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Exam Code: 72200X Practice test 2022 by team
72200X Avaya Aura Core Components Support

Exam ID : 72200X
Exam Name : The Avaya Aura® Core Components Support Exam
Questions : 62
Passing Score : 68%
Duration : 105 min.

This test has 62 questions and the minimum passing score is 68%. The candidate has 105 minutes to complete this exam

Avaya Team Engagement Core Solutions Troubleshooting

- Identify the Avaya Aura® Core architecture.
- Explain the Avaya troubleshooting methodology.
- Describe the fundamental voice network processes and standards,
- Perform baseline troubleshooting on Avaya Aura® Core components.
- Explain and draw call and message flows.
- Use the Avaya GSS Troubleshooting Methodology, knowledge of Avaya Communication Applications and tools to isolate and resolve issues.

Avaya Aura Core Components Support
Avaya Components student
Killexams : Avaya Components student - BingNews Search results Killexams : Avaya Components student - BingNews Killexams : Here’s why Honeywell has partnered with Avaya Honeywell and Avaya Holdings Corp. have signed a memorandum of understanding (MoU) with an aim to advance the emergency response capabilities of regional law enforcement and smart city organisations across the Middle East.
The agreement supports the integration of the Avaya OneCloudTM experience platform with the Honeywell City Suite to help regional governments accelerate their smart city initiatives. The combined platforms will not only Strengthen citizen engagement but also deliver the means to support community safety efforts though improved emergency response capabilities.
This integration is already being rolled out in Egypt’s New Administrative Capital, a greenfield smart city 45 kilometres east of Cairo. Once completed, the New Administrative Capital will be the new home of the country’s parliament, presidential palaces, government ministries and foreign embassies, as well as major private firms operating in Egypt.
Using the Honeywell City Suite Platform, integrated with Avaya OneCloud, city authorities will be able to monitor the city’s activities from an integrated Command and Control Centre. The centre also includes advanced video analytics solutions that can monitor crowds and traffic flow, track suspicious behaviour and subsequently trigger automated emergency responses.
Fri, 14 Oct 2022 07:26:00 -0500 en text/html
Killexams : Avaya, Startek partner to offer customer experience solutions for global businesses

Avaya, a provider of cloud communication and workstream collaboration solutions, has signed an agreement with Startek, a customer experience (CX) solutions provider.

As part of the MoU, Startek will explore hosting a range of Avaya OneCloud portfolio solutions. This will be with the intent of making them available to businesses in a compelling package that includes contact centre agents and institutional expertise in customer experience.

A subscription-based pricing model will be used to provide access to the solution, which will allow organisations to purchase the capacity, services, and people they need as and when they need them, without having to pay large upfront costs for such services.

The agreement will aim to create a packaged solution of both technology and services that can be extended to Startek customers globally, with the technology built on the Avaya OneCloud experience platform.

“Startek enables brands across the globe to build long-term customer relationships through the delivery of human-centric experiences,” said Abhinandan Jain, chief digital officer, Startek. “In today’s economic climate, small and medium-sized businesses want to avoid large upfront costs and make the best use of their internal resources by outsourcing non-core activities. By partnering with Avaya, we create the opportunity for emerging enterprises to benefit from market-leading CX delivered through a bundled data, people and technology solution – all at a fixed monthly cost.”

“We’re coming together to address a market need – namely, to make it easy for businesses to consume a technology platform, along with market-leading people and processes. Working together, we’re able to extend the benefits of the reliability and expertise that industry leaders such as Avaya and Startek bring to the market,” said Nidal Abou-Ltaif, president, Avaya International.

Read: Gitex Global: Vodafone, Ericsson facilitate data-driven decisions with AI-based solutions in Oman

Tue, 11 Oct 2022 16:30:00 -0500 Divsha Bhat en-US text/html
Killexams : Avaya showcases ‘Metaverse Experience’ solution for contact centers

Avaya showcases ‘Metaverse Experience’ solution for contact centers
Dubai: US-based communications service provider Avaya has showcased ‘Metaverse Experience’ solution for customer contact centers.

“The solution illustrates how organizations can extend their contact centers into the metaverse, leveraging advanced innovations without impacting their existing contact center investment,” Nidal Abou-Ltaif, President, Avaya International said.

It demonstrates a use case for opening a business in the UAE within the metaverse and receiving seamless customer support from a contact center agent at every step of the journey. This kind of innovation without disruption will help businesses, he said.

