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Exam Code: 2U00210A Practice test 2022 by Killexams.com team
APSS Unified Communications Online Test
Avaya Communications health
Killexams : Avaya Communications health - BingNews https://killexams.com/pass4sure/exam-detail/2U00210A Search results Killexams : Avaya Communications health - BingNews https://killexams.com/pass4sure/exam-detail/2U00210A https://killexams.com/exam_list/Avaya Killexams : Avaya Holdings Corp. (AVYA) Estimation And Forecast

Avaya Holdings Corp. (NYSE:AVYA) has a beta value of 1.83 and has seen 5.11 million shares traded in the last trading session. The company, currently valued at $158.79M, closed the last trade at $2.01 per share which meant it gained $0.16 on the day or 8.65% during that session. The AVYA stock price is -1175.12% off its 52-week high price of $25.63 and 9.45% above the 52-week low of $1.82. If we look at the company’s 10-day average daily trading volume, we find that it stood at 5.78 million shares traded. The 3-month trading volume is 4.71 million shares.

The consensus among analysts is that Avaya Holdings Corp. (AVYA) is a Hold stock at the moment, with a recommendation rating of 2.90. 3 analysts rate the stock as a Sell, while 0 rate it as Overweight. 2 out of 7 have rated it as a Hold, with 2 advising it as a Buy. 0 have rated the stock as Underweight. The expected earnings per share for the stock is $0.65.

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Sporting 8.65% in the green in last session, the stock has traded in the red over the last five days, with the highest price hit on Friday, 07/15/22 when the AVYA stock price touched $2.01 or saw a rise of 21.48%. Year-to-date, Avaya Holdings Corp. shares have moved -89.85%, while the 5-day performance has seen it change -22.69%. Over the past 30 days, the shares of Avaya Holdings Corp. (NYSE:AVYA) have changed -51.80%. Short interest in the company has seen 6.64 million shares shorted with days to cover at 6.98.

Wall Street analysts have a consensus price target for the stock at $5.71, which means that the shares’ value could jump 64.8% from current levels. The projected low price target is $1.00 while the price target rests at a high of $13.00. In that case, then, we find that the current price level is -546.77% off the targeted high while a plunge would see the stock lose 50.25% from current levels.

Avaya Holdings Corp. (AVYA) estimates and forecasts

Figures show that Avaya Holdings Corp. shares have underperformed across the wider relevant industry. The company’s shares have lost -90.07% over the past 6 months, with this year growth rate of -33.54%, compared to -6.40% for the industry. Other than that, the company has, however, lowered its growth outlook for the 2022 fiscal year revenue. Growth estimates for the current quarter are -13.30% and 2.60% for the next quarter. Revenue growth from the last financial year stood is estimated to be -3.80%.

6 analysts offering their estimates for the company have set an average revenue estimate of $701.81 million for the current quarter. 6 have an estimated revenue figure of $728.79 million for the next quarter concluding in Sep 2022.

If we evaluate the company’s growth over the last 5-year and for the next 5-year period, we find that annual earnings growth was 33.40% over the past 5 years. Earnings growth for 2022 is a modest 97.30% while over the next 5 years, the company’s earnings are expected to increase by 4.30%.

AVYA Dividends

Avaya Holdings Corp. is expected to release its next earnings report between February 08 and February 14 this year, and investors are excited at the prospect of better dividends despite the company’s debt issue.

Avaya Holdings Corp. (NYSE:AVYA)’s Major holders

Insiders own 4.02% of the company shares, while shares held by institutions stand at 106.45% with a share float percentage of 110.91%. Investors are also buoyed by the number of investors in a company, with Avaya Holdings Corp. having a total of 274 institutions that hold shares in the company. The top two institutional holders are Vanguard Group, Inc. (The) with over 9.67 million shares worth more than $191.54 million. As of Dec 30, 2021, Vanguard Group, Inc. (The) held 8.74% of shares outstanding.

The other major institutional holder is Victory Capital Management Inc., with the holding of over 8.38 million shares as of Mar 30, 2022. The firm’s total holdings are worth over $106.12 million and represent 7.57% of shares outstanding.

Also the top two Mutual Funds that are holding company’s shares are Smallcap World Fund and American Century Small Cap Value Fund. As of Dec 30, 2021, the former fund manager holds about 4.21% shares in the company for having 4.66 million shares of worth $92.3 million while later fund manager owns 3.83 million shares of worth $75.73 million as of Dec 30, 2021, which makes it owner of about 3.46% of company’s outstanding stock.

Mon, 18 Jul 2022 03:02:00 -0500 en-US text/html https://marketingsentinel.com/2022/07/18/avaya-holdings-corp-avya-estimation-and-forecast/
Killexams : Avaya: An Asymmetrical Investment Opportunity
Avaya headquarters located in Silicon Valley

Sundry Photography

Overview

The once high-flying telecommunications company Avaya (NYSE:AVYA) appears to be in trouble once again. The Silicon Valley company, which spun off from Lucent Technologies in 2000, filed for bankruptcy in 2016 after being unable to serve its debt. A year later, the company emerged from debt restructuring after slashing its debt load by nearly $3 billion.

Fast forward, the company listed on the New York Stock Exchange just 12 months after filing for bankruptcy. Now, the company which competes with heavy-weights including Microsoft (MSFT) and Cisco (CSCO) by offering unified communications and collaboration, has dropped over 90% year-over-year as rising interest rates put pressure on Avaya's high debt load and increases the risk of bankruptcy. Nevertheless, Avaya is working relentlessly on restructuring its business model toward a recurring Cloud-based model, which is growing at a tremendous rate. More importantly, at current levels, shares are priced for a bankruptcy scenario, although Avaya has minimum liquidity to serve debt for at least 2 more years, regardless of having to raise more debt in the future. Therefore, Avaya currently represents an enormous asymmetrical opportunity, with a favorable risk/reward profile. The downside is capped at 100% in the case of bankruptcy, while shares could easily multiply many times in the case of a successful business transition and positive free cash flow generation.

