Avaya’s (News - Alert) IP Office phone system, used by businesses globally for their communications needs, uses software license keys to control access to its copyright-protected software. The idea, of course, is to ensure that only customers who paid for the software can use it. An additional protection is a requirement that each software license on an IP Office system be associated with the system’s Avaya SD card which the end user had to keep in its possession to use the licenses.

However, there are clearly ways to circumvent the system – illegally. Three individuals were indicted on a charge of violating federal wire fraud and money laundering statutes in connection with an operation to sell over $88 million of stolen Avaya Direct International software licenses.

The Western District of Oklahoma grand jury charged the following defendants with conspiracy to commit wire fraud and 13 counts of wire fraud: Raymond Bradley Pearce, 46, of Tuttle, Oklahoma; Dusti O. Pearce, 44, of Tuttle, Oklahoma; and Jason M. Hines, 42, of Caldwell, New Jersey. Brad Pearce and Dusti Pearce were also charged one count of conspiracy to commit money laundering and money laundering.

Brad was a customer service employee at Avaya and allegedly used his system administrator privileges to generate tens of millions of dollars of ADI software license keys that he sold to Hines and other customers, who in turn sold them to resellers and end users worldwide, according to the indictment. The retail value of each Avaya license ranged from under $100 to thousands of dollars.

Brad also allegedly employed his system administrator privileges to hijack the accounts of former Avaya employees to generate additional ADI software license keys. Furthermore, he allegedly used these privileges to alter information about the accounts to conceal he was generating ADI license keys, preventing Avaya from discovering the fraud scheme for many years.

Dusti allegedly handled accounting and helped run the financial side of the illegal business.

Hines operated Direct Business Services Int., a de-authorized Avaya reseller, in New Jersey. He allegedly bought software licenses from the Pearces under his name and also using an alias, Joe Brown, according to the indictment.

The illegal operation prevented Avaya from making any money on its stolen intellectual property and undercut the global market in Avaya ADI software licenses because the Pearces and Hines sold licenses at significantly below the wholesale price, according to the indictment.

The Pearces allegedly funneled profits from the scheme through a PayPal (News - Alert) account created under a false name to multiple bank accounts, and then transferred money to numerous other investment and bank accounts. They also allegedly purchased large quantities of gold bullion and other valuable items.

The indictment lists numerous assets subject to forfeiture including cash, gold, silver, collectible coins, cryptocurrency and real property.

Edited by Erik Linask

Senior Support Engineer

Date: Jun 28, 2022

Location:

Thornton, CO, US

Requisition ID: 33061

ABOUT AVAYA

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

ABOUT THE OPPORTUNITY

Customer Product Engineer (CPE) aka TIER-IV Engineer is responsible for subject matter expertise and customer advocacy within Product House (R&D) team providing proactive and reactive support to Avaya Services team supporting customers.

In addition to the technical competencies, CPE sets direction, establishes training and provides mentorship to technical resources across all internal and external channels. CPE delivers fixing content and adjusts configurations of running in production products. CPE serve as technical advisor to solve difficult issues within the given domain and will provide technical leadership as a part of a dynamic team in a very technologically demanding environment.

To be successful in this role you would need a high degree of interaction, leadership, and customer empathy to work with customer support channels and team members.

ABOUT THE RESPONSIBILITIES

• Serve as a Customer Product Engineer (CPE), interfacing with support channels and field issues investigation, providing technical resolutions.
• Serve as liaison with R&D for the assigned technology domain.
• Serve as a technical advisor on complex issues to technical support engineers within a given technical domain.
• Deliver fixing content or adjust configuration files if needed.
• Provide info for documentation updates and issue Product Support Notices (PSNs).

ABOUT THE REQUIREMENTS

EXPERIENCE:

• Around 8-12 Years of Experience in implementing or supporting complex software applications in enterprise customer environments.
• Proven customer-facing and interaction with adjacent teams (R&D, Support, PMO, Professional Services, etc.) experience.
• Working with a global team before would be a plus.
• Working in Technical Support or R&D organizations before would be a plus.

