paths. Earning a respected help-desk certification can help IT professionals stand out, validate valuable knowledge and skills, and demonstrate their willingness to learn to employers and hiring managers. 

Help-desk certifications tend to focus on two areas: overarching help-desk functions and job roles or technical support skills with an emphasis on specific vendor platforms or products.

We’ll highlight help-desk certifications that fit both categories while also considering employer preferences and specific in-demand career skills these certifications help verify. 

Did you know?Did you know?: Some organizations incorporate the best live chat apps into their help-desk offerings to quickly track and resolve issues.

Top help-desk certifications for IT professionals

Some organizations staff help-desk positions to meet support requirements for specific vendor products, platforms, and tools. Others want team members with an excellent general technical background and an understanding of IT operations, practices and procedures. 

Consider the following well-regarded help-desk certifications and determine which ones best suit your needs and career path. 

1. CompTIA A+2023

CompTIA A+ is an excellent entry-level certification for those entering the IT help-desk and hardware support professions. More than 1 million people have earned this credential, and its popularity with IT professionals and employers remains high. 

CompTIA A+ is one of CompTIA’s core credentials; it’s an ideal foundational certification for candidates pursuing a wide range of other IT certifications. (Visit CompTIA’s career path planning tool to see its versatility.) The A+ is well-known and respected in various IT circles; the Department of Defense recognizes it, and it’s a service technician requirement for many enterprise-level companies, including Dell, HP and Intel.

A+ credential holders are support technicians — either in-house or field techs — who can take on the following responsibilities:

  • Install, configure, and maintain PCs, laptops, printers and mobile devices.
  • Dig into PC and mobile operating systems to configure and troubleshoot those systems.
  • Perform basic networking tasks.

In April 2022, CompTIA launched a new CompTIA A+ credential (CompTIA A+ 2023). In this iteration, candidates can expect to find the following updates:

  • Greater emphasis on security
  • Increased reliance on software-as-a-service (SaaS) applications for remote work, data management, and scripting 
  • Focus on a range of operating systems beyond Microsoft systems 

The new exam addresses nine core competencies:

  1. Harware. CompTIA A+ 2023 addresses identifying, using and connecting hardware devices and components.
  2. Operating systems. CompTIA A+ 2023 focuses on installing and supporting Windows OS and system configuration and troubleshooting for macOS, Chrome OS, Linux and Android.
  3. Networking. CompTIA A+ 2023 explores networks and connection types like TCP/IP, Wi-Fi, and SOHO.
  4. Software troubleshooting. CompTIA A+ 2023 addresses troubleshooting software for PCs, mobile devices and application security support.
  5. Troubleshooting. CompTIA A+ 2023 addresses troubleshooting network and real-world device issues.
  6. Security. CompTIA A+ 2023 addresses identifying and protecting against device and network security vulnerabilities.
  7. Mobile devices. CompTIA A+ 2023 addresses installing and configuring mobile devices.
  8. Virtualization and cloud computing. CompTIA A+ 2023 addresses virtualization and cloud computing elements, including setting up client-side virtualization and understanding different cloud computing concepts.
  9. Operation procedures. CompTIA A+ 2023 addresses demonstrating and following best practices for communication, safety, and environmental factors.

Two exams are still required to earn the credential:

  • Core 1 exam. The Core 1 (220-1101) exam focuses on cloud computing and virtualization, hardware, network technology and mobile devices. 
  • Core 2 exam. The Core 2 (220-1102) exam covers operating system installation and configuration, security, operational procedures and troubleshooting software.

The previous version of the A+ exam was launched in January 2019 and retired in October 2023. If you’re starting preparations for the CompTIA A+ exam, ensure you’re studying for the latest exam version.

Did you know?Did you know?: CompTIA certifications are part of a broader iterative roadmap. For example, A+ leads to CompTIA’s Network+ certification, which opens into a wider range of certifications for cybersecurity, administration and more.

CompTIA A+ facts and figures

Certification name

CompTIA A+ 2023

Prerequisites and required courses

CompTIA recommends 9 to 12 months of experience.

Number of exams

Two exams: CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102)

90 questions maximum per exam; includes multiple-choice, drag-and-drop and performance-based questions

Cost per exam

$246 per exam ($492 total)


Self-study materials

Self-study materials are available on the CompTIA Marketplace. Materials include exam objectives, trial questions, study guides, and classroom and e-learning opportunities. Credential seekers may also want to check out the CertMaster online learning tool.

Also, the CompTIA A+ Certification All-in-One exam Guide is available on Amazon.

TipTip: When you’re ready to move beyond fundamental networking tasks, consider additional certifications to advance your networking career and achieve titles like network specialist, network administrator or network technician.