Q2 Earnings

Avaya shares are down over 60% since reporting its Q2 earnings, despite demonstrating a successful and accelerating transition towards its Cloud business. Overall, Avaya posted revenues of $716 million for the quarter, down by 2% on a constant currency basis, missing estimates by roughly 3%. The company reported earnings per share of $0.53, compared to estimates of $0.61 per share. However, this was expected as an outcome of the company's accelerated success in moving to a recurring revenue model which is resulting in higher working capital requirements.

Here, OneCloud ARR was $750 million, up 21% sequentially and 118% year-over-year. As part of OneCloud, CAPS (Cloud, Alliance, Partner and Subscription) was 54% of revenue, up from 40% a year ago. Overall recurring revenue was 69% of revenue, up from 66% last year. Adjusted EBITDA was $145 million, 20% of revenue, while cash from operations was $(2) million, an improvement from Q2 2021, when cash from operations was $(24) million. Overall, Avaya posted $1 million net loss and Non-GAPP Net Income of $51 million.

Avaya ebitda

Avaya IR

We drove record growth for Avaya OneCloud ARR with a $130 million quarter over quarter increase and an over $400 million year over year increase, to $750 million. The path to hit the $1 billion ARR mark by the end of calendar year 2022 is well paved. We are successfully repositioning the company from our historic one-time revenue model to a recurring one, in fact 75% of our new bookings were Avaya OneCloud. Our strategy is clearly taking hold faster than we anticipated leading to a significant and fundamental shift in our business. - Jim Chrico, CEO Avaya

The company ended the quarter with $2.3 billion in remaining performance obligations and added over 1400 new customers. Over 95% of OneCloud ARR came from customers generating $100,000 or more, demonstrating a highly diversified client base. For the full year, Avaya expects revenue between $2.8-$2.85 billion and OneCloud ARR in the range of $940 million to $960 million. GAAP-Operating Income is expected to be between $80 million to $100 million with adjusted EBITDA in the range of $580 million to $600 million, representing a 21% margin.

Business Transition

Avaya

Avaya Investor Presentation

After exiting bankruptcy and listing on the New York Stock Exchange, CEO Jim Chirico noted that the IPO would free up to $300 million to spend on R&D to drive future growth. However, he also noted that Avaya has to act differently by investing in the future of the cloud era. By doing so, it introduced its OneCloud product in 2020, talking up the company's vision for artificial intelligence, IoT, and blockchain through which the company hopes to make a mark. Recently, it launched its public cloud offering outside of the US, bringing its Pure Cloud product to Europe.

What Is Avaya OneCloud?

Avaya OneCloud

Avaya IR

As Avaya is shifting its business model from a perpetual revenue model to a subscription business, it's transforming from a legacy hardware business to a software as a service vendor. This transformation is built upon its experience platform Avaya OneCloud which incorporates three main segments including Contact Center as a Service (CCaaS), Unified Communications as a service (UCaaS) and Communications Platform as a Service (CPaaS) or Anything as a service (XaaS) to deliver cloud architecture.

Through these segments, Avaya offers a unified communications platform that brings voice, video and data together into a single, unified platform. It allows businesses to scale up or down their UCaaS and CCaaS solutions as needed through a Pay-As-You-Go Model, similar to AWS, Microsoft Azure and Google Cloud (GOOG) (GOOGL). Since, pay-as-you-go models are extremely powerful for both companies and customers, they require a certain scale to be profitable and might initially drag on profitability as seen with Avaya in past quarters. Furthermore, Avaya has partnered with leading cloud platforms including Microsoft Azure, AWS, Google Cloud and IBM (IBM) to offer organizations more flexibility in increasing their productivity and customer engagement trough additional scale.

Our strategic partnership with Microsoft is an important milestone in our continued transformation to a cloud business model. The global scale of Microsoft helps ensure that our joint customers rapidly deploy Avaya OneCloud solutions in any cloud environment of their choice with speed, agility and cost competitiveness. This represents a tremendous opportunity for customers to accelerate their journey to the cloud, and a tremendous opportunity for Avaya to expand our go-to-market reach through the co-selling efforts we have identified with our trusted partner -David Austin, Senior Vice President Avaya.

Within just under two years, Avaya has grown its OneCloud subscription platform from just $35 million to $750 million in ARR and expects to hit the $1 billion mark in early 2023. It expects to hit $2 billion by 2024, which would be roughly 70% of its current total revenue. In the past, bears have noted that the stellar growth in subscription revenue has come from simply flipping the install base from perpetual to subscription, which means the growth trajectory could soon come to an end.

Avaya OneCloud

Avaya IR

However, Avaya's subscription model is growing exponentially as seen in its sequential quarter-to-quarter growth. Before Q2 2022, its highest sequential growth was $105 million from Q3 21' to Q4 21'. This quarter OneCloud grew by a staggering $130 million, demonstrating a steep exponential curve. If it was true that the growth really only came from switching existing seats to its subscription model, the growth curve would already be flattening, considering that $750 million would come close to 50% of its current total revenues. Moreover, as noted before, Avaya added over 1400 new customer last quarter alone, meaning it's still growing its existing seats.

