Avaya’s (News - Alert) IP Office phone system, used by businesses globally for their communications needs, uses software license keys to control access to its copyright-protected software. The idea, of course, is to ensure that only customers who paid for the software can use it. An additional protection is a requirement that each software license on an IP Office system be associated with the system’s Avaya SD card which the end user had to keep in its possession to use the licenses.
However, there are clearly ways to circumvent the system – illegally. Three individuals were indicted on a charge of violating federal wire fraud and money laundering statutes in connection with an operation to sell over $88 million of stolen Avaya Direct International software licenses.
The Western District of Oklahoma grand jury charged the following defendants with conspiracy to commit wire fraud and 13 counts of wire fraud: Raymond Bradley Pearce, 46, of Tuttle, Oklahoma; Dusti O. Pearce, 44, of Tuttle, Oklahoma; and Jason M. Hines, 42, of Caldwell, New Jersey. Brad Pearce and Dusti Pearce were also charged one count of conspiracy to commit money laundering and money laundering.
Brad was a customer service employee at Avaya and allegedly used his system administrator privileges to generate tens of millions of dollars of ADI software license keys that he sold to Hines and other customers, who in turn sold them to resellers and end users worldwide, according to the indictment. The retail value of each Avaya license ranged from under $100 to thousands of dollars.
Brad also allegedly employed his system administrator privileges to hijack the accounts of former Avaya employees to generate additional ADI software license keys. Furthermore, he allegedly used these privileges to alter information about the accounts to conceal he was generating ADI license keys, preventing Avaya from discovering the fraud scheme for many years.
Dusti allegedly handled accounting and helped run the financial side of the illegal business.
Hines operated Direct Business Services Int., a de-authorized Avaya reseller, in New Jersey. He allegedly bought software licenses from the Pearces under his name and also using an alias, Joe Brown, according to the indictment.
The illegal operation prevented Avaya from making any money on its stolen intellectual property and undercut the global market in Avaya ADI software licenses because the Pearces and Hines sold licenses at significantly below the wholesale price, according to the indictment.
The Pearces allegedly funneled profits from the scheme through a PayPal (News - Alert) account created under a false name to multiple bank accounts, and then transferred money to numerous other investment and bank accounts. They also allegedly purchased large quantities of gold bullion and other valuable items.
The indictment lists numerous assets subject to forfeiture including cash, gold, silver, collectible coins, cryptocurrency and real property.
Edited by Erik Linask
Senior Support Engineer
Date: Jun 28, 2022
Location:
Thornton, CO, US
Requisition ID: 33061
ABOUT AVAYA
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.
ABOUT THE OPPORTUNITY
Customer Product Engineer (CPE) aka TIER-IV Engineer is responsible for subject matter expertise and customer advocacy within Product House (R&D) team providing proactive and reactive support to Avaya Services team supporting customers.
In addition to the technical competencies, CPE sets direction, establishes training and provides mentorship to technical resources across all internal and external channels. CPE delivers fixing content and adjusts configurations of running in production products. CPE serve as technical advisor to solve difficult issues within the given domain and will provide technical leadership as a part of a dynamic team in a very technologically demanding environment.
To be successful in this role you would need a high degree of interaction, leadership, and customer empathy to work with customer support channels and team members.
ABOUT THE RESPONSIBILITIES
ABOUT THE REQUIREMENTS
EXPERIENCE:
SKILLS & COMPETENCIES:
ADDITIONAL INFORMATION:
#LI-RP1
EDUCATION/QUALIFICATION:
COMPENSATION - SECTION PERTAINS TO COLORADO APPLICANTS ONLY
(Colorado only*) Minimum salary of $83,400 + bonus + benefits.
Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.
EXPERIENCE
10 - 12 Years of Experience
FOOTER
Explore our current opportunities @ https://www.avaya.com/en/about-avaya/careers/welcome/
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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf
Corporate voice and telephony services have transformed from traditional public-switched telephone networks (PSTNs) and private branch exchanges (PBXs) to voice over IP (VoIP) and IP PBXs, often combined with digital fax, videoconferencing, instant messaging and mobile communications. That means VoIP and telephony certifications now focus on digital communications, along with a good mix of IP networking protocols and methods to support such traffic and to maintain service quality.
In this article, we feature five solid VoIP and telephony certifications from Avaya, Certification Partners, Cisco, Digium (Asterisk) and Microsoft. Unified communications cover a lot of voice and telephony ground, and it adds video and other solutions to the lineup as well.
