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Exam Code: 7593X Practice exam 2022 by Killexams.com team
Avaya Pod Fx Integration
Avaya Integration mission
Killexams : Avaya Integration mission - BingNews https://killexams.com/pass4sure/exam-detail/7593X Search results Killexams : Avaya Integration mission - BingNews https://killexams.com/pass4sure/exam-detail/7593X https://killexams.com/exam_list/Avaya Killexams : how much does avaya cost for my business?

Is Avaya a good phone system?

4. Overall, I provide this rating. In comparison with our other business phone services providers, Avaya's platform, capabilities, and level of sophistication are unrivaled. outstanding customer service, choosing this product is simple.

Did Ring Central buy Avaya?

Avaya will not be acquired; instead, it will form a strategic partnership with RingCentral to launch a new unified communications as a service (UCaaS) offering. UCaaS solutions provided by RingCentral will be provided exclusively through Avaya under the terms of the contract, which involves RingCentral contributing $500 million to the deal.

How much does an Avaya license cost?

About 20% of a new license, the Global List Price for Standard Upgrade is $42/user and Enterprise Upgrade is $58/user. There is now an easier way to upgrade your Call Center Elite. In Avaya, there was once a choice of six options.

How much is Avaya phone?

This item Avaya 9608 IP PhoneAvaya 9508 Digital Phone - 700504842Price$7800$12190Sold ByPBS SuppliesTelliaItem Dimensions1 x 1 x 1 inches1.97 x 1.97 x 1.97 inchesItem Weight2.65 lbs7.05 ounces

Is Avaya any good?

4. Overall, I provide this rating. When compared to most of our other business phone providers, Avaya provides systems, capabilities, and a level of sophistication that are unrivaled. outstanding customer service, choosing this product is simple.

What is Avaya Softphone?

With the Avaya softphone, you don't need a physical phone on your desk. You use it on your PC, not a phone line. Your computer's microphone and speakers are used for making & receiving calls. Computers must be physically connected to the Internet in order to use it.

Is Avaya a PBX phone system?

In your office you are probably familiar with the traditional business telephone systems such as PBXs that Avaya offers to its partners. This is an excellent option for smaller organizations looking for basic features such as voice mail and dial tone. However, the limited integration with computer networks makes them less useful for large organizations.

What is Avaya IP Office?

IP Office from Avaya is the best communications tool for any small or medium business, whether you have 10, 100 or 1000 employees, are just starting up or have several offices; you can easily tailor IPO to your goals and reduce administrative overhead.

What type of phone system is Avaya?

IP Office phone systems from Avaya allow your employees to manage all their communication needs on any device -- laptop, smartphone, office phone, or home phone -- whether they are connected via wired, wireless, or broadband.

Can I use Avaya phone at home?

The Avaya Collaboration Unit can convert any TV or video display into a video room as soon as you connect it to Avaya Spaces. Setup is easy, use is easy, and it's cheap to run.

What is an Avaya phone?

An encyclopedia article from Wikipedia. Phone model 1140E, manufactured by Avaya. In telecommunications, Avaya IP Phone 1140E is an ISP client from the 1100-series. UNISTIM or Session Initiation Protocol (SIP) are the two protocols that can be used with the phone.

What kind of phone system is Avaya?

leading provider of cloud-based business communications tools that offer multiple services to meet the needs of small and medium-sized companies alike. The company's two main platforms, Avaya IX Workplace and Avaya Cloud Office, offer a number of tools for collaboration, call management, and mobile management.

How does the Avaya phone system work?

Avaya communication products: how do they communication products work for you? Avaya employs a converged network that integrates data and voice, and their IP technology connects your system to the internet. As a result, you can expand without having to add more cables or phone lines while still having a complete business communication system.

Who owns Avaya phone systems?

The private equity firms TPG Capital and Silver Lake Partners acquired Avaya for $8 billion in October 2007. Two billion dollars.

Does Avaya own RingCentral?

RingCentral recently announced that it will be Avaya's exclusive UCaaS provider.

Who acquired RingCentral?

Cisco has acquired the enterprise software company Dashbase, in a move that will enhance its AppDynamics analytics. While RingCentral closed the video deal today, Cisco revealed its acquisition of Dashbase.

What is the cost of Avaya?