Avaya restructuring

Avaya IR

Even if OneCloud would stop growing at $2 billion in ARR, I would not be too concerned as switching existing customers to a subscription-based model would result in higher long-term margins due to lower fixed costs. For instance, Adobe (ADBE) transitioned its business model to a subscription-based service in 2012, by releasing its Creative Cloud. Within years of launch it hit over $4 billion in ARR and is has now grown to over $10 billion. As a result of significantly lower fixed costs, Adobe's net profit margins swelled from just 5% in 2014 to nearly 40% in 2021. It is unrealistic to assume Avaya will achieve anywhere near those profit margins in the future, simply due to its heavy indebtedness, but it is certainly the right strategy to increase free cash flow over the long-term.

Asymmetrical Risk/Reward Valuation

Chart
Data by YCharts

What's most intriguing about Avaya as an investment opportunity is not the fact that the business is transforming towards a software subscription model, but rather just about how cheap shares are trading at the moment. At its current market cap of around $160 million, Avaya is priced for immediate bankruptcy, although this is simply not the case. When subtracting all liabilities (including its debt) from Avaya's Assets, its current shareholder's equity stands at $563M. This translates to a book value of less than 0.3; in other words, Avaya's book value per share should be at least $5-$6, based on its assets alone, regardless of its transitioning core business.

Chart
Data by YCharts

Certainly, Avaya's current free cash flow appears frightening considering its heavy indebtedness. However, Avaya still has around $320 million in Cash & Equivalents on hand and just secured $600 million in new financing which will significantly increase its short term liquidity (more on that later). Currently, Avaya's total interest expenses amount to $214 million per year. Thus, even at the current cash burn rate, Avaya has the required liquidity to serve its interest expenses for at least two more years. However, its cash burn will likely Excellerate as a result of its subscription business reaching scale. However, the market is currently pricing in a doomsday scenario.

Chart
Data by YCharts

Avaya's current situation may draw some similarities to GameStop's (GME) short squeeze in early 2021. While the situation was different due to GameStop's heavy short interest and positive free cash flow generation, they do also share striking similarities. For one, GameStop was also a struggling company that failed to adjust its business model, which caused revenues and profits to drop. Second, the company was restructuring its business to stay competitive, by shifting its business towards digital sales. Third, GameStop also had heavy indebtedness and bears warned from potential bankruptcy. Finally, GameStop also appeared severely undervalued based on its past valuation metrics. For instance, the company traded at a book value of less than 1x and less than its annual free cash flow. It also traded at just 0.06 times Sales, compared to its long-time average of 0.25-0.35x. In comparison, Avaya traded at 0.6x Price to Sales one year ago and now trades at only 0.05 times Price to Sales. In comparison, this is the same as Bed Bath & Beyond (BBBY), a struggling retailer with just half of Avaya's gross margins.

Avaya costs

Avaya Investor Presentation

Chirico and his team sound like they've learned from previous mistakes, but the proof of that will be in the company's balance sheets in the years ahead. What looks interesting is the fact that Avaya increases its R&D spend compared to last year, despite being in a troublesome financial situation. It also barely cut back on S&G expenses, which makes sense considering it's trying to grow its subscription business by winning new logos. As OneCloud reaches a certain scale, it is plausible to expect S&G expenses to drop slightly, say roughly 10%. Without the $108 million in annual interest expenses, Avaya would actually be profitable as shown by its Operating Income of $22 million. If Avaya cuts $50 million in S&G expenses, its annual cash burn would narrow significantly. However, the fact that Avaya has genuine increased expenses, points to high management optimism regarding its available liquidity.

Avaya Bond List

Avaya Bonds (Morningstar)

Now, the company has just priced $600 million in aggregate principal amount of new Senior Secured Term Loans, all due in 2027. These funds will provide fresh liquidity to fund June 2023 maturities, which are all triple C rated, which means they fall in the category junk bonds.

Credit Ratings

Colorado Financial Management

Avaya's credit rating remained unaffected by its upsized financing, but downgraded Avaya's senior secured first-lien issue ratings to BB- from BB as Avaya is 'experiencing near-term effects on revenue and cash generation due to a faster-than expected shift to a cloud/subscription-based model'. However, while the near-term impacts of the shift to subscription pressure the credit profile, Fitch 'views the momentum in subscription, cloud-based offerings, and OneCloud's annual recurring revenues (ARR) as a longer term positive, provided the company successfully navigates the transition.' (Fitch Ratings)

We are pleased with the successful execution of this financing. This funding supports and accelerates our business model transformation and addresses our convertible notes maturing in June of next year - Kieran McGrath, Chief Financial Officer, Avaya.

Avaya Debt

Avaya Debt Structure (Avaya IR)

So overall, the vast majority of Avaya's debt doesn't come due until 2028 and its 2023 triple C bonds have been refinanced. Its 2028 bonds are triple B rated, yet Avaya trades like its bonds are CC or even DDD rated and are already in default.

Conclusion

Avaya is a speculative bet - there is no arguing about that. However, with higher risk and volatility comes higher potential reward. For a speculative bet, the risk/reward profile appears attractive. And sure, the principles also works the other way around, meaning the chances for a loss are much higher than on average. Certainly, the same can be said about every 'penny stock' out there with enormous potential upside. The difference is, however, that Avaya is an established IT provider with thousands of employees, customers and a proven business model that is transitioning quickly towards a more sustainable and competitive one.

At current prices, Investors have the opportunity buying into shares trading at a >150% discount in book value. The stock trades at levels as Chapter 11 is imminent and inevitable. The truth is, however, that Avaya has just successfully refinanced its soon-maturing debt and has until 2028 to repay its remaining debt. At the same time, management is expecting OneCloud to reach $2 Billion in ARR, which should soon reflect in improving cash flows. Even if the company was to default on its debt, competitors such as Twilio (TWLO), RingCentral (RNG), Cisco, or even Microsoft would likely agree to pay more than $160 million for Avaya's existing communication infrastructure, and large customer base to expand competitive advantages.