Salary is a significant consideration when deciding whether to pursue a VoIP and telephony certification. SimplyHired lists $106,149 as the average salary for a VoIP engineer, although Glassdoor‘s average for a VoIP engineer is noticeably lower at $83,772. Still, a salary just under $85,000 is a worthwhile goal in the industry, with a good growth path into more senior positions readily attainable.
To help determine our top five VoIP and telephony certifications, we performed an informal job board survey. That data indicates the number of job posts in which our featured certifications were mentioned on one specific day. The data should supply you an idea of the relative popularity of each certification. [Interested in Business Phone Systems? Check out our top picks.]
Certification |
Total |
||||
ACIS (Avaya) |
142 |
172 |
57 |
94 |
468 |
CCNP: Collaboration (Cisco) |
489 |
567 |
348 |
309 |
1,713 |
CTP (Certification Partners) |
64 |
25 |
101 |
167 |
357 |
dCAP (Asterisk) |
14 |
14 |
18 |
3 |
49 |
MCSE: Productivity (Microsoft) |
252 |
294 |
136 |
137 |
819 |
Avaya is one of the leading solution providers of business communications and collaboration systems. As a spinoff of Lucent Technologies, itself an offspring of Bell Labs, Avaya’s roots are firmly planted in telephony. Certification solution tracks are currently offered in two concentrations: sales and sdesign, and services.
The Avaya Certified Implementation Specialist (ACIS) certification falls into the Services track and recognizes an individual’s ability to install, deploy, test and troubleshoot Avaya products at a beginning to intermediate skill level. Several credentials are available for the ACIS certification:
Candidates interested in the Sales and Design solution track should check out the Avaya Certified Design Specialist (ACDS), Avaya Professional Design Specialist (APDS) and the Avaya Professional Sales Specialist (APSS) certifications.
Note: Some Avaya credentials are available only to Avaya partners and associates, while others are open to all takers. See the Avaya Professional Credential Program Overview for details. Individuals not affiliated with a specific organization can create a “non-relationship” account on the Avaya Learning site to purchase a certification exam.
For most topics, Avaya recommends candidates have two years of experience in relevant technologies plus one more year implementing the core product. Each ACIS certification remains valid for two years.
Certification Name |
Avaya Certified Implementation Specialist (ACIS) |
Prerequisites & Required Courses |
Training recommended. Candidates should check the certification page for individual solution track for details. Training costs vary by solution track, but candidates can expect to pay $1,400 to $3,500 per course. Some tracks recommend multiple courses. |
Number of Exams |
One or more exams per credential. |
Cost per Exam |
Most exams are $125. Exams administered by Pearson VUE or online through the Avaya Learning Center. |
URL |
https://www.avaya-learning.com/lms/#/credentials/credential-program (Services Credentials category) |
Self-Study Materials |
Avaya Learning Partners offer training for each exam; costs range from $1,400 to $3,500 per course. |
Cisco remains one of the world’s dominant IP telephony players. Its Collaboration certifications are available at associate, professional and expert levels, where our top-five pick is the mid-level Cisco Certified Network Professional (CCNP).
The Collaboration certification portfolio is geared toward network professionals and network engineers who work with voice and video, particularly Cisco Collaboration solutions. Targeted skills include configuring and implementing Cisco Collaboration solutions, planning and designing video network collaborations, and maintaining implemented solutions.
Candidates are required to pass four exams to earn the CCNP Collaboration credential. Training is optional but recommended. Candidates can expect to pay about $3,800 for live classroom or virtual courses.
Recertification is required every three years for CCNPs. To maintain this credential, holders must pass any current 642-XXX or 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or the Cisco Certified Architect (CCAr) interview and board review.
Certification Name |
Cisco Certified Network Professional Collaboration (CCNP Collaboration) |
Prerequisites & Required Courses |
A valid CCNA Collaboration certification or any Cisco CCIE or CCDE certification. Training recommended but not required. |
Number of Exams |
Four exams: |
Cost per Exam |
$300 per exam, $1,200 total. Exams administered by Pearson VUE. |
URL |
|
Self-Study Materials |
Cisco maintains links to the course syllabus, study groups, test prep materials, practice exams and more on the Cisco Learning Network Collaboration (CCNP) web page. test pages also contain links to instructor-led training and e-learning opportunities. Numerous collaboration publications are available through Cisco Press. |
The vendor-neutral CTP certification was developed by Certification Partners and the Telecommunications Industry Association (TIA). It’s also endorsed by industry leaders such as Cisco, Avaya, Mitel, Toshiba and Vertical. Many of these leaders either accept the CTP as a stepping stone or prerequisite to their credential programs or recommend the CTP for training and preparation. Certification Partners maintains a complete list of endorsements from telecommunication leaders.