SKILLS & COMPETENCIES:

• Bachelor's degree in computer science, Computer Technology, related technical discipline or equivalent professional experience.
• Proven excellence with customer-facing activities. Must have a passion for customer satisfaction, and can manage customers' needs and expectations.
• Expert technical knowledge, understanding, and technology experience in Programming Languages - Java, J2EE, Spring, Hibernate, Webservices, Database (Postgres, MSSQL, Oracle), Communication Protocols (SIP/H.323/RTP, HTTP), Contact Center (CC) Products, Linux/Unix, Virtualization/Cloud Platform.
• Experience with one of the scripting programming languages: Python, Bash, etc.

ADDITIONAL INFORMATION:

• Some off-hours incident response duty is possible
• *Physical location - Thornton, CO.

#LI-RP1

EDUCATION/QUALIFICATION:

• Bachelor's degree in computer science, Computer Technology, related technical discipline or equivalent professional experience.

COMPENSATION - SECTION PERTAINS TO COLORADO APPLICANTS ONLY

(Colorado only*) Minimum salary of $83,400 + bonus + benefits.

Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

EXPERIENCE

10 - 12 Years of Experience

FOOTER

Explore our current opportunities @ https://www.avaya.com/en/about-avaya/careers/welcome/

Follow #AVAYALIFE & visit our 'Life Page' on LinkedIn

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

Meld Misbruik

Corporate voice and telephony services have transformed from traditional public-switched telephone networks (PSTNs) and private branch exchanges (PBXs) to voice over IP (VoIP) and IP PBXs, often combined with digital fax, videoconferencing, instant messaging and mobile communications. That means VoIP and telephony certifications now focus on digital communications, along with a good mix of IP networking protocols and methods to support such traffic and to maintain service quality.

In this article, we feature five solid VoIP and telephony certifications from Avaya, Certification Partners, Cisco, Digium (Asterisk) and Microsoft. Unified communications cover a lot of voice and telephony ground, and it adds video and other solutions to the lineup as well.

Salary is a significant consideration when deciding whether to pursue a VoIP and telephony certification. SimplyHired lists $106,149 as the average salary for a VoIP engineer, although Glassdoor‘s average for a VoIP engineer is noticeably lower at $83,772. Still, a salary just under $85,000 is a worthwhile goal in the industry, with a good growth path into more senior positions readily attainable.

To help determine our top five VoIP and telephony certifications, we performed an informal job board survey. That data indicates the number of job posts in which our featured certifications were mentioned on one specific day. The data should supply you an idea of the relative popularity of each certification. [Interested in Business Phone Systems? Check out our top picks.]

Job Board Search Results (in alphabetical order, by certification)

ACIS: Avaya Certified Implementation Specialist

Avaya is one of the leading solution providers of business communications and collaboration systems. As a spinoff of Lucent Technologies, itself an offspring of Bell Labs, Avaya’s roots are firmly planted in telephony. Certification solution tracks are currently offered in two concentrations: sales and sdesign, and services.

The Avaya Certified Implementation Specialist (ACIS) certification falls into the Services track and recognizes an individual’s ability to install, deploy, test and troubleshoot Avaya products at a beginning to intermediate skill level. Several credentials are available for the ACIS certification:

• Avaya IP Office Contact Center
• Avaya CallPilot
• Avaya Communication Server 1000 for Avaya Aura
• Avaya Aura Contact Center
• Avaya Aura Contact Center CCT and Multimedia
• Avaya Aura Call Center Elite – New

Candidates interested in the Sales and Design solution track should check out the Avaya Certified Design Specialist (ACDS), Avaya Professional Design Specialist (APDS) and the Avaya Professional Sales Specialist (APSS) certifications.

Note: Some Avaya credentials are available only to Avaya partners and associates, while others are open to all takers. See the Avaya Professional Credential Program Overview for details. Individuals not affiliated with a specific organization can create a “non-relationship” account on the Avaya Learning site to purchase a certification exam.

For most topics, Avaya recommends candidates have two years of experience in relevant technologies plus one more year implementing the core product. Each ACIS certification remains valid for two years.

ACIS facts and figures

CCNP Collaboration: Cisco Certified Network Professional Collaboration

Cisco remains one of the world’s dominant IP telephony players. Its Collaboration certifications are available at associate, professional and expert levels, where our top-five pick is the mid-level Cisco Certified Network Professional (CCNP).