Regardless of that, Avaya is still a speculative bet and I would personally not allocate more than 1%-5% of my portfolio in a position, so that in case of bankruptcy the overall portfolio would not suffer too much. Another strategy could be using call options, for instance through Out of the Money (OTM) options to take advantage of the high upside potential, without risking too much capital.

Thu, 14 Jul 2022 07:45:00 -0500 en text/html https://seekingalpha.com/article/4523396-avaya-an-asymmetrical-investment-opportunity
Killexams : Avaya Hit in Piracy Scheme

Avaya’s (News - Alert) IP Office phone system, used by businesses globally for their communications needs, uses software license keys to control access to its copyright-protected software. The idea, of course, is to ensure that only customers who paid for the software can use it. An additional protection is a requirement that each software license on an IP Office system be associated with the system’s Avaya SD card which the end user had to keep in its possession to use the licenses.

However, there are clearly ways to circumvent the system – illegally. Three individuals were indicted on a charge of violating federal wire fraud and money laundering statutes in connection with an operation to sell over $88 million of stolen Avaya Direct International software licenses.

The Western District of Oklahoma grand jury charged the following defendants with conspiracy to commit wire fraud and 13 counts of wire fraud: Raymond Bradley Pearce, 46, of Tuttle, Oklahoma; Dusti O. Pearce, 44, of Tuttle, Oklahoma; and Jason M. Hines, 42, of Caldwell, New Jersey. Brad Pearce and Dusti Pearce were also charged one count of conspiracy to commit money laundering and money laundering.

Brad was a customer service employee at Avaya and allegedly used his system administrator privileges to generate tens of millions of dollars of ADI software license keys that he sold to Hines and other customers, who in turn sold them to resellers and end users worldwide, according to the indictment. The retail value of each Avaya license ranged from under $100 to thousands of dollars.

Brad also allegedly employed his system administrator privileges to hijack the accounts of former Avaya employees to generate additional ADI software license keys. Furthermore, he allegedly used these privileges to alter information about the accounts to conceal he was generating ADI license keys, preventing Avaya from discovering the fraud scheme for many years.

Dusti allegedly handled accounting and helped run the financial side of the illegal business.

Hines operated Direct Business Services Int., a de-authorized Avaya reseller, in New Jersey. He allegedly bought software licenses from the Pearces under his name and also using an alias, Joe Brown, according to the indictment.

The illegal operation prevented Avaya from making any money on its stolen intellectual property and undercut the global market in Avaya ADI software licenses because the Pearces and Hines sold licenses at significantly below the wholesale price, according to the indictment.

The Pearces allegedly funneled profits from the scheme through a PayPal (News - Alert) account created under a false name to multiple bank accounts, and then transferred money to numerous other investment and bank accounts. They also allegedly purchased large quantities of gold bullion and other valuable items.

The indictment lists numerous assets subject to forfeiture including cash, gold, silver, collectible coins, cryptocurrency and real property.

Edited by Erik Linask

Tue, 12 Jul 2022 03:09:00 -0500 text/html https://www.tmcnet.com/voip/news/articles/452860-avaya-hit-piracy-scheme.htm
Killexams : Avaya employee sells stolen licenses worth €87 million

The former employee used an administrator account to generate and sell software licences. According to the indictment, €87 million’s worth was stolen.

The former employee and two partners are on trial in Oklahoma. The FBI conducted the investigation. The judge has yet to decide, but the evidence is overwhelming.

Brad Pearce was a long-term employee at one of Avaya’s US customer service departments. The former employee used his administrator account to generate tens of millions of euros in software licences. Pearce sold the licences to several resellers. His wife, Dusti Pearce, helped with accounting and money laundering. Jason Hines, owner of a resale company, was the largest client. The three face a hefty prison sentence.

Abuse

Avaya develops communication software for enterprises, call centers and SMEs. Avaya IP Office is a popular phone system among small and medium-sized companies. Customers can expand the basic product with licences. Whenever you need an extra telephone line or voicemail box, you call an authorized reseller and buy a licence code. At least, that’s the intended way.

There are several methods of acquiring software products outside of authorized resellers. Ten years back, it wasn’t uncommon for software boxes to fall out of trucks. Nowadays, no provider is crazy enough to work with CD-ROMs, but that doesn’t mean the black market disappeared. A data breach at a reseller can yield codes. Fraudsters feed the market as well, as exemplified by Brad Pearce.

Pearce’s administrator account provided access to the accounts of former employees. Pearce covered his tracks by hacking into the accounts. Codes were created on various accounts to avoid detection, which Pearce managed for years. The details of the lawsuit are private, making it difficult to determine the exact time that Avaya tracked the racket down.

Security policy raises questions

According to prosecutors, the defendants had an impact on the global market. Licence codes were sold far below retail price, reducing the demand for authorized codes. Prosecutors allege that the fraudsters made millions. The money was spent on gold blocks, among other things.

The lawsuit raises questions about Avaya’s security policies. It’s hard to believe that a customer service account provided access to software licenses, let alone the accounts of former employees.

Avaya is not the only victim. It’s impossible for resellers to compete with rock-bottom prices. Their revenues were affected. Avaya has yet to respond to the lawsuit.

Fri, 08 Jul 2022 03:02:00 -0500 en text/html https://www.techzine.eu/news/applications/82878/avaya-employee-sells-stolen-licenses-worth-e87-million/
Killexams : Experience Builders Are Transforming Customer And Employee Engagement—Here’s How

Simon Harrison is SVP and CMO at Avaya leading global marketing for the company’s dominant position in the digital communications market.

