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Exam Code: 3V00290A Practice exam 2022 by Killexams.com team
Avaya Contact Center Select ACCS Avaya Professional Design Specialist AP
Avaya Professional PDF Download
Killexams : Avaya Professional PDF download - BingNews https://killexams.com/pass4sure/exam-detail/3V00290A Search results Killexams : Avaya Professional PDF download - BingNews https://killexams.com/pass4sure/exam-detail/3V00290A https://killexams.com/exam_list/Avaya Killexams : Software Engineer III

Software Engineer III

Date: Jul 11, 2022

Location:

Los Angeles, CA, US

Requisition ID: 33153

ABOUT AVAYA

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

ABOUT THE OPPORTUNITY

The Workflow team at Avaya is responsible for the design, development, testing, and monitoring of a workflow authoring and execution product which harnesses the power of AI and Cloud Technologies to automate customers' business processes and report on their results.

The developer who earns this role will primarily contribute to the design and implementation of the user interface of the product. Including contributing to the design, implementing the code, and adding proper test cases to the delivery pipeline. At each stop along the way he will coordinate with other team members to ensure the delivery of high quality features.

To be successful in this role, a developer will need to have relevant experience with one or more major JavaScript frameworks, be able to efficiently deliver high quality software solutions, and ready to work with team members to follow through on features as they mature from the design phase to the production phase.

ABOUT THE RESPONSIBILITIES

  • Work with team members to influence the user interface design of new features.
  • Participate in Agile software delivery practices
  • Produce high quality code and associated tests
  • Work with current cloud technologies to deploy the UI to development, test, and production regions
  • Monitor production systems to proactively address production problems

ABOUT THE REQUIREMENTS

EXPERIENCE:

  • Proven experience with popular Javascript frameworks and user interface code
  • Demonstrable experience with cloud technologies, such as Amazon Web Services, Google Cloud Platform, Microsoft Azure, etc.
  • Familiarity of common software development tools such as git, Bitbucket, svn, Jenkins, Confluence, Jira, etc.

SKILLS & COMPETENCIES:

  • Authoring Javascript code, including familiarity with popular javascript frameworks
  • Using Source control systems (git, svn, perforce, etc)
  • Familiarity with Cloud computing concepts
  • Familiarity of common software development tools such as Bitbucket, Jenkins, Confluence, Jira, etc.
  • Communication skills

EDUCATION/QUALIFICATION:

  • Bachelor's degree or equivalent in a computer science related area of study
  • Professional software delivery experience

COMPENSATION - SECTION PERTAINS TO COLORADO APPLICANTS ONLY

(Colorado only*) Minimum salary of $95,800 + bonus + benefits.
• Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Office based or Virtual/Remote

#LI-RP1

#LI-remote

Explore our current opportunities @ https://www.avaya.com/en/about-avaya/careers/welcome/

Follow #AVAYALIFE & visit our 'Life Page' on LinkedIn

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf


Meld Misbruik

Sun, 10 Jul 2022 12:00:00 -0500 NL text/html https://tweakers.net/carriere/it-banen/473384/software-engineer-iii-nieuwegein-avaya
Killexams : Senior Support Engineer

Senior Support Engineer

Date: Jun 28, 2022

Location:

Thornton, CO, US

Requisition ID: 33061

ABOUT AVAYA

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

ABOUT THE OPPORTUNITY

Customer Product Engineer (CPE) aka TIER-IV Engineer is responsible for subject matter expertise and customer advocacy within Product House (R&D) team providing proactive and reactive support to Avaya Services team supporting customers.

In addition to the technical competencies, CPE sets direction, establishes training and provides mentorship to technical resources across all internal and external channels. CPE delivers fixing content and adjusts configurations of running in production products. CPE serve as technical advisor to solve difficult issues within the given domain and will provide technical leadership as a part of a dynamic team in a very technologically demanding environment.

To be successful in this role you would need a high degree of interaction, leadership, and customer empathy to work with customer support channels and team members.

ABOUT THE RESPONSIBILITIES

  • Serve as a Customer Product Engineer (CPE), interfacing with support channels and field issues investigation, providing technical resolutions.
  • Serve as liaison with R&D for the assigned technology domain.
  • Serve as a technical advisor on complex issues to technical support engineers within a given technical domain.
  • Deliver fixing content or adjust configuration files if needed.
  • Provide info for documentation updates and issue Product Support Notices (PSNs).

ABOUT THE REQUIREMENTS

EXPERIENCE:

  • Around 8-12 Years of Experience in implementing or supporting complex software applications in enterprise customer environments.
  • Proven customer-facing and interaction with adjacent teams (R&D, Support, PMO, Professional Services, etc.) experience.
  • Working with a global team before would be a plus.
  • Working in Technical Support or R&D organizations before would be a plus.

SKILLS & COMPETENCIES:

  • Bachelor's degree in computer science, Computer Technology, related technical discipline or equivalent professional experience.
  • Proven excellence with customer-facing activities. Must have a passion for customer satisfaction, and can manage customers' needs and expectations.
  • Expert technical knowledge, understanding, and technology experience in Programming Languages - Java, J2EE, Spring, Hibernate, Webservices, Database (Postgres, MSSQL, Oracle), Communication Protocols (SIP/H.323/RTP, HTTP), Contact Center (CC) Products, Linux/Unix, Virtualization/Cloud Platform.
  • Experience with one of the scripting programming languages: Python, Bash, etc.

ADDITIONAL INFORMATION:

  • Some off-hours incident response duty is possible
  • *Physical location - Thornton, CO.

#LI-RP1

EDUCATION/QUALIFICATION:

  • Bachelor's degree in computer science, Computer Technology, related technical discipline or equivalent professional experience.

