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Exam Code: 71200X Practice exam 2022 by Killexams.com team
71200X Avaya Aura Core Components Integration

Exam : 71200X (Avaya Aura® Core Components Integration)
Questions : 70
Passing Scores : 71% (50 correct)
Time : 90

Core Solutions Integration Product Overview

List the products which make up the Avaya Aura® Team Engagement "Core Components" of the solution and their role.
List the products which make up the Avaya Aura® Team Engagement "Communication Applications" and their role.
List the products which make up the Avaya Aura® Team Engagement "Equinox Applications" and their role.
Avaya Aura® Core Solution Key Components

Identify the components of the Avaya Aura Platform architecture.
Describe the virtualization options available for the Aura applications.
List the supported hardware for the Aura applications
Describe the role of Avaya Utility Services in the Aura platform.
Describe the deployment options available for the Aura applications.
Avaya Aura® System Manager

Identify the purpose and key functionality of Avaya Aura System Manager.
Identify Avaya Aura® System Manager's Certificate Authority capability.
Describe the role and functionality of Solution Deployment Manager (SDM).
Describe how to login to Avaya Aura® System Manager for the first time and change the password.
Describe how to view and export alarms and logs in System Manager.
Avaya Aura® Session Manager

Identify the purpose and key functionality of Avaya Aura Session Manager.
Describe the deployment process for Avaya Aura Session Manager.
Describe how to perform the post-installation checks for Avaya Aura Session Manager.
Describe the process for the Avaya Aura® Session Manager core integration.
Describe how to build a basic SIP Phone without Avaya Aura® Communication Manager features.
Describe the key concepts used in a SIP Routing Design.
Describe the troubleshooting tools used for Avaya Aura® Session Manager.
Determine how to view, acknowledge, and clear Avaya Aura® Session Manager Alarms.
Avaya Aura® Core Integration Basics

Describe the Platform basics of the Team Engagement Core Components to have a good visibility of the Post Installation and Readiness Conditions.
Have a good understanding of the Licensing mechanism used for the Avaya Team Engagement Solution
Describe the Links and Relationships that must be established to build the Core.
Describe how to build an Avaya Aura® Communication Manager High Availability Cluster.
Describe how to configure SIP trunks to Avaya Aura® Communication Manager for OPTIM and call routing purposes.
Define Communication Manager as an application and as an Application Sequence.
Demonstrate how to integrate the Avaya Aura® Communication Manager into the core.
Avaya Aura® Testing the Core

Identify the advantages of Avaya Aura® Media Server (AAMS).
Demonstrate how to integrate the Avaya Aura® Media Server (AAMS) into the core.
Communication Manager Feature Administration

Demonstrate how to install the TLS certificate on the PC hosting the softphones necessary to test the Core.
Describe how to Manually configure the Equinox Client to perform in Generic SIP and CM SIP Phone (AST) and One-X Softphone to perform in H323 Mode.
Avaya Aura® Team Engagement Communication Manager Feature Administration

Identify and use the various methods (SMGR, CM SMI and CM SAT) to configure Avaya Aura® Communication Manager.
Demonstrate how to add, change, and remove stations/endpoints.
Describe the characteristics of a Class of Restriction (COR), Facility Restriction Levels (FRLs), and Class of Service (COS).
Describe how to administer IP trunks.
Demonstrate how to route calls using Automatic Route Selection (ARS) and Automatic Alternate Routing (AAR).
Describe how to save translation data from the system memory to the server's hard disk.
Demonstrate how to back up translation data from the servers hard disk to a safe location using the CM System Management Interface (SMI).
Describe how to display and interpret alarms, errors and denial events using documentation.
Identify how each system reset level affects the system.
Describe how to perform the Busyout, Release, Status and Reset maintenance commands.
Describe how to configure and test Network Region Groups (in CM) and shared bandwidth control with Session Manager.
Describe how the list trace command is used to troubleshoot objects.
Avaya Aura® Team Engagement Core Survivability

Describe the mechanism whereby Avaya Aura® Communication Manager Survivable Servers hold a relevant copy of the configuration from the Main Server or Cluster.
Demonstrate how a Survivable Server goes into Active Mode upon a Network or Main Server outage.
Demonstrate how to integrate and activate an Avaya Aura® Branch Session Manager (BSM) with an Avaya Aura® Communication Manager Embedded Server.