Today, we are all part of an important shift to an experience economy that will continue to evolve. As I’ve mentioned previously, customers are demanding effortless experiences. My colleague captured the sentiment perfectly in a recent article: “It is imperative that companies focus on the experience of their customers—what customers expect and prefer—and then apply technology as and when needed. If they don’t, they’ll deliver an experience that’s just ‘okay,’ and that doesn’t create any sort of real connection or brand relationship.”

The employee experience is important, too. If you don’t deliver them a positive and engaging experience, they’ll find an employer who will. As workers around the world rethink their jobs and careers, there’s never been a more critical time to make sure to deliver an inspiring experience for your employees.

So, if your company isn’t already an experience builder, it needs to be. It’s crucial to design customer and staff journeys that really do elevate the employee and customer feel-good factor. Simply said, addressing experience expectations and preferences requires “experience thinking” to address a “total experience.”

The idea of a “total experience” is about making connections and providing a seamless link between customer, employee, user and multi-experience (such as personas, touchpoints and device modalities.) Organizations should be totally experience-oriented to succeed. The experience someone wanted five years ago is quite different from what is expected today.

Take online banking. A customer’s expectations of online banking once included checking account balances and paying a few bills. Today, banks spend millions of dollars a year to provide digital banking that offers the benefits of integrated AI, personalization and live, real-time assistance on more devices, such as a smartwatch or a home device. Or they may be helping someone on holiday in a different country, or a business executive who needs immediate assistance from a conversational intelligence solution. The experience economy guarantees that customer expectations will continue to evolve, and the banking industry will have to anticipate and plan accordingly while innovating faster.

The Future Of Experience Building

Experience building can only happen when the right platform, tools and integrated intelligence is made available. Large monolithic solutions aren’t flexible or responsive enough to evolve with the pace of business need and/or customer expectation.

Customers will look to competitors for more desirable experiences. However, technology has reached a point where companies can finally empower customers to create the solution they want, instead of just enabling a capability as defined by the manufacturer. Organizations are seeing a shift to “smart” technology on platforms, allowing for even better customer and employee experiences. And experience builders can be anyone who wants to create custom-build, flexible and innovative cloud communications and workplace solutions.

So, identifying the right experience platform—not only for your customers but for your employees—is the most important step in making sure your customers remain happy and engaged. There is no longer “an app for that.” More helpful use cases provided by self-customizable packaged business capabilities highlight the importance of experience building.

Find—And Foster—The Community In Your Experience Building

In addition to the brand or business providing information about services or products, customers are going to each other. And the brands that build the most effortless place to foster these types of conversations—whether via messaging, forums or peer reviews—are the ones that will find the most success in today’s experience economy. The voice of the customer (VoC) is crucial to building the right experiences.

Harvard Business Review captures the importance well: “The past decade brought many of the technical tools that were necessary to build communities. In the next decade, collaboration with customers will become both easier and more vital. To not just respond to this shift but to embrace it.”

The same is true for employees: today they expect the ability to communicate and collaborate with each other seamlessly whenever, wherever and however they want. The harder it is for employees to work together, the more attrition and loss of time and resources a company will see. The voice of the employee (VoE) enables a holistic view of how to Excellerate experiences.

The experience economy requires a transformation in customer and employee engagement. That transformation is now powered by the crucial focus on experience building, and companies are investing differently in the technologies that enable engagement. Companies should focus on finding the right tools and people to create and deploy high-quality and memorable experiences for their customers. As PwC so aptly states, “Experience is everything. Get it right.”


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Thu, 14 Jul 2022 00:55:00 -0500 Simon Harrison en text/html https://www.forbes.com/sites/forbescommunicationscouncil/2022/07/14/experience-builders-are-transforming-customer-and-employee-engagement-heres-how/
Killexams : Avaya Holdings Corp. (NYSE:AVYA) Shares Purchased by Strs Ohio

Strs Ohio boosted its stake in shares of Avaya Holdings Corp. (NYSE:AVYAGet Rating) by 31.1% during the 1st quarter, according to the company in its most recent filing with the Securities and Exchange Commission (SEC). The firm owned 70,800 shares of the company’s stock after purchasing an additional 16,800 shares during the quarter. Strs Ohio owned approximately 0.08% of Avaya worth $897,000 as of its most recent SEC filing.

Other hedge funds and other institutional investors also recently modified their holdings of the company. Capital World Investors increased its holdings in Avaya by 123.2% during the 4th quarter. Capital World Investors now owns 6,038,354 shares of the company’s stock worth $119,559,000 after purchasing an additional 3,333,354 shares during the period. AlphaCrest Capital Management LLC increased its holdings in Avaya by 5.4% during the 4th quarter. AlphaCrest Capital Management LLC now owns 80,300 shares of the company’s stock worth $1,590,000 after purchasing an additional 4,140 shares during the period. Corton Capital Inc. purchased a new stake in Avaya during the 4th quarter worth about $244,000. Alpha Paradigm Partners LLC increased its holdings in Avaya by 3.2% during the 4th quarter. Alpha Paradigm Partners LLC now owns 166,978 shares of the company’s stock worth $3,306,000 after purchasing an additional 5,237 shares during the period. Finally, SG Capital Management LLC increased its holdings in Avaya by 104.0% during the 4th quarter. SG Capital Management LLC now owns 315,564 shares of the company’s stock worth $6,248,000 after purchasing an additional 160,875 shares during the period.