The CTP requires the successful completion of one test that focuses on methods, concepts and best practices in the following areas:
Certification Partners also offers the Convergent Network Technologies (CCNT) certification, which aims at professionals who sell and support convergence services, as well as the CIW certifications in networking and security, web technologies and design and development. Candidates interested in working in the field of convergence who do not yet possess the requisite experience are advised to first obtain the CCNT credential and then gain the required experience.
Certification Partners does not require recertification to maintain the CTP.
Certification Name |
Convergence Technologies Professional (CTP) |
Prerequisites & Required Courses |
CCNT recommended or a minimum of 18 to 24 months of experience in all three knowledge domain areas: Data and Internet Protocol Networking for Convergent Networks; Voice and Telephony Services, Functions and Technologies; and Convergence Technologies. |
Number of Exams |
One exam: TT0-201 (administered through CTC Online), 65 questions, 90 minutes, 75 percent required to pass. |
Cost per Exam |
$225 |
URL |
http://www.ctpcertified.com/certification |
Self-Study Materials |
CTP training is recommended; five-day instructor-led training, $3,395 (includes study guides and test voucher). CTP training products are available from the CTP store (student courseware $199). |
Since its humble beginnings as an open source project in 1999, Asterisk has grown exponentially and become a well-recognized and respected framework for communication and conference servers, VoIP gateways and IP PBX systems. Asterisk can be found in more than 170 countries, powering more than 2 million servers worldwide. Per Digium (which maintains Asterisk in conjunction with the Asterisk community), Asterisk runs in most of the Fortune 1000 companies.
With such widespread popularity, it’s only natural that professionals with Asterisk skills are in demand. To meet industry needs, Digium offers several training courses (Asterisk Essentials, Fast Start and Advanced), as well as the Digium Certified Asterisk Professional (dCAP) and Digium Certified Asterisk Administrator (dCAA) certifications.
The dCAP targets experienced Asterisk professionals. Candidates are expected to possess real-world experience (typically a minimum of three to 24 months), in-depth knowledge of Linux (basic administration, manipulating files and modifying configuration files) and Asterisk experience (installation, Asterisk dial plan format and syntax, use of basic CLI commands and registration of VoIP devices). Other recommended skills include basic programming and scripting languages (Perl, Bash, C and/or C++, for example) and an understanding of VoIP protocols.
Candidates must pass a two-part exam, which consists of a written test and a practical lab test (in which you configure a PBX), to earn the credential. While there are no prerequisites, the Asterisk Advanced training course is highly recommended before attempting the exam.
Although the Digium website doesn’t specify recertification requirements, dCAP certification is granted for a “specific released, stable version of Asterisk.”
Certification Name |
Digium Certified Asterisk Professional (dCAP) |
Prerequisites & Required Courses |
None required. Asterisk Advanced training course highly recommended, along with 3 to 24 months of real-world experience, working knowledge of setting up and maintaining an Asterisk server, and familiarity with Asterisk sample configuration files. (Training costs approximately $2,650.) |
Number of Exams |
Two exams (115-question written exam, plus a practical lab exam). |
Cost per Exam |
$510. Prices may vary by geography. |
URL |
|
Self-Study Materials |
Training courses available. Recommended reading: Asterisk: The Definitive Guide, 4th edition, by Russell Bryant, Leif Madsen and Jim Van Meggelen. O’Reilly Media: May 2013. ISBN-13: 978-1-4493-3242-6 ($46.99 for eBook, $54.99 for print version). |
Microsoft rolled out several new MCSE certifications in 2016, including the MCSE: Productivity. Although this certification is geared toward enterprise-grade hybrid and cloud solutions for Microsoft Office, it allows candidates to specialize in any of several Microsoft technologies, including Skype for Business.
To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass an elective test from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends at least three years of experience.
The MCSE: Productivity credential doesn’t expire. However, credential holders are encouraged to re-earn the certification each year by passing another elective exam. Doing so indicates your desire to stay current on technologies and broaden your skillset, and you’ll post another entry to your certification transcript.