Avaya Aura Core Components Integration
Avaya Integration health
Killexams : Avaya Integration health - BingNews https://killexams.com/pass4sure/exam-detail/71200X Search results Killexams : Avaya Integration health - BingNews https://killexams.com/pass4sure/exam-detail/71200X https://killexams.com/exam_list/Avaya Killexams : Avaya and Alcatel-Lucent Enterprise announce next partnership phase

COMPANY NEWS: American multinational technology company Avaya and Alcatel-Lucent Enterprise announced at Gitex Global last week the next phase of their partnership that will enable enterprises to innovate easier without the need for disruptive technology replacement initiatives.

The existing partnership sees Alcatel-Lucent Enterprise Alcatel-Lucent Enterprise (ALE) offer Avaya OneCloud CCaaS to its customers and Avaya offer ALE Digital Age Networking solution to its clients. According to Avaya, the integration key for both the companies’ customers to innovate using an expanding, rich, and complementary set of capabilities from either—and painlessly roll them out.

“Our common objective is to support our customers in their digital transformation, providing all capabilities needed to make everything connect. Looking to the future, we are collaborating to deliver new value and services to our respective customers thanks to the tailored vertical solutions we are building together,” said Alcatel-Lucent Enterprise executive vice president global sales, services, and marketing Rukmini Glanard.

“Our customers want innovation, but they want that innovation to come over the top of their IT infrastructures – typically over the cloud. They don’t want any costly or time-consuming disruption underneath. Through the integration of our technology with ALE’s, and through the strength of our collective global customer base, we’re in a unique position to provide that innovation without disruption,” added Avaya president Nidal Abou-Ltaif.

Avaya’s presence at Gitex Global comes in partnership with Alcatel-Lucent Enterprise, Uniphore, Verint Systems, GS Lab, Imperium, Konnect Insights, LumenVox, Nectar, Sestek and Topaz Visit Avaya at its stand in Zabeel Hall, at Dubai World Trade Centre until 14 October 2022.

This first appeared in the subscription newsletter CommsWire on 10 October 2022.

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Mon, 10 Oct 2022 21:14:00 -0500 en-gb text/html https://itwire.com/guest-articles/company-news/avaya-and-alcatel-lucent-enterprise-announce-next-partnership-phase.html
Killexams : Here’s why Honeywell has partnered with Avaya Honeywell and Avaya Holdings Corp. have signed a memorandum of understanding (MoU) with an aim to advance the emergency response capabilities of regional law enforcement and smart city organisations across the Middle East.
The agreement supports the integration of the Avaya OneCloudTM experience platform with the Honeywell City Suite to help regional governments accelerate their smart city initiatives. The combined platforms will not only Improve citizen engagement but also deliver the means to support community safety efforts though improved emergency response capabilities.
This integration is already being rolled out in Egypt’s New Administrative Capital, a greenfield smart city 45 kilometres east of Cairo. Once completed, the New Administrative Capital will be the new home of the country’s parliament, presidential palaces, government ministries and foreign embassies, as well as major private firms operating in Egypt.
Using the Honeywell City Suite Platform, integrated with Avaya OneCloud, city authorities will be able to monitor the city’s activities from an integrated Command and Control Centre. The centre also includes advanced video analytics solutions that can monitor crowds and traffic flow, track suspicious behaviour and subsequently trigger automated emergency responses.
Fri, 14 Oct 2022 07:26:00 -0500 en text/html https://timesofindia.indiatimes.com/gadgets-news/heres-why-honeywell-has-partnered-with-avaya/articleshow/94865063.cms
Killexams : Uniphore Announces Partnership With Avaya

Partnership to provide unparalleled, frictionless customer experience to MEA customers

DUBAI, United Arab Emirates, October 11, 2022--(BUSINESS WIRE)--GITEX Global--Uniphore, the leader in Conversational AI and Automation, today at GITEX Global 2022, announced a strategic partnership with Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, to bring its integrated Conversational AI and communications platform to customers across the Middle East and African (MEA) region.