2. Apple Certified Support Professional

If you’re a fan of MacBooks and all things Apple, the Apple Certified Support Professional certification is a must. Targeting IT professionals who support Macs, iPhones and iPads in business, this certification validates a candidate’s knowledge and the technical skills necessary to support these platforms and Mac products. 

To earn the certification, candidates must pass the Apple Device Support exam. While the exam has no prerequisites, Apple encourages all aspirants to view the free Apple Device Support tutorials. Additionally, Apple encourages people to have hands-on experience supporting Apple devices with at least 30 to 60 hours of preparation experience. 

The Apple Certified Support Professional is also an excellent starting certification for moving deeper into the Apple space, as it’s a prerequisite to earning the Apple Certified IT Professional certification. As Apple devices become more common in enterprise environments, demand for Apple knowledge may also increase. 

Apple certifications are increasingly popular, especially as Macs become more common in enterprise environments and companies switch from PC to Mac. Apple continues to demonstrate high-quality customer support by preparing in-house support professionals to help their organizations support Apple computers. 

Check out Apple’s Training and Certification page and select the certification of your choice for more info. 

Apple Certified Support Professional facts and figures

Certification name

Apple Certified Support Professional

Prerequisites and required courses

Apple recommends taking courses through its online training services and having hands-on experience with various Apple devices.

Number of exams

One exam: Apple Device Support exam (9L0-3021-ENU)

The exam contains 105 technical questions to be answered in 120 minutes. The passing score is 80 percent. 

Pearson VUE administers the exam. Applicants must first sign into ACRS using their Apple ID and password.

Cost per exam



Self-study materials

Apple offers an Apple device self-paced tutorial covering numerous exam objectives. Additionally, the Apple Device Support exam prep guide includes links to Apple documentation for all covered subject areas. 

TipTip: To further shore up your Apple device skills, consider pursuing the AppleCare Hardware Certification program, which is among the best computer hardware certifications around.

3. HDI-CSR: HDI Customer Service Representative

The HDI-CSR certification is designed for IT professionals in call or support centers. Candidates typically have the following talents: 

  • Excellent soft skills that facilitate effective communication and listening
  • Technical skills to assess customer needs
  • The ability to troubleshoot and quickly resolve issues
  • The ability to manage challenging customer interactions 

HDI highly recommends training for the HDI-CSR via an online course, virtual classroom or self-study. The training course contains four units that cover the syllabus below:

  • The IT professional’s role in the support center
  • Communication skills
  • Problem-solving and troubleshooting skills
  • Maximum effectiveness

To obtain the HDI-CSR, candidates must pass one exam that focuses on one of the following categories:

  • Leadership (10 percent)
  • Policy and strategy (10 percent)
  • People management (10 percent)
  • Resources (10 percent)
  • Process and procedures (55 percent)
  • Performance results (5 percent)

The HDI Learning Center administers the exam online, and it must be completed within six weeks of purchase.

Of all the help-desk certifications we’re highlighting, HDI’s offerings are probably the best-known and most respected of their kind in the industry. Anyone interested in career advancement in this fast-growing area of IT should dig into HDI’s certification credentials, especially at management levels. 

HDI offers a complete multi-tiered certification program that includes:

Other credentials of interest include:

HDI-CSR facts and figures

Certification name

HDI Customer Service Representative (HDI-CSR)

Prerequisites and required courses

There’s a recommended online course for $499.

Number of exams

One exam: 45 minutes and 35 multiple-choice questions, with a minimum passing score of 80 percent.

Cost per exam

The exam cost includes the course fee; each retake costs $99.


Self-study materials

HDI offers a self-study bundle that includes three exam attempts. 

Did you know?Did you know?: If you’re considering parlaying a technical position like a help-desk job into a career in IT management, it’s essential to work on your organizational, project management and people skills.

4. ITIL 4 Foundation

ITIL is an industry-accepted framework for managing IT service delivery. ITIL defines a service lifecycle model for processes and activities during the design, development, delivery, and support of IT services. Axelos, a U.K. company, develops best practices, maintains ITIL, and administers the ITIL certification program.

The ITIL Foundation is the entry-level certification in the ITIL scheme, which also includes Managing Professional, Strategic Leader and Extension Module certifications. At the Foundation level, an individual understands key concepts, terminology, roles, and core processes involved throughout the ITIL service lifecycle. 

Although the ITIL Foundation training and examination syllabus specifically includes a service desk component, the entire ITIL Foundation certification lends itself well to the help-desk industry.