COMPENSATION - SECTION PERTAINS TO COLORADO APPLICANTS ONLY

(Colorado only*) Minimum salary of $83,400 + bonus + benefits.

Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

EXPERIENCE

10 - 12 Years of Experience

FOOTER

Explore our current opportunities @ https://www.avaya.com/en/about-avaya/careers/welcome/

Follow #AVAYALIFE & visit our 'Life Page' on LinkedIn

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf


Meld Misbruik

Mon, 27 Jun 2022 12:01:00 -0500 NL text/html https://tweakers.net/carriere/it-banen/468184/senior-support-engineer-nieuwegein-avaya
Killexams : Mobile Unified Communication and Collaboration Market to Get a New Boost

Market Overview

Market Research Future (MRFR), in its latest report on the mobile unified communication and collaboration services market 2020 discusses the governing forces of the market. An in-depth evaluation of the impact of COVID 19 on the mobile unified communication and collaboration market is revealed in the report. The need for a high degree of protection in telecommunications is effectively meet by mobile unified communication and collaboration services. This is expected to underpin the rise of the mobile unified communication and collaboration services market across the forecast period (2018 to 2023). As per MRFR data, the mobile unified communication and collaboration services market is anticipated to rise at 11.3% CAGR across the study period. The value of the global market of mobile unified communication and collaboration services market is expected to increase from USD 25.42 billion to USD 47 billion from 2018 to 2023.

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Segmental Outline 

The segment evaluation of global mobile unified communication and collaboration market is based on solution, service, vertical, and organization size. The solution-based segment of the mobile unified communication and collaboration service market are voice solution, conferencing, unified messaging, content, and collaboration. The professional and managed services-based segments of the mobile unified communication and collaboration market. The professional service segment-based segments of the market are integration and deployment service, accounts for consulting service, and maintenance & support. The organization size-based segments of the mobile unified communication and collaboration market are SMEs and large enterprises are. The vertical-based segments of the mobile unified communication and collaboration market are IT & telecommunication, healthcare, BFSI, retail, media and entertainment, and others.

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Regional Outlook

In North America, the penetration of mobile unified communication solutions in the IT sector due to the ability to provide robust business agility can promote the expansion of the market in the years ahead. These solutions are boosting work flexibility and productivity of enterprises that can promote the expansion of the mobile unified communication market across the study period. In APAC, the presence of internal management and collaboration solution developers across the analysis period is expected to spur the expansion of the market. The growing awareness about benefits of mobile unified communication and collaboration solutions can also promote the expansion of the market in years to come. In EU, the rise of the BYOD (bring your own device) culture is observed to contribute largely to the escalation of the mobile unified communication and collaboration services global market valuation across the study period. The MEA mobile unified communication and collaboration services market can rise at a gradual pace in the years to come. 

Browse Full Report Details @ https://www.marketresearchfuture.com/reports/mobile-unified-communication-collaboration-market-7287

Key Players

Microsoft Corporation (US), Avaya Inc (US), Cisco Systems Inc (US), Siemens AG (Germany), Mitel Networks Corporation (Canada), BroadSoft Inc (US), IBM Corporation (US), Avanade Inc., BT Group plc (UK), Telefonaktiebolaget LM Ericsson Class B (Sweden), Genband LLC (US), NEC Corporation (Japan), Alcatel-Lucent (France), CenturyLink Inc (US), Nuance Communications Inc (US), AT&T Inc (US), Amazon.com Inc (US), HP Inc (US), Tata Group (India), Google Inc (US), Intel Corporation (US), Vodafone Group Plc (UK), VMware Inc (US), Huawei Technologies Co Ltd (China), Oracle Corporation (US), Verizon Communications Inc (US), Blue Jeans Network Inc (US), Daegis Inc (US), Comcast Corporation (US), Logitech international S.A (Switzerland), Plantronics Inc (US), Level 3 Communications (US), Orange S.A (France), Sprint Corporation (US), Telstra Corporation Limited (Australia), Salesforce.com Inc (US), Symantec Corporation (US), Unisys Corporation (US), and others are some notable players in the mobile unified communication and collaboration service market as listed by MRFR. 

About us:

At Market Research Future (MRFR), we enable our customers to unravel the complexity of various industries through our Cooked Research Report (CRR), Half-Cooked Research Reports (HCRR), Raw Research Reports (3R), Continuous-Feed Research (CFR), and Market Research & Consulting Services.

MRFR team have supreme objective to provide the optimum quality market research and intelligence services to our clients. Our market research studies by products, services, technologies, applications, end users, and market players for global, regional, and country level market segments, enable our clients to see more, know more, and do more, which help to answer all their most important questions.

Contact:

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New York, NY 10013

United States of America

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Email: [email protected]

Website: https://www.marketresearchfuture.com

Tue, 26 Jul 2022 19:34:00 -0500 Market Research Future en-US text/html https://www.digitaljournal.com/pr/mobile-unified-communication-and-collaboration-market-to-get-a-new-boost
Killexams : Video Conferencing Market worth $22.5 billion by 2026 - Report by MarketsandMarkets™

MarketsandMarkets Research Pvt. Ltd.

Chicago, Aug. 05, 2022 (GLOBE NEWSWIRE) -- Video Conferencing Market size is expected to grow from USD 9.2 billion in 2021 to USD 22.5 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 19.7% during the forecast period, according to a new report by MarketsandMarkets™. With COVID-19, the entire workforce has experienced a transition toward remote working, paving a way for video conferencing solution and hardware products. The reduced travel time and cost, the importance of involving employees in determining strategic goals, and the rising need for virtual meeting rooms have overall increased the spending of companies on video conferencing solutions.