The solution will be taken to the Indian market as well, depending on the customer’s demand, he said.

The solution is developed by Avaya’s Dubai-based team in collaboration with Avanza. The ‘Metaverse Experience’ solution will support Dubai's ambition to be one of the top 10 global cities for the metaverse economy. The Metaverse Experience solution was demonstrated at GITEX Global in Dubai.

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Sun, 16 Oct 2022 04:40:00 -0500 en text/html
Killexams : Uniphore Announces Partnership With Avaya

Partnership to provide unparalleled, frictionless customer experience to MEA customers

DUBAI, United Arab Emirates, October 11, 2022--(BUSINESS WIRE)--GITEX Global--Uniphore, the leader in Conversational AI and Automation, today at GITEX Global 2022, announced a strategic partnership with Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, to bring its integrated Conversational AI and communications platform to customers across the Middle East and African (MEA) region.

Uniphore’s Conversational AI and Automation products will add deep functionality to the Avaya OneCloud™ CCaaS platform. Avaya OneCloud CCaaS makes it easy to connect chat, video, voice, and messaging to deliver enhanced experiences for customers and employees at every touchpoint.

With Uniphore, Avaya OneCloud CCaaS users will be able to track, measure, and Strengthen their contact center journey with increased self-serve capabilities, frictionless agent experience, and needle-moving insights. Avaya’s customers will have access to Uniphore’s conversational AI and automation solutions and will be well-placed to digitally onboard customers, including from social media platforms driven by AI-powered solutions.

Uniphore's comprehensive X platform is an integrated conversational AI and automation platform that combines natural language processing (NLP), robotic process automation (RPA), automatic speech recognition (ASR), including the Arabic language, emotion AI, and knowledge AI that enterprises need in today’s tech-savvy consumer era. These technology components translate into specific customer offerings in chatbots, voice bots, conversational analytics for quality automation, real-time customer analysis, and agent guidance.

"In today’s uncertain world, consumers want brands to address their needs quickly and efficiently; this makes the customer experience more important than ever," said Kennedy Pereira, VP, CCaaS Ecosystem, Global Alliances and Partnerships at Uniphore. "We are excited to partner with Avaya to enhance CX, better understand customer insights to achieve superior business outcomes, Strengthen employee performances, and lower customer costs."

The integrated platform will also enhance employee productivity and efficiency by guiding agents in real-time with in-call alerts, next best action and reduce their after-call work by automating call summarization. This allows agents more time to focus on creating emotional connections with customers, delivering exceptional CX, and reducing operating costs by improving time to resolution and first call resolutions (FCR).

"With Avaya OneCloud CCaaS, we make it easy to connect customers, agents and back-office staff with the insights they need to deliver great experiences. And by adding the power of Uniphore’s AI and automation tools to the platform, we’re able to magnify the effects of these capabilities. We’re excited about the solutions that our joint customers will be able to create with our technologies," said Ahmad Dorra, Customer Experience Solutions Sales Leader – Middle East, Africa & Turkey, Avaya.

Visit the Avaya stand at GITEX Global at booth Z3-B35 and booth Z1-C10, Zabeel Hall, Dubai World Trade Centre between October 12 and 14, 2022 to learn how Avaya and Uniphore work together to create seamless CX. Uniphore will have its conversational AI and automation platform woven into the Avaya demonstrations on display, showcasing solutions that unlock the value of every conversation.

About Uniphore

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation and RPA (Robotic Process Automation) with a business user friendly UX in a single integrated platform to transform and democratize customer experiences across industries.

Follow our blog and connect with us on LinkedIn, Twitter, Facebook, and Instagram.

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at

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Tue, 11 Oct 2022 06:08:00 -0500 en-US text/html
Killexams : Gitex 2022: Avaya aims for innovation without disruption as it reveals cloud comms partners

Avaya has used leading global IT event Gitex to reveal the next generation of products and services that it believes can provide businesses with the innovation they require over the top of their existing infrastructures. It has also struck a number of key partnerships with Wavenet and Uniphore that the communications and collaboration tech firm believes will help it achieve its aim.

The overarching theme of Avaya’s presence at Gitex is innovation without disruption, showcasing how technology can allow companies to achieve essential business outcomes while avoiding disruption to core operations in a time of economic uncertainty.