Was: $79.00 Details
Price: $72.60
You Save: $6.40 (8%)

Does Avaya provide phone service?

Converged Communication Systems and the Converged Global Services Team assist small-to-medium-sized businesses and large corporations with national phone system support and telephone or data equipment maintenance.

Is Avaya doing well?

During Avaya's Q3 2020 earnings call this week, the unified communications giant revealed it beat its own sales records in the software, cloud, and subscription markets. In the third quarter of 2013, 89 percent of Avaya's revenue was generated by its software and services.

How much does a VoIP phone system cost?

Depending on the number of extensions, VoIP phone systems can cost anything from $99.50 to $400.00. Typically, monthly fees for maintenance, service, and other things range from $20 to $30 per extension.

Who is going to buy Avaya?

The private equity firms TPG Capital and Silver Lake Partners acquired Avaya for $8 billion in October 2007. Two billion dollars. According to court records, Avaya filed for Chapter 11 bankruptcy on January 19, 2017. It was re-listed on the New York Stock Exchange (NYSE) as AVYA on December 15, 2017.

What is Avaya cloud office by RingCentral?

RingCentral, the provider of Avaya Cloud Office by Avaya, is a comprehensive UCaaS solution. Various kits are available, including a kit designed specifically for the Education sector. Whether your employees are in the office or on the road, RingCentral's Avaya Cloud Office delivers the telephony and collaboration capabilities they need.

Did Avaya get bought out?

The US$8. Avaya Inc. is being acquired for $2 billion. A telecom analyst suggests that the company could shift its focus toward offering more software-based integrated services.

Is Avaya space free?

Get 60 days free of charge when you create an online classroom with Avaya Spaces. Offering an always on, easily scalable online classroom, Avaya Spaces can be used by everyone. Now you can try our free 60-day trial.

What is Avaya support?

Avaya / Customer service (866) 282-9248

Wed, 29 Dec 2021 03:20:00 -0600 en-US text/html https://www.ictsd.org/business/how-much-does-avaya-cost-for-my-business/
Killexams : Avaya taps industry vet Alan Masarek as new CEO

Communications systems provider Avaya Holdings Corp. today named Alan Masarek its next president and chief executive.

Masarek will join the company on Aug. 1, succeeding Jim Chirico, who will also resign his position on the board. Chirico has been with Avaya for 15 years, serving as the company’s CEO for the past five. Previous to that, he was Avaya’s chief operating officer and global sales leader.

Masarek was most recently CEO of Vonage America LLC, where took the reins in October 2014 and stepped down in June of 2019. In that time, he completely transformed the company. When he joined Vonage, the company had nominal business revenue and was best known for the “woo-hoo-woo-hoo-hoo” jingle that it used to drive its consumer business. Vonage’s stock price was about $3.50 a share, the company had revenue of about $850 million and was heading nowhere fast.

At Vonage, Masarek methodically went about changing the company through a multistep process that started with changing the culture and making it a place people wanted to work. The next phase was to stabilize the business and he did that through a series of strategic acquisitions. The company purchased a number of unified communications as a service or UCaaS providers, such as iCore, SimpleSignal, Telesphere and gUnify.

That provided a stable base to let Masarek move Vonage into adjacent markets, which he did via the acquisitions of Nexmo, which provided a communications platform as a service, or CPaaS, and NewVoiceMedia, a contact center firm. That shifted Vonage from being predominantly a provider of consumer services to one that serves the needs of businesses. Ultimately it led to Vonage being acquired by Ericsson for more than $6 billion, which closed just last week under CEO Rory Read.

Although I have not spoken to Avaya’s board, I’m sure the expectations will be for Masarek to evolve the company, in a similar way that he did his previous company. Since the announcement came out today, many industry contacts have reached out to me and asked if Masarek is coming in to sell the company.

Given Masarek’s strengths as a builder, I believe it much more likely that he will try to use a combination of internal innovation and acquisitions to evolve the company and set it up for long-term success. Had the board elected to hire someone such as former McAfee Corp. CEO Peter Leav, who has a track record of fixing and quickly flipping companies, I would have thought an acquisition was less than a year out.