Uniphore’s Conversational AI and Automation products will add deep functionality to the Avaya OneCloud™ CCaaS platform. Avaya OneCloud CCaaS makes it easy to connect chat, video, voice, and messaging to deliver enhanced experiences for customers and employees at every touchpoint.

With Uniphore, Avaya OneCloud CCaaS users will be able to track, measure, and Improve their contact center journey with increased self-serve capabilities, frictionless agent experience, and needle-moving insights. Avaya’s customers will have access to Uniphore’s conversational AI and automation solutions and will be well-placed to digitally onboard customers, including from social media platforms driven by AI-powered solutions.

Uniphore's comprehensive X platform is an integrated conversational AI and automation platform that combines natural language processing (NLP), robotic process automation (RPA), automatic speech recognition (ASR), including the Arabic language, emotion AI, and knowledge AI that enterprises need in today’s tech-savvy consumer era. These technology components translate into specific customer offerings in chatbots, voice bots, conversational analytics for quality automation, real-time customer analysis, and agent guidance.

"In today’s uncertain world, consumers want brands to address their needs quickly and efficiently; this makes the customer experience more important than ever," said Kennedy Pereira, VP, CCaaS Ecosystem, Global Alliances and Partnerships at Uniphore. "We are excited to partner with Avaya to enhance CX, better understand customer insights to achieve superior business outcomes, Improve employee performances, and lower customer costs."

The integrated platform will also enhance employee productivity and efficiency by guiding agents in real-time with in-call alerts, next best action and reduce their after-call work by automating call summarization. This allows agents more time to focus on creating emotional connections with customers, delivering exceptional CX, and reducing operating costs by improving time to resolution and first call resolutions (FCR).

"With Avaya OneCloud CCaaS, we make it easy to connect customers, agents and back-office staff with the insights they need to deliver great experiences. And by adding the power of Uniphore’s AI and automation tools to the platform, we’re able to magnify the effects of these capabilities. We’re excited about the solutions that our joint customers will be able to create with our technologies," said Ahmad Dorra, Customer Experience Solutions Sales Leader – Middle East, Africa & Turkey, Avaya.

Visit the Avaya stand at GITEX Global at booth Z3-B35 and booth Z1-C10, Zabeel Hall, Dubai World Trade Centre between October 12 and 14, 2022 to learn how Avaya and Uniphore work together to create seamless CX. Uniphore will have its conversational AI and automation platform woven into the Avaya demonstrations on display, showcasing solutions that unlock the value of every conversation.

About Uniphore

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation and RPA (Robotic Process Automation) with a business user friendly UX in a single integrated platform to transform and democratize customer experiences across industries.

Follow our blog and connect with us on LinkedIn, Twitter, Facebook, and Instagram.

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com

View source version on businesswire.com: https://www.businesswire.com/news/home/20221010005684/en/

Contacts

Cynanda Noronha
Cynanda@uniphore.com

Tom Paye
tpaye@avaya.com

Tue, 11 Oct 2022 06:08:00 -0500 en-US text/html https://finance.yahoo.com/news/uniphore-announces-partnership-avaya-150500121.html
Killexams : Florius uses Avaya technology to transform customer experience

Florius, a leading, Netherlands-based mortgage lender, has used Avaya technology to significantly enhance the customer experience while simultaneously enabling its contact centre agents to adapt to a hybrid work environment.

The Automated Quality Management capabilities of Avaya OneCloud, integrated with Florius business applications, has empowered remote employees with digital tools to raise the quality of all customer interactions through advanced, real-time speech analytics, said a statement. 

“The customer journey is very important to us,” said Seif Alhamrany, head of the Advisory Team at Florius. “We are committed to a fast turnaround for mortgage applications, so we need to put the customer in the center, have fast access to as much information as possible, and automate processes as much as possible.”

Changed workloads during the pandemic forced Florius to quickly adapt to a hybrid work scenario. By the same token, direct insight into the changed contact behaviour of customers became essential during this time of uncertainty. “We need to adapt very fast to provide our customers with the best service and also to provide our employees with the best solutions” said Deliane Schimmel, Managing Director, Advisory & Service, Florius.