At Gitex, the use cases will aim to demonstrate how the Avaya OneCloud platform can enable organisations to deliver customer and employee experiences without the need for wholesale technology refreshes, helping firms to simplify and speed innovation and efficiencies in delivering experiences. Use cases being demonstrated include metaverse as a channel, using the metaverse as a communications channel between contact centre agents and customers.

Digital customer journeys are designed to enable companies to onboard customers digitally, starting from a social media advertisement, moving to artificial intelligence (AI)-powered chat over social media, to finally selling a holiday.

Proactive relationship management use cases are based on advanced collaboration features to better manage client relationships, as well as outbound capabilities for upselling and AI-powered biometrics for authentication. AI and analytics show how organisations can use facial biometrics, chatbots, speech analytics and conversational AI to Strengthen the customer experience. Smart dispatching solutions and mass notifications combine with the internet of things with the aim of enabling safer cities.

Yet despite the welter of advanced tech, Nidal Abou-Ltaif, president at Avaya International, stressed that anyone can have a technology product, but most important was how to make it relevant to the customer and deliver the correct business outcome. “You see the progress and the pace [in development] so that the customer can implement it, modify it, change it, see the outcome,” he told Computer Weekly.

“We see how this technology can help them and deliver the outcome needed. And as things are changing, too fast, we start to see more and more pressure coming into our customer business, which is based on contact and collaboration technology.

“We are at the heart of digital transformation, and we need to adapt and adequately digitise what we do to help our customers. It’s not about technology. It’s not about AI. It’s how you put all of this technology with the business case.”

Central to this strategy is partnerships and at Gitex, Avaya announced that it is to work with Wavenet, a provider of cloud-based telecoms and technology systems, which will act as a wholesale service provider and tier 1 value-added reseller of OneCloud across the UK.

Putting the partnership intro context, Avaya cited research from Forrester showing that 92% of companies in the UK, France and Germany have adopted cloud computing, driven largely by demand for new applications and affordable compute and storage for existing applications.

The partnership will aim to address this demand with a combined unified communications-as-a-service (UCaaS) and contact centre-as-a-service (CCaaS) offering with bundled calls and minutes that enables UK-based organisations to deliver enhanced experiences for customers and employees at multiple touchpoints.

Antony Black, director of wholesale at Wavenet, said: “Our partners are serving customers in a business environment that has changed significantly over the past couple of years, and against that backdrop, it’s no surprise that demand for cloud-based communications experience technology has increased.”

With Uniphore, Avaya will set out to bring its integrated conversational and communications platform to customers across the Middle East and Africa region.

Uniphore offers an integrated conversational AI and automation platform that combines natural language processing , robotic process automation, automatic speech recognition, including the Arabic language, emotion AI and knowledge AI. Said to be what enterprises need in today’s tech-savvy consumer era, the technology components translate into specific customer offerings in chatbots, voice bots, conversational analytics for quality automation, real-time customer analysis and agent guidance.

Uniphore’s conversational AI and automation products will add deep functionality to the Avaya OneCloud CCaaS platform so that users can track, measure and Strengthen their contact centre journey with increased self-serve capabilities, offering what is described as “frictionless” agent experience and “needle-moving” insights.

Avaya’s customers will also have access to Uniphore’s conversational AI and automation technology and will be able to onboard customers digitally, including from social media platforms driven by AI-based systems.

Wed, 12 Oct 2022 11:24:00 -0500 en text/html
Killexams : Avaya Investor Alert

New York, New York--(Newsfile Corp. - October 6, 2022) - Faruqi & Faruqi, LLP, a leading national securities law firm, is investigating potential claims against Avaya Holdings Corp. ("Avaya" or the "Company") (NYSE: AVYA).

If you suffered losses exceeding $50,000 investing in Avaya stock or options and would like to discuss your legal rights, call Faruqi & Faruqi partner Josh Wilson directly at 877-247-4292 or 212-983-9330 (Ext. 1310). You may also click here for additional information:

Wed, 05 Oct 2022 12:00:00 -0500 en text/html
Killexams : Florius uses Avaya technology to transform customer experience

Florius, a leading, Netherlands-based mortgage lender, has used Avaya technology to significantly enhance the customer experience while simultaneously enabling its contact centre agents to adapt to a hybrid work environment.

The Automated Quality Management capabilities of Avaya OneCloud, integrated with Florius business applications, has empowered remote employees with digital tools to raise the quality of all customer interactions through advanced, real-time speech analytics, said a statement. 