The company Masarek is taking over is an interesting one. Avaya has many strengths, such as a strong brand in communications, and it has the largest installed base of business communications customers, a Who’s Who of brands. The top banks, governments, airlines, healthcare agencies and other companies use Avaya equipment. I have personally spoken to hundreds of Avaya customers that view the company as a strategic partner.

Avaya has gone through its own transformation over the past few years and now has record cloud, partner, subscription and software revenue. This is a marked difference from the hardware and maintenance business that dominated the company’s balance sheet for decades. Avaya also has a strong cloud-native CPaaS platform to build new products on or integrate companies into. It’s my belief that all UCaaS and Contact Center as a Service or CCaaS companies will eventually compete on the strength of their CPaaS offering. That’s why Vonage bought Nexmo, and the current OneCloud CPaaS solution gives Avaya a strong foundation to build on.

Some of the challenges Masarek will face is although the brand is strong, it is associated with on-premises communications. Also, even if shifting to subscription and cloud was the right thing to do for the long-term health of the company, it did slow down revenue growth. Every company that has shifted from a onetime revenue model to subscription faces this, since it’s better from a revenue recognition standpoint to take a dollar today versus spreading it out over the term of the contract, although the latter provides much more stability and predictability.

Lastly, there is the debt as the company has: hundreds of millions in short-term debt and more than 2 billion in long-term debt. The debt is manageable, if the company can grow. If not, the debt-to-revenue ratio becomes too great to manage. That makes profitable growth a top priority for Masarek.

Additionally, I believe Masarek will need to invest more in marketing to help re-energize the Avaya brand, similar to what he did at Vonage. Under Masarek, Vonage dumped the cartoonlike logo and replaced it with the current “V” that looks more corporate. Since Simon Harrison has taken over as chief marketing officer, Avaya has shifted to a marketing-led organization, but I’d like to see more investment in this area to raise the company’s profile in cloud, customer and employee experiences, artificial intelligence and hybrid work.

Regarding Chirico, he leaves behind a stronger company than the one he took over. Although his last quarter as the company chief is punctuated with a pre-announcement of a big earnings miss, he did do many good things for Avaya.

As I mentioned earlier, Avaya’s revenues for cloud, partner, subscription, software and other meaningful metrics are all at an all-time high and ahead of the plan laid out a few years ago. He did much of this through financial engineering, changing sales models and internal product innovation, but he could never get the company to accelerate growth. He has the business pointed in the right direction, but now a new leader is needed to step on the gas and take Avaya to the next level.

Zeus Kerravala is a principal analyst at ZK Research, a division of Kerravala Consulting. He wrote this article for SiliconANGLE.

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Thu, 28 Jul 2022 14:22:00 -0500 en-US text/html https://siliconangle.com/2022/07/28/avaya-taps-industry-vet-alan-masarek-new-ceo/
Killexams : Georges Tannous No result found, try new keyword!“The growing interest for video surveillance in the cloud is a key driver in partner integration to the Stratocast platform ... Having held senior roles with Siemens, Avaya and Polycom, Francesco ... Mon, 26 Mar 2018 00:47:00 -0500 text/html https://www.sourcesecurity.com/people/georges-tannous.html Killexams : Avaya Appoints New CEO and President: Alan Masarek

Avaya Holdings Corp. (NYSE: AVYA) has reported than Alan Masarek has been appointed as President and CEO, in addition to being a member of Avaya’s board of directors, effective August 1st, 2022.  Masarek will succeed Jim Chirico, as Chirico will be removed from his position as President and CEO of Avaya effective August 1st, 2022.  Bill Watkins, Chairman of Avaya’s Board, said, “We are thrilled to welcome Alan as President and CEO. Alan is a proven transformational leader, and after a rigorous search process, the Board is confident that Alan is the ideal choice to lead the company into the future. We look forward to benefiting from his decades of industry expertise as we take the next steps to position the company for long-term success.”

Mr. Masarek commented, “Avaya benefits from an industry-leading brand, world-class customer base and global reach, a rich history of innovation and strong partner ecosystem. I look forward to leveraging my background and years of cloud communications experience to propel Avaya to renewed growth and profitability as we build on the company’s strong fundamentals. At the same time, I intend to undertake a comprehensive strategic and operating review of all facets of the business with the goal of delivering industry-leading solutions to our global customers and enhancing value for all stakeholders.”

