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72200X Avaya Aura Core Components Support

Exam ID : 72200X
Exam Name : The Avaya Aura® Core Components Support Exam
Questions : 62
Passing Score : 68%
Duration : 105 min.

This exam has 62 questions and the minimum passing score is 68%. The candidate has 105 minutes to complete this exam

Avaya Team Engagement Core Solutions Troubleshooting

- Identify the Avaya Aura® Core architecture.
- Explain the Avaya troubleshooting methodology.
- Describe the fundamental voice network processes and standards,
- Perform baseline troubleshooting on Avaya Aura® Core components.
- Explain and draw call and message flows.
- Use the Avaya GSS Troubleshooting Methodology, knowledge of Avaya Communication Applications and tools to isolate and resolve issues.

Avaya Aura Core Components Support
Avaya Components Free PDF
Killexams : Avaya Components Free PDF - BingNews https://killexams.com/pass4sure/exam-detail/72200X Search results Killexams : Avaya Components Free PDF - BingNews https://killexams.com/pass4sure/exam-detail/72200X https://killexams.com/exam_list/Avaya Killexams : Microsoft launches the Microsoft Digital Contact Center Platform

Microsoft is introducing the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative contact center solution designed to deliver seamless customer journeys.

With the Microsoft Digital Contact Center Platform, contact centers are equipped with modern digital tools to engage customers across voice, video, and other digital engagement channels—powered by Microsoft Dynamics 365, Microsoft Teams, Microsoft Power Platform, and the latest member of the Microsoft family, Nuance.

The platform brings together a comprehensive yet flexible solution for contact centers, delivering best-in-class AI that powers self-service experiences, live customer engagements, collaborative agent experiences, business process automation, advanced telephony, and fraud prevention capabilities, according to the company. 

The addition of Nuance brings a new level of conversational AI, security, and automation to the contact center. This gives both customers and agents tools to resolve issues faster and with more personalized service, thus reducing resolution times while improving customer satisfaction. It also enables contact centers to offer targeted incentives to build brand loyalty and upsell opportunities to boost revenue.

The open nature of this platform enables companies to build on what they already have and easily add any combination of capabilities they need to take their contact center to the next level.

It integrates with a variety of contact center infrastructures and customer relationship management (CRM) systems. Companies can start small or go big, on their terms, and add capabilities at the right time.

Microsoft is partnering with leaders in contact center infrastructure—including Accenture–Avanade, Avaya, Genesys, HCL, NICE, and TTEC—to ensure interoperability and compatibility with contact center systems and components companies use or plan to implement now and in the future.

The Microsoft Digital Contact Center Platform makes it easy to meet consumers in the channels they use every day—from voice to digital messaging—with secure and protected interactions. With the platform, companies can:

  • Resolve customer needs quickly and easily with customer self-service and automation, enabling scale through automation of repeatable tasks as well as sophisticated transactions.
  • Intelligently connect customers to virtual and live agents with the best-suited skills, experience, capacity, and availability, and provide agents with AI-powered recommendations.
  • Deliver hyper-personalized omnichannel service across voice and digital engagement channels, including support for major social messaging platforms. Provide richer service engagement with Teams voice and video embedded within Dynamics 365 Customer Service.

The Microsoft Digital Contact Center Platform uses AI and deep analytics to anticipate customer requests, predict intent, and provide rapid resolution, which streamlines service and increases satisfaction. Customer experiences are protected with integrated biometric identification, authentication, and fraud prevention to build and maintain brand trust. The platform:

  • Uses biometric authentication to authenticate customers in seconds based on inherent biometrics and other factors.
  • Secures every customer and employee interaction, and prevents fraud while uncovering fraud patterns and attack vectors.
  • Provides insights on how consumers interact with the brand throughout their journey with customer journey analytics to Boost customer acquisition and tailor personalized offers.
  • Understands why customers are calling and customizes the experience to anticipate their needs with AI intent prediction.

The Microsoft Digital Contact Center Platform empowers agents to better serve customers by bringing the right information, people, and insights directly into the flow of work with Context IQ. It provides intelligent next-best response recommendations and sentiment analysis to enable fast resolutions. What’s more, this creates a learning loop so automated solutions continually evolve and become smarter. The platform:

  • Provides agents with a 360-degree view of the customer and their journey. Agents can manage customer requests seamlessly from any channel, even while handling multiple sessions at the same time.
  • Empowers agents with personalized conversational intelligence, including sentiment analysis, to truly understand customer emotions and needs. Next-best response and offer recommendations help create valuable upsell and cross-sell opportunities.
  • Assists the agent in identifying the resolution with AI-recommended knowledge articles.
  • Automates how agents quickly and efficiently bring together experts to resolve an open case through intelligent case swarming. With a single click, agents can collaborate with experts matched based on skillset and expertise.

The platform is also cloud-scale and elastic to accommodate seasonal or surging demand. It automatically adjusts to changes in contact volume, agent counts, wait times, and service levels without performance impact.

For more information about this news, visit https://dynamics.microsoft.com.

Companies and Suppliers Mentioned

Thu, 21 Jul 2022 07:26:00 -0500 en text/html https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=154054
Killexams : Call Center AI Market size worth $ 8.11 Billion, Globally, by 2030 at 26.62% CAGR: Tested Market Research®

Customer interaction through social media platforms and increased data, automation of repetitive and manual processes using AI powered tools, development of AI-enabled chatbots will lead the Call Center AI Market growth over the forecasted period.

JERSEY CITY, N.J., July 20, 2022 /PRNewswire/ -- Tested Market Research recently published a report, "Call Center AI Market" By Product (Cloud-Based, On-Premise), By Application (BFSI, Retail And E-commerce, Telecommunications), and By Geography. According to Tested Market Research, the Call Center AI Market size was valued at USD 1.35 Billion in 2021 and is projected to reach USD 8.11 Billion by 2030, growing at a CAGR of 26.62% from 2022 to 2030.