Candidates can take a three-day training course through an Accredited Training Organization (ATO) or Accredited Trainer (using the Axelos Find a Trainer web page) and take the exam at the end of the course. Alternatively, they can self-study for the exam and take it at an ITIL Examination Institute. 

ITIL Foundation facts and figures

Certification name

ITIL 4 Foundation Certification — IT Service Management

Prerequisites and required courses

While there are no prerequisites, training is highly recommended. Costs vary greatly depending on the manner of instruction and the training provider’s location. 

Number of exams

One exam: ITIL Foundation

The 60-minute exam contains 40 multiple-choice questions, with a minimum score of 65 percent required to pass.

Cost per exam

$495; PeopleCert provides online proctoring to take the exam. 


Self-study materials

The training and examination syllabus and trial tests are available on the certification web page. Study guides and certification kits are available from Amazon.

For those who want to study on the go, Axelos has an ITIL Foundation mobile study app available.

TipTip: ITIL Foundation certification can also help you establish an enterprise IT architect career. ITIL certs are considered among the best enterprise architecture certifications to advance your IT career.

5. Microsoft 365: Modern Desktop Administrator Associate

Microsoft certifications now have a role-based approach. According to the Microsoft Training and Certification Guide, certs are available for five primary focus areas: Azure, Dynamics 365, Microsoft 365, Power Platform and Security. 

Our pick for the most helpful certification for help desk professionals is the Microsoft 365 Certified: Modern Desktop Administrator Associate. The credential validates the following skills:

  • Deploying, installing and configuring the Windows operating system
  • Configuring and managing storage and connectivity for devices 
  • Maintaining the Windows operating system
  • Protecting any associated devices and all data within those devices
  • Establishing identity and access management 
  • Establishing and managing configuration profiles and compliance policies
  • Protecting, maintaining, and managing devices
  • Managing applications

To earn the credential, candidates must pass two exams:

  • Windows Client (Exam MD-100) 
  • Managing Modern Desktops (MD-101). 

Microsoft 365 Certified: Modern Desktop Administrator Associate

Certification name

Microsoft 365 Certified: Modern Desktop Administrator Associate

Prerequisites and required courses

Achieving the Microsoft 365 Certified: Fundamentals certification is recommended but not required.

Number of exams

Two exams:

  • Windows Client (Exam MD-100)
  • Managing Modern Desktops (Exam MD-101)

Cost per exam

$165 each ($330 total)

Pearson VUE administers the exams.


Self-study materials

Links to free, self-paced training and fee-based instructor-led training, and on-demand learning are available on the certification web page.

Beyond the top 5 help desk certifications

In addition to the help-desk credentials we’ve highlighted, various outlets offer other tech support certification offerings. Here are some to consider:

  • Ed2Go. Ed2Go (part of Cengage Learning, a major publisher of community college textbooks) offers a certificate program called Help Desk Analyst: Tier 1 Support Specialist. The program is part of business, computer science and information technology curricula at community colleges, universities, four-year colleges and private higher-education companies that offer IT training programs.
  • RCCSP Professional Education Alliance. For help-desk professionals in leadership roles, RCCSP Professional Education Alliance offers the Help Desk Team Lead training and certification program. The two-day training program specifically targets professionals in leadership and management roles. syllabus covered include escalation and conflict management, help-desk processes and best practices, people management, coaching, and quality assurance. 

In the help-desk certification arena, the more you look around — and the more specific a target you choose — the more options you’ll find. Outside the credentials we’ve highlighted, proceed with caution.

Key TakeawayKey takeaway: The technology field changes rapidly. New certifications arise, and existing ones are retired frequently. When pursuing help-desk certifications or any of the best IT certifications, ensure they address technologies with long shelf lives that will continue to be in demand.

Choosing the right certification

Selecting the right help-desk certification often means deciding or determining the best technology to focus on. For example, professionals working in environments with heavy Apple or Microsoft usage will likely benefit from those proprietary training paths. In contrast, generalists can find valuable information from HDI, ITIL or CompTIA paths. 

Ultimately, help-desk professionals should remember that skills from any certification will be transferable across roles. 

Jeremy Bender contributed to the reporting and writing in this article.

Sun, 22 Jan 2023 10:00:00 -0600 en text/html
Killexams : Berlin Review: ‘BlackBerry’, A Biopic Of A Smartphone, Turns Out To Be As Triumphant And Tragic As ‘Elvis’

Who knew a Canadian biopic of an infamous smartphone could be this entertaining, even poignant and moving? I am here to tell you today’s world premiere Berlin Film Festival competition entry BlackBerry is all that and more.