Using Avaya solution, Florius was able to remotely introduce AI-powerd speech analytics and quality management tools, which monitored 100% of customer calls and then provided guidance on the next best answer. This gave agents direct insight into syllabus that would usually require training, while also enabling them to work according to more flexible schedules from home. 

“A good example of this came when there was amended legislation concerning delayed mortgage payments. Employees did not have to be trained on this first, because they were provided with the correct knowledge in real-time - during conversations where payment and COVID were discussed. As a result, the agent was able to supply the right answer quickly, because they immediately had the right information and could share it with the customer,” explained Alhamrany. 

Avaya and NTT, the Avaya partner that integrated the solution, worked closely with Florius to integrate the Avaya solutions with the company’s CRM system, a step that broadened the view of the customer journey and provided new insights for agents.

“Florius has always built its reputation on the experiences it provides to its customers, and this use of advanced technologies to draw intelligence from voice conversations is just the latest in a long line of innovations. We’re proud to be supporting Florius as it continues to push the boundaries of great customer experience,” said Nidal Abou-Ltaif, President, Avaya International. -TradeArabia News Service

Thu, 13 Oct 2022 00:49:00 -0500 text/html http://www.tradearabia.com/news/IT_401894.html
Killexams : Avaya showcases ‘Metaverse Experience’ solution for contact centers

Avaya showcases ‘Metaverse Experience’ solution for contact centers
Dubai: US-based communications service provider Avaya has showcased ‘Metaverse Experience’ solution for customer contact centers.

“The solution illustrates how organizations can extend their contact centers into the metaverse, leveraging advanced innovations without impacting their existing contact center investment,” Nidal Abou-Ltaif, President, Avaya International said.

It demonstrates a use case for opening a business in the UAE within the metaverse and receiving seamless customer support from a contact center agent at every step of the journey. This kind of innovation without disruption will help businesses, he said.

The solution will be taken to the Indian market as well, depending on the customer’s demand, he said.

The solution is developed by Avaya’s Dubai-based team in collaboration with Avanza. The ‘Metaverse Experience’ solution will support Dubai's ambition to be one of the top 10 global cities for the metaverse economy. The Metaverse Experience solution was demonstrated at GITEX Global in Dubai.


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Sun, 16 Oct 2022 04:40:00 -0500 en text/html https://telecom.economictimes.indiatimes.com/news/avaya-showcases-metaverse-experience-solution-for-contact-centers/94837751
Killexams : Florius uses AI-powered speech analytics to transform customer experience with Avaya OneCloud CCaaS

GITEX Global – Dubai, United Arab Emirates:– Florius, a leading, Netherlands-based mortgage lender, has used Avaya (NYSE: AVYA) technology to significantly enhance the customer experience while simultaneously enabling its contact center agents to adapt to a hybrid work environment.

The Automated Quality Management capabilities of Avaya OneCloudTM, integrated with Florius business applications, has empowered remote employees with digital tools to raise the quality of all customer interactions through advanced, real-time speech analytics.

“The customer journey is very important to us,” said Seif Alhamrany, head of the Advisory Team at Florius. “We are committed to a fast turnaround for mortgage applications, so we need to put the customer in the center, have fast access to as much information as possible, and automate processes as much as possible.”

Changed workloads during the pandemic forced Florius to quickly adapt to a hybrid work scenario. By the same token, direct insight into the changed contact behavior of customers became essential during this time of uncertainty. “We need to adapt very fast to provide our customers with the best service and also to provide our employees with the best solutions” said Deliane Schimmel, Managing Director, Advisory & Service, Florius.

Using Avaya the Avaya solution, Florius was able to remotely introduce AI-powerd speech analytics and quality management tools, which monitored 100% of customer calls and then provided guidance on the next best answer. This gave agents direct insight into syllabus that would usually require training, while also enabling them to work according to more flexible schedules from home.

“A good example of this came when there was amended legislation concerning delayed mortgage payments. Employees did not have to be trained on this first, because they were provided with the correct knowledge in real-time - during conversations where payment and COVID were discussed. As a result, the agent was able to supply the right answer quickly, because they immediately had the right information and could share it with the customer,” explained Alhamrany.