Mr. Watkins continued, “The Board and I thank Jim for his nearly 15 years of service to Avaya and wish him all the best in his future endeavors.”

Fri, 29 Jul 2022 04:48:00 -0500 text/html https://www.financialbuzz.com/avaya-appoints-new-ceo-and-president-alan-masarek/
Killexams : iTWireTV Interview: Rapid7 Regional CTO Ken Mizota explains today's biggest security threats, cloud misconfigurations and more

GUEST INTERVIEW: Cybersecurity has never been more important, with cyber criminals adept at finding every vulnerability possible - and exploiting it. In response, cyber security companies have rapidly built up reactive and proactive defences into platforms of protection, with Rapid7 an excellent example. Regional CTO Ken Mizota joins iTWireTV to explain it all in greater depth.

Rapid7. The company's future-ready solutions across cloud security, threat intelligence, detection and response, vulnerability management, and managed services empower its customers to accelerate in the cloud, despite the constant challenges across all fronts around us.

Rapid7 explains its solution joins all of the above together in its "Insight Platform," which gives protectors the tools and clarity needed to assess attack surfaces, detect suspicious behaviour, and respond and remediate quickly with intelligent automation. After all, navigating the complexity of cybersecurity requires best-in-class solutions and the help of strategic expertise and guidance, so your business has everything it needs to stay ahead of attackers - and out of the news!

Having a unified platform that is continuously improving and evolving means being able to count on it when it matters, with seamless controls that unite teams, so companies can finally stop putting out fires and instead, focus on the threats that matter.

The platform ensures Security, IT, and DevOps teams have easy access to vulnerability management, application security, detection and response, external threat intelligence, orchestration and automation, and more.

Just some of the company's 10,000 customers, which counts 45% of the Fortune 500, include Autodesk, Hilton, Modine, Swarco, Wesley Mission Queensland, Avaya, Kimberly-Clark, Avira, Qlik, Revlon, The Washington Post, Diebold Nixdorf, First Republic Bank, Domino's and many more.

Rapid7's blog is also an excellent source of security news and expertise, with accurate articles including "The Hidden Harm of Silent Patches", "Defending Against Tomorrow's Threats: Insights from RSAC 2022" as well as "New Report Shows What Data Is Most at Risk to (and Prized by) Ransomware Attackers" amongst many others. 

The company's research is also invaluable, with the freely downloadable Cloud Misconfigurations report noting many breaches were caused by avoidable circumstances, amongst other alarming findings.

So, to find out more about Rapid7 and the security landscape in the second half of 2022 and beyond, we spoke with Rapid7's Regional CTO, Ken Mizota, whose excellent insight and passion for cybersecurity can be seen in the video interview embedded directly below, after which you'll find a summary of the Topics we spoke about, so please watch, and read on!

  • I started by introducing Ken and welcoming him to the program, and asked him to tell us whether the company's mission in 2022 is the same as it was when the company was founded in 2000.
  • Noting much has changed over the past two-plus decades, Ken discussed Rapid7's products and services in 2022.
  • Given the various cybersecurity issues and solutions in the world, I asked Ken to explain what makes Rapid7 truly different.
  • We then discussed the biggest threats facing businesses right now, and what is coming over the horizon.
  • Ken went into more detail about why cloud misconfigurations are a real issue, explaining some of the key findings from Rapid7's accurate report.
  • Next, we spoke about some of Rapid7's customers, what a typical customer onboarding journey might look like and how customers operationalise cybersecurity, and memorably clever ways the bad guys have operated, which Rapid7 and all security companies work hard to defend against.
  • After noting what else we should know about Rapid7, I asked Ken about his own history in the world of tech, and what a day in the life of a regional CTO is like, after which Ken shared memories of his first computer and first virus/malware experience.
  • We finished with Ken sharing some great advice he has received in life, and his final messages to iTWire viewers and readers, and to Rapid7's current and future customers.

So, to learn more about Rapid7 and Ken Mizota, and to understand why Rapid7 is worth your attention, please watch the video interview with Ken Mizota above!