In the hands of co-writer (with Matthew Miller), director and co-star Matt Johnson (The Dirties), this long and winding tale of the rise and fall of the BlackBerry, the revolutionary device that first combined a computer with a phone all in one, is at once wonderfully funny, suspenseful and ultimately tragic. Here is a business story that has it all, and has much in common with other movies that focus on iconic tales of new-age businesses like The Social Network, Moneyball and The Big Short. Those movies had the likes of Aaron Sorkin and Adam McKay behind them, and this one ought to really put its chief architect Johnson on the cinematic map.

Centering on nerdy and inventive Mike Lazaridis (a terrific and never better Jay Baruchel) and Jim Balsillie (Glenn Howerton — sensational), Johnson’s film starts in 1996 with the emergence of this unheard of idea of a phone that can also send and receive emails with its keyboard built into a magical device no one in the tech world had achieved before these Canadian dreamers actually found a way to make it work.

But first it is Lazaridis and his freewheeling, loopy but tech-smart buddy Douglas Fregin (played endearingly by Johnson), along with their unsophisticated tech-y friends, who are out to convince the world they can deliver on the promise of their then unnamed invention. Once they bring a sharp and uber-aggressive businessman, Balsillie, into their company Research In Motion, an idea from nerd-land turns into a reality — especially when Balsillie manages to convince Bell Atlantic, particularly chief skeptic John Woodman (Saul Rubinek), of its value for their servers.

On its way to market the BlackBerry must overcome all sorts of obstacles and impossible business deals, but by the early aughts it is a superstar, beloved by everyone from U.S. presidents to celebrities to average joes — a life-changing communication device. It is a dream come true until shady business deals, infighting and most damaging Steve Jobs and the iPhone combine to bring it crashing down.

Johnson tells the whole saga, soup to nuts, in a highly entertaining and fast-moving fashion that keeps you riveted throughout. You really find yourself rooting for these guys, particularly Lazaridis and Fregin and their ragtag team of tech nerds who hold a world-changing device in their hands, until they don’t. At its heart it is an underdog story straight from the heart of the ironically named Waterloo, Ontario, where it all began, but also a cautionary warning that what goes up must come down. In the fast-moving technological age in which we live, the epic tale of the BlackBerry now plays like a period piece, a nostalgic look back for people like me who deeply loved that little Canadian device and didn’t want to, but ultimately had to, succumb, like Adam, to the temptations of the Apple.

Baruchel, silver-haired for the role, is perfectly cast as a guy with an idea but not really the financial or corporate sense to make it reality. Howerton (It’s Always Sunny In Philadelphia) however steals the movie with a dynamic turn as a hard-core, cunning business guy who won’t take no for an answer as he wills the success of this smartphone into being; he drives this movie like J.K. Simmons drove Whiplash. Among the supporting cast is fine work from Rubinek, Rich Sommer, Cary Elwes, Sungwon Cho and Michael Ironside, the latter being the hard-nosed fearsome outsider executive brought in to turn this crew into an efficient factory. Johnson also writes himself a juicy role as the likeable Doug who is the reverse of a corporate suit but good-hearted all the way.

Based on the book Losing the Signal: The Untold Story Behind the Extraordinary Rise and Spectacular Fall Of Blackberry by Jacquie McNish and Sean Silcoff, the filmmakers have taken a tech-heavy business book and given it life, soul and sorrow in the most human of terms, and that is no easy undertaking. Producers are Niv Fichman, Matthew Miller, Fraser Ash and Kevin Krikst. IFC has domestic distribution, while Paramount has it worldwide outside of the U.S..

Fri, 17 Feb 2023 06:45:00 -0600 en-US text/html
Killexams : Prepare for Exams

Links to annotated files are included next to the corresponding exam below. Detailed solutions are provided directly in the files for National exam Parts 2 and 3.

Detailed solutions are provided directly in the files for National exam Parts 2 and 3.

To suggest corrections to past solutions, please submit them in the USNCO Preparation Hub.

Solutions are kindly annotated by our volunteers, view all acknowledgments. Sign up as a volunteer to annotate past exams.

Sat, 05 Nov 2022 04:23:00 -0500 en text/html
Killexams : “Pride Before the Fall”: Director of Berlin Competition Film ‘BlackBerry’ on Exploring the Cautionary Tale of the World’s First Smartphone

Jay Baruchel and Glenn Howerton star in Matt Johnson’s tech drama about real-life Canadian telecom pioneers who dominated the global cell phone market, only to blindly fall victim to their own stubbornness.

Tech giants sure crash and burn a lot on Wall Street, and Canada’s Research in Motion (RIM), maker of the Blackberry, the world’s first smartphone, eventually fell like a fiery anvil from the sky after achieving surprise global telecom dominance.