Avaya and NTT, the Avaya partner that integrated the solution, worked closely with Florius to integrate the Avaya solutions with the company’s CRM system, a step that broadened the view of the customer journey and provided new insights for agents.

“Florius has always built its reputation on the experiences it provides to its customers, and this use of advanced technologies to draw intelligence from voice conversations is just the latest in a long line of innovations. We’re proud to be supporting Florius as it continues to push the boundaries of great customer experience,” said Nidal Abou-Ltaif, President, Avaya International.

The solution employed by Florius will be demonstrated on Avaya’s stand at GITEX Global. Avaya’s presence at GITEX Global comes in partnership with Alcatel-Lucent Enterprise, Uniphore, Verint Systems, GS Lab, Imperium, Konnect Insights, LumenVox, Nectar, Sestek and TOPAZ. Visit Avaya at its stand in Zabeel Hall, at Dubai World Trade Centre between October 10 and 14, 2022.

-Ends-

About Florius

At Florius, we find it important that everyone can live without any trouble in his house. We know that life can go differently than what has been planned. That’s why we deliver a mortgage that adapts with the life situations of our customers. For now and for later, and for good and bad times. www.florius.nl.

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source: Avaya Newsroom

Thu, 13 Oct 2022 01:28:00 -0500 en text/html https://www.zawya.com/en/press-release/companies-news/florius-uses-ai-powered-speech-analytics-to-transform-customer-experience-with-avaya-onecloud-ccaas-lcm6tyd4
Killexams : Gitex 2022: Avaya aims for innovation without disruption as it reveals cloud comms partners

Avaya has used leading global IT event Gitex to reveal the next generation of products and services that it believes can provide businesses with the innovation they require over the top of their existing infrastructures. It has also struck a number of key partnerships with Wavenet and Uniphore that the communications and collaboration tech firm believes will help it achieve its aim.

The overarching theme of Avaya’s presence at Gitex is innovation without disruption, showcasing how technology can allow companies to achieve essential business outcomes while avoiding disruption to core operations in a time of economic uncertainty.

At Gitex, the use cases will aim to demonstrate how the Avaya OneCloud platform can enable organisations to deliver customer and employee experiences without the need for wholesale technology refreshes, helping firms to simplify and speed innovation and efficiencies in delivering experiences. Use cases being demonstrated include metaverse as a channel, using the metaverse as a communications channel between contact centre agents and customers.

Digital customer journeys are designed to enable companies to onboard customers digitally, starting from a social media advertisement, moving to artificial intelligence (AI)-powered chat over social media, to finally selling a holiday.

Proactive relationship management use cases are based on advanced collaboration features to better manage client relationships, as well as outbound capabilities for upselling and AI-powered biometrics for authentication. AI and analytics show how organisations can use facial biometrics, chatbots, speech analytics and conversational AI to Improve the customer experience. Smart dispatching solutions and mass notifications combine with the internet of things with the aim of enabling safer cities.

Yet despite the welter of advanced tech, Nidal Abou-Ltaif, president at Avaya International, stressed that anyone can have a technology product, but most important was how to make it relevant to the customer and deliver the correct business outcome. “You see the progress and the pace [in development] so that the customer can implement it, modify it, change it, see the outcome,” he told Computer Weekly.

“We see how this technology can help them and deliver the outcome needed. And as things are changing, too fast, we start to see more and more pressure coming into our customer business, which is based on contact and collaboration technology.

“We are at the heart of digital transformation, and we need to adapt and adequately digitise what we do to help our customers. It’s not about technology. It’s not about AI. It’s how you put all of this technology with the business case.”

Central to this strategy is partnerships and at Gitex, Avaya announced that it is to work with Wavenet, a provider of cloud-based telecoms and technology systems, which will act as a wholesale service provider and tier 1 value-added reseller of OneCloud across the UK.

Putting the partnership intro context, Avaya cited research from Forrester showing that 92% of companies in the UK, France and Germany have adopted cloud computing, driven largely by demand for new applications and affordable compute and storage for existing applications.