Download PDF Brochure: https://www.marketsandmarkets.com/pdfdownloadNew.asp?id=99384414

Browse in-depth TOC on "Video Conferencing Market
204 - Tables
41 - Figures
237 - Pages

Scope of the Report

Report Metrics

Details

Market size available for years

2020-2026

Base year considered

2020

Forecast period

2022-2026

Forecast units

Value (USD Million)

Estimated Year Market Size

USD 9.2 billion in 2021

Forecast Year Market Size

USD 22.5 billion by 2026

Segments covered

Component, vertical, deployment mode, application, and region.

Regions covered

North America, Europe, APAC, Middle East and Latin America

Companies covered

Microsoft (US), Zoom (US), Cisco (US), Adobe (US), Huawei (China), Google(US), Avaya (US), AWS (US), Poly (US), LogMeIn (US), Enghouse Systems (Canada), Pexip (Norway), Qumu (US), Sonic Foundry (US), Lifesize (US), Kaltura (US), BlueJeans Network (US), Kollective Technology (US), StarLeaf(UK), HighFive (US), Logitech (Switzerland), Barco (Belgium), Fuze (US), Haivision (Canada) and Premium Global Services (US).

Cloud mode of deployment segment is expected to grow at the highest CAGR during the forecast period


The cloud deployment model includes providers, such as the Infrastructure as a Service (IaaS) and the Software as a Service (SaaS), with the majority of end users as enterprises, government agencies, and healthcare organizations. SaaS-based video Solution are deployed leveraging their simplicity and ease of deployment. Enterprises are considering privacy policy and the data security model of cloud service, and the SLAs of the provider before subscribing to the SaaS model of cloud deployment. IaaS provides an organization with control over its data privacy and scalability management, hosting its on-premises data to the cloud. Video conferencing applications that are designed for self-hosting on IaaS platforms are referred self-hosting. IaaS providers, such as Microsoft, Google, Oracle, and Amazon, provide the enterprises with their data center available in most major metro areas. They offer with a global resilient network with large numbers of Points of Presence (PoP) near offices. IaaS is leveraged for both virtual private cloud and complete private cloud environments.

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Healthcare segment to grow at the highest CAGR during the forecast period

The healthcare and life sciences vertical deals with diverse clinical, administrative, and financial content on a daily basis. This results in the requirement for channelized content insights and accurate clinical information that can be consolidated through video conferencing Solution. The collaborations enable healthcare providers in telemedicine and patient care, medical education, and healthcare administration applications to offer enhanced patient care by providing them with improved communication options. The solution enables face-to-face interactions between patients, healthcare teams, and family members to discuss various treatment options, located anywhere in the world. Video conferencing technology also helps with patient monitoring, consulting, and counselling.

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Asia Pacific (APAC) region to record the highest growing region in the Video Conferencing Market

APAC has several growing economies, such as China, Australia and Japan, which are expected to register high growth in the Video Conferencing Market. These countries have always supported and promoted industrial and technological growth. In addition, they possess a developed technological infrastructure, which is promoting the adoption of video conferencing solutions across all industry verticals. The network market in APAC is driven by the growing acceptance of cloud-based solutions, emerging technologies such as the IoT, and big data analytics and mobility.

Key and innovative vendors in Video Conferencing Market are Microsoft (US), Zoom (US), Cisco (US), Adobe (US), Huawei (China), Google (US), Avaya (US), AWS (US), Poly (US), LogMeIn (US), Enghouse Systems (Canada), Pexip (Norway), Qumu (US), Sonic Foundry (US), Lifesize (US), Kaltura (US), BlueJeans Network (US), Kollective Technology (US), StarLeaf (UK), HighFive (US), Logitech (Switzerland), Barco (Belgium), Fuze (US), Haivision (Canada) and Premium Global Services (US).

Browse Adjacent Markets: Software & Services Research Reports & Consulting

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CONTACT: About MarketsandMarkets™ MarketsandMarkets™ provides quantified B2B research on 30,000 high growth niche opportunities/threats which will impact 70% to 80% of worldwide companies’ revenues. Currently servicing 7500 customers worldwide including 80% of global Fortune 1000 companies as clients. Almost 75,000 top officers across eight industries worldwide approach MarketsandMarkets™ for their painpoints around revenues decisions. Our 850 fulltime analyst and SMEs at MarketsandMarkets™ are tracking global high growth markets following the "Growth Engagement Model – GEM". The GEM aims at proactive collaboration with the clients to identify new opportunities, identify most important customers, write "Attack, avoid and defend" strategies, identify sources of incremental revenues for both the company and its competitors. MarketsandMarkets™ now coming up with 1,500 MicroQuadrants (Positioning top players across leaders, emerging companies, innovators, strategic players) annually in high growth emerging segments. MarketsandMarkets™ is determined to benefit more than 10,000 companies this year for their revenue planning and help them take their innovations/disruptions early to the market by providing them research ahead of the curve. MarketsandMarkets’s flagship competitive intelligence and market research platform, "Knowledge Store" connects over 200,000 markets and entire value chains for deeper understanding of the unmet insights along with market sizing and forecasts of niche markets. Contact: Mr. Aashish Mehra MarketsandMarkets™ INC. 630 Dundee Road Suite 430 Northbrook, IL 60062 USA: +1-888-600-6441 Email: sales@marketsandmarkets.com
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Killexams : Contact Center Software Market Size Growth Analysis By Share, News, Demand, Opportunity 2022-2031

The MarketWatch News Department was not involved in the creation of this content.