“The customer journey is very important to us,” said Seif Alhamrany, head of the Advisory Team at Florius. “We are committed to a fast turnaround for mortgage applications, so we need to put the customer in the center, have fast access to as much information as possible, and automate processes as much as possible.”

Changed workloads during the pandemic forced Florius to quickly adapt to a hybrid work scenario. By the same token, direct insight into the changed contact behaviour of customers became essential during this time of uncertainty. “We need to adapt very fast to provide our customers with the best service and also to provide our employees with the best solutions” said Deliane Schimmel, Managing Director, Advisory & Service, Florius.

Using Avaya solution, Florius was able to remotely introduce AI-powerd speech analytics and quality management tools, which monitored 100% of customer calls and then provided guidance on the next best answer. This gave agents direct insight into courses that would usually require training, while also enabling them to work according to more flexible schedules from home. 

“A good example of this came when there was amended legislation concerning delayed mortgage payments. Employees did not have to be trained on this first, because they were provided with the correct knowledge in real-time - during conversations where payment and COVID were discussed. As a result, the agent was able to deliver the right answer quickly, because they immediately had the right information and could share it with the customer,” explained Alhamrany. 

Avaya and NTT, the Avaya partner that integrated the solution, worked closely with Florius to integrate the Avaya solutions with the company’s CRM system, a step that broadened the view of the customer journey and provided new insights for agents.

“Florius has always built its reputation on the experiences it provides to its customers, and this use of advanced technologies to draw intelligence from voice conversations is just the latest in a long line of innovations. We’re proud to be supporting Florius as it continues to push the boundaries of great customer experience,” said Nidal Abou-Ltaif, President, Avaya International. -TradeArabia News Service

Thu, 13 Oct 2022 00:49:00 -0500 text/html
Killexams : Avaya demonstrates execution of metaverse in Dubai

DUBAI: Avaya on Monday demonstrated how it is executing Dubai’s metaverse vision. Developed in by Avaya’s Dubai-based team in collaboration with Avanza, the ‘Metaverse Experience’ solution will support Dubai’s ambition to be one of the top 10 global cities for the metaverse economy, aims to create 40,000 virtual jobs by 2030 and contribute to the economic prosperity of the emirate.

Avaya is the customer experience vendor of choice for a majority of government organizations and large enterprises in the UAE. This makes the company uniquely suited to propel the experiences that UAE organizations offer into the metaverse – as shown in the in Metaverse Experience solution being demonstrated at GITEX Global.

The solution illustrates how organizations can extend their contact centers into the metaverse, leveraging advanced innovations without impacting their existing contact center investments. It demonstrates a use case for opening a business in the UAE within the metaverse, and receiving seamless customer support from a contact center agent at every step of the journey. This kind of innovation without disruption will help businesses of any size become a part of Dubai’s Metaverse vision,” said Nidal Abou-Ltaif, President, Avaya International.

Mon, 10 Oct 2022 13:09:00 -0500 en-AE text/html
Killexams : Avaya reaffirms faith in SA market

Kathy Gibson reports from Gitex – South Africa is a key market for Avaya, which counts the country’s top organisations among its customers.

Nidal Abou-Ltaif, president of Avaya International, tells IT-Online that customers are bullish about the future, as they look forward to consuming more cloud services and leveraging modern technologies like artificial intelligence (AI).

South African companies are already at the cutting edge of contact centre technology, he adds, as one of the leaders in domestic and outsourced usage.

“I am very optimistic about the market,” Abou-Ltaif says.

The only thing holding companies back at the moment is the availability of Avaya public cloud services – and these will be delivered soon.

“We were about to release public cloud, then Covid hit and we have to switch out priorities,” says Abou-Ltaif. “More recently we have been hit with a shortage of components, which has delayed the launch further.”

All Avaya public cloud services are based on Microsoft’s Azure platform, and the company is now rolling it out across the region.

“We expect to have public cloud services available in South Africa by the end of the first half of 2023, maybe just at the beginning of the third quarter.”

The South African market has a good appetite for cloud, Abou-Ltaif.

When it comes to the African continent as a whole, he says Avaya is seeing a good level of investment from service providers and governments, particularly noticeable in new markets like Sudan.