The partnership will aim to address this demand with a combined unified communications-as-a-service (UCaaS) and contact centre-as-a-service (CCaaS) offering with bundled calls and minutes that enables UK-based organisations to deliver enhanced experiences for customers and employees at multiple touchpoints.

Antony Black, director of wholesale at Wavenet, said: “Our partners are serving customers in a business environment that has changed significantly over the past couple of years, and against that backdrop, it’s no surprise that demand for cloud-based communications experience technology has increased.”

With Uniphore, Avaya will set out to bring its integrated conversational and communications platform to customers across the Middle East and Africa region.

Uniphore offers an integrated conversational AI and automation platform that combines natural language processing , robotic process automation, automatic speech recognition, including the Arabic language, emotion AI and knowledge AI. Said to be what enterprises need in today’s tech-savvy consumer era, the technology components translate into specific customer offerings in chatbots, voice bots, conversational analytics for quality automation, real-time customer analysis and agent guidance.

Uniphore’s conversational AI and automation products will add deep functionality to the Avaya OneCloud CCaaS platform so that users can track, measure and Improve their contact centre journey with increased self-serve capabilities, offering what is described as “frictionless” agent experience and “needle-moving” insights.

Avaya’s customers will also have access to Uniphore’s conversational AI and automation technology and will be able to onboard customers digitally, including from social media platforms driven by AI-based systems.

Wed, 12 Oct 2022 11:24:00 -0500 en text/html https://www.computerweekly.com/news/252525927/GITEX-2022-Avaya-aims-for-innovation-without-disruption-as-it-reveals-cloud-comms-partners
Killexams : Uniphore collaborates with Avaya to bring enhanced AI customer experience solutions to the MEA region

Uniphore, a provider of conversational AI and automation, is partnering with Avaya, a provider of solutions to enhance and simplify communications and collaboration. This move will bring Uniphore’s integrated Conversational AI and communications platform to customers across the Middle East and African (MEA) region.

Uniphore’s Conversational AI and Automation products will add deep functionality to the Avaya OneCloud CCaaS platform, according to the vendor. Avaya OneCloud CCaaS makes it easy to connect chat, video, voice, and messaging to deliver enhanced experiences for customers and employees at every touchpoint.

With Uniphore, Avaya OneCloud CCaaS users will be able to track, measure, and Improve their contact center journey with increased self-serve capabilities, frictionless agent experience, and needle-moving insights.

Avaya’s customers will have access to Uniphore’s conversational AI and automation solutions and will be well-placed to digitally onboard customers, including from social media platforms driven by AI-powered solutions.

Uniphore's comprehensive X platform is an integrated conversational AI and automation platform that combines natural language processing (NLP), robotic process automation (RPA), automatic speech recognition (ASR), including the Arabic language, emotion AI, and knowledge AI that enterprises need in today’s tech-savvy consumer era. These technology components translate into specific customer offerings in chatbots, voice bots, conversational analytics for quality automation, real-time customer analysis, and agent guidance, according to the company.

“In today’s uncertain world, consumers want brands to address their needs quickly and efficiently; this makes the customer experience more important than ever,” said Kennedy Pereira, VP, CCaaS ecosystem, global alliances and partnerships at Uniphore. “We are excited to partner with Avaya to enhance CX, better understand customer insights to achieve superior business outcomes, Improve employee performances, and lower customer costs.”

The integrated platform will also enhance employee productivity and efficiency by guiding agents in real-time with in-call alerts, next best action, and reduce their after-call work by automating call summarization. This allows agents more time to focus on creating emotional connections with customers, delivering exceptional CX, and reducing operating costs by improving time to resolution and first call resolutions (FCR), according to the vendors.

For more information about this news, visit www.uniphore.com or www.avaya.com.

Tue, 11 Oct 2022 06:02:00 -0500 en text/html https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=155367
Killexams : Uniphore announces partnership with Avaya

During GITEX Global 2022 this week, Uniphore, the leader in Conversational AI and Automation, announced a strategic partnership with Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, to bring its integrated conversational AI and communications platform to customers across the Middle East and African (MEA) region.