Japan, Japan, Fri, 29 Jul 2022 10:32:25 / Comserve Inc. / -- Contact Center Software Market size, share, growth, trends, segmentation, top key players, strategies, demand, statistics, competitive landscape and forecast.

Market Overview

The Contact Center Software Market was valued at USD 20.18 billion and is expected to reach USD 44.30 billion, at a CAGR of 14% over the forecast period. The contact center software market is primarily driven by the increasing need to enhance customer experience, at relatively lower costs. This helps in catering to the intensified competition and increased customer expectations stemming from the advancements in technology. These advancements have considerably increased the barraging power of customers in the supply chain, thus reducing the hidden cost of switching vendors in most of the services, as the demand for hardware component is reducing in the businesses.

- The cost of retaining a customer is 70% less than the amount expended to acquire a new one; 67% of customers are lost due to bad experiences. Thus, customer experience is one of the factors expected to aid the increasing use of contact center software, as businesses try to retain their existing customers.
- One of the features that could increase the demand for contact center solutions is integrated workforce management. Teams that have a high employee engagement are found to be 21% more productive, which in turn, reduces internal theft by 28%. Employees are the most valuable assets for the company. In order to leverage maximum productivity from these assets, scheduling of their work is vital. Contact center solutions are very helpful for such purposes.
- Another factor that could further increase the demand in the contact center software market is the surging need for personalized services. According to Accenture, a prominent software vendor in the global market, over 75% of the customers are more likely to purchase from a vendor that recognizes them by name or from a vendor recommended on the basis of a previous purchase.

Scope of the Report

Contact center software helps in increasing the efficiency and effectiveness of a contact center, with a specific focus on interactions between customers and contact center agents. The main function of the software is to route customer contacts to agents and track and report critical metrics regarding those interactions.

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Key Market Trends

Retail is Expected to Hold a Significant Share

- Retail sector no longer has single channel contact centers. The increase in e-commerce penetration has redefined the sector in several aspects. The increasing volume of omnichannel sales has made it difficult to manage the post sales services offered to the clients and presenting a broad opportunity for the contact center software market.
- Omnichannel sales have gained wide acceptance among consumers as well. Over 70% of the customers are open to online shopping among, which some shop regularly from online channels, whereas a few others are willing to switch if the experience and value for money are enhanced.
- The market in the retail sector seems to have an immense prospect in countries such as the United Kingdom as the Omni-channel sales in the country is expected to witness rapid growth. According to a survey conducted by Manhattan Associates, single view of consumers and personalized experience were the top aspects prioritized by retailers in the country. Owing to such market scenario, contact centers are expected to benefit omnichannel retailers when compared to traditional call center approach.

North America is Expected to Lead the Market

- The rising omnichannel approach to sales, coupled with the expanding e-commerce industry in North America, is driving the demand for contact center software. Companies are trying to expand their business portfolio in the region, due to the huge potential it offers.
- For instance, the omnichannel, cloud-based contact center software provider, ZaiLab, announced its plans to expand its product offerings in North America.
- Notably, the organizations are shifting their focus towards cloud-based solutions to enhance efficiencies and scalabilities. For instance, in October 2018, one of the largest sub-servicers of residential mortgages in the United States, PHH Mortgage moved its contact center to cloud-based architecture in alliance with Serenova.
- The shift was primarily to enhance its customer experience. As a result, it is expected to compel other companies to move their software over cloud; thus creating an ample amount of opportunity for the industry players thereby having a positive impact on the market growth in the region over the forecast period.

Competitive Landscape

The Contact Center Software market is highly competitive and consists of several major players. Many companies are increasing their market presence by investing to introduce new or improved solutions or by entering into strategic mergers and acquisitions.

- October 2018 - Talkdesk Inc. raised USD 100 million, which will be invested in the company's intelligent contact center software suite.
- September 2018 - Twilio acquired Ytica, a contact center company specializing in workforce optimization software, speech analytics, and contact center reporting. This will not only expand the company's product portfolio and consumer reach in the contact center industry.

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1 INTRODUCTION
1.1 Study Deliverables
1.2 Study Assumptions
1.3 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS
4.1 Market Overview
4.2 Introduction to Market Drivers and Restraints
4.3 Market Drivers
4.3.1 Increasing Focus on Delivering Enhanced Customer Experience
4.3.2 Increasing Demand for Automation and Reduction in Overall Cost of Contact Center Management
4.3.3 Flexible Cloud-based Contact Center Solutions
4.4 Market Restraints
4.4.1 Integration of New Solutions with Legacy Systems
4.5 Industry Attractiveness - Porter's Five Force Analysis
4.5.1 Threat of New Entrants
4.5.2 Bargaining Power of Buyers/Consumers
4.5.3 Bargaining Power of Suppliers
4.5.4 Threat of Substitute Products
4.5.5 Intensity of Competitive Rivalry

5 MARKET SEGMENTATION
5.1 By Type
5.1.1 Outbound
5.1.2 Inbound
5.1.3 Omni-channel
5.1.4 Workforce Optimization
5.1.5 Reporting and Analytics
5.1.6 Integration
5.1.7 Other Types
5.2 By Deployment
5.2.1 Cloud
5.2.2 On-premise
5.3 By Service
5.3.1 Professional
5.3.2 Managed
5.4 By End-user Industry
5.4.1 IT and Telecommunication
5.4.2 Healthcare
5.4.3 Retail
5.4.4 Government
5.4.5 BFSI
5.4.6 Media and Entertainment
5.4.7 Education
5.4.8 Other End-user Industries
5.5 Geography
5.5.1 North America
5.5.2 Europe
5.5.3 Asia-Pacific
5.5.4 Latin America
5.5.5 Middle East & Africa

6 COMPETITIVE LANDSCAPE
6.1 Company Profiles
6.1.1 Enghouse Interactive Inc.
6.1.2 Cisco Systems Inc.
6.1.3 Unify Inc.
6.1.4 Five9 Inc.
6.1.5 Genesys Telecommunications Laboratories Inc.
6.1.6 Oracle Corporation
6.1.7 SAP SE
6.1.8 Mitel Networks Corp
6.1.9 Avaya Inc.
6.1.10 NEC Enterprise Solutions
6.1.11 ZTE Corporation
6.1.12 Vocalcom SA
6.1.13 Aspect Software Inc.