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Browse in-depth TOC on "Call Center AI Market"

202 - Pages
126 - Tables
37 - Figures

Global Call Center AI Market Overview

Organizations are now embracing AI in their customer service function, shifting their focus from offering customer support services via email or SMS to AI-powered chatbots that help enhance customer experience and engagement, thanks to exact advancements in AI technology. Chatbots and Intelligent Virtual Assistants (IVAs), for example, can engage prospects with coupons or savings opportunities, allowing human sales professionals to add that all-important personal touch to complete the deal.

Similarly, AI may provide call center operators with extensive historical data and insights about a consumer, allowing them to provide valuable cross-selling and up-selling opportunities. Order placement, balance inquiries, general queries, technical assistance, and other customer services can all be automated with AI-enabled chatbots and virtual agents. However, because self-training of autonomous virtual agents through complicated data and unsupervised learning algorithms is a highly challenging operation, unsupervised self-learning of chatbots is a key stumbling block to the adoption of call center AI solutions.

Furthermore, a call center AI provider enables businesses to leverage AI to augment and Boost their contact centers without requiring extensive AI knowledge. Firms and organizations are investing heavily in AI and machine learning technologies to Boost user experience and remain competitive in an ever-changing market environment. Bots, predictive and prescriptive models, speech recognition, search engine optimization, image identification, and text recognition are just a few of the sectors where AI-enabled solutions have seen widespread adoption.

Key Developments

  • In March 2022, Avaya and Alcatel-Lucent formed a strategic agreement to expand the availability of Avaya's OneCloud CCaaS composable solutions to Alcatel-worldwide Lucent's client base while also making Avaya's digital networking solutions available globally.

Key Players

The major players in the market are IBM (US), Google (US), Microsoft (US), Oracle (US), SAP (Germany), AWS (US), Nuance Communications (US), Avaya (US), Haptik (India), Artificial Solutions (Spain), Zendesk (US), Conversica (US), Rulai (US), Inbenta Technologies (US), Kore.ai (US), EdgeVerve Systems (Infosys) (India), Pypestream (US), Avaamo (US), Talkdesk (US), NICE inContact (US), and Creative Virtual (UK).

Verified Market Research has segmented the Global Call Center AI Market On the basis of Product, Application, and Geography.

  • Call Center AI Market, By Product
  • Call Center AI Market, By Application
    • BFSI
    • Retail and E-commerce
    • Telecommunications
    • Health Care
    • Media and Entertainment
  • Call Center AI Market, by Geography
    • North America
    • Europe
      • Germany
      • France
      • U.K
      • Rest of Europe
    • Asia Pacific
      • China
      • Japan
      • India
      • Rest of Asia Pacific
    • ROW
      • Middle East & Africa
      • Latin America

Browse Related Reports:

Contact And Call Centre Outsourcing Market By Type (On-Premise Type, Cloud-based Type), By Application (BFSI, Government And Public Sector), By Geography, Forecast, 2021-2028

Cloud-Based Call Center Software Market By Size (Small and Medium Enterprise, Large Enterprise, and Others), By End User (Banking, Financial Services and Insurance (BFSI), Consumer Goods & Retail, Government, Healthcare, IT & Telecom, Travel & Hospitality, and Others), By Geography, Forecast, 2021-2028

Telecom Outsourcing Market By Type (Billing Operations Outsourcing, Call Center Outsourcing, Infrastructure Maintenance Outsourcing), By Application (Small & Medium Size Enterprises, Large Enterprises), By Geography, Forecast, 2021-2028

Call Center Workforce Management Software Market By Product (Cloud Based, Web Based), By Application (Large Enterprises, SMEs), By Geography, Forecast, 2021-2028

Top 7 Endpoint Security Companies fighting against cybersecurity threats with moxie

Visualize Call Center AI Market using Tested Market Intelligence -:

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Wed, 20 Jul 2022 02:15:00 -0500 en text/html https://www.prnewswire.co.uk/news-releases/call-center-ai-market-size-worth-8-11-billion-globally-by-2030-at-26-62-cagr-verified-market-research-r--880716130.html
Killexams : Customer Experience Management Market Hit USD 17.68 Billion at a CAGR of 17.9% by 2030 - Report by Market Research Future (MRFR)

Market Research Future

Customer Experience Management Market Factors Fuelling The Growth By Advent Multilingual Text Analytics And Augmentation In Industry-Specific Text Analytics

New York, US, July 06, 2022 (GLOBE NEWSWIRE) -- According to a comprehensive research report by Market Research Future (MRFR), “Global Customer Experience Management Market, By Touch Point (Call Centers, Email, Social Media), By End-users (BFSI, Healthcare, Manufacturing, Retail) - Forecast 2030” to thrive at a healthy CAGR over 17.9% to acquire a size of approximately USD 17.68 billion by the end of 2030.

Customer Experience Management Market Overview:

Customer experience management can be broadly defined as a dynamic process by which an organization traces the general interaction between the organization and consumers. The complete procedure of customer experience management carries out by a typical and specific consumer lifecycle.

Report Scope:

Report Metric

Details

Market Size

USD 17.68 Billion in 2030

CAGR

17.9% From 2021 to 2030

Base Year

2020

Forecast Period

2021 to 2030

Historical Data

2019

Forecast Units

Value (USD Billion)

Report Coverage

Revenue Forecast, Competitive Landscape, Growth Factors, and Trends

Segments Covered

By Touch Point, End-Users and Region

Geographies Covered

North America, Europe, Asia-Pacific, and Rest of the World (RoW)

Key Vendors

IBM Corporation (U.S.), SAS Institute Inc. (U.S.), Adobe Systems Incorporated (U.S.), Tech Mahindra Limited (India), Oracle Corporation (U.S.), Open Text Corporation (Canada), Nokia Networks (Finland), Avaya Inc. (U.S.), SDL (U.K.)