The Collaboration certification portfolio is geared toward network professionals and network engineers who work with voice and video, particularly Cisco Collaboration solutions. Targeted skills include configuring and implementing Cisco Collaboration solutions, planning and designing video network collaborations, and maintaining implemented solutions.

Candidates are required to pass four exams to earn the CCNP Collaboration credential. Training is optional but recommended. Candidates can expect to pay about $3,800 for live classroom or virtual courses.

Recertification is required every three years for CCNPs. To maintain this credential, holders must pass any current 642-XXX or 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or the Cisco Certified Architect (CCAr) interview and board review.

CCNP collaboration facts and figures

CTP: Certification Partners Convergence Technologies Professional

The vendor-neutral CTP certification was developed by Certification Partners and the Telecommunications Industry Association (TIA). It’s also endorsed by industry leaders such as Cisco, Avaya, Mitel, Toshiba and Vertical. Many of these leaders either accept the CTP as a stepping stone or prerequisite to their credential programs or recommend the CTP for training and preparation. Certification Partners maintains a complete list of endorsements from telecommunication leaders.

The CTP requires the successful completion of one test that focuses on methods, concepts and best practices in the following areas:

• Data and internet protocol (IP) networking for convergent networks
• Voice and telephony services, functions, and technologies
• Convergence technologies

Certification Partners also offers the Convergent Network Technologies (CCNT) certification, which aims at professionals who sell and support convergence services, as well as the CIW certifications in networking and security, web technologies and design and development. Candidates interested in working in the field of convergence who do not yet possess the requisite experience are advised to first obtain the CCNT credential and then gain the required experience.

Certification Partners does not require recertification to maintain the CTP.

CTP facts and figures

dCAP: Digium Certified Asterisk Professional

Since its humble beginnings as an open source project in 1999, Asterisk has grown exponentially and become a well-recognized and respected framework for communication and conference servers, VoIP gateways and IP PBX systems. Asterisk can be found in more than 170 countries, powering more than 2 million servers worldwide. Per Digium (which maintains Asterisk in conjunction with the Asterisk community), Asterisk runs in most of the Fortune 1000 companies.

With such widespread popularity, it’s only natural that professionals with Asterisk skills are in demand. To meet industry needs, Digium offers several training courses (Asterisk Essentials, Fast Start and Advanced), as well as the Digium Certified Asterisk Professional (dCAP) and Digium Certified Asterisk Administrator (dCAA) certifications.

The dCAP targets experienced Asterisk professionals. Candidates are expected to possess real-world experience (typically a minimum of three to 24 months), in-depth knowledge of Linux (basic administration, manipulating files and modifying configuration files) and Asterisk experience (installation, Asterisk dial plan format and syntax, use of basic CLI commands and registration of VoIP devices). Other recommended skills include basic programming and scripting languages (Perl, Bash, C and/or C++, for example) and an understanding of VoIP protocols.

Candidates must pass a two-part exam, which consists of a written test and a practical lab test (in which you configure a PBX), to earn the credential. While there are no prerequisites, the Asterisk Advanced training course is highly recommended before attempting the exam.

Although the Digium website doesn’t specify recertification requirements, dCAP certification is granted for a “specific released, stable version of Asterisk.”

dCAP Facts and Figures

MCSE (Microsoft Certified Solutions Expert): Productivity

Microsoft rolled out several new MCSE certifications in 2016, including the MCSE: Productivity. Although this certification is geared toward enterprise-grade hybrid and cloud solutions for Microsoft Office, it allows candidates to specialize in any of several Microsoft technologies, including Skype for Business.

To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass an elective test from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends at least three years of experience.

The MCSE: Productivity credential doesn’t expire. However, credential holders are encouraged to re-earn the certification each year by passing another elective exam. Doing so indicates your desire to stay current on technologies and broaden your skillset, and you’ll post another entry to your certification transcript.