“The pandemic has given a lot of people the incentive to digitalise, and we see the market really starting to pick up in places like Ghana and Nigeria,” Abou-Ltaif says.

Abou-Ltaif points out that organisations are increasingly positioning their contact centres to generate revenue while simultaneously deliver services. “They are looking to their contact centres to enhance the overall customer experience.”

Traditionally, Avaya’s customers have been the big names in telecommunications, banking and local government. But Abou-Ltaif believes small and medium enterprises (SMEs) represent a big untapped market opportunity.

“We could do a lot better in the SME space, and will look to our partners to open up that market. Once the public cloud services are available, we will have more services to offer to smaller companies.

“Services like public cloud Spaces, video for the cloud and contact centre as a service (CCaaS) will all appeal to the SME market.”

Reiterating Avaya’s commitment to its South African operations, Abou-Ltaif says: “It is my biggest market in Africa; and certainly the most aggressive and progressive. It has everything it takes to be great.”

Avaya has a well-established ecosystem of partners in South Africa, but Fadi Moubarak, vice-president: channels at Avaya, doesn’t rule out the possibility of new partners joining the stable.

“The transition to cloud opens the door for new types of partners and new segments seeking cloud solutions,” he says. “But we always do these things in a calculated manner to ensure we don’t crowd the market or have partners going after the same opportunities.

“Our partnering model is not about the numbers, but about the focus, the mutual relevant of us to their business and them to ours.”

There are two types of partners that typically work with Avaya, he adds. There are those that simply resell the Avaya solution suite, and there are those that integrate their own and third-party systems with the platform.

“These are the partners we are on the lookout for,” Moubarak says. “We know that when a customer experience or employee experience system has multiple building blocks, the role of the partner is crucial in gluing together those multiple solutions.”

Moubarak adds that companies’ approach to contact centres changed during the Covid pandemic. “Customers got used to less face-to-face interaction, preferring voice, app or remote communication as much as possible. And this will probably continue into the future.

“It’s the same as the delivery and online shopping boom that hasn’t come down after Covid: every industry has been deeply impacted in terms of how they reach and serve their customers.

“This means that customer experience has become more important.”

Avaya has seen some customers shift into the cloud, and expects this to increase over time.

“We are trying to make it easier for customers and our channel by keeping all the various models alive: customers can opt for an onpremise solution, with or without subscriptions, or private, hybrid of public cloud.

“We are not forcing a pace on to customers and partners.”

Wed, 12 Oct 2022 22:17:00 -0500 en-US text/html
Killexams : Avaya's Wavenet partnership aims to deliver affordable enterprise-quality UCaaS

Cloud communications firm Avaya has announced a new strategic partnership with Wavenet, a UK-based cloud telecoms and technology provider, to deliver its unified communications as a service (UCaaS) offering to the UK channel.

The collaboration combines UCaaS and contact centre as a service (CCaaS) with its own bundled calls and minutes to help businesses deliver enhanced experiences for customers. Wavenet will act as a wholesale service provider and tier 1 value-added reseller (VAR) across the UK.

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Partners will be able to benefit from a self-service managed platform that allows customisation, customer control, as well as the ability to bill customers directly.

Announcing the move at the GITEX Global conference, the pair said the collaboration will enable UK-based organisations to deliver “effortless, best-in-class experiences” for both customers and employees during every interaction.

“Our partners are serving customers in a business environment that has changed significantly over the past couple of years, and against that backdrop, it’s no surprise that demand for cloud-based communications experience technology has increased,” said Antony Black, director of wholesale at Wavenet.

“By offering the combination of the Avaya market-leading UCaaS and CCaaS experience technology with Wavenet’s bundled voice plans, we are able to provide the wholesale partners with a fully self-service managed platform allowing them to control their customers and more importantly bill directly.”

Expected to be available to Wavenet customers and its network of UK wholesale channel partners in Q1 2023, the combined offering can be rolled out to customers within hours, while customisations for more complex infrastructures can be made “quickly and easily”, the pair said.

Fadi Moubarak, Avaya’s vice president of channels, added that the agreement with Wavenet will enable joint partners to “position an enterprise-class solution without the enterprise-class pricing”.

“Being natively cloud-based, the platform will keep customers at the cutting edge in terms of feature sets, and can be flexibly tailored and deployed in diverse ways to match the requirements of any business,” he said.

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Thu, 13 Oct 2022 14:33:00 -0500 en text/html
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