Key Market Opportunities

The dynamic concept of Customer experience management is a varied range of cross and multi-channel several business activities that are very well executed and implemented on a strategic enterprise level to manage or develop commercial activities all across the various customer lifecycle.

Key Market Drivers

Expanding demand to meet desirable consumer satisfaction, rising e-commerce activities, competitive environment, and increasing focus towards major consumer oriented markets.

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Customer Experience Management Market USP Covered

Customer Experience Management Market Drivers

The global market for customer experience management witnessed a major surge in the growth rate in the last few years. The major aspect causing an upsurge in the market's growth is the growing demand to fulfill advantageous consumer satisfaction. Furthermore, factors such as the increasing focus on major consumer-oriented markets, the competitive environment, and rising e-commerce activities are likely to catalyze the market's growth over the coming years. Moreover, the several language barriers and numerous monotonous augmentations across the market, several launches of multilingual text analytics that burst the numerous industry-specific text across analytics applications are the major aspects boosting the market's growth across the globe.

Customer Experience Management Market Restraints

On the other hand, various aspects may impede the growth of the customer experience management market. The growing amount of data prone to cyber attacks is the major aspect restricting the market's growth across the globe.

COVID-19 Impact

The global COVID-19 pandemic has affected the majority of the market sectors across the globe. The consistent outbreak of the global pandemic COVID-19 has impacted public health and economic growth across the globe. The global market for customer experience management is no different than others. The market players across the globe faced several unexpected challenges in exact times. To stop the spread of the disease, several governments across the globe imposed partial or complete lockdowns. Some of the major market sectors affected by the global health crisis include the retail sector, logistics & transportation sector, and manufacturing sector. The moderately affected sectors include non-core sectors, such as the e-commerce industry and the IT and telecom sectors.

On the other hand, market sectors such as the public sector and public & government healthcare are mainly implementing prime customer experience management (CEM) global solutions during the COVID-19 pandemic, given the sudden rise in the number of clients. The global COVID-19 pandemic has severely affected the global market for customer experience management's growth and lifestyle. Several organizations have to combat the fight for existence and client relationships persistently.

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Customer Experience Management Market Segment Analysis

Among all the components, the services segment is anticipated to account for the highest contribution across the global customer experience management (CEM) market over the assessment timeframe. The segment has a major impact on the growth of the customer experience management market. These services help end users lower overall costs, enhance business performance, and expand overall revenues. With the assistance of these services, organizations can trace, examine, and study the needs of their business to make better-informed decisions.

Out of all the deployment types, the cloud segment is anticipated to register the highest growth rate over the review timeframe. With the help of the cloud, companies can achieve better collaboration, agility, responsiveness, and faster performance without functioning a server infrastructure.

Among all the organization sizes, the large organization's segment is anticipated to dominate the global customer experience management (CEM) market over the coming years. the growing adoption of CEM solutions across large enterprises is anticipated to boost the segment's growth over time assessment timeframe. The large scale of economies and the affordability of large organizations allow these companies to implement CEM solutions.

Among all the end-users, the healthcare segment is anticipated to register the highest growth rate across the global customer experience management (CEM) market over the review timeframe. The requirement to Boost patient experience is the primary aspect propelling the growth of the CEM in the healthcare sector over the coming years.

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Customer Experience Management Market Regional Analysis

The global market for customer experience management (CEM) is studied across five major regions: Latin America, North America, Europe, Asia-Pacific, and the Middle East & Africa.

According to the research reports by Market Research Future (MRFR), the North American region is estimated to acquire the largest revenue share across the global market for customer experience management (CEM) over the forecasted timeframe. The regional market's growth is mainly attributed to the increasing adoption of modern technological solutions. Furthermore, the factors such as increasing customer expectations and several regional growths in consumer experience management are also anticipated to boost the market's growth over the assessment timeframe. Moreover, the presence of large companies across the region is also projected to impact the regional market's growth over the assessment timeframe.

The Asia-Pacific region's customer experience management (CEM) market will likely register substantial growth over the assessment timeframe. The major aspect causing an upsurge in the regional market's growth is the increasing competition among major players across the region. Furthermore, factors such as the maxim unavailability of latest technological solutions and rising consumer needs are also anticipated to boost the regional market's growth over the forecasted timeframe.

Customer Experience Management Market Competitive Analysis

The global market for customer experience management has prominent leaders such as:

  • Sprinklr (US)

  • SoGoSurvey (US)

  • Adobe (US)

  • Algonomy (US)

  • IBM (US)

  • MindTouch (US)

  • Oracle (US)

  • ZephyrTel (US)

  • Avaya (US)

  • io (US)

  • Nice (Israel)

  • Mixpanel (US)

  • Nokia (Finland)

  • Amperity (US)

  • SAP (Germany)

  • NGDATA (Belgium)

  • OpenText (Canada)

  • Sitecore (US)

  • Tech Mahindra (India)

  • Clarabridge (US)

  • Verint Systems (US)

  • SAS (US)

  • Zendesk (US)

  • InMoment (US)

  • Teradata (US)

  • Medallia (US)

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Recent Developments:

The various customer experience management market has been divided vertically into numerous IT and telecom; banking sector, financial services sector, and insurance (BFSI); retail; healthcare sector; automotive; travel and hospitality sector; media and entertainment; public sector; and others.

Related Reports:

Customer Experience Analytics Market Size, By Touch Point, Solution - Forecast 2030

Virtual Customer Premises Equipment Market Analysis by Solutions, by Service and End-Users - Forecast to 2030

Customer Analytics Market Trends, By Solution, By Service, By Deployment - Global Forecast 2030

About Market Research Future:

Market Research Future (MRFR) is a global market research company that takes pride in its services, offering a complete and accurate analysis regarding diverse markets and consumers worldwide. Market Research Future has the distinguished objective of providing the optimal quality research and granular research to clients. Our market research studies by products, services, technologies, applications, end users, and market players for global, regional, and country level market segments, enable our clients to see more, know more, and do more, which help answer your most important questions.