MSCE Productivity facts and figures

Beyond the top five: More VoIP and telephony certifications

The SIP School, a part of Vocale Ltd. in the U.K., offers a range of affordable, vendor-neutral VoIP and SIP certifications, including the SIP School VVoIP Professional (SSVVP). The SSVVP was on our top five list for the last few years but was replaced by the MCSE: Productivity in 2018, owing mainly to interest from employers.

The ZyXEL Certified Network Professional – VoIP (ZCNP VoIP) is another good certification, which is vendor-specific and therefore geared toward networking professionals who support ZyXEL products.

3CX offers a certification program for professionals who deploy, manage and support 3CX IP PBX systems. The 3CX credentials are offered in three tiers: basic, intermediate and advanced.

Lots of community colleges and universities offer network VoIP and telephony courses or certificate programs as well, such as Florida Community College, College of DuPage and Riverland Community College.

This press release was orginally distributed by SBWire

New Jersey, USA — (SBWIRE) — 06/13/2022 — The latest study released on the Global Virtual PBX Market by AMA Research evaluates market size, trend, and forecast to 2027. The Virtual PBX market study covers significant research data and proofs to be a handy resource document for managers, analysts, industry experts and other key people to have ready-to-access and self-analyzed study to help understand market trends, growth drivers, opportunities and upcoming challenges and about the competitors.

Key Players in This Report Include:
Cisco Systems (United States), AT&T (United States), Avaya (United States), BT Group (United Kingdom), Mitel Networks (Canada), 8×8 (United States), Polycom (United States), Comcast Business (United States), MegaPath (United States), CenturyLink (United States)

Download sample Report PDF (Including Full TOC, Table & Figures) @ https://www.advancemarketanalytics.com/sample-report/177214-global-virtual-pbx-market#utm_source=SBWireVinay

Definition:
Virtual PBX is that the type of voice-over-internet protocol, that is sometimes practiced for handling incoming calls. PBX stands for private branch exchange, wherever the telecom model of communication is employed for the exchange of knowledge. it's meant to assist in little business. the businesses dealing during this sector for providing and advancement of virtual PBX solutions. Unified communication is the technology that provides a communication platform that drives the Virtual PBX market.

Market Drivers:
– Rising Demand of Virtual PBX for High-Quality Voice Calls and Scalability
– Customizable Cloud PBX Platforms That Adapt with The Proportion of Business Requirements

Market Opportunities:
– Rising Innovation in Cloud Hosted VoIP Systems to Offer Real-Time Access Toward Statistics and Business Activities to Track Ongoing and Missed Calls

Market Trend:
– Integrated Communication Platforms to be Next Step for Cloud PBX
– The proliferation of Artificial Intelligence (AI) And Learning Algorithms in The Virtual PBX

The Global Virtual PBX Market segments and Market Data Break Down are illuminated below:
by Application (Large Enterprises, Small and Medium-sized Enterprises), Components (Software, Services), Function (Virtual Deployment and Setup, Network Traffic Management, Virtual Assistance and Support, Configuration and Change Management, Bandwidth Management and Optimization, Others), Industry Verticals (IT, BFSI, Healthcare, Manufacturing, Retail, Government and Public Sector, Education, Others)

Global Virtual PBX market report highlights information regarding the current and future industry trends, growth patterns, as well as it offers business strategies to help the stakeholders in making sound decisions that may help to ensure the profit trajectory over the forecast years.

Have a query? Market an enquiry before purchase @ https://www.advancemarketanalytics.com/enquiry-before-buy/177214-global-virtual-pbx-market#utm_source=SBWireVinay

Geographically, the detailed analysis of consumption, revenue, market share, and growth rate of the following regions:
– The Middle East and Africa (South Africa, Saudi Arabia, UAE, Israel, Egypt, etc.)
– North America (United States, Mexico & Canada)
– South America (Brazil, Venezuela, Argentina, Ecuador, Peru, Colombia, etc.)
– Europe (Turkey, Spain, Turkey, Netherlands Denmark, Belgium, Switzerland, Germany, Russia UK, Italy, France, etc.)
– Asia-Pacific (Taiwan, Hong Kong, Singapore, Vietnam, China, Malaysia, Japan, Philippines, Korea, Thailand, India, Indonesia, and Australia).