But director Matt Johnson, whose Canadian biopic BlackBerry will have a world premiere in competition at the Berlin Film Festival, opted against portraying RIM’s dramatic descent into obsolescence. His film has few of the usual business drama tropes like blood-and-guts confrontations between colorful executives scheming behind the scenes and putting the sword to rivals as the mother ship goes down.

Instead, BlackBerry, which stars Jay Baruchel as RIM co-founder Mike Lazaridis and It’s Always Sunny in Philadelphia‘s Glenn Howerton as co-CEO Jim Balsillie, focuses on the origins of RIM to explore how the iconoclastic Blackberry phone, with its physical keyboards, became a status symbol of the early-2000s among top business people and politicians, only to see its Waterloo, Ontario-based creator face fatal execution issues just as Apple’s Steve Jobs launched the first-generation iPhone.

“We show the entire culture of the company as news of the iPhone breaks, and what happens in the months after that, but we don’t go into the moment when stockholders realize that they are going to zero and this company is going to be destroyed,” Johnson explains about his narrative focus in BlackBerry.

That’s because mutual pride shown by Lazaradis and Balsalli typical of Greek tragedies allowed Johnson to foretell the company’s eventual collapse by underscoring the Canadian start-up company’s fatal flaw: character traits in the company founders that helped them succeed, but ultimately became a liability.  

“To me, all of the central flaws that led to the destruction of the company were bred in the bone,” Johnson tells THR.

BlackBerry, which was mostly shot in an old turbine plant in Hamilton, Ontario that allowed for extensive use of conference rooms and manufacturing facilities with a late 1990s vibe, reaches its dramatic climax just as Lazaradis and Balsillie are at the top of their game, only to be blindsided as Apple and Samsung swoop in and snap up the global smartphone market they invented out from under their noses.

“They are becoming one of the most valuable companies in the world. And this Blackberry now represents around 50 percent of the global cell phone market,” Johnson recounts in his film as it ends with top RIM execs viewing TV coverage of Apple’s Steve Job famously unveiling his first-generation cell phone.  

In Johnson’s telling, BlackBerry boils down to Lazaradis and Balsallie, not a sophisticated tech play.

Their business philosophy on the way to the top is apparently built into every smartphone sold and used today by consumers prizing self-reliance due to an expanding array of apps and services and not having to depend on others to complete everyday tasks, the director adds.  

“That worldview was something Jim (Balsallie) was passionate about and Mike (Lazaradis) shared… Even looking at an iPhone, you’ll see the same things, the way the world is built into these devices. And we’ll never be rid of them,” Johnson says of the Blackberry and its legacy.

BlackBerry also has director Johnson playing Doug Fregin, RIM’s third founder and as a character in the film serving as a foil to Balsillie.

But as the company was launched into the telecom stratosphere, BlackBerry portrays amid executive suite celebrations top execs fumbling out of sheer stubbornness their market success as they prove far too slow in adapting to new technology – especially new touchscreen devices.

Lazaradis and Balsallie, who eventually got bogged down with personal grievances and questionable business dealings, ominously discounted tech issues and customer complaints for new product launches, until it was too late.

Lazaradis thought it was “absurd,” according to Johnson, to sell a smartphone without a physical keyboard, which is what Apple and Samsung did with their category-killer touch

screen devices. And even when Steve Jobs famously unveiled his iPhone, with real-time GPS, streaming video and music, BlackBerry has Lazaradis seeming to laugh off the competitive threat, with fatal consequences.

“He thinks this guy (Jobs) has no idea how phone carriers work, and he has no idea how this market works,” Johnson explains. Lazaradis and his team of engineers ultimately failed to grasp the surging consumer interest precisely in those smartphone features from Apple and Samsung, which would force phone carriers to rebuild their infrastructures.

Johnson adds he didn’t need to focus on RIM’s fall because the film’s audience will already know where the Canadian company and its iconic Blackberry device ended up – as a bit player in a global smartphone market.

In the film’s final scenes, as Apple’s iPhone is launched, with its touch screen and access to iPod music, Lazardis and Balsallie unveil Storm, their first touchscreen phone. That innovation in real life sparked mounting customer complaints and investors and Wall Street analysts questioning for the first time the company’s future.

Johnson insists Lazaradis had fatally fallen in love with his own product: “When you do that, you become so resistant to feedback, to outside change.” In one scene in BlackBerry, Lazaradis is arguing with the CEO of Verizon, insisting he and RIM had invented the smartphone market. “How dare he assume that Mike (Lazaradis) doesn’t know what he’s talking about. And that’s the definition of pride before the fall,” Johnson says of the hubris that eventually hobbled RIM and its founders.