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Tue, 05 Jul 2022 16:00:00 -0500 en-CA text/html https://ca.finance.yahoo.com/news/customer-experience-management-market-hit-110000522.html
Killexams : Cloud-Based Contact Center Market Growing at a CAGR 26.1% | Key Player NICE, Genesys, Five9, Vonage, Talkdesk

The MarketWatch News Department was not involved in the creation of this content.

Jul 07, 2022 (AB Digital via COMTEX) -- The Cloud-Based Contact Center Market comprises three broad technologies: digital transformation with advanced techniques and surging demand for AI, ML, advanced analytics technologies for enhanced business operations, and rising demand for automated solutions for business continuity and planning is driving the growth of Cloud-Based Contact Center Market.

Contact center is a customer service function that handles customer contacts using more than one channel and can include phone, email, chat, text messaging, and social media. A cloud contact center has its core contact center technology hosted by a third party, utilizing cloud computing. Commonly hosted applications include Automatic Call Distributors (ACDs) that are responsible for routing contacts, and Interactive Voice Response (IVR) systems that greet callers and facilitate self-service. Cloud contact centers can also use hosted solutions for workforce management, analytics, Customer Relationship Management (CRM), training management, and more.

The services segment to hold a higher CAGR during the forecast period

Based on components, the services segment holds a higher CAGR during the forecast period. Services play a crucial role in efficiently managing the contact center of an organization. Service providers offer consulting services to help clients understand which cloud-based contact center solution suits their business needs. Service providers ensure the proper implementation of contact center software to provide enhanced customer experience to strengthen and sustain their relationship with customers. Consulting services help organizations adopt the best vertical practices to remain competitive in the global market. Furthermore, the services facilitate organizations to optimize global operations related to the contact center.

The global cloud-based contact center market size is to grow from USD 17.1 billion in 2022 to USD 54.6 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 26.1% during the forecast period.

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A cloud-based contact center is a deployment model that enables businesses to host their contact center at a remote, third-party location rather than at an on-premises location. The cloud model has witnessed high demand and growth in the contact center market over the past few years. In the past, enterprises used to host their call centers on physical systems or servers at their premises. However, this approach was limited to a particular location and involved high infrastructure costs. Cloud-based contact centers are being widely adopted among enterprises due to their advantages, such as high scalability, better flexibility, rapid deployment, and lower capital expenses.

Some of the major vendors in the cloud-based contact center market, such as NICE (Israel), Genesys (US), Five9 (US), Vonage (US), Talkdesk (US), 8x8 (US), Cisco (US), Avaya (US), Serenova (US), Content Guru (US), Alvaria (US), RingCentral (US), Enghouse Interactive (US), 3CLogic (US), Ameyo (India), Twilio (US), Vocalcom (France), Evolve IP (US), Pypestream (US), TechSee (US), AirCall (US), Nubitel (Singapore), JustCall (US), Sentiment Machines (UK) Dialer360 (UK), Servetel (India), NeoDove (India), and Rulai (US).

NICE provides software solutions that enable enterprises to Boost their performance, increase operational efficiency, prevent financial crimes, and enhance safety and security. NICE operates its business through three segments: product, service, and cloud. The company has its presence in more than 150 countries and caters to 25,000 organizations across the globe. It also caters to a variety of industries, including financial services, telecommunications, healthcare, retail, media and entertainment, travel, education, and energy and utilities. NICE inContact, a wholly owned subsidiary of the company, offers the cloud-based contact center solution with features such as ACD, IVR, interaction channel, proactive outbound, my agent eXperience-MAX, workforce intelligence, partner AI chatbots, workforce management, quality management, customer satisfaction surveys, performance management, omnichannel analytics, security and reliability, CRM integrations, UCaaS integrations, developer ecosystems, RESTful APIs, voice as a service, and reporting. The company has a strong presence in the Americas, Europe, the Middle East, Africa, and the Asia Pacific. NICE is one of the major players in cloud-based contact center market.

Genesys is a privately owned enterprise and market leader in offering customer service and contact center solutions in cloud and on-premises. It is recognized for its Intelligent Voice Response System and Call Center Modernization software. It offers Genesys Customer Experience Platform that enables optimal customer journeys across touchpoints, channels, and interactions. The company has a strong presence in the Americas, Europe, the Middle East, Africa, and the Asia Pacific. Genesys is one of the major players in the cloud-based contact center market. In the cloud contact center market, the company offers Genesys Cloud, Genesys Engage, and Genesys PureContact. Genesys Cloud is an all-in-one contact center solution that helps manage and understand omnichannel interactions in a seamless customer journey. Genesys Engage is an omnichannel and multi-cloud customer engagement for large-scale businesses. It helps companies establish a personalized, customer-centric approach across channels, thus assisting in differentiating brands and building locality.

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Wed, 06 Jul 2022 21:57:00 -0500 en-US text/html https://www.marketwatch.com/press-release/cloud-based-contact-center-market-growing-at-a-cagr-261-key-player-nice-genesys-five9-vonage-talkdesk-2022-07-07
Killexams : Cloud-Based Contact Center Market Worth $54.6 Billion By 2027 Exclusive Report By Marketsandmarkets™ No result found, try new keyword!Chicago, July 12, 2022 (GLOBE NEWSWIRE) -- According to a research report“Cloud-Based Contact Center Market by Component (Solutions and Services), Deployment Mode (Public and Private Cloud ... Tue, 12 Jul 2022 09:42:00 -0500 en-US text/html https://www.marketwatch.com/press-release/cloud-based-contact-center-market-growing-at-a-cagr-261-key-player-nice-genesys-five9-vonage-talkdesk-2022-07-07 Killexams : Target drones Market worth $6.4 billion by 2027 – Exclusive Report by MarketsandMarkets™

MarketsandMarkets Research Pvt. Ltd.