Certification Name |
MCSE: Productivity |
Prerequisites & Required Courses |
MCSA: Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. |
Number of Exams |
Candidates must pass one of the following exams: |
Cost per Exam |
$165 per exam. Exams administered by Pearson VUE. |
URL |
https://www.microsoft.com/en-us/learning/mcse-productivity-certification.aspx |
Self-Study Materials |
Microsoft Learning provides links to training, practice exams by third-party vendors (including MeasureUp), case studies, test study groups and more. Links to community support forums and other resources are listed on each test web page. Microsoft also offers various training options through its Microsoft Official Courses On-Demand (MOC On-Demand) program. |
The SIP School, a part of Vocale Ltd. in the U.K., offers a range of affordable, vendor-neutral VoIP and SIP certifications, including the SIP School VVoIP Professional (SSVVP). The SSVVP was on our top five list for the last few years but was replaced by the MCSE: Productivity in 2018, owing mainly to interest from employers.
The ZyXEL Certified Network Professional – VoIP (ZCNP VoIP) is another good certification, which is vendor-specific and therefore geared toward networking professionals who support ZyXEL products.
3CX offers a certification program for professionals who deploy, manage and support 3CX IP PBX systems. The 3CX credentials are offered in three tiers: basic, intermediate and advanced.
Lots of community colleges and universities offer network VoIP and telephony courses or certificate programs as well, such as Florida Community College, College of DuPage and Riverland Community College.
This press release was orginally distributed by SBWire
New Jersey, USA — (SBWIRE) — 06/13/2022 — The latest study released on the Global Virtual PBX Market by AMA Research evaluates market size, trend, and forecast to 2027. The Virtual PBX market study covers significant research data and proofs to be a handy resource document for managers, analysts, industry experts and other key people to have ready-to-access and self-analyzed study to help understand market trends, growth drivers, opportunities and upcoming challenges and about the competitors.
Key Players in This Report Include:
Cisco Systems (United States), AT&T (United States), Avaya (United States), BT Group (United Kingdom), Mitel Networks (Canada), 8×8 (United States), Polycom (United States), Comcast Business (United States), MegaPath (United States), CenturyLink (United States)
Download sample Report PDF (Including Full TOC, Table & Figures) @ https://www.advancemarketanalytics.com/sample-report/177214-global-virtual-pbx-market#utm_source=SBWireVinay
Definition:
Virtual PBX is that the type of voice-over-internet protocol, that is sometimes practiced for handling incoming calls. PBX stands for private branch exchange, wherever the telecom model of communication is employed for the exchange of knowledge. it's meant to assist in little business. the businesses dealing during this sector for providing and advancement of virtual PBX solutions. Unified communication is the technology that provides a communication platform that drives the Virtual PBX market.
Market Drivers:
– Rising Demand of Virtual PBX for High-Quality Voice Calls and Scalability
– Customizable Cloud PBX Platforms That Adapt with The Proportion of Business Requirements
Market Opportunities:
– Rising Innovation in Cloud Hosted VoIP Systems to Offer Real-Time Access Toward Statistics and Business Activities to Track Ongoing and Missed Calls
Market Trend:
– Integrated Communication Platforms to be Next Step for Cloud PBX
– The proliferation of Artificial Intelligence (AI) And Learning Algorithms in The Virtual PBX
The Global Virtual PBX Market segments and Market Data Break Down are illuminated below:
by Application (Large Enterprises, Small and Medium-sized Enterprises), Components (Software, Services), Function (Virtual Deployment and Setup, Network Traffic Management, Virtual Assistance and Support, Configuration and Change Management, Bandwidth Management and Optimization, Others), Industry Verticals (IT, BFSI, Healthcare, Manufacturing, Retail, Government and Public Sector, Education, Others)
Global Virtual PBX market report highlights information regarding the current and future industry trends, growth patterns, as well as it offers business strategies to help the stakeholders in making sound decisions that may help to ensure the profit trajectory over the forecast years.
Have a query? Market an enquiry before purchase @ https://www.advancemarketanalytics.com/enquiry-before-buy/177214-global-virtual-pbx-market#utm_source=SBWireVinay
Geographically, the detailed analysis of consumption, revenue, market share, and growth rate of the following regions:
– The Middle East and Africa (South Africa, Saudi Arabia, UAE, Israel, Egypt, etc.)
– North America (United States, Mexico & Canada)
– South America (Brazil, Venezuela, Argentina, Ecuador, Peru, Colombia, etc.)
– Europe (Turkey, Spain, Turkey, Netherlands Denmark, Belgium, Switzerland, Germany, Russia UK, Italy, France, etc.)