Tue, 02 Aug 2022 12:47:00 -0500 en-gb text/html https://itwire.com/guest-articles/guest-interviews/itwiretv-interview-rapid7-regional-cto-ken-mizota-explains-today-s-biggest-security-threats,-cloud-misconfigurations-and-more.html
Killexams : Summer Principals Academy NYC

Lorea Martinez- Perez

Pro Seminar in Education Leadership: SAT and Social Emotional Leadership

Lorea is a researcher and consultant, supporting schools to implement Social Emotional Learning (SEL) programs and practices, by teaching educators and administrators the principles of emotional intelligence. She is a faculty member of the Principals Academy at
Teachers College, Columbia University. Past and current clients include Aspire Public Schools, New Schools Venture Fund, Learning Policy Institute, Hispanic Information Telecommunications Network
(HITN), Facebook, Nearpod, LEEP Dual Language Academies, as well as a number of public, private and charter schools. Her favorite emotions are curiosity, courage and serenity.

Lorea approaches the implementation of SEL programs with the expertise of a practitioner and the rigor of a researcher. Her most accurate case study, conducted with the Learning Policy Institute (LPI), investigates how pre-service and in-service teacher training can support good teaching practices and SEL integration into the school day. Using Six Seconds assessment tools, Lorea has studied how principals’ emotional intelligence support their leadership effectiveness, and has partnered with school districts to develop the capacity of their leadership teams. Her doctoral dissertation received
highest honors from the Universitat Autònoma de Barcelona, and won the 2014 Graduate Student Award for Excellence in SEL Research from the American Association of Educational Research (AERA). A testimony of the impact SEL can have on students and teachers, her research identifies the conditions that make SEL implementation successful in schools. She is part of the leadership committee at AERA’s SEL Special Interest Group, currently serving as the Program Chair.

Lorea published her first book for teachers, the EQ Educator, in 2018, and she is currently working on a second book, Teaching with the HEART in Mind. She has published several peer-reviewed articles in the Journal of Character Education, the Journal of Advanced Developmental Psychology, the International Journal of Emotional Education, the Advances in SEL Research, the Manual de Orientación y Tutoría, and the well-known educational website Edutopia. She frequently blogs about how to incorporate SEL in teaching practices. Prior to her research and consulting work, Lorea was a special education teacher and administrator, serving students and adults in Spain, Nicaragua, Peru and California where she led several successful innovative initiatives. She developed the first Special Education Program for 8 charter schools in the San Francisco-Bay Area and created a training-of-trainers program to enable 500+ school data leaders to interpret student achievement results
to make instructional decisions.

Sun, 22 May 2022 23:18:00 -0500 en text/html https://www.tc.columbia.edu/organization-and-leadership/spa-nyc/faculty/
Killexams : Voip Services Market Trends, Share, Growth, Opportunity And Forecast 2030

(MENAFN- America News Hour)

Research Nester released a report titled“VoIP Services Market : Global Demand Analysis & Opportunity Outlook 2030”which delivers detailed overview of the global VoIP services market in terms of market segmentation by type, end-user, and by region.

Further, for the in-depth analysis, the report encompasses the industry growth indicators, restraints, supply and demand risk, along with detailed discussion on current and future market trends that are associated with the growth of the market.

The global VoIP services market is projected to grow with a moderate CAGR during the forecast period, i.e., 2022-2030, on account of the rise in adoption of cloud-based VoIP services by many enterprises, and the growing necessity to enhance organizational productivity and efficiency. In addition, VoIP services offer various economic communication solutions for businesses such as audio and video conferencing, screen-sharing, interactive voice response, automated attendants, and others.The growing integration of internet technologies is also projected to contribute majorly to the market growth in the upcoming years.

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The market is segmented by type and end-user. By type, the SIP trunks segment is anticipated to hold the largest share by the end of the forecast period owing to the diverse applications of SIP trunks, such as allowing VoIP users to benefit from shared lines and increase their communication flexibility. Furthermore, on the basis of end-user, the IT & telecom segment is expected to grow significantly in view of the rapid rise in the use of VoIP services in the IT & telecom industry for solving customer queries efficiently, evaluating key metrics using call analytics, and handling high call traffic.

On the basis of region, the global VoIP services market is segmented into North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa, out of which, Asia Pacific's market is projected to grow at the highest CAGR throughout the forecast period owing to the rise in the number of users of smartphone and internet, and escalating emphasis of businesses to provide mobile VoIP solutions in China and India. Moreover, the market in North America is anticipated to hold the largest share during the forecast period attributing to the adoption of VoIP services at a relatively higher pace by education, healthcare, and other end-users in the region.