Uniphore’s Conversational AI and Automation products will add deep functionality to the Avaya OneCloud CCaaS platform. Avaya OneCloud CCaaS makes it easy to connect chat, video, voice and messaging to deliver enhanced experiences for customers and employees at every touchpoint.

With Uniphore, Avaya OneCloud CCaaS users will be able to track, measure and Improve their contact centre journey with increased self-serve capabilities, frictionless agent experience and needle-moving insights. Avaya’s customers will have access to Uniphore’s conversational AI and automation solutions and will be well-placed to digitally onboard customers, including from social media platforms driven by AI-powered solutions.

Uniphore's comprehensive X platform is an integrated conversational AI and automation platform that combines natural language processing (NLP), robotic process automation (RPA), automatic speech recognition (ASR), including the Arabic language, emotion AI, and knowledge AI that enterprises need in today’s tech-savvy consumer era. These technology components translate into specific customer offerings in chatbots, voice bots, conversational analytics for quality automation, real-time customer analysis and agent guidance.

“In today’s uncertain world, consumers want brands to address their needs quickly and efficiently; this makes the customer experience more important than ever,” said Kennedy Pereira, VP, CCaaS Ecosystem, Global Alliances and Partnerships at Uniphore. “We are excited to partner with Avaya to enhance CX, better understand customer insights to achieve superior business outcomes, Improve employee performances and lower customer costs.”

The integrated platform will also enhance employee productivity and efficiency by guiding agents in real-time with in-call alerts, next best action and reduce their after-call work by automating call summarisation. This allows agents more time to focus on creating emotional connections with customers, delivering exceptional CX and reducing operating costs by improving time to resolution and first call resolutions (FCR).

“With Avaya OneCloud CCaaS, we make it easy to connect customers, agents and back-office staff with the insights they need to deliver great experiences. And by adding the power of Uniphore’s AI and automation tools to the platform, we’re able to magnify the effects of these capabilities. We’re excited about the solutions that our joint customers will be able to create with our technologies,” said Ahmad Dorra, Customer Experience Solutions Sales Leader – Middle East, Africa & Turkey, Avaya.

Thu, 13 Oct 2022 22:39:00 -0500 en text/html https://www.itweb.co.za/content/KA3WwMdzzWrvrydZ
Killexams : Avaya And Alcatel-Lucent Enterprise Announce Next Phase In Strategic Partnership

Avaya (NYSE:AVYA) and Alcatel-Lucent Enterprise today announced at GITEX Global the next phase of their strategic partnership that will enable global enterprises to innovate more easily without the need for operationally disruptive technology replacement initiatives.

Building on the existing partnership, which sees ALE offer Avaya OneCloud™ CCaaS to its customers and Avaya offer ALE Digital Age Networking solutions to its clients, both companies continue to progress on the integration of their solutions to build unique market value propositions. This integration is key to enable both ALE and Avaya customers to innovate using an expanding, increasingly rich and complementary set of capabilities from either company, and painlessly roll them out.

“Our common objective is to support our customers in their digital transformation, providing all capabilities needed to make everything connect. Looking to the future, we are collaborating to deliver new value and services to our respective customers thanks to the tailored vertical solutions we are building together,” said Rukmini Glanard, EVP Global Sales, Services and Marketing at Alcatel-Lucent Enterprise.

Nidal Abou-Ltaif, President, Avaya International, added: “Our customers want innovation, but they want that innovation to come over the top of their IT infastructures – typically over the cloud. They don’t want any costly or time-consuming disruption underneath. Through the integration of our technology with ALE’s, and through the strength of our collective global customer base, we’re in a unqiue position to provide that innovation without disruption.”

Avaya’s presence at GITEX Global comes in partnership with Alcatel-Lucent Enterprise, Uniphore, Verint Systems, GS Lab, Imperium, Konnect Insights, LumenVox, Nectar, Sestek and TOPAZ. Visit Avaya at its stand in Zabeel Hall, at Dubai World Trade Centre between October 10 and 14, 2022.

© Scoop Media

Thu, 06 Oct 2022 18:11:00 -0500 text/html https://www.scoop.co.nz/stories/BU2210/S00107/avaya-and-alcatel-lucent-enterprise-announce-next-phase-in-strategic-partnership.htm
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