– Asia-Pacific (Taiwan, Hong Kong, Singapore, Vietnam, China, Malaysia, Japan, Philippines, Korea, Thailand, India, Indonesia, and Australia).
Objectives of the Report
– -To carefully analyze and forecast the size of the Virtual PBX market by value and volume.
– -To estimate the market shares of major segments of the Virtual PBX
– -To showcase the development of the Virtual PBX market in different parts of the world.
– -To analyze and study micro-markets in terms of their contributions to the Virtual PBX market, their prospects, and individual growth trends.
– -To offer precise and useful details about factors affecting the growth of the Virtual PBX
– -To provide a meticulous assessment of crucial business strategies used by leading companies operating in the Virtual PBX market, which include research and development, collaborations, agreements, partnerships, acquisitions, mergers, new developments, and product launches.
Buy Complete Assessment of Virtual PBX market Now @ https://www.advancemarketanalytics.com/buy-now?format=1&report=177214#utm_source=SBWireVinay
Major highlights from Table of Contents:
Virtual PBX Market Study Coverage:
– It includes major manufacturers, emerging player's growth story, and major business segments of Virtual PBX market, years considered, and research objectives. Additionally, segmentation on the basis of the type of product, application, and technology.
– Virtual PBX Market Executive Summary: It gives a summary of overall studies, growth rate, available market, competitive landscape, market drivers, trends, and issues, and macroscopic indicators.
– Virtual PBX Market Production by Region Virtual PBX Market Profile of Manufacturers-players are studied on the basis of SWOT, their products, production, value, financials, and other vital factors.
– Key Points Covered in Virtual PBX Market Report:
– Virtual PBX Overview, Definition and Classification Market drivers and barriers
– Virtual PBX Market Competition by Manufacturers
– Impact Analysis of COVID-19 on Virtual PBX Market
– Virtual PBX Capacity, Production, Revenue (Value) by Region (2021-2027)
– Virtual PBX Supply (Production), Consumption, Export, Import by Region (2021-2027)
– Virtual PBX Production, Revenue (Value), Price Trend by Type {Payment Gateway, Merchant Account, Subscription Management,}
– Virtual PBX Manufacturers Profiles/Analysis Virtual PBX Manufacturing Cost Analysis, Industrial/Supply Chain Analysis, Sourcing Strategy and Downstream Buyers, Marketing
– Strategy by Key Manufacturers/Players, Connected Distributors/Traders Standardization, Regulatory and collaborative initiatives, Industry road map and value chain Market Effect Factors Analysis.
Browse Complete Summary and Table of Content @ https://www.advancemarketanalytics.com/reports/177214-global-virtual-pbx-market#utm_source=SBWireVinay
Key questions answered
– How feasible is Virtual PBX market for long-term investment?
– What are influencing factors driving the demand for Virtual PBX near future?
– What is the impact analysis of various factors in the Global Virtual PBX market growth?
– What are the exact trends in the regional market and how successful they are?
– Thanks for reading this article; you can also get individual chapter wise section or region wise report version like North America, Middle East, Africa, Europe or LATAM, Southeast Asia.
Contact US:
Craig Francis (PR & Marketing Manager)
AMA Research & Media LLP
Unit No. 429, Parsonage Road Edison, NJ
New Jersey USA – 08837
For more information on this press release visit: http://www.sbwire.com/press-releases/virtual-pbx-market-giants-spending-is-going-to-boom-megapath-avaya-polycom-1358918.htm
The need for today’s organizations to share information, along with proliferation of high-speed broadband, has driven the global unified communications (UC) market for the past decade, if not longer. UC streamlines communications so that geologically-dispersed employees can interact digitally as if they’re in the same office, even if they’re located thousands of miles apart.
Centralized administration also makes UC popular with IT managers because it reduces the time and effort needed to support and secure corporate communications of all kinds. Because of a need for specialized skills to make large-scale UC implementations run their best, top UC vendors offer certifications to buttress and boost workforce capability and quality.
Simply Hired lists $91,623 as the average salary for a UC engineer’s role, with highest salaries reported at $139,737. Glassdoor lists UC salaries as high as $166,000 for senior and UC engineer positions. UC engineer salaries declined slightly from previous years with the average down from $94,354 to $91,623 (a dip of just under three percent). While this dip could just represent normal market fluctuations, it is a trend worth watching because we also observed a slight salary decrease last year.
We dug into various job boards to see how many UC jobs are available, specifically targeting jobs that called out one or more of our top five certifications: Avaya ACSS, CCIE Collaboration, CCNP Collaboration, IBM Sametime and MCSE: Productivity.