Chicago, Aug. 03, 2022 (GLOBE NEWSWIRE) -- Target Drones Market is projected to grow from USD 4.5 billion in 2022 to USD 6.4 billion by 2027, at a CAGR of 7.4% from 2022 to 2027, according to a new report by MarketsandMarkets™. The advent of target drones in terms of compact designs and recovery systems, is one of the major driving factor for the demand of target drones market.

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Browse in-depth TOC on “Target Drones Market
177– Tables
50 – Figures
201 – Pages

By payload capacity, the Medium (20 kg to 40 kg) segment is expected to lead the market during the forecast period

On the basis of payload capacity, the target drones market has been segmented into high (>40 kg), medium (20 kg to 40 kg), and low (<20 kg). Owing to the growing applications of these target drones, they are equipped with payloads such as identification friend or foe, passive & active radar augmentation, infrared augmentation, and electronic payloads, among others. The use of target drones in applications such as target & decoy, reconnaissance, and combat training requires additional components to make them more effective in operations. These target drones are equipped with passive & active radar augmentation, electronic payloads, GPS navigation, and several types of cameras. With the increasing efforts to make military training more realistic, these payloads are used to help drones perform functions in the above-mentioned applications

By mode of operation, the remotely piloted segment has the highest share in the forecasted period

On the basis of mode of operation, the target drones market has been segmented into autonomous, remotely piloted, and optionally piloted. With growing advancements in connectivity technology, target drones can be operated remotely or autonomously with preprogrammed functions. Some target drones are designed with the option of both, remote as well as autonomous operation. These are known as optionally piloted drones. Most target drones that are currently being developed are remotely piloted. These drones offer better control and mitigate the risks of program failure that is prevalent in autonomous drones.

Jet engines segment has the highest share in the forecasted period

On the basis of the engine type, the target drones market has been segmented into internal combustion (IC), jet, and others (electric motors, microturbine engines, and free-flying). Based on engine type, the jet engines segment led the target drones market in 2022. This segment was valued at USD 3494 million in 2022 and is projected to reach USD 5090 million by 2027, recording the highest CAGR of 7.8% from 2020 to 2027 . The segment is expected to lead the market, as most target drones are powered by jet engines, which have a higher power-to-weight ratio compared to IC engines.

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North America has the highest share in the forecasted period.

The North America Unmanned Aerial Target market is projected to grow at the highest rate of 7.8% during the forecast period. The US navy is focusing on the development of UAVs that can be integrated with its naval fleet. In August 2018, Boeing was awarded a contract worth USD 805 million to develop and build the MQ-25, an aerial refueling tanker. Along with the military sector, the commercial sector is also expected to offer growth opportunities for the target drones market during the forecast period. According to the Federal Aviation Administration (FAA), the commercial drone fleet of the US is expected to grow from 42,000 drones in 2016 to about 442,000 drones by 2021.

Key players in the target drones market include QinetiQ Group plc (UK), Kratos Defense & Security Solutions, Inc. (US), Airbus Group (Netherlands), Northrop Grumman Corporation (US), and Boeing Company (US). The players are largely focused on new product development and launches, and having a strong global presence will help them gain a competitive advantage in the target drones industry. These companies are concentrating their efforts on breaking into new markets by launching technologically superior and cost-effective platforms and infrastructure solutions. These companies, in addition to new product releases and advances, have adopted partnership, contracts and agreement strategy.

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Browse Adjacent Market: Aerospace and Defence Market Research Reports &Consulting

Related Reports:

Unmanned Aerial Vehicle (UAV) Market by Point of Sale, Systems, Platform (Civil & Commercial, and Defense & Governement), Function, End Use, Application, Type, Mode of Operation, MTOW, Range, and Region (2021-2026)

Drone Battery Market by Technology (Lithium-based, Nickel-based, Fuel Cell), Component (Cell, BMS, Enclosure, Connector), Drone Type (Fixed-wing, Fixed-wing VTOL, Rotary-wing), Platform, Function, Point of Sale, Region (2021-2026)

CONTACT: About MarketsandMarkets™ MarketsandMarkets™ provides quantified B2B research on 30,000 high growth niche opportunities/threats which will impact 70% to 80% of worldwide companies’ revenues. Currently servicing 7500 customers worldwide including 80% of global Fortune 1000 companies as clients. Almost 75,000 top officers across eight industries worldwide approach MarketsandMarkets™ for their painpoints around revenues decisions. Our 850 fulltime analyst and SMEs at MarketsandMarkets™ are tracking global high growth markets following the "Growth Engagement Model – GEM". The GEM aims at proactive collaboration with the clients to identify new opportunities, identify most important customers, write "Attack, avoid and defend" strategies, identify sources of incremental revenues for both the company and its competitors. MarketsandMarkets™ now coming up with 1,500 MicroQuadrants (Positioning top players across leaders, emerging companies, innovators, strategic players) annually in high growth emerging segments. MarketsandMarkets™ is determined to benefit more than 10,000 companies this year for their revenue planning and help them take their innovations/disruptions early to the market by providing them research ahead of the curve. MarketsandMarkets’s flagship competitive intelligence and market research platform, "Knowledge Store" connects over 200,000 markets and entire value chains for deeper understanding of the unmet insights along with market sizing and forecasts of niche markets. Contact: Mr. Aashish Mehra MarketsandMarkets™ INC. 630 Dundee Road Suite 430 Northbrook, IL 60062 USA: +1-888-600-6441 Email: sales@marketsandmarkets.com
Tue, 02 Aug 2022 23:35:00 -0500 en-US text/html https://finance.yahoo.com/news/target-drones-market-worth-6-113000144.html
Killexams : Customer Experience Management Market Hit USD 17.68 Billion at a CAGR of 17.9% by 2030 - Report by Market Research Future (MRFR)

Market Research Future

Customer Experience Management Market Factors Fuelling The Growth By Advent Multilingual Text Analytics And Augmentation In Industry-Specific Text Analytics

New York, US, July 06, 2022 (GLOBE NEWSWIRE) -- According to a comprehensive research report by Market Research Future (MRFR), “Global Customer Experience Management Market, By Touch Point (Call Centers, Email, Social Media), By End-users (BFSI, Healthcare, Manufacturing, Retail) - Forecast 2030” to thrive at a healthy CAGR over 17.9% to acquire a size of approximately USD 17.68 billion by the end of 2030.