7 INVESTMENT ANALYSIS

8 MARKET OPPORTUNITIES AND FUTURE TRENDS

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The post Contact Center Software Market Size Growth Analysis By Share, News, Demand, Opportunity 2022-2031 appeared first on Comserveonline.

COMTEX_411235574/2652/2022-07-29T10:34:41

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The MarketWatch News Department was not involved in the creation of this content.

Thu, 28 Jul 2022 22:34:00 -0500 en-US text/html https://www.marketwatch.com/press-release/contact-center-software-market-size-growth-analysis-by-share-news-demand-opportunity-2022-2031-2022-07-29
Killexams : Contact Center Analytics Market Is Expected To Reach $8.1 Billion By 2031: Says AMR

(MENAFN- GlobeNewsWire - Nasdaq)

Portland, OR , July 07, 2022 (GLOBE NEWSWIRE) -- According to the report published by Allied Market Research, the global contact center analytics market was estimated at $1.3 billion in 2021 and is expected to hit $8.1 billion by 2031, registering a CAGR of 20.6% from 2022 to 2031. The report provides an in-depth analysis of the top investment pockets, top winning strategies, drivers & opportunities, market size & estimations, competitive scenario, and varying market trends.

Rise in demand for advanced customer experience management drives the growth of the contact center analytics market. On the other hand, factors such as implementation time and high cost of the system impede the growth to some extent. However, growing application of predictive analytics and real-time monitoring and increase in requirements for better customer experience management solutions are anticipated to create lucrative opportunities in the industry.

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Covid-19 scenario-

  • Surge in demand for contact centers from people seeking help to protect their assets by deferring their loan payments and preferring lower interest rates heightened the volume of calls registered by call centers, which impacted the global contact center analytics market positively.
  • Rise in call volume accentuated the need for contact center analytics solutions to analyze customer data effectively. This trend is most likely to continue post pandemic as well.

Get detailed COVID-19 impact analysis on the contact center analytics market:

The global contact center analytics market is analyzed across component, deployment model, industry vertical, and region. Based on component, the solution segment contributed to more than two-thirds of the total market revenue in 2021, and is projected to lead the trail by 2031. The services segment, moreover, would exhibit the highest CAGR of 22.0% during the forecast period.

Based on deployment model, the on-premise segment contributed to nearly three-fifths of the total market revenue each in 2021, and is projected to lead the trail by 2031. The cloud segment, on the other hand, would exhibit the fastest CAGR of 22.8% during the forecast period.

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Based on region, the market across North America held the major share in 2021, garnering nearly two-fifths of the global contact center analytics market. The Asia-Pacific region would manifest the fastest CAGR of 22.3% throughout the forecast period. The other provinces studied in the report include Europe and LAMEA.

The key market players analyzed in the global contact center analytics industry r eport include Cisco, Oracle, Genpact, SAP SE, Five 9, Talkdesk, Inc., Nice Ltd., 8*8 Inc., and Avaya Inc. These market players have adhered to several strategies including partnership, expansion, collaboration, joint ventures, and others to prove their flair in the industry.

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About Us:

Allied Market Research (AMR) is a full-service market research and business-consulting wing of Allied Analytics LLP based in Portland, Oregon. Allied Market Research provides global enterprises as well as medium and small businesses with unmatched quality of 'Market Research Reports' and 'Business Intelligence Solutions.' AMR has a targeted view to provide business insights and consulting to assist its clients to make strategic business decisions and achieve sustainable growth in their respective market domain.

Pawan Kumar, the CEO of Allied Market Research , is leading the organization toward providing high-quality data and insights. We are in professional corporate relations with various companies and this helps us in digging out market data that helps us generate accurate research data tables and confirms utmost accuracy in our market forecasting. Each and every data presented in the reports published by us is extracted through primary interviews with top officials from leading companies of domain concerned. Our secondary data procurement methodology includes deep online and offline research and discussion with knowledgeable professionals and analysts in the industry.




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Wed, 06 Jul 2022 18:42:00 -0500 Date text/html https://menafn.com/1104491194/Contact-Center-Analytics-Market-Is-Expected-To-Reach-81-Billion-By-2031-Says-AMR
Killexams : Cloud-Based Contact Center Market worth $54.6 billion by 2027 - Exclusive Report by MarketsandMarkets™

CHICAGO, June 29, 2022 /PRNewswire/ -- According to a research report 'Cloud-Based Contact Center Market by Component (Solutions and Services), Deployment Mode (Public and Private Cloud), Organization Size, Industry (BFSI, Telecommunications, and Retail and Consumer Goods) and Region - Global Forecast to 2027', published by MarketsandMarkets™, the global Cloud-Based Contact Center Market size is to grow from USD 17.1 billion in 2022 to USD 54.6 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 26.1% during the forecast period.

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The Cloud-Based Contact Center Market comprises three broad technologies: digital transformation with advanced techniques and surging demand for AI, ML, advanced analytics technologies for enhanced business operations, and rising demand for automated solutions for business continuity and planning is driving the growth of Cloud-Based Contact Center Market.