Objectives of the Report
– -To carefully analyze and forecast the size of the Virtual PBX market by value and volume.
– -To estimate the market shares of major segments of the Virtual PBX
– -To showcase the development of the Virtual PBX market in different parts of the world.
– -To analyze and study micro-markets in terms of their contributions to the Virtual PBX market, their prospects, and individual growth trends.
– -To offer precise and useful details about factors affecting the growth of the Virtual PBX
– -To provide a meticulous assessment of crucial business strategies used by leading companies operating in the Virtual PBX market, which include research and development, collaborations, agreements, partnerships, acquisitions, mergers, new developments, and product launches.

Buy Complete Assessment of Virtual PBX market Now @ https://www.advancemarketanalytics.com/buy-now?format=1&report=177214#utm_source=SBWireVinay

Major highlights from Table of Contents:
Virtual PBX Market Study Coverage:
– It includes major manufacturers, emerging player's growth story, and major business segments of Virtual PBX market, years considered, and research objectives. Additionally, segmentation on the basis of the type of product, application, and technology.
– Virtual PBX Market Executive Summary: It gives a summary of overall studies, growth rate, available market, competitive landscape, market drivers, trends, and issues, and macroscopic indicators.
– Virtual PBX Market Production by Region Virtual PBX Market Profile of Manufacturers-players are studied on the basis of SWOT, their products, production, value, financials, and other vital factors.
– Key Points Covered in Virtual PBX Market Report:
– Virtual PBX Overview, Definition and Classification Market drivers and barriers
– Virtual PBX Market Competition by Manufacturers
– Impact Analysis of COVID-19 on Virtual PBX Market
– Virtual PBX Capacity, Production, Revenue (Value) by Region (2021-2027)
– Virtual PBX Supply (Production), Consumption, Export, Import by Region (2021-2027)
– Virtual PBX Production, Revenue (Value), Price Trend by Type {Payment Gateway, Merchant Account, Subscription Management,}
– Virtual PBX Manufacturers Profiles/Analysis Virtual PBX Manufacturing Cost Analysis, Industrial/Supply Chain Analysis, Sourcing Strategy and Downstream Buyers, Marketing
– Strategy by Key Manufacturers/Players, Connected Distributors/Traders Standardization, Regulatory and collaborative initiatives, Industry road map and value chain Market Effect Factors Analysis.

Browse Complete Summary and Table of Content @ https://www.advancemarketanalytics.com/reports/177214-global-virtual-pbx-market#utm_source=SBWireVinay

Key questions answered
– How feasible is Virtual PBX market for long-term investment?
– What are influencing factors driving the demand for Virtual PBX near future?
– What is the impact analysis of various factors in the Global Virtual PBX market growth?
– What are the exact trends in the regional market and how successful they are?
– Thanks for reading this article; you can also get individual chapter wise section or region wise report version like North America, Middle East, Africa, Europe or LATAM, Southeast Asia.

Contact US:
Craig Francis (PR & Marketing Manager)
AMA Research & Media LLP
Unit No. 429, Parsonage Road Edison, NJ
New Jersey USA – 08837

For more information on this press release visit: http://www.sbwire.com/press-releases/virtual-pbx-market-giants-spending-is-going-to-boom-megapath-avaya-polycom-1358918.htm

The need for today’s organizations to share information, along with proliferation of high-speed broadband, has driven the global unified communications (UC) market for the past decade, if not longer. UC streamlines communications so that geologically-dispersed employees can interact digitally as if they’re in the same office, even if they’re located thousands of miles apart.

Centralized administration also makes UC popular with IT managers because it reduces the time and effort needed to support and secure corporate communications of all kinds. Because of a need for specialized skills to make large-scale UC implementations run their best, top UC vendors offer certifications to buttress and boost workforce capability and quality.

Simply Hired lists $91,623 as the average salary for a UC engineer’s role, with highest salaries reported at $139,737. Glassdoor lists UC salaries as high as $166,000 for senior and UC engineer positions. UC engineer salaries declined slightly from previous years with the average down from $94,354 to $91,623 (a dip of just under three percent). While this dip could just represent normal market fluctuations, it is a trend worth watching because we also observed a slight salary decrease last year.

