Companies / SME Jul 18, 2022 - 05:26 PM GMT
Customer service is one of the most important aspects of any business. It can make or break a company, and it’s essential to get it right. We’ll teach you how to Strengthen your customer relations so that you can provide the best possible service to your customers. We’ll cover everything from communication and problem-solving to empathy and customer retention. So whether you’re just starting out in business or you’ve been doing it for years, read on for tips and advice that will help you take your customer service skills to the next level!
The first step to providing excellent customer service is to communicate effectively with your customers. This means being clear, concise, and understanding their needs. It’s also important to be friendly and approachable so that they feel comfortable talking to you. Additionally, this means offering timely responses about which you can talk more with the experts at connect-communications.co.uk and consider improving customer service by implementing automation. Here are a few tips for communicating effectively with your customers:
No matter how great your customer service is, there will always be times when things go wrong. That’s why it’s important to have strong problem-solving skills so that you can quickly and efficiently resolve any issues that arise. Here are a few tips for