Customer Experience Management Market Overview:

Customer experience management can be broadly defined as a dynamic process by which an organization traces the general interaction between the organization and consumers. The complete procedure of customer experience management carries out by a typical and specific consumer lifecycle.

Report Scope:

Report Metric

Details

Market Size

USD 17.68 Billion in 2030

CAGR

17.9% From 2021 to 2030

Base Year

2020

Forecast Period

2021 to 2030

Historical Data

2019

Forecast Units

Value (USD Billion)

Report Coverage

Revenue Forecast, Competitive Landscape, Growth Factors, and Trends

Segments Covered

By Touch Point, End-Users and Region

Geographies Covered

North America, Europe, Asia-Pacific, and Rest of the World (RoW)

Key Vendors

IBM Corporation (U.S.), SAS Institute Inc. (U.S.), Adobe Systems Incorporated (U.S.), Tech Mahindra Limited (India), Oracle Corporation (U.S.), Open Text Corporation (Canada), Nokia Networks (Finland), Avaya Inc. (U.S.), SDL (U.K.)

Key Market Opportunities

The dynamic concept of Customer experience management is a varied range of cross and multi-channel several business activities that are very well executed and implemented on a strategic enterprise level to manage or develop commercial activities all across the various customer lifecycle.

Key Market Drivers

Expanding demand to meet desirable consumer satisfaction, rising e-commerce activities, competitive environment, and increasing focus towards major consumer oriented markets.

Get Free trial PDF Brochure: 

https://www.marketresearchfuture.com/sample_request/2863

Customer Experience Management Market USP Covered

Customer Experience Management Market Drivers

The global market for customer experience management witnessed a major surge in the growth rate in the last few years. The major aspect causing an upsurge in the market's growth is the growing demand to fulfill advantageous consumer satisfaction. Furthermore, factors such as the increasing focus on major consumer-oriented markets, the competitive environment, and rising e-commerce activities are likely to catalyze the market's growth over the coming years. Moreover, the several language barriers and numerous monotonous augmentations across the market, several launches of multilingual text analytics that burst the numerous industry-specific text across analytics applications are the major aspects boosting the market's growth across the globe.

Customer Experience Management Market Restraints

On the other hand, various aspects may impede the growth of the customer experience management market. The growing amount of data prone to cyber attacks is the major aspect restricting the market's growth across the globe.

COVID-19 Impact

The global COVID-19 pandemic has affected the majority of the market sectors across the globe. The consistent outbreak of the global pandemic COVID-19 has impacted public health and economic growth across the globe. The global market for customer experience management is no different than others. The market players across the globe faced several unexpected challenges in exact times. To stop the spread of the disease, several governments across the globe imposed partial or complete lockdowns. Some of the major market sectors affected by the global health crisis include the retail sector, logistics & transportation sector, and manufacturing sector. The moderately affected sectors include non-core sectors, such as the e-commerce industry and the IT and telecom sectors.

On the other hand, market sectors such as the public sector and public & government healthcare are mainly implementing prime customer experience management (CEM) global solutions during the COVID-19 pandemic, given the sudden rise in the number of clients. The global COVID-19 pandemic has severely affected the global market for customer experience management's growth and lifestyle. Several organizations have to combat the fight for existence and client relationships persistently.

Browse In-depth Market Research Report (100 Pages) on Customer Experience Management Market: 

https://www.marketresearchfuture.com/reports/customer-experience-management-market-2863

Customer Experience Management Market Segment Analysis

Among all the components, the services segment is anticipated to account for the highest contribution across the global customer experience management (CEM) market over the assessment timeframe. The segment has a major impact on the growth of the customer experience management market. These services help end users lower overall costs, enhance business performance, and expand overall revenues. With the assistance of these services, organizations can trace, examine, and study the needs of their business to make better-informed decisions.

Out of all the deployment types, the cloud segment is anticipated to register the highest growth rate over the review timeframe. With the help of the cloud, companies can achieve better collaboration, agility, responsiveness, and faster performance without functioning a server infrastructure.

Among all the organization sizes, the large organization's segment is anticipated to dominate the global customer experience management (CEM) market over the coming years. the growing adoption of CEM solutions across large enterprises is anticipated to boost the segment's growth over time assessment timeframe. The large scale of economies and the affordability of large organizations allow these companies to implement CEM solutions.

Among all the end-users, the healthcare segment is anticipated to register the highest growth rate across the global customer experience management (CEM) market over the review timeframe. The requirement to Boost patient experience is the primary aspect propelling the growth of the CEM in the healthcare sector over the coming years.

Ask To Expert:

https://www.marketresearchfuture.com/ask_for_schedule_call/2863

Customer Experience Management Market Regional Analysis

The global market for customer experience management (CEM) is studied across five major regions: Latin America, North America, Europe, Asia-Pacific, and the Middle East & Africa.

According to the research reports by Market Research Future (MRFR), the North American region is estimated to acquire the largest revenue share across the global market for customer experience management (CEM) over the forecasted timeframe. The regional market's growth is mainly attributed to the increasing adoption of modern technological solutions. Furthermore, the factors such as increasing customer expectations and several regional growths in consumer experience management are also anticipated to boost the market's growth over the assessment timeframe. Moreover, the presence of large companies across the region is also projected to impact the regional market's growth over the assessment timeframe.