We dug into various job boards to see how many UC jobs are available, specifically targeting jobs that called out one or more of our top five certifications: Avaya ACSS, CCIE Collaboration, CCNP Collaboration, IBM Sametime and MCSE: Productivity.

Because new UC technologies continually come to market, UC offers interesting, high-demand job opportunities as companies seek to Excellerate communication and collaboration. However, UC is no easy career path. UC roles require knowledge of several IT areas and technical disciplines. As a result, earning UC certifications often requires multiple exams and credentials.

The following sections dig into the details for our top five certs, listed in order of sponsor name, not by any planned ranking.

ACSS: Avaya Certified Solution Specialist

For IT professionals supporting Avaya products, the ACSS is a must-have credential. The company updated its certification programs in late 2015 and currently offers two separate professional certification tracks:

Sales and Design – this track offers three credentials:

• Avaya Professional Sales Specialist (APSS)
• Avaya Certified Design Specialist (ACDS)
• Avaya Professional Design Specialist (APDS)

Services – this track is aligned with Avaya engagement solutions and products, so you’ll see two flavors for some of the certifications depending on which solution track (product or engagement solution) is targeted. Avaya currently offers the following Services credentials:

• Avaya Support Professional Specialist (ASPS)
• Avaya Implementation Professional Specialist (AIPS)
• ACSS: Avaya Certified Solution Specialist (ACSS) (engagement solution) and Avaya Certified Support Specialist (ACSS) (product)
• ACIS: Avaya Certified Integration Specialist (ACIS) (engagement solutions) and Avaya Certified Implementation Specialist (ACIS) (product)

The advanced-level ACSS cert targets more experienced Avaya practitioners both in support specialist and product specialist roles, covering 19 individual credentials. Candidates should possess technical skills sufficient to configure, install and administer Avaya products. Also, they should be well-versed in Avaya product maintenance, and in testing product implementations and troubleshooting issues. Successful candidates typically possess at least two years’ direct experience supporting Avaya products and four years working with the chosen Avaya technology. Each certification is valid for two years.

Requirements to obtain the ACSS certification depend on which credential one chooses to pursue. For information on prerequisite skills, curriculum maps, required training and the number of exams for individual credentials, visit Avaya’s credential program webpage. (Click the Services Credentials tab, then click on the ACSS button to view the full Catalog. Additional program information appears in the Avaya Professional Credential Program Overview.)

ACSS Facts and Figures

CCCIE Collaboration: Cisco Certified Internetwork Expert Collaboration

Cisco offers its CCIE Collaboration certification, which identifies expert skills in unified communications, video and telecom. Only the cream of the crop earns the CCIE, and CCIE Collaboration is no exception.

The expert-level CCIE Collaboration credential recognizes seasoned collaboration and UC architects, as well as voice and video network managers, who design, deploy and troubleshoot enterprise collaboration solutions that are moderately to highly complex. Although the certification requires no prerequisites or specific training, Cisco designed the CCIE Collaboration for individuals with true expertise and lots of relevant experience (three to five years, minimum) with UC solution integration, configuration and troubleshooting.

Like other CCIE certs, the certification has a written qualification test and a hands-on lab exam, both of which are rigorous and often take multiple attempts to pass. Cisco includes emerging technologies in its assessments. A great value-add available through the Cisco 360 Learning Program for CCIE Collaboration is remote access to an online environment that contains equipment to practice hands-on for the lab exam.

CCIE credential holders must recertify every two years or it will be suspended. It’s the responsibility of the credential holder to keep track of their individual recertification deadline. You can apply for a one-year extension to complete re-cert requirements, but if you miss that deadline, your certification is lost forever.

Recertification involves passing a single exam. Currently, acceptable recertification exams include any current CCIE written or lab exam, or a current CCDE written or practical exam. Credential holders may also recertify by passing the Cisco Certified Architect (CCAr) interview and board review. Alternatively, credential holders may recertify through participation in the Cisco Continuing Education Program (CEP). To recertify through the CEP, credential holders must earn 100 continuing education credits, pay a $300 administrative fee, and agree to CEP terms and conditions.