The BlackBerry director insists the humble origins of corporate titans, how they scramble to the top, is always more interesting than after they reach the summit. “Mostly because that’s when you’re willing to do the impossible. And then when you have success, you get comfortable,” Johnson says.

He insists few movies are made about wealthy kings doing little more than presiding over a kingdom. “There’s no story there. The story is in a desperate situation where you need to do something you probably never had the gumption to do,” he adds.

In the end, BlackBerry, as its launches in Berlin, becomes a cautionary tale for Silicon Valley and the tech sector overall, where failure after creative disruption by rivals is part of the natural order of things.

“You can literally be the best in the world. But if you’re not willing to change, that crown will be taken by somebody younger, every single time,” Johnson insists.

Fri, 17 Feb 2023 23:30:00 -0600 en-US text/html
Killexams : Prepare for the CAP Exam

ISA offers a variety of resources to help you prepare for the Certified Automation Professional (CAP®) exam.

Primary Textbook

A Guide to the Automation Body of Knowledge is the primary text resource for the CAP exam and provides a complete overview of all technical topics. Order the Guide to the Automation Body of Knowledge.

Study Guide

The CAP Study Guide is a comprehensive self-study resource that contains a list of the CAP domains and tasks, 75 review Q&A complete with justifications. References that were used for each study guide question are also provided with the question. The Study Guide also includes a recommended list of publications that you can use to do further study on specific domains. Order the CAP Study Guide.

Review Courses

A CAP review course is available in several formats as preparation for taking the certification exam. This course is offered by ISA and can also be offered at your location.

ISA also has a variety of training courses that would be helpful in preparing for CAP. Visit the Automation Professional Training page for a complete list.

Additional Resources

Exam Topics

  1. Basic Continuous Control: Process Instrumentation, Analytical Instrumentation, Continuous Control, Control Valves, Analog Communications, Control System Documentation, Control Equipment
  2. Basic Discrete, Sequencing, and Manufacturing Control: Discrete Input & Output Devices and General Manufacturing Measurements, Discrete and Sequencing Control, Motor and Drive Control, Motion Control
  3. Advanced Control Topics: Process Modeling, Advanced Process Control, Control of Batch Processes, Environmental, Environmental Monitoring, Building Automation
  4. Reliability, Safety, and Electrical: Alarm Management, Reliability, Process Safety and Safety Instrumented Systems, Electrical Installations, Safe Use and Application of Electrical Apparatus
  5. Integration and Software: Digital Communications, Industrial Networks, Manufacturing Execution Systems and Business Integration, System and Network Security, Operator Interface, Data Management, Software, Custom Software
  6. Deployment and Maintenance: Operator Training, Checkout, System Testing, and Startup, Troubleshooting, Maintenance, Long-Term Support and System Management
  7. Work Structure: Automation Benefits and Project Justifications, Project Management and Execution, Interpersonal Skills

CAP trial Questions

Questions on the exam were derived from the genuine practice of automation professionals as outlined in the CAP Role Delineation Study and job task analysis. Using interviews, surveys, observation, and group discussions, ISA worked with automation professionals to delineate critical job components to develop exam specifications to determine the number of questions related to each domain and task tested. This rigorous program development and ongoing maintenance process ensures that CAP certification accurately reflects the skills and knowledge needed to excel as an automation professional.

The following six questions were taken from the CAP exam question item bank and serve as examples of the question type and question content found on the CAP exam.

  1. The method by which the tasks and hazards associated with a machine or process are analyzed is known as:
    • A. Risk assessment.
    • B. Machine assessment.
    • C. Risk reduction.
    • D. Risk abatement.
  2. To test controller tuning or prototype new control strategies offline, the model should be a(an):
    • A. Tie-back (loopback) simulation.
    • B. Artificial neural network.
    • C. Dynamic process simulation.
    • D. Steady state process simulation.
  3. The temperature measurement with the BEST repeatability and resolution is the:
    • A. Thermocouple.
    • B. Resistance temperature detector (RTD).
    • C. Dial thermometer.
    • D. Capillary system.
  4. Which of the following is NOT a variable speed drive setup parameter?
    • A. Acceleration rate.
    • B. Motor winding type.
    • C. Output frequency.
    • D. Maximum speed.
  5. A complete test plan for system integration testing MUST include:
    • A. Comments for the application programmer.
    • B. Multiple test cases for each mode of operation.
    • C. At least five test cases for each test.
    • D. Expected results for each test case.
  6. Frequency of maintenance should be determined by:
    • A. Failure rates of components.
    • B. Availability of personnel and parts.
    • C. Management targets for efficiency and productivity.
    • D. Effectiveness of maintenance personnel.