Several equities research analysts have weighed in on the company. BWS Financial downgraded Avaya from a “buy” rating to a “sell” rating in a report on Thursday, May 12th. Cowen downgraded Avaya from an “outperform” rating to a “market perform” rating and dropped their price objective for the company from $26.00 to $6.00 in a report on Friday, May 13th. Craig Hallum dropped their price objective on Avaya from $30.00 to $13.00 in a report on Wednesday, May 11th. Barclays downgraded Avaya from an “equal weight” rating to an “underweight” rating and dropped their price objective for the company from $8.00 to $5.00 in a report on Tuesday, May 17th. Finally, JPMorgan Chase & Co. downgraded Avaya from a “neutral” rating to an “underweight” rating and dropped their price objective for the company from $16.00 to $7.00 in a report on Wednesday, May 11th. Three investment analysts have rated the stock with a sell rating, four have given a hold rating and one has issued a buy rating to the company’s stock. Based on data from MarketBeat.com, the company has an average rating of “Hold” and an average price target of $13.78.

NYSE:AVYA opened at $1.85 on Friday. The stock’s 50 day moving average price is $4.23 and its 200 day moving average price is $11.07. The company has a market capitalization of $158.80 million, a PE ratio of -5.78 and a beta of 1.78. The company has a quick ratio of 1.61, a current ratio of 1.66 and a debt-to-equity ratio of 6.54. Avaya Holdings Corp. has a 52-week low of $1.82 and a 52-week high of $25.63.

Avaya (NYSE:AVYAGet Rating) last released its quarterly earnings results on Tuesday, May 10th. The company reported $0.43 earnings per share (EPS) for the quarter, missing analysts’ consensus estimates of $0.50 by ($0.07). The firm had revenue of $716.00 million for the quarter, compared to analysts’ expectations of $737.62 million. Avaya had a positive return on equity of 51.82% and a negative net margin of 0.62%. The company’s quarterly revenue was down 3.0% compared to the same quarter last year. During the same quarter in the prior year, the business earned $0.60 EPS. As a group, sell-side analysts anticipate that Avaya Holdings Corp. will post 1.67 EPS for the current fiscal year.

Avaya Profile (Get Rating)

Avaya Holdings Corp., through its subsidiaries, provides digital communications products, solutions, and services for businesses worldwide. The company operates in two segments, Products & Solutions and Services. The Products & Solutions segment offers unified communications and collaboration (UCC), and contact center (CC) platforms, applications, and devices.

Further Reading

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Institutional Ownership by Quarter for Avaya (NYSE:AVYA)

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Thu, 14 Jul 2022 20:45:00 -0500 MarketBeat News en text/html https://www.etfdailynews.com/2022/07/15/avaya-holdings-corp-nyseavya-shares-purchased-by-strs-ohio/
Killexams : Avaya Holdings Corp. (NYSE: AVYA) Still Pointing Upwards

The trading price of Avaya Holdings Corp. (NYSE:AVYA) closed higher on Friday, July 08, closing at $2.60, 1.96% higher than its previous close.

Traders who pay close attention to intraday price movement should know that it fluctuated between $2.4503 and $2.70. In examining the 52-week price action we see that the stock hit a 52-week high of $26.49 and a 52-week low of $2.01. Over the past month, the stock has lost -50.94% in value.

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Avaya Holdings Corp., whose market valuation is $218.89 million at the time of this writing, is expected to release its quarterly earnings report Aug 08, 2022 – Aug 12, 2022. Investors’ optimism about the company’s current quarter earnings report is understandable. Analysts have predicted the quarterly earnings per share to grow by $0.5 per share this quarter, however they have predicted annual earnings per share of $2.05 for 2022 and $2.24 for 2023. It means analysts are expecting annual earnings per share growth of -35.10% this year and 9.30% next year.

Analysts have forecast the company to bring in revenue of $689.39 million for the current quarter, with the likely lows of $680.97 million and highs of $696 million. From the analysts’ viewpoint, the consensus estimate for the company’s annual revenue in 2022 is $2.84 billion. The company’s revenue is forecast to drop by -4.60% over what it did in 2022.

A company’s earnings reviews provide a brief indication of a stock’s direction in the short term, where in the case of Avaya Holdings Corp. 2 upward and no downward comments were posted in the last 7 days. On the technical side, indicators suggest AVYA has a 100% Sell on average for the short term. According to the data of the stock’s medium term indicators, the stock is currently averaging as a 100% Sell, while an average of long term indicators suggests that the stock is currently 100% Sell.

A quick review shows that AVYA’s price is currently -22.92% off the SMA20 and -50.32% off the SMA50. The RSI metric on the 14-day chart is currently showing 35.72, and weekly volatility stands at 14.54%. When measured over the past 30 days, the indicator reaches 14.62%. Avaya Holdings Corp. (NYSE:AVYA)’s beta value is currently sitting at 1.84, while the Average True Range indicator is currently displaying 0.47.

To see how Avaya Holdings Corp. stock has been performing in comparison to its peers in the industry, here are the numbers: AVYA stock’s performance was 1.96% in the latest trading, and -89.88% in the past year. Also in last trading session, the S&P 500 Index has plunged -0.08%, while the Dow Jones Industrial also saw a negative session, down -0.15% on the day.

An evaluation of the daily trading volume of Avaya Holdings Corp. (NYSE:AVYA) indicates that the 3-month average is 4.33 million. However, this figure has increased over the past 10 days to an average of 7.83 million.

Currently, records show that 85.60 million of the company’s shares remain outstanding. The stats also highlight that short interest as of Jun 14, 2022, stood at 7.87 million shares, resulting in a short ratio of 1.35 at that time. From this, we can conclude that short interest is 9.17% of the company’s total outstanding shares. It is noteworthy that short shares in June were down slightly from the previous month’s figure, which was 8.18 million. However, since the stock’s price has seen -86.87% year-to-date, investors’ interest is likely to be reignited due to its potential to move even lower.