CCIE Collaboration Facts and Figures

CCNP Collaboration: Cisco Certified Network Professional Collaboration

The intermediate-level CCNP Collaboration recognizes network engineers who are well versed in Cisco Voice and UC devices and applications in enterprise networks.

Four exams are required to qualify for the CCNP Collaboration credential. A certified candidate designs, implements, configures, manages and troubleshoots Cisco UC applications, networks and devices. Candidates should have in-depth knowledge of all facets of unified networking, including gateways, IP phones, quality of service (QoS), voice, video and presence applications, and utilities for configuring Cisco routers and switches, in addition to one to three years’ experience with these technologies.

Training is recommended but not required. Cisco offers in-depth training courses, both in the classroom and online, for each exam. Depending on the training provider, classroom live and virtual classroom live courses cost approximately $3,795, while online self-paced courses start at about $1,100. Training courses typically last five days.

The CCNP Collaboration, like all Cisco professional-level certifications, requires recertification every three years. To recertify, you must pass one Cisco test before your cert’s expiration date. Acceptable exams include any current 642-XXX professional-level exam, any 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or passing the Cisco Certified Architect (CCAr) interview and board review.

CCNP Collaboration Facts and Figures

IBM Certified System Administrator: Sametime V9.0

The intermediate-level IBM Sametime administrator credential aims at systems administrators with existing skills and hands-on experience in IBM Sametime 9.0. Candidates must understand architectural considerations when running IBM Sametime within an IBM WebSphere environment. They must also demonstrate their knowledge of Sametime deployment and audio/video configuration within Sametime, along with management, troubleshooting, performance monitoring and optimization techniques.

The certification requires candidates to pass a 78-question multiple-choice exam, to be completed in no more than 105 minutes. IBM emphasizes the need for hands-on experience before tackling this exam, stating that “direct application of the skills learned cannot be substituted” with any of the self-study materials. The test measures a candidate’s knowledge of task performance rather than memorization of features and functions.

In addition to the Certified System Administrator credential, IBM also offers two related certifications:

• IBM Certified Associate – Sametime 9.0: This is an entry-level certification for professionals with knowledge regarding the use and administration of an IBM Sametime environment. Successful candidates should possess a basic understanding of UC concepts, databases, and IBM WebSphere and IBM Domino V9.0 environments.
• IBM Certified Advanced System Administrator – Sametime 9.0: This is an advanced professional-level credential for system administrators, application, infrastructure and solution architects. It requires an understanding of the WebSphere Application Server Network Deployment and Liberty Profile environments. Candidates must first obtain the Certified System Administrator credential and then pass an additional exam.

The IBM Certified System Administrator – IBM Lotus Sametime 8.5 credential is still available for those working in Lotus Sametime 8.5 environments.

While IBM certifications are evergreen and don’t expire, the same cannot be said for technology. Credential holders should plan to move up and recertify on new technology as it becomes available.

IBM Certified System Administrator – Sametime V9.0 Facts and Figures

MCSE (Microsoft Certified Solutions Expert): Productivity

The MCSE: Productivity certification targets professionals supporting enterprise-grade hybrid and cloud solutions for Microsoft Office. Key technologies include Microsoft Office 365, Microsoft Office, Exchange, Skype for Business and SharePoint.

To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass one additional test from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends three to four years of experience.

The Microsoft Certification Program underwent extensive changes in September 2016. Once you earn one of the latest MCSE credentials, you do not have to recertify within three years as was the case in the past. However, by passing an elective test each calendar year, you add an entry to your transcript that indicates your commitment to staying current on technologies and expanding your skillset.

MCSE: Productivity Facts and Figures

Beyond the top 5: more UC certifications

The UC certification landscape is not as crowded as the pool of general networking certs or the increasingly popular cloud and mobile credentials, but UC is on the rise nonetheless. In fact, traditional UC is increasingly offered through the cloud, forcing certifications to take on a new flavor to accommodate the latest technologies and techniques.

In addition to the top five certs covered in this article, many colleges and universities offer courses in unified communications or certificate programs aimed at workforce training. Note that most of those programs incorporate Cisco equipment and applications. Other programs are available, though. We conducted a simple Google search that revealed several interesting choices, including the Information Technology: Network Specialist Concentration at the Pennsylvania College of Technology.