Sample Questions Answer Key

Question Number Correct Answer Exam Content Outline
1 A Domain 1, Task 4
2 C Domain 2, Task 2
3 B Domain 3, Task 3
4 B Domain 4, Task 7
5 C Domain 5, Task 5
6 A Domain 6, Task 2
Wed, 14 Jul 2021 04:33:00 -0500 en text/html
Killexams : Alternative exam support strategies

This has been a very different academic year working largely remotely, and while there are not formal or traditional on-campus University examinations, some of your modules may have an online assessment under some form of timed exam conditions in early January.

When you initially met with one of the team in Student Wellbeing, you will have been recommended an individual room or some additional support during the traditional University exam period.

As assessments are now being completed remotely, we want to help you by sharing some suggestions of alternative support strategies that you could use instead of having a support provider to provide exam support on campus.

If you have previously used a Reader, Scribe or Exam prompt for assessments and exams have a look at the ideas below.

If you do not think these strategies will meet your needs, please contact your AccessAbility Adviser directly or contact Student Wellbeing on 028 9536 7000 or and we can arrange for remote support to be in place for you.

Reader/Invigilator to Read Aloud

If under normal circumstances you would have access to a Reader, we would suggest you consider the following alternatives:

Speech Software

Use text to speech software you already have access to such as Read and Write Gold

Audio file MP3

Contact your Course Director to ask them to supply you with an audio file/MP3 with the questions read aloud as well as the exam paper.

Accessibility features within Office 365

Try using the inbuilt accessibility features within Office 365 (e.g. Word)

My Study Bar

Try MyStudyBar this is a free tool with one of its features allowing you to listen to digital content read aloud using text-to-speech.

Android Accessibility

All android devices differ slightly but google have an Android Accessibility Suite in the Google Play store that will offer similar support.

Apple Accessibility

iPhone and iPad users can use either the Speak Screen feature or Speak Selection tool which will either read out the whole screen or read the highlighted text.


If under normal circumstances you would have access to a Scribe, we would suggest you consider the following alternatives:

  • Use software you already have, such as Dragon Dictate
  • Contact your Course Director to see if you could get additional extra time
  • Ask a family member or housemate for assistance (if available) to act as a scribe
  • Use dictation software inbuilt to Google Docs or Office 365 users can dictate into word online
  • Use dictation options on your phone or tablet

Exam Prompt

If under normal circumstances you would have access to an exam Prompt to help with timing, we would suggest you consider the following alternatives:

  • Use a session with your mentor to establish how to use time in your exam. Remember to allocate time appropriately while considering the overall mark a question is worth.
  • Set an alarm on your phone to remind you when you should move onto the next question.
  • Practice using this strategy on a past paper.

We would strongly recommend sitting a practice paper using any new software to establish effective working and compatibility before using it on the day of your assessment.

Again, if you do not think these strategies will meet your needs, please contact your AccessAbility Adviser directly or contact Student Wellbeing on 028 9536 7000 or and we can try to arrange for remote support to be in place for you.

Thu, 10 Dec 2020 22:03:00 -0600 en-GB text/html
Killexams : NextGen Bar Exam: What to Know No result found, try new keyword!Gundersen, CEO and president of the not-for-profit National Conference of Bar Examiners, which develops bar exam content for 54 U.S. jurisdictions. "So the public can have confidence in a ... Fri, 17 Feb 2023 22:15:00 -0600 text/html Killexams : ‘BlackBerry’ Review: A Ferocious and Nearly Unrecognizable Glenn Howerton Steals This Rowdy Tech-World Satire © Provided by Variety

For a hot minute, it looked like BlackBerry might control the smartphone market. They got there first, figuring out how to use the existing data network to put email in users’ hands. Sure, it all came packaged in a device as thick and unwieldy as a slice of French toast — too big for most people’s pockets, not at all comfortable to hold up to one’s ear. Still, Canada-based electronics company Research in Motion revolutionized how mobile phones worked and what they could do, making billionaires of its co-founders. So what happened?

Frantic, irreverent and endearingly scrappy, “BlackBerry” spins comedy from the seat-of-their-pants launch and subsequent flame-out of “that phone that people had before they bought an iPhone,” as one character puts it. Directed by Matt Johnson — the renegade mock-doc helmer responsible for 2013 Slamdance winner “The Dirties” and moon-landing hoax “Project Avalanche” — from a script he co-wrote with longtime collaborator Matthew Miller, this sly tech-world satire freely extrapolates from journalists Jacquie McNish and Sean Silcoff’s book “Losing the Signal,” refashioning that wild ride into something that approximates their favorite movies.