Certification |
Total |
||||
Avaya ACSS |
51 |
69 |
35 |
49 |
155 |
CCIE Collaboration |
287 |
347 |
599 |
182 |
1,415 |
CCNP Collaboration |
407 |
562 |
924 |
287 |
2,180 |
IBM Sametime |
22 |
32 |
151 |
20 |
225 |
MCSE Productivity |
238 |
286 |
3008 |
106 |
938 |
Because new UC technologies continually come to market, UC offers interesting, high-demand job opportunities as companies seek to Excellerate communication and collaboration. However, UC is no easy career path. UC roles require knowledge of several IT areas and technical disciplines. As a result, earning UC certifications often requires multiple exams and credentials.
The following sections dig into the details for our top five certs, listed in order of sponsor name, not by any planned ranking.
For IT professionals supporting Avaya products, the ACSS is a must-have credential. The company updated its certification programs in late 2015 and currently offers two separate professional certification tracks:
Sales and Design – this track offers three credentials:
Services – this track is aligned with Avaya engagement solutions and products, so you’ll see two flavors for some of the certifications depending on which solution track (product or engagement solution) is targeted. Avaya currently offers the following Services credentials:
The advanced-level ACSS cert targets more experienced Avaya practitioners both in support specialist and product specialist roles, covering 19 individual credentials. Candidates should possess technical skills sufficient to configure, install and administer Avaya products. Also, they should be well-versed in Avaya product maintenance, and in testing product implementations and troubleshooting issues. Successful candidates typically possess at least two years’ direct experience supporting Avaya products and four years working with the chosen Avaya technology. Each certification is valid for two years.
Requirements to obtain the ACSS certification depend on which credential one chooses to pursue. For information on prerequisite skills, curriculum maps, required training and the number of exams for individual credentials, visit Avaya’s credential program webpage. (Click the Services Credentials tab, then click on the ACSS button to view the full Catalog. Additional program information appears in the Avaya Professional Credential Program Overview.)
Certification Name |
Avaya Certified Solution Specialist (ACSS) |
Prerequisites & Required Courses |
Minimum of 4 years’ experience in the relevant technology plus 2 years’ experience supporting the Avaya product. Training is required and available in multiple formats (classroom, virtual classroom and on-demand); depending on solution track. Expect to pay between $3,500 and $4,500 per classroom course, or $1,400 per 16-hour course, and $2,100 per 24-hour course in the virtual classroom or on-demand. |
Number of Exams |
One test per credential |
Cost of Exam |
$125 Exams administered by Pearson VUE |
URL |
https://www.avaya-learning.com/lms/#/credentials/credential-program |
Self-Study Materials |
None |
Cisco offers its CCIE Collaboration certification, which identifies expert skills in unified communications, video and telecom. Only the cream of the crop earns the CCIE, and CCIE Collaboration is no exception.
The expert-level CCIE Collaboration credential recognizes seasoned collaboration and UC architects, as well as voice and video network managers, who design, deploy and troubleshoot enterprise collaboration solutions that are moderately to highly complex. Although the certification requires no prerequisites or specific training, Cisco designed the CCIE Collaboration for individuals with true expertise and lots of relevant experience (three to five years, minimum) with UC solution integration, configuration and troubleshooting.
Like other CCIE certs, the certification has a written qualification test and a hands-on lab exam, both of which are rigorous and often take multiple attempts to pass. Cisco includes emerging technologies in its assessments. A great value-add available through the Cisco 360 Learning Program for CCIE Collaboration is remote access to an online environment that contains equipment to practice hands-on for the lab exam.
CCIE credential holders must recertify every two years or it will be suspended. It’s the responsibility of the credential holder to keep track of their individual recertification deadline. You can apply for a one-year extension to complete re-cert requirements, but if you miss that deadline, your certification is lost forever.
Recertification involves passing a single exam. Currently, acceptable recertification exams include any current CCIE written or lab exam, or a current CCDE written or practical exam. Credential holders may also recertify by passing the Cisco Certified Architect (CCAr) interview and board review. Alternatively, credential holders may recertify through participation in the Cisco Continuing Education Program (CEP). To recertify through the CEP, credential holders must earn 100 continuing education credits, pay a $300 administrative fee, and agree to CEP terms and conditions.