Mon, 11 Jul 2022 00:40:00 -0500 en-US text/html https://stocksregister.com/2022/07/11/avaya-holdings-corp-nyse-avya-still-pointing-upwards/
Killexams : ISON Technologies in Collaboration with AVAYA Seeks Digital Transformation in Africa

ISON Technologies, in partnership with Avaya, recently hosted an exclusive customer experience management (CEM) event to address the needs of businesses in Nigeria in building connected experiences for today’s digital world. The event which took place at the Intercontinental Hotel, Victoria Island, Lagos, was well attended by industry experts and IT professionals.

The Customer Experience Event provided invaluable insight into how businesses can achieve greater value from Avaya’s communications solutions and iSON Technologies and how these jointly can solve some of Nigeria’s pressing business challenges. The event also provided an environment for leaders to gain knowledge on recent advancements in designing, building and operating the right technology to underpin business growth.

At the event, the Vice President and Head of Services, iSON Technologies, Saurabh Jain assured customers of iSON Technologies’ commitment to providing a full stack of IT Services across the lifecycle of business design. “As a strategic Digital transformation and operations partner in the domain of IT services, infrastructure and datacenter design & management in Africa and Middle East, iSON Technologies has narrowed its focus on customer experience management solutions and technology in Africa”, he stated.

Also speaking at the event was Karam Jabi, Managing Director for Avaya in Africa, who expressed confidence in the successful partnership of Avaya and iSON Technologies. He said: “Businesses around the world are looking to simple and efficient ways to integrate emerging technologies to differentiate for talent retention and customer loyalty. With Avaya being a global leader in the communications industry for the digital world, we look at partners like iSON to bring our customers’ vision to reality.

This year, Avaya is one of two companies named a Worldwide Leader in both Contact Center Infrastructure and Unified Communications by Gartner 2018 Magic Quadrants.

More than 90% of the Fortune 100 are Avaya customers, and companies in over 170 countries around the world choose Avaya contact center solutions to transform their customer service and support operations. Avaya’s comprehensive, end-to-end portfolio helps drive digital transformation by providing a secure, flexible platform, the ability to create and integrate applications from Avaya, in house or from third parties, and the workforce management tools to ensure continuous improvement.

Avaya’s flagship contact center offering, Avaya Oceana™, enables omnichannel capabilities for a personalized, multi-touch customer experience, a context-rich agent environment and seamless interactions and handoffs between mobile, self, and assisted service.

ISON Technologies is concerned with developing skills and leveraging resources pools in Africa. So far, iSON Technologies aims to deliver over 1 billion voice traffic transactions management per year for various enterprises, 70% market share on delivering services to telecom companies in Africa on Avaya platform, 99.5% plus availability ensured for the business to deliver optimum customer service, 100 plus applications are being managed and enhanced every quarter, 100 plus skilled resources on various products of Avaya technology and 25 plus core team of application development across customer experience platform.

Wed, 13 Jul 2022 12:00:00 -0500 en-US text/html https://www.thisdaylive.com/index.php/2018/09/25/ison-technologies-in-collaboration-with-avaya-seeks-digital-transformation-in-africa/
Killexams : Avaya Holdings Corp. (AVYA): Is this the Most Sought-After Stock Today?

Avaya Holdings Corp. (AVYA) is priced at $2.33 after the most recent trading session. At the very opening of the session, the stock price was $2.53 and reached a high price of $2.56, prior to closing the session it reached the value of $2.60. The stock touched a low price of $2.27.Recently in News on June 27, 2022, Avaya Announces $600M Financing. Upsized from previously announced $500 million due to robust demand. You can read further details here

Avaya Holdings Corp. had a pretty Dodgy run when it comes to the market performance. The 1-year high price for the company’s stock is recorded $21.65 on 01/04/22, with the lowest value was $2.01 for the same time period, recorded on 07/05/22.

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Avaya Holdings Corp. (AVYA) full year performance was -91.18%

Price records that include history of low and high prices in the period of 52 weeks can tell a lot about the stock’s existing status and the future performance. Presently, Avaya Holdings Corp. shares are logging -91.20% during the 52-week period from high price, and 15.92% higher than the lowest price point for the same timeframe. The stock’s price range for the 52-week period managed to maintain the performance between $2.01 and $26.49.

The company’s shares, operating in the sector of Technology managed to top a trading volume set approximately around 4304586 for the day, which was evidently lower, when compared to the average daily volumes of the shares.

When it comes to the year-to-date metrics, the Avaya Holdings Corp. (AVYA) recorded performance in the market was -88.23%, having the revenues showcasing -80.90% on a quarterly basis in comparison with the same period year before. At the time of this writing, the total market value of the company is set at 196.16M, as it employees total of 8063 workers.

Avaya Holdings Corp. (AVYA) in the eye of market guru’s

During the last month, 3 analysts gave the Avaya Holdings Corp. a BUY rating, 1 of the polled analysts branded the stock as an OVERWEIGHT, 3 analysts were recommending to HOLD this stock, 0 of them gave the stock UNDERWEIGHT rating, and 0 of the polled analysts provided SELL rating.

According to the data provided on Barchart.com, the moving average of the company in the 100-day period was set at 8.79, with a change in the price was noted -11.89. In a similar fashion, Avaya Holdings Corp. posted a movement of -83.61% for the period of last 100 days, recording 3,111,210 in trading volumes.