The Asia-Pacific region's customer experience management (CEM) market will likely register substantial growth over the assessment timeframe. The major aspect causing an upsurge in the regional market's growth is the increasing competition among major players across the region. Furthermore, factors such as the maxim unavailability of latest technological solutions and rising consumer needs are also anticipated to boost the regional market's growth over the forecasted timeframe.

Customer Experience Management Market Competitive Analysis

The global market for customer experience management has prominent leaders such as:

  • Sprinklr (US)

  • SoGoSurvey (US)

  • Adobe (US)

  • Algonomy (US)

  • IBM (US)

  • MindTouch (US)

  • Oracle (US)

  • ZephyrTel (US)

  • Avaya (US)

  • io (US)

  • Nice (Israel)

  • Mixpanel (US)

  • Nokia (Finland)

  • Amperity (US)

  • SAP (Germany)

  • NGDATA (Belgium)

  • OpenText (Canada)

  • Sitecore (US)

  • Tech Mahindra (India)

  • Clarabridge (US)

  • Verint Systems (US)

  • SAS (US)

  • Zendesk (US)

  • InMoment (US)

  • Teradata (US)

  • Medallia (US)

Get the Discount:

https://www.marketresearchfuture.com/check-discount/2863

Recent Developments:

The various customer experience management market has been divided vertically into numerous IT and telecom; banking sector, financial services sector, and insurance (BFSI); retail; healthcare sector; automotive; travel and hospitality sector; media and entertainment; public sector; and others.

Related Reports:

Customer Experience Analytics Market Size, By Touch Point, Solution - Forecast 2030

Virtual Customer Premises Equipment Market Analysis by Solutions, by Service and End-Users - Forecast to 2030

Customer Analytics Market Trends, By Solution, By Service, By Deployment - Global Forecast 2030

About Market Research Future:

Market Research Future (MRFR) is a global market research company that takes pride in its services, offering a complete and accurate analysis regarding diverse markets and consumers worldwide. Market Research Future has the distinguished objective of providing the optimal quality research and granular research to clients. Our market research studies by products, services, technologies, applications, end users, and market players for global, regional, and country level market segments, enable our clients to see more, know more, and do more, which help answer your most important questions.

Follow Us: LinkedIn | Twitter

CONTACT: Contact Market Research Future (Part of Wantstats Research and Media Private Limited) 99 Hudson Street, 5Th Floor New York, NY 10013 United States of America +1 628 258 0071 (US) +44 2035 002 764 (UK) Email: sales@marketresearchfuture.com Website: https://www.marketresearchfuture.com
Tue, 05 Jul 2022 23:00:00 -0500 en-AU text/html https://au.news.yahoo.com/customer-experience-management-market-hit-110000522.html Killexams : Customer Experience Management Market Hit USD 17.68 Billion at a CAGR of 17.9% by 2030 - Report by Market Research Future (MRFR)

Market Research Future

Customer Experience Management Market Factors Fuelling The Growth By Advent Multilingual Text Analytics And Augmentation In Industry-Specific Text Analytics

New York, US, July 06, 2022 (GLOBE NEWSWIRE) -- According to a comprehensive research report by Market Research Future (MRFR), “Global Customer Experience Management Market, By Touch Point (Call Centers, Email, Social Media), By End-users (BFSI, Healthcare, Manufacturing, Retail) - Forecast 2030” to thrive at a healthy CAGR over 17.9% to acquire a size of approximately USD 17.68 billion by the end of 2030.

Customer Experience Management Market Overview:

Customer experience management can be broadly defined as a dynamic process by which an organization traces the general interaction between the organization and consumers. The complete procedure of customer experience management carries out by a typical and specific consumer lifecycle.

Report Scope:

Report Metric

Details

Market Size

USD 17.68 Billion in 2030

CAGR

17.9% From 2021 to 2030

Base Year

2020

Forecast Period

2021 to 2030

Historical Data

2019

Forecast Units

Value (USD Billion)

Report Coverage

Revenue Forecast, Competitive Landscape, Growth Factors, and Trends

Segments Covered

By Touch Point, End-Users and Region

Geographies Covered

North America, Europe, Asia-Pacific, and Rest of the World (RoW)

Key Vendors

IBM Corporation (U.S.), SAS Institute Inc. (U.S.), Adobe Systems Incorporated (U.S.), Tech Mahindra Limited (India), Oracle Corporation (U.S.), Open Text Corporation (Canada), Nokia Networks (Finland), Avaya Inc. (U.S.), SDL (U.K.)

Key Market Opportunities

The dynamic concept of Customer experience management is a varied range of cross and multi-channel several business activities that are very well executed and implemented on a strategic enterprise level to manage or develop commercial activities all across the various customer lifecycle.

Key Market Drivers

Expanding demand to meet desirable consumer satisfaction, rising e-commerce activities, competitive environment, and increasing focus towards major consumer oriented markets.

Get Free trial PDF Brochure: 

https://www.marketresearchfuture.com/sample_request/2863

Customer Experience Management Market USP Covered

Customer Experience Management Market Drivers

The global market for customer experience management witnessed a major surge in the growth rate in the last few years. The major aspect causing an upsurge in the market's growth is the growing demand to fulfill advantageous consumer satisfaction. Furthermore, factors such as the increasing focus on major consumer-oriented markets, the competitive environment, and rising e-commerce activities are likely to catalyze the market's growth over the coming years. Moreover, the several language barriers and numerous monotonous augmentations across the market, several launches of multilingual text analytics that burst the numerous industry-specific text across analytics applications are the major aspects boosting the market's growth across the globe.