Certification Name |
Cisco Certified Internetwork Expert (CCIE) Collaboration |
Prerequisites & Required Courses |
No course prerequisites. In-depth understanding of test syllabus plus three to five years of job experience recommended. |
Number of Exams |
Two exams: Written qualification test (Exam 400-051 version 2.0: CCIE Collaboration), 90 to 110 questions, 120 minutes. Hands-on lab test (Version 2.0), 8 hours. |
Cost of Exam |
Written exam: $450, test 400-051 |
URL |
https://learningnetwork.cisco.com/community/certifications/ccie_collaboration |
Self-Study Materials |
Written exam: The CCIE written exam website maintains a list of Cisco Press resources, reference and design guides, training, self-assessment tools, and more. Additional self-study resources are available from the Cisco Learning Network Store. CCIE Practice Exam: Udemy offers a practice test with weekly-updated Q&A as the final prep for the CCIE. |
The intermediate-level CCNP Collaboration recognizes network engineers who are well versed in Cisco Voice and UC devices and applications in enterprise networks.
Four exams are required to qualify for the CCNP Collaboration credential. A certified candidate designs, implements, configures, manages and troubleshoots Cisco UC applications, networks and devices. Candidates should have in-depth knowledge of all facets of unified networking, including gateways, IP phones, quality of service (QoS), voice, video and presence applications, and utilities for configuring Cisco routers and switches, in addition to one to three years’ experience with these technologies.
Training is recommended but not required. Cisco offers in-depth training courses, both in the classroom and online, for each exam. Depending on the training provider, classroom live and virtual classroom live courses cost approximately $3,795, while online self-paced courses start at about $1,100. Training courses typically last five days.
The CCNP Collaboration, like all Cisco professional-level certifications, requires recertification every three years. To recertify, you must pass one Cisco test before your cert’s expiration date. Acceptable exams include any current 642-XXX professional-level exam, any 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or passing the Cisco Certified Architect (CCAr) interview and board review.
The intermediate-level IBM Sametime administrator credential aims at systems administrators with existing skills and hands-on experience in IBM Sametime 9.0. Candidates must understand architectural considerations when running IBM Sametime within an IBM WebSphere environment. They must also demonstrate their knowledge of Sametime deployment and audio/video configuration within Sametime, along with management, troubleshooting, performance monitoring and optimization techniques.
The certification requires candidates to pass a 78-question multiple-choice exam, to be completed in no more than 105 minutes. IBM emphasizes the need for hands-on experience before tackling this exam, stating that “direct application of the skills learned cannot be substituted” with any of the self-study materials. The test measures a candidate’s knowledge of task performance rather than memorization of features and functions.
In addition to the Certified System Administrator credential, IBM also offers two related certifications:
The IBM Certified System Administrator – IBM Lotus Sametime 8.5 credential is still available for those working in Lotus Sametime 8.5 environments.
While IBM certifications are evergreen and don’t expire, the same cannot be said for technology. Credential holders should plan to move up and recertify on new technology as it becomes available.
Certification Name |
IBM Certified System Administrator – Sametime V9.0 |
Prerequisites |
Basic IBM Sametime administration knowledge plus hands-on experience with IBM Sametime V9.0 |
Number of Exams |
One exam: Exam C2040-413: IBM Sametime 9.0 Administration (78 questions, 105 minutes, 52 questions required to pass) |
Cost of Exam |
$200. Exams administered by Pearson VUE. |
URL |
|
Self-Study Materials |
IBM maintains a list of test objectives, Technotes, product documentation and web resources for the exam. Also, candidates can purchase a web-based sample/practice test (number A2040-413 Assessment: IBM Sametime 9.0 Administration) from Pearson VUE for $30. |
The MCSE: Productivity certification targets professionals supporting enterprise-grade hybrid and cloud solutions for Microsoft Office. Key technologies include Microsoft Office 365, Microsoft Office, Exchange, Skype for Business and SharePoint.
To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass one additional test from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends three to four years of experience.
The Microsoft Certification Program underwent extensive changes in September 2016. Once you earn one of the latest MCSE credentials, you do not have to recertify within three years as was the case in the past. However, by passing an elective test each calendar year, you add an entry to your transcript that indicates your commitment to staying current on technologies and expanding your skillset.