Browse in-depth TOC on 'Cloud-Based Contact Center Market'
307 – Tables
48 – Figures
301 – Pages

Download PDF Brochure: https://www.marketsandmarkets.com/pdfdownloadNew.asp?id=160166082

The services segment to hold a higher CAGR during the forecast period

Based on components, the services segment holds a higher CAGR during the forecast period. Services play a crucial role in efficiently managing the contact center of an organization. Service providers offer consulting services to help clients understand which cloud-based contact center solution suits their business needs. Service providers ensure the proper implementation of contact center software to provide enhanced customer experience to strengthen and sustain their relationship with customers. Consulting services help organizations adopt the best vertical practices to remain competitive in the global market. Furthermore, the services facilitate organizations to optimize global operations related to the contact center.

The Private cloud segment is estimated to have a higher CAGR during the forecast period

Based on deployment mode, the private cloud segment is estimated to have a higher CAGR during the forecast period. The private cloud mainly addresses the security and compliance concerns of the enterprises. Therefore, enterprises that have customer-critical data opt for private cloud. With the help of the private cloud deployment mode, enterprises can address security concerns within their corporate firewall. This deployment mode enables companies to have better control over data, reduce the risks of data loss, and eliminate issues related to regulatory compliance.

The SMEs segment is expected to have a higher CAGR during the forecast period

Based on organization size, the SMEs segment is expected to have a higher CAGR during the forecast period. The Cloud-Based Contact Center Market for SMEs is expected to expand traction as it provides flexibility and scalability, along with reduced costs. The execution of cloud storage is expected to result in increased revenue, desired outcomes, and improved business efficiency for SMEs. However, SMEs face three critical challenges: capital, skills, and scalability. To overcome these issues, SMEs adopt the pay-as-you-go mode, which offers flexibility to manage their IT infrastructure according to their requirement. This trend is expected to continue among the SMEs during the forecast period.

Request sample Pages: https://www.marketsandmarkets.com/requestsampleNew.asp?id=160166082

Latin America is expected to hold the second highest CAGR during the forecast period

The Latin American market is a potential market with vendors offering cloud-based contact center solutions and services across industries, such as BFSI, telecommunication, government and public sector, and healthcare and life sciences. Large numbers of companies in Latin America have migrated to cloud, and many are in the process of migration to match the industry's best practices. Organizations are slowly adopting reporting and analytics solutions and are expected to implement aggressive programs in the near future. The implementation of reporting and analytics solutions would help organizations identify, manage, monitor, and analyze agents' performance and customer experience across different industries and channels through a single integrated solution. Latin America includes countries such as Brazil, Mexico, and Rest of Latin America. Rest of Latin America comprises Chile, Argentina, Colombia, and Peru, which offer good market opportunities and leverage the benefits of cloud-based contact center solutions.

Key players offering Cloud-Based Contact Center Market are NICE (Israel), Genesys (US), Five9 (US), Vonage (US), Talkdesk (US), 8x8 (US), Cisco (US), Avaya (US), Serenova (US), Content Guru (US), Alvaria (US), RingCentral (US), Enghouse Interactive (US), 3CLogic (US), Ameyo (India), Twilio (US), Vocalcom (France), Evolve IP (US), Pypestream (US), TechSee (US), AirCall (US), Nubitel (Singapore), JustCall (US), Sentiment Machines (UK), Dialer360 (UK), Servetel (India), NeoDove (India), and Rulai (US).

Browse Adjacent Markets: Cloud Computing Market Research Reports & Consulting

Related Reports:

Contact Center Software Market by Component (Solutions and Services), Deployment Model (Cloud and On-premises), Organization Size (Large Enterprises and SMEs), Industry, and Region - Global Forecast to 2026

Contact Center Analytics Market by Component (Software and Services), Deployment Mode, Organization Size, Application (Automatic Call Distributor, Risk and Compliance Management, and Workforce Optimization), Vertical and Region - Global Forecast to 2027

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Wed, 29 Jun 2022 03:03:00 -0500 en-US text/html https://www.yahoo.com/now/cloud-based-contact-center-market-150000982.html
Killexams : SP Plus (SP) is on the Move, Here's Why the Trend Could be Sustainable

While "the trend is your friend" when it comes to short-term investing or trading, timing entries into the trend is a key determinant of success. And increasing the odds of success by making sure the sustainability of a trend isn't easy.

Often, the direction of a stock's price movement reverses quickly after taking a position in it, making investors incur a short-term capital loss. So, it's important to ensure that there are enough factors -- such as sound fundamentals, positive earnings estimate revisions, etc. -- that could keep the momentum in the stock going.

Investors looking to make a profit from stocks that are currently on the move may find our "Recent Price Strength" screen pretty useful. This predefined screen comes handy in spotting stocks that are on an uptrend backed by strength in their fundamentals, and trading in the upper portion of their 52-week high-low range, which is usually an indicator of bullishness.

There are several stocks that passed through the screen and SP Plus (SP) is one of them. Here are the key reasons why this stock is a solid choice for "trend" investing.

A solid price increase over a period of 12 weeks reflects investors' continued willingness to pay more for the potential upside in a stock. SP is quite a good fit in this regard, gaining 15% over this period.

However, it's not enough to look at the price change for around three months, as it doesn't reflect any trend reversal that might have happened in a shorter time frame. It's important for a potential winner to maintain the price trend. A price increase of 15.9% over the past four weeks ensures that the trend is still in place for the stock of this parking facility management company.

Moreover, SP is currently trading at 82.6% of its 52-week High-Low Range, hinting that it can be on the verge of a breakout.