The outrageous, often quotable dialogue draws inspiration from Aaron Sorkin and David Mamet (whose “Glengarry Glen Ross” is actually name-dropped by the characters). “I’ll keep firing until this room is not full of little children playing with their little penises,” Michael Ironside growls at one point, playing the company’s bulldog COO, seemingly the only adult in the room. Later, forced to use a pay phone after BlackBerry overloads the network, Glenn Howerton smashes the receiver to pieces while screaming, “There are three reasons people buy our phones. … They. Fucking. Work!” Lines like that fit well with DP Jared Raab’s grody, handheld style, which suggests a cross between “The Office” and “In the Loop,” shot from across parking lots and the far side of cluttered workspaces.

No one would mistake this for a documentary, and yet, Johnson adopts the voyeuristic cues that provide audiences a you-are-there feel. If the cast that Johnson has assembled hardly looks old enough to remember the BlackBerry, that perversely winds up working to the film’s advantage. Canadian actor Jay Baruchel still has the soft-chinned face of a teenager, which makes him an odd choice to play BlackBerry superbrain Mike Lazaridis, with his silver-toned, Julian Assange hair. Johnson opts to play RIM co-founder Douglas Fregin as a headband-wearing slob, a brilliant “goof” (and reliably grating comic foil) who seems to care more about getting to work with his friends than becoming a billionaire.

And then there’s “It’s Always Sunny in Philadelphia” star Howerton, the MVP in an all-around terrific ensemble, who shaved the top of his head to play balding, no-nonsense Jim Balsillie. Like a shark in the kiddie pool, Howerton delivers the kind of performance that can make a career, or force audiences to totally reconsider an actor’s potential. Jim’s ruthless business instincts run directly counter to the nerds’ undisciplined approach. He agrees to leave his job (technically, he’s already been fired and has no other options) and steer RIM to delivering on its promise — the one Mike and Doug fumbled to articulate in the film’s haphazard opening pitch session, quoting their high school shop teacher: “The person who puts a computer inside a phone will change the world.”

Cruising around in a beat-up Honda hatchback, the duo — and the rest of the RIM team — come across as overgrown toddlers, incapable of cleaning their own rooms. They’re far too rowdy and immature to focus on the task at hand, wasting valuable time playing Command & Conquer at the office, where stacks of defective modems line the walls and someone stuck a toilet plunger on top of a computer monitor. Rarely has a film captured the spirit of creative chaos that characterizes so much of Silicon Valley — although it’s important to note that RIM’s rise-and-fall trajectory took place half a continent away in Waterloo, Ontario.

This is a Canadian story, told by Canadian filmmakers, who treat the whole loony affair as a matter of national pride. Sure, it’s full of hubris, from Mike’s incredulity at the notion that consumers would prefer a keyboard-free device (one of the iPhone’s many design improvements) to Jim’s illegal strategy of backdating stock options to lure engineers from rival companies like Google. But “BlackBerry” is surprisingly charitable to the parties involved, acknowledging that these visionaries, while making it up as they go along, still managed to change the way the world communicates. Taking a page from “The Social Network,” it follows these two altogether-too-polite besties through the ringer, as they try to maintain their friendship amid the financial pressure that running a successful tech company imposes.

Avoiding the pitfalls of getting dry or technical, Johnson juices up moments when the company was under intense pressure to deliver, like the all-night session to develop a prototype it could present to Bell Atlantic. “BlackBerry” shows Mike and his RIM team raiding an electronics store, buying pocket calculators and Speak & Spell toys to mock up a clumsy demo model — which Mike subsequently forgets in the back of the taxi. Saul Rubinek patiently listens to Jim’s pitch and then replies, “You are not a tech guy, are you?” Even more satisfying is the stretch that comes right after Palm honcho Carl Yankowski (Cary Elwes) threatens a hostile takeover, as Jim scrambles to boost the stock price so that can’t happen. The mad-hustle montage feels like something out of “Wall Street,” or better yet, Martin Scorsese’s “The Wolf of Wall Street.”

There are some who look back fondly on the BlackBerry and the way it let them hammer out emails with their thumbs. It’s a wistfulness on par with how Blockbuster has made a minor comeback for those who claim nostalgia for late fees and the obligation of having to rewind VHS tapes. For most, the BlackBerry was a primitive product that served its purpose until something better came along — namely, the Apple iPhone. And though Johnson’s movie suggests other factors may have contributed to its demise, it’s hard to ignore that the company got out-innovated in the end. The film, at least, feels fresh, making geek history more entertaining than it has any right to be.

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Click here to read the full article.

Fri, 17 Feb 2023 07:45:00 -0600 en-US text/html
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