Customer Experience Management Market Restraints

On the other hand, various aspects may impede the growth of the customer experience management market. The growing amount of data prone to cyber attacks is the major aspect restricting the market's growth across the globe.

COVID-19 Impact

The global COVID-19 pandemic has affected the majority of the market sectors across the globe. The consistent outbreak of the global pandemic COVID-19 has impacted public health and economic growth across the globe. The global market for customer experience management is no different than others. The market players across the globe faced several unexpected challenges in exact times. To stop the spread of the disease, several governments across the globe imposed partial or complete lockdowns. Some of the major market sectors affected by the global health crisis include the retail sector, logistics & transportation sector, and manufacturing sector. The moderately affected sectors include non-core sectors, such as the e-commerce industry and the IT and telecom sectors.

On the other hand, market sectors such as the public sector and public & government healthcare are mainly implementing prime customer experience management (CEM) global solutions during the COVID-19 pandemic, given the sudden rise in the number of clients. The global COVID-19 pandemic has severely affected the global market for customer experience management's growth and lifestyle. Several organizations have to combat the fight for existence and client relationships persistently.

Browse In-depth Market Research Report (100 Pages) on Customer Experience Management Market: 

https://www.marketresearchfuture.com/reports/customer-experience-management-market-2863

Customer Experience Management Market Segment Analysis

Among all the components, the services segment is anticipated to account for the highest contribution across the global customer experience management (CEM) market over the assessment timeframe. The segment has a major impact on the growth of the customer experience management market. These services help end users lower overall costs, enhance business performance, and expand overall revenues. With the assistance of these services, organizations can trace, examine, and study the needs of their business to make better-informed decisions.

Out of all the deployment types, the cloud segment is anticipated to register the highest growth rate over the review timeframe. With the help of the cloud, companies can achieve better collaboration, agility, responsiveness, and faster performance without functioning a server infrastructure.

Among all the organization sizes, the large organization's segment is anticipated to dominate the global customer experience management (CEM) market over the coming years. the growing adoption of CEM solutions across large enterprises is anticipated to boost the segment's growth over time assessment timeframe. The large scale of economies and the affordability of large organizations allow these companies to implement CEM solutions.

Among all the end-users, the healthcare segment is anticipated to register the highest growth rate across the global customer experience management (CEM) market over the review timeframe. The requirement to Boost patient experience is the primary aspect propelling the growth of the CEM in the healthcare sector over the coming years.

Ask To Expert:

https://www.marketresearchfuture.com/ask_for_schedule_call/2863

Customer Experience Management Market Regional Analysis

The global market for customer experience management (CEM) is studied across five major regions: Latin America, North America, Europe, Asia-Pacific, and the Middle East & Africa.

According to the research reports by Market Research Future (MRFR), the North American region is estimated to acquire the largest revenue share across the global market for customer experience management (CEM) over the forecasted timeframe. The regional market's growth is mainly attributed to the increasing adoption of modern technological solutions. Furthermore, the factors such as increasing customer expectations and several regional growths in consumer experience management are also anticipated to boost the market's growth over the assessment timeframe. Moreover, the presence of large companies across the region is also projected to impact the regional market's growth over the assessment timeframe.

The Asia-Pacific region's customer experience management (CEM) market will likely register substantial growth over the assessment timeframe. The major aspect causing an upsurge in the regional market's growth is the increasing competition among major players across the region. Furthermore, factors such as the maxim unavailability of latest technological solutions and rising consumer needs are also anticipated to boost the regional market's growth over the forecasted timeframe.

Customer Experience Management Market Competitive Analysis

The global market for customer experience management has prominent leaders such as:

  • Sprinklr (US)

  • SoGoSurvey (US)

  • Adobe (US)

  • Algonomy (US)

  • IBM (US)

  • MindTouch (US)

  • Oracle (US)

  • ZephyrTel (US)

  • Avaya (US)

  • io (US)

  • Nice (Israel)

  • Mixpanel (US)

  • Nokia (Finland)

  • Amperity (US)

  • SAP (Germany)

  • NGDATA (Belgium)

  • OpenText (Canada)

  • Sitecore (US)

  • Tech Mahindra (India)

  • Clarabridge (US)

  • Verint Systems (US)

  • SAS (US)

  • Zendesk (US)

  • InMoment (US)

  • Teradata (US)

  • Medallia (US)

Get the Discount:

https://www.marketresearchfuture.com/check-discount/2863

Recent Developments:

The various customer experience management market has been divided vertically into numerous IT and telecom; banking sector, financial services sector, and insurance (BFSI); retail; healthcare sector; automotive; travel and hospitality sector; media and entertainment; public sector; and others.

Related Reports:

Customer Experience Analytics Market Size, By Touch Point, Solution - Forecast 2030

Virtual Customer Premises Equipment Market Analysis by Solutions, by Service and End-Users - Forecast to 2030

Customer Analytics Market Trends, By Solution, By Service, By Deployment - Global Forecast 2030

About Market Research Future:

Market Research Future (MRFR) is a global market research company that takes pride in its services, offering a complete and accurate analysis regarding diverse markets and consumers worldwide. Market Research Future has the distinguished objective of providing the optimal quality research and granular research to clients. Our market research studies by products, services, technologies, applications, end users, and market players for global, regional, and country level market segments, enable our clients to see more, know more, and do more, which help answer your most important questions.

Follow Us: LinkedIn | Twitter

CONTACT: Contact Market Research Future (Part of Wantstats Research and Media Private Limited) 99 Hudson Street, 5Th Floor New York, NY 10013 United States of America +1 628 258 0071 (US) +44 2035 002 764 (UK) Email: sales@marketresearchfuture.com Website: https://www.marketresearchfuture.com
Tue, 05 Jul 2022 23:00:00 -0500 en-AU text/html https://au.finance.yahoo.com/news/customer-experience-management-market-hit-110000522.html
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