Looking at the fundamentals, the stock currently carries a Zacks Rank #2 (Buy), which means it is in the top 20% of more than the 4,000 stocks that we rank based on trends in earnings estimate revisions and EPS surprises -- the key factors that impact a stock's near-term price movements.

The Zacks Rank stock-rating system, which uses four factors related to earnings estimates to classify stocks into five groups, ranging from Zacks Rank #1 (Strong Buy) to Zacks Rank #5 (Strong Sell), has an impressive externally-audited track record, with Zacks Rank #1 stocks generating an average annual return of +25% since 1988. You can see the complete list of today's Zacks Rank #1 (Strong Buy) stocks here >>>>

Another factor that confirms the company's fundamental strength is its Average Broker Recommendation of #1 (Strong Buy). This indicates that the brokerage community is highly optimistic about the stock's near-term price performance.

So, the price trend in SP may not reverse anytime soon.

In addition to SP, there are several other stocks that currently pass through our "Recent Price Strength" screen. You may consider investing in them and start looking for the latest stocks that fit these criteria.

This is not the only screen that could help you find your next winning stock pick. Based on your personal investing style, you may choose from over 45 Zacks Premium Screens that are strategically created to beat the market.

However, keep in mind that the key to a successful stock-picking strategy is to ensure that it produced profitable results in the past. You could easily do that with the help of the Zacks Research Wizard. In addition to allowing you to backtest the effectiveness of your strategy, the program comes loaded with some of our most successful stock-picking strategies.

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SP Plus Corporation (SP) : Free Stock Analysis Report
 
To read this article on Zacks.com click here.
 
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Fri, 22 Jul 2022 00:50:00 -0500 en-NZ text/html https://nz.finance.yahoo.com/news/sp-plus-sp-move-heres-125012279.html
Killexams : Contact Center Analytics Market Is Expected to Reach $8.1 Billion by 2031: Says AMR

Allied Market Research

Rise in demand for advanced customer experience management drives the growth of the contact center analytics market. Based on deployment model, the on-premise segment contributed to the major share in 2021. By region, on the other hand, the market across Asia-Pacific would cite the fastest CAGR by 2031.

Portland, OR , July 07, 2022 (GLOBE NEWSWIRE) -- According to the report published by Allied Market Research, the global contact center analytics market was estimated at $1.3 billion in 2021 and is expected to hit $8.1 billion by 2031, registering a CAGR of 20.6% from 2022 to 2031. The report provides an in-depth analysis of the top investment pockets, top winning strategies, drivers & opportunities, market size & estimations, competitive scenario, and varying market trends.

Rise in demand for advanced customer experience management drives the growth of the contact center analytics market. On the other hand, factors such as implementation time and high cost of the system impede the growth to some extent. However, growing application of predictive analytics and real-time monitoring and increase in requirements for better customer experience management solutions are anticipated to create lucrative opportunities in the industry.

Download Report sample (259 Pages PDF with Insights) at:  

https://www.alliedmarketresearch.com/request-sample/17016

Covid-19 scenario-

  • Surge in demand for contact centers from people seeking help to protect their assets by deferring their loan payments and preferring lower interest rates heightened the volume of calls registered by call centers, which impacted the global contact center analytics market positively.

  • Rise in call volume accentuated the need for contact center analytics solutions to analyze customer data effectively. This trend is most likely to continue post pandemic as well.

Get detailed COVID-19 impact analysis on the contact center analytics market:

https://www.alliedmarketresearch.com/request-for-customization/17016

The global contact center analytics market is analyzed across component, deployment model, industry vertical, and region. Based on component, the solution segment contributed to more than two-thirds of the total market revenue in 2021, and is projected to lead the trail by 2031. The services segment, moreover, would exhibit the highest CAGR of 22.0% during the forecast period.

Based on deployment model, the on-premise segment contributed to nearly three-fifths of the total market revenue each in 2021, and is projected to lead the trail by 2031. The cloud segment, on the other hand, would exhibit the fastest CAGR of 22.8% during the forecast period.

For Purchase Enquiry: https://www.alliedmarketresearch.com/purchase-enquiry/17016

Based on region, the market across North America held the major share in 2021, garnering nearly two-fifths of the global contact center analytics market. The Asia-Pacific region would manifest the fastest CAGR of 22.3% throughout the forecast period. The other provinces studied in the report include Europe and LAMEA.

The key market players analyzed in the global contact center analytics industry report include Cisco, Oracle, Genpact, SAP SE, Five 9, Talkdesk, Inc., Nice Ltd., 8*8 Inc., and Avaya Inc. These market players have adhered to several strategies including partnership, expansion, collaboration, joint ventures, and others to prove their flair in the industry.

>> LIMITED-TIME OFFER << Buy Now & Get Exclusive Discount on this Premium Report -

Licence Type: Single User + Covid Impact

Licence Type: Five User License

Licence Type: Enterprise User License

Access AVENUE- A Subscription-Based Library (Premium on-demand, subscription-based pricing model) at:

hthttps://www.alliedmarketresearch.com/library-access

Avenue is a user-based library of global market report database, provides comprehensive reports pertaining to the world's largest emerging markets. It further offers e-access to all the available industry reports just in a jiffy. By offering core business insights on the varied industries, economies, and end users worldwide, Avenue ensures that the registered members get an easy as well as single gateway to their all-inclusive requirements.

Avenue Library Subscription | Request for 14 days free trial of before buying:

https://www.alliedmarketresearch.com/avenueTrial

About Us:

Allied Market Research (AMR) is a full-service market research and business-consulting wing of Allied Analytics LLP based in Portland, Oregon. Allied Market Research provides global enterprises as well as medium and small businesses with unmatched quality of "Market Research Reports" and "Business Intelligence Solutions." AMR has a targeted view to provide business insights and consulting to assist its clients to make strategic business decisions and achieve sustainable growth in their respective market domain.