Another consideration is Mitel Networks. Although the company doesn’t offer its own IT career certifications as of this writing, Gartner considers Mitel one of the leaders in the UC market, and the company name appears in job board searches for “unified communications” with great frequency. That means there’s an abundance of open positions that call for Mitel experience and/or knowledge. When evaluating UC certifications, and especially certificate programs through colleges or universities, consider if the required skills and knowledge might transfer to a job working with Mitel technology.

Classroom computers around campus are equipped with a variety of teaching tools and programming to enhance the learning experience for students at Saint Louis University. For a demonstration of classroom capabilities, please contact the IT Service Desk at 314-977-4000 or submit a request.

Standard Classrooms

Though many classroom spaces throughout SLU's campus have additional technology or enhanced equipment*, the majority of the classrooms are set up in a standard fashion and include:

• Digital projection system
• Electric screen
• Cameras (fixed or pan, zoom, tilt)*
• Bluray/DVD player
• Local computer - Windows 10
• Laptop connection:
  • VGA w/audio
  • Display port
  • HDMI
• In-room ceiling speakers
• In-room microphone (ceiling or handheld)*
• Instructor podium or credenza (depending on the size of the room).

Information for individual rooms, including schedules, can be found on the online calendar 25Live. From the 25Live homepage, click on the blue "Locations" tab and enter the three-letter building code in the search box.

Go to 25Live

Software in Classrooms

Many Saint Louis University classrooms are equipped with a computer to facilitate teaching and learning. These classroom computers have a standard configuration to allow faculty to make a seamless transition from one classroom to another. The configuration includes the following installed software:

• Classrooms
  • Adobe Acrobat Reader DC
  • Skype for Business
  • Google Chrome
  • Internet Explorer 11/Edge
  • Microsoft Office 2019/O365
  • Mozilla Firefox ESR
  • Panopto
  • VLC Media Player
  • Windows Media Player
  • Zoom
• Labs (in addition to above)
  • SPSS 26
  • EndNoteX8/X9
  • ARCGis

Software Requests

Instructors who require discipline-specific software installed in public classrooms or labs supported by ITS should complete the following steps:

• Before purchasing any new software, contact the IT Service Desk at 314-977-4000 to discuss current hardware and operating system requirements. (Software on shared use computers must meet minimum ITS requirements to work properly, and license management must be part of the plan. Purchases should take place at least eight weeks before you plan to use the software in the computer lab or classroom.)
• Contact the IT Service Desk at 314-977-4000 to submit a request for the software installation.
• Locate the original media and proof of license compliance. All software installed requires proof of license compliance before installation.
• Send the installation media and a copy of the license (or evidence of this allocation) to ITS. Deliver or send the requested software and license documentation to ITS  offices in the Wool Center. To ensure software installation at the time of need, the software and documentation should arrive no later than four weeks before when the software is needed.
• Confirm the proper installation and configuration before classes begin. After the software is received, it will be installed and tested by ITS to ensure that the software appears functional. An ITS staff member will email or contact you by phone to confirm that the software is installed and available for testing by you or a designee, and to ensure that your configuration/functionality expectations are met.

Repair and Maintenance

To help minimize downtime for our classroom installations throughout campus, ITS proactively maintains our classroom installations. If your department has a problem with a piece of equipment or a technology installation that is not part of the ITS inventory, we may still be able to help.

If it is beyond our scope, we can identify the appropriate vendor to handle the situation. This service is offered to the University community to help identify problems more efficiently to minimize downtime. We charge back parts plus labor and/or pass through any vendor charges.

If you have a repair request, please contact the Help Desk at 314-977-4000 or ask@slu.edu.

Tech Support

Information Technology Services seeks to assist all faculty members of the SLU community with technical needs so that class sessions may progress smoothly and uninterrupted. If something does not go well, we are dedicated to providing full support until the issue is resolved.

For support, call 314-977-4000, email ask@slu.edu or visit help.slu.edu.

Please Note: Support is not provided for non-standard software or hardware, non-academic/non-University related devices and non-technology related needs, such as whiteboards, chalk or markers.

Troubleshooting Tips

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