Certification Name |
Microsoft Certified Solutions Expert (MCSE): Productivity |
Prerequisites & Required Courses |
MCSA: Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification |
Number of Exams |
Candidates must pass one of the following exams: |
Cost of Exam |
$165 per exam. Exams administered by Pearson VUE. |
URL |
https://www.microsoft.com/en-us/learning/mcse-productivity-certification.aspx |
Self-Study Materials |
Microsoft provides links to training, practice exams by third-party vendors such as Mindhub and MeasureUp, case studies, test study groups and more. Links to community support forums and other resources are listed on each test web page. Microsoft also offers various training options through its Microsoft Official Courses On-Demand (MOC On-Demand) program. |
The UC certification landscape is not as crowded as the pool of general networking certs or the increasingly popular cloud and mobile credentials, but UC is on the rise nonetheless. In fact, traditional UC is increasingly offered through the cloud, forcing certifications to take on a new flavor to accommodate the latest technologies and techniques.
In addition to the top five certs covered in this article, many colleges and universities offer courses in unified communications or certificate programs aimed at workforce training. Note that most of those programs incorporate Cisco equipment and applications. Other programs are available, though. We conducted a simple Google search that revealed several interesting choices, including the Information Technology: Network Specialist Concentration at the Pennsylvania College of Technology.
Another consideration is Mitel Networks. Although the company doesn’t offer its own IT career certifications as of this writing, Gartner considers Mitel one of the leaders in the UC market, and the company name appears in job board searches for “unified communications” with great frequency. That means there’s an abundance of open positions that call for Mitel experience and/or knowledge. When evaluating UC certifications, and especially certificate programs through colleges or universities, consider if the required skills and knowledge might transfer to a job working with Mitel technology.
Classroom computers around campus are equipped with a variety of teaching tools and programming to enhance the learning experience for students at Saint Louis University. For a demonstration of classroom capabilities, please contact the IT Service Desk at 314-977-4000 or submit a request.
Though many classroom spaces throughout SLU's campus have additional technology or enhanced equipment*, the majority of the classrooms are set up in a standard fashion and include:
Information for individual rooms, including schedules, can be found on the online calendar 25Live. From the 25Live homepage, click on the blue "Locations" tab and enter the three-letter building code in the search box.
Many Saint Louis University classrooms are equipped with a computer to facilitate teaching and learning. These classroom computers have a standard configuration to allow faculty to make a seamless transition from one classroom to another. The configuration includes the following installed software:
Instructors who require discipline-specific software installed in public classrooms or labs supported by ITS should complete the following steps:
To help minimize downtime for our classroom installations throughout campus, ITS proactively maintains our classroom installations. If your department has a problem with a piece of equipment or a technology installation that is not part of the ITS inventory, we may still be able to help.
If it is beyond our scope, we can identify the appropriate vendor to handle the situation. This service is offered to the University community to help identify problems more efficiently to minimize downtime. We charge back parts plus labor and/or pass through any vendor charges.
If you have a repair request, please contact the Help Desk at 314-977-4000 or ask@slu.edu.
Information Technology Services seeks to assist all faculty members of the SLU community with technical needs so that class sessions may progress smoothly and uninterrupted. If something does not go well, we are dedicated to providing full support until the issue is resolved.
For support, call 314-977-4000, email ask@slu.edu or visit help.slu.edu.
Please Note: Support is not provided for non-standard software or hardware, non-academic/non-University related devices and non-technology related needs, such as whiteboards, chalk or markers.
In most classrooms, once there is motion in the room, the motion sensor will wake up the classroom technology control panel. The control panel is located on the work surface of the instructor station and has a touchscreen. Simply look for the university logo and touch the screen to begin.
If the touch screen remains dark, tap the screen to verify that it powers on. If the screen produces the splash screen, then proceed to power the system on as normal.
If the screen remains dark, contact classroom technology support at 314-977-4099 so that a ticket can be entered for Tier 2 troubleshooting.
From the classroom technology control panel, touch the video source button and then select the source you wish to display.
If it is still not displaying, click "Room Control" on the control panel, select "Picture," and make sure that the "Picture Mute" button is not selected.
If the problem persists, restart the classroom control panel and your computer. To restart the system, select the button in the upper right-hand corner of the touch panel that says "System Power Off." Select "Yes" and the system will begin the shutdown process. Depending on the room, this can take up to two minutes. Once you see the University logo re-appear, press the screen and if showing, press "Start AV System."
From the classroom technology control panel, make sure to select the correct source, either Ext. Video, HDMI, VGA, or Display Port depending on the device you are trying to use.
If you are using a borrowed piece of equipment, make sure the cables are fitting tightly into the device and into the classroom controls.
CRN is live in Las Vegas for HPE Discover 2019. Bookmark this page for the latest news, videos and exclusive videos from the show floor.
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