Rise in Adoption of Cloud-Based VoIP Services by a Wide Range of Enterprises to Drive Market Growth

Globally, there have been concentrated efforts at the governmental level to encourage developments in wireless communication infrastructure, including the adoption of hybrid cloud communication utilizing the growing internet penetration. Companies are deploying VoIP services to increase productivity and agility within the organization and ensure secure communication. These are considered to be the crucial factors expected to boost market growth in the upcoming years.

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However, the doubts related to data privacy and service quality are some of the factors that are estimated to restrain market growth in the near future.

This report also provides the existing competitive scenario of some of the key players of the global VoIP services market, which includes company profiling of AT&T Inc., Avaya Inc., Cisco Systems, Inc., Microsoft Corporation, Nextiva, Inc., Deutsche Telekom AG, Orange Business Services, 8×8, Inc., RingCentral, Inc., and others. The profiling enfolds key information of the companies, which encompasses business overview, products and services, key financials, and accurate news and developments. On the whole, the report depicts detailed overview of the global VoIP services market that will help industry consultants, equipment manufacturers, existing players searching for expansion opportunities, new players searching possibilities, and other stakeholders to align their market centric strategies according to the ongoing and expected trends in the future.

About Research Nester:

Research Nester is a one-stop service provider with a client base in more than 50 countries, leading in strategic market research and consulting with an unbiased and unparalleled approach towards helping global industrial players, conglomerates and executives for their future investment while avoiding forthcoming uncertainties. With an out-of-the-box mindset to produce statistical and analytical market research reports, we provide strategic consulting so that our clients can make wise business decisions with clarity while strategizing and planning for their forthcoming needs and succeed in achieving their future endeavors. We believe every business can expand to its new horizon, provided a right guidance at a right time is available through strategic minds.

Contact for more Info:

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Research Nester

Research Nester is a one-stop service provider, leading in strategic market research and consulting with an unbiased and unparalleled approach towards helping global industrial players, conglomerates and executives to make wise decisions for their future investment and expansion by providing them qualitative market insights and strategies while avoiding future uncertainties. We believe in honesty and sheer hard work that we trust is reflected in our work ethics. Our vision is not just limited to gain the trust of our clients but also to be equally respected by our employees and being appreciated by the competitors.


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Wed, 13 Jul 2022 17:41:00 -0500 Date text/html https://menafn.com/1104528753/Voip-Services-Market-Trends-Share-Growth-Opportunity-And-Forecast-2030
Killexams : Microsoft Debuts Contact Center Platform, Contentsquare Closes $600M, More CX News

Microsoft gets into the contact center ring, Webflow hires COO, Nextiva releases next-generation Workhub, Pecan debuts one-click model deployment, more CX news.

Microsoft has thrown its hat into the contact center ring. It announced the Microsoft Digital Contact Center Platform, which it calls "an open, extensible and collaborative contact center solution designed to deliver seamless customer journeys."

That seems great on the surface. But the real question these days is can the software help Excellerate call center retention? That will be the differentiator, likely.

Microsoft thinks it has a winner. Its Digital Contact Center Platform tracks customers across voice, video and other digital engagement channels and is powered by Microsoft Dynamics 365, Microsoft Teams, Microsoft Power Platform and Nuance. It includes software for live customer engagements, collaborative agent experiences, business process automation, advanced telephony and fraud prevention capabilities.

"The addition of Nuance brings a new level of conversational AI, security and automation to the contact center," Charles Lamanna, corporate vice president, Business Applications and Platform for Microsoft, wrote in a blog post. "This gives both customers and agents tools to resolve issues faster and with more personalized service, thus reducing resolution times while improving customer satisfaction. It also enables contact centers to offer targeted incentives to build brand loyalty and upsell opportunities to boost revenue."

Microsoft is partnering with Accenture–Avanade, Avaya, Genesys, HCL, NICE and TTEC in its contact center rollout.

In other customer experience and digital marketing software news...