Pawan Kumar, the CEO of Allied Market Research, is leading the organization toward providing high-quality data and insights. We are in professional corporate relations with various companies and this helps us in digging out market data that helps us generate accurate research data tables and confirms utmost accuracy in our market forecasting. Each and every data presented in the reports published by us is extracted through primary interviews with top officials from leading companies of domain concerned. Our secondary data procurement methodology includes deep online and offline research and discussion with knowledgeable professionals and analysts in the industry.

CONTACT: Contact: David Correa 5933 NE Win Sivers Drive #205, Portland, OR 97220 United States Toll Free: +1-800-792-5285 UK: +44-845-528-1300 Hong Kong: +852-301-84916 India (Pune): +91-20-66346060 Fax: +1-855-550-5975 help@alliedmarketresearch.com Web: https://www.alliedmarketresearch.com Follow Us on: LinkedIn Twitter
Wed, 06 Jul 2022 18:18:00 -0500 en-CA text/html https://ca.sports.yahoo.com/news/contact-center-analytics-market-expected-055800912.html
Killexams : Contact Center Analytics Market Is Expected to Reach $8.1 Billion by 2031: Says AMR

Portland, OR , July 07, 2022 (GLOBE NEWSWIRE) -- According to the report published by Allied Market Research, the global contact center analytics market was estimated at $1.3 billion in 2021 and is expected to hit $8.1 billion by 2031, registering a CAGR of 20.6% from 2022 to 2031. The report provides an in-depth analysis of the top investment pockets, top winning strategies, drivers & opportunities, market size & estimations, competitive scenario, and varying market trends.

Rise in demand for advanced customer experience management drives the growth of the contact center analytics market. On the other hand, factors such as implementation time and high cost of the system impede the growth to some extent. However, growing application of predictive analytics and real-time monitoring and increase in requirements for better customer experience management solutions are anticipated to create lucrative opportunities in the industry.

Download Report sample (259 Pages PDF with Insights) at:  

https://www.alliedmarketresearch.com/request-sample/17016

Covid-19 scenario-

  • Surge in demand for contact centers from people seeking help to protect their assets by deferring their loan payments and preferring lower interest rates heightened the volume of calls registered by call centers, which impacted the global contact center analytics market positively.
  • Rise in call volume accentuated the need for contact center analytics solutions to analyze customer data effectively. This trend is most likely to continue post pandemic as well.

Get detailed COVID-19 impact analysis on the contact center analytics market:

https://www.alliedmarketresearch.com/request-for-customization/17016

The global contact center analytics market is analyzed across component, deployment model, industry vertical, and region. Based on component, the solution segment contributed to more than two-thirds of the total market revenue in 2021, and is projected to lead the trail by 2031. The services segment, moreover, would exhibit the highest CAGR of 22.0% during the forecast period.

Based on deployment model, the on-premise segment contributed to nearly three-fifths of the total market revenue each in 2021, and is projected to lead the trail by 2031. The cloud segment, on the other hand, would exhibit the fastest CAGR of 22.8% during the forecast period.

For Purchase Enquiry: https://www.alliedmarketresearch.com/purchase-enquiry/17016

Based on region, the market across North America held the major share in 2021, garnering nearly two-fifths of the global contact center analytics market. The Asia-Pacific region would manifest the fastest CAGR of 22.3% throughout the forecast period. The other provinces studied in the report include Europe and LAMEA.

The key market players analyzed in the global contact center analytics industry report include Cisco, Oracle, Genpact, SAP SE, Five 9, Talkdesk, Inc., Nice Ltd., 8*8 Inc., and Avaya Inc. These market players have adhered to several strategies including partnership, expansion, collaboration, joint ventures, and others to prove their flair in the industry.

>> LIMITED-TIME OFFER << Buy Now & Get Exclusive Discount on this Premium Report -

Licence Type: Single User + Covid Impact

Licence Type: Five User License

Licence Type: Enterprise User License

Access AVENUE- A Subscription-Based Library (Premium on-demand, subscription-based pricing model) at:

hthttps://www.alliedmarketresearch.com/library-access

Avenue is a user-based library of global market report database, provides comprehensive reports pertaining to the world's largest emerging markets. It further offers e-access to all the available industry reports just in a jiffy. By offering core business insights on the varied industries, economies, and end users worldwide, Avenue ensures that the registered members get an easy as well as single gateway to their all-inclusive requirements.

Avenue Library Subscription | Request for 14 days free trial of before buying:

https://www.alliedmarketresearch.com/avenueTrial

About Us:

Allied Market Research (AMR) is a full-service market research and business-consulting wing of Allied Analytics LLP based in Portland, Oregon. Allied Market Research provides global enterprises as well as medium and small businesses with unmatched quality of "Market Research Reports" and "Business Intelligence Solutions." AMR has a targeted view to provide business insights and consulting to assist its clients to make strategic business decisions and achieve sustainable growth in their respective market domain.

Pawan Kumar, the CEO of Allied Market Research, is leading the organization toward providing high-quality data and insights. We are in professional corporate relations with various companies and this helps us in digging out market data that helps us generate accurate research data tables and confirms utmost accuracy in our market forecasting. Each and every data presented in the reports published by us is extracted through primary interviews with top officials from leading companies of domain concerned. Our secondary data procurement methodology includes deep online and offline research and discussion with knowledgeable professionals and analysts in the industry.

Contact:
David Correa
5933 NE Win Sivers Drive
#205, Portland, OR 97220
United States           
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