Total Debt to Equity Ratio (D/E) can also provide valuable insight into the company’s financial health and market status. The debt to equity ratio can be calculated by dividing the present total liabilities of a company by shareholders’ equity. Debt to Equity thus makes a valuable metrics that describes the debt, company is using in order to support assets, correlating with the value of shareholders’ equity The total Debt to Equity ratio for AVYA is recording 0.00 at the time of this writing. In addition, long term Debt to Equity ratio is set at 6.54.

Avaya Holdings Corp. (AVYA): Stocks Technical analysis and Trends

Raw Stochastic average of Avaya Holdings Corp. in the period of last 50 days is set at 3.89%. The result represents downgrade in oppose to Raw Stochastic average for the period of the last 20 days, recording 11.68%. In the last 20 days, the company’s Stochastic %K was 15.49% and its Stochastic %D was recorded 12.56%.

If we look into the earlier routines of Avaya Holdings Corp., multiple moving trends are noted. Year-to-date Price performance of the company’s stock appears to be encouraging, given the fact the metric is recording -88.23%. Additionally, trading for the stock in the period of the last six months notably deteriorated by -88.13%, alongside a downfall of -91.18% for the period of the last 12 months. The shares increased approximately by 10.95% in the 7-day charts and went up by -54.84% in the period of the last 30 days. Common stock shares were lifted by -80.90% during last recorded quarter.

Tue, 12 Jul 2022 03:11:00 -0500 en-US text/html https://investchronicle.com/2022/07/12/avaya-holdings-corp-avya-is-this-the-most-sought-after-stock-today/
Killexams : The Stars are Aligning for Holders of Avaya Holdings Corp. (AVYA)

Avaya Holdings Corp. (AVYA) is priced at $2.29 after the most recent trading session. At the very opening of the session, the stock price was $2.13 and reached a high price of $2.40, prior to closing the session it reached the value of $2.10. The stock touched a low price of $2.01.Recently in News on June 27, 2022, Avaya Announces $600M Financing. Upsized from previously announced $500 million due to robust demand. You can read further details here

Avaya Holdings Corp. had a pretty Dodgy run when it comes to the market performance. The 1-year high price for the company’s stock is recorded $21.65 on 01/04/22, with the lowest value was $2.01 for the same time period, recorded on 07/05/22.

3 Tiny Stocks Primed to Explode The world's greatest investor — Warren Buffett — has a simple formula for making big money in the markets. He buys up valuable assets when they are very cheap. For stock market investors that means buying up cheap small cap stocks like these with huge upside potential.

We've set up an alert service to help smart investors take full advantage of the small cap stocks primed for big returns.

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Sponsored

Avaya Holdings Corp. (AVYA) full year performance was -91.36%

Price records that include history of low and high prices in the period of 52 weeks can tell a lot about the stock’s existing status and the future performance. Presently, Avaya Holdings Corp. shares are logging -91.67% during the 52-week period from high price, and 13.93% higher than the lowest price point for the same timeframe. The stock’s price range for the 52-week period managed to maintain the performance between $2.01 and $27.49.

The company’s shares, operating in the sector of Technology managed to top a trading volume set approximately around 7955913 for the day, which was evidently higher, when compared to the average daily volumes of the shares.

When it comes to the year-to-date metrics, the Avaya Holdings Corp. (AVYA) recorded performance in the market was -88.43%, having the revenues showcasing -82.85% on a quarterly basis in comparison with the same period year before. At the time of this writing, the total market value of the company is set at 209.70M, as it employees total of 8063 workers.

Market experts do have their say about Avaya Holdings Corp. (AVYA)

During the last month, 3 analysts gave the Avaya Holdings Corp. a BUY rating, 1 of the polled analysts branded the stock as an OVERWEIGHT, 3 analysts were recommending to HOLD this stock, 0 of them gave the stock UNDERWEIGHT rating, and 0 of the polled analysts provided SELL rating.

According to the data provided on Barchart.com, the moving average of the company in the 100-day period was set at 9.28, with a change in the price was noted -15.55. In a similar fashion, Avaya Holdings Corp. posted a movement of -87.16% for the period of last 100 days, recording 3,011,651 in trading volumes.

Total Debt to Equity Ratio (D/E) can also provide valuable insight into the company’s financial health and market status. The debt to equity ratio can be calculated by dividing the present total liabilities of a company by shareholders’ equity. Debt to Equity thus makes a valuable metrics that describes the debt, company is using in order to support assets, correlating with the value of shareholders’ equity The total Debt to Equity ratio for AVYA is recording 0.00 at the time of this writing. In addition, long term Debt to Equity ratio is set at 6.54.

Technical breakdown of Avaya Holdings Corp. (AVYA)

Raw Stochastic average of Avaya Holdings Corp. in the period of last 50 days is set at 3.08%. The result represents downgrade in oppose to Raw Stochastic average for the period of the last 20 days, recording 7.49%. In the last 20 days, the company’s Stochastic %K was 4.10% and its Stochastic %D was recorded 2.92%.

Bearing in mind the latest performance of Avaya Holdings Corp., several moving trends are noted. Year-to-date Price performance of the company’s stock appears to be encouraging, given the fact the metric is recording -88.43%. Additionally, trading for the stock in the period of the last six months notably deteriorated by -88.43%, alongside a downfall of -91.36% for the period of the last 12 months. The shares increased approximately by -18.21% in the 7-day charts and went up by -57.20% in the period of the last 30 days. Common stock shares were lifted by -82.85% during last recorded quarter.

Wed, 06 Jul 2022 05:11:00 -0500 en-US text/html https://investchronicle.com/2022/07/06/the-stars-are-aligning-for-holders-of-avaya-holdings-corp-avya/
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