Contentsquare Closes $600M Growth Investment Round Led by Sixth Street 

Contentsquare, which provides digital experience analytics, announced it has closed a $600 million growth investment round, including $400 million in Series F equity and $200 million in debt financing, bringing total funding to $1.4 billion. The Series F investment is led by Sixth Street Growth, which joins new and existing investors Bpifrance, Canaan, Eurazeo, Highland Europe, KKR, LionTree, SoftBank Vision Fund 2 and funds and accounts managed by BlackRock. Many of Contentsquare’s other investors also participated in the round. The company’s valuation has doubled to $5.6 billion, according to company officials.

Contentsquare will try to grow organically and through M&A, company officials said. Contentsquare's software is designed to help customers understand customer experience on their websites and apps via its AI-powered engine.

“This new round of investment is a testament to the boundless ambition of our team, who is laser focused on helping businesses of all sizes deliver more human digital experiences — experiences that are seamless, frictionless, rewarding and inspiring,” Jonathan Cherki, CEO and founder of Contentsquare, said in a statement. “We’re excited to keep on dedicating ourselves to raising the standards of digital customer experience everywhere, and we feel this is just the beginning.”

Webflow Hires COO

Webflow, a visual development platform for building web presences, has announced the addition of Linda Tong as the company's chief operating officer. In this newly created role, Tong will lead all general and administrative functions, including people operations, finance, legal, IT, data and more.

This news follows Webflow's addition of Shane Murphy-Reuter as the company's first CMO in May. Webflow also announced a $120 million Series C funding round in March.

"Webflow's vision to build the most powerful visual development platform is a game changer in democratizing technology to allow more people to create for the web, and this is a mission I am personally committed to," Tong said in a statement. "Together with this incredible leadership team, I'm excited to add fuel to the fire with my experience scaling and transforming companies. It's invigorating to join Webflow during such a critical time of growth. There is a massive opportunity ahead and I'm honored to work alongside such a thoughtful and supportive team to further the company towards its mission." 

Related Article: Medallia Acquires Mindful, Sitecore Launches Experience Manager Cloud, More CX News

Nextiva’s Releases Next-Generation Workhub

Nextiva unveiled a communications and productivity workhub. Nextiva’s new software enables individuals and teams to manage all conversations from a single place, boosting their productivity and customer engagement, according to company officials.

The application brings together team collaboration and customer communication in a single place. Company officials say the workhub will address common problems like application overload, siloed data and expensive clunky integrations.

It includes a Threaded Conversations feature, which brings together all interactions from voice, text, email and video meetings into a single view with contact management, productivity tools (file-sharing, notes on calls, calendars) and customer engagement tools (customer surveys, customer automation).

Freshworks Releases Summer ‘22 Product Suite

Freshworks' new Summer ‘22 Product Launch includes a collection of customer and employee engagement innovations.

Now available in Freshworks Summer '22 Product Launch, Freshchat™AI bot-assisted conversational messaging joins Freshmarketer™ and Freshsales™ on the Freshworks’ unified customer record architecture. It will aid productive interactions between customers and employees.

“The better you know your customers, the more you will delight them, and the faster they will come back for more,” Prakash Ramamurthy, chief product officer at Freshworks, said in a statement. “Conversational engagement is at the heart of customer interactions and Freshworks delivers a powerful data platform across sales, marketing and support so customers and employees can have smarter, faster conversations.”

Pecan AI Announces One-Click Data Science Model Deployment

Pecan AI, which provides AI-based predictive analytics for BI analysts and business teams, announced the addition of one-click model deployment and integration with common CRMs, marketing automation and other core business systems.

In addition, Pecan added live model monitoring to its automated predictive analytics platform. The platform now continuously monitors live models for signs of degradation related to factors such as internal changes in consumer behavior or external changes in data integrity.

Fri, 22 Jul 2022 08:57:00 -0500 en text/html https://www.cmswire.com/customer-experience/microsoft-debuts-contact-center-platform-contentsquare-closes-600m-more-cx-news/
Killexams : With 13.2% CAGR, Unified Communication Market Size worth US$ 187.6 Billion by 2031, Notes TMR Report
  • Rising adoption of mobility across different industries is increasing the demand for unified communication solutions
  • Early adoption of advanced technologies in North America makes it leading region in the unified communication market

ALBANY, N.Y., June 28, 2022 /PRNewswire/ -- The global unified communication market is estimated to register growth at a CAGR of 13.2% during the forecast period of 2022 to 2031, notes and assessment by Transparency Market Research (TMR).

The TMR study provides panoramic view of the global unified communication market. Hence, it sheds light on major factors influencing the market growth including the growth drivers, challenges, and investment opportunities. Moreover, it enlightens readers on the unified communications market trends.

Companies operating in different industry verticals are inclining toward the adoption of mobility in order to decrease administrative costs. This aside, these enterprises are increasing the incorporation of social businesses in order to achieve effectual marketing and customer integration. These factors are resulting into unified communications growth, which in turn, is generating profitable prospects in the unified communication market. Hence, the unified communications market share is estimated to attain a valuation of US$ 187.6 Bn by 2031.

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Unified Communication Market: Key Findings

  • Players in the unified communication solution market are focusing on the development of an ecosystem in order to integrate a wide range of workplace communication systems including voice calling, video conferencing, content sharing, instant messaging, and presence information into a solitary, streamlined interface. These efforts are resulting into boosting the productivity and user experience of these interfaces, state analysts at TMR.
  • The conventional communication equipment are expected to be replaced by unified communication systems in the upcoming years as companies are focusing on strengthening their knowledge sharing capabilities as well as boosting their productivity. This factor, in turn, is expected to lead to revenue-generation opportunities in the global unified communication market.
  • The popularity of cloud-based unified communication (UCaaS) is being increasing in the accurate years owing to its ability to offer flexibility to connect from any location as well as time. Moreover, this technology allows employees to team up with each other using any internet-connected device that can advance the efficiency and productivity of employees.
  • Companies operating in the global unified communication market are using the strategy of acquisition in order to integrate next-gen solutions to their existing systems. These strategies are also helping enterprises to expand their regional reach as well as customer base, notes a TMR assessment on the unified communication market.

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Unified Communication Market: Growth Boosters

  • Increase in the adoption of cloud-based technologies across varied industry verticals is boosting the demand for unified communications
  • Surge in the social business integration is fueling the sales opportunities in the unified communication market

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Unified Communication Market: Regional Analysis

  • The unified communication market is estimated to attract promising growth opportunities in North America owing to many factors including a rise in the technological advancements pertaining to the cloud technology, increased use of connected interfaces, and surge in the acceptance of Bring Your Own Device (BYOD) by the regional populace
  • The Asia Pacific unified communication market is prognosticated to expand at rapid pace during the forecast period due to rise in the use of next-gen technologies in several regional nations including China and India. Moreover, increasing investments in the infrastructure developments and growing efforts of regional governments in order to develop digital infrastructure is propelling the Asia Pacific market.

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Unified Communication Market: Key Players

Some of the key players profiled in the report are:

  • ALE International
  • 8X8, Inc.
  • Cisco Systems, Inc.
  • Avaya Inc.
  • Fuze, Inc.
  • Dialpad Inc.
  • Microsoft Corporation
  • GoTo
  • NEC Corporation
  • Mitel Networks Corp.
  • Verizon, Vidyo, Inc.
  • RingCentral, Inc.
  • Zoom Video Communications, Inc.
  • Vonage

Unified Communication Market Segmentation


  • Solution
    • Unified Messaging
    • Conferencing
    • IP Telephony
    • Collaboration Platforms and Applications
  • Services
    • Professional Services
    • Managed Services


Enterprise Size


  • BFSI
  • IT & Telecom
  • Retail & Consumer Goods
  • Healthcare
  • Manufacturing
  • Education
  • Government
  • Others (Logistics & Transportation, Hospitality, Media & Entertainment, etc.)

Regions Covered

  • North America
  • Latin America
  • Europe
  • Asia Pacific
  • Middle East & Africa

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About Transparency Market Research

Transparency Market Research is a company that provides global industry analysis reports and business consulting services. Our exclusive blend of quantitative forecasting and trends analysis provides forward-looking insights for thousands of decision makers. Our experienced team of Analysts, Researchers, and Consultants use proprietary data sources and various tools & techniques to gather and analyze information.

Our data repository is continuously updated and revised by a team of research experts, so that it always reflects the latest trends and information. With a broad research and analysis capability, Transparency Market Research employs rigorous primary and secondary research techniques in developing distinctive data sets and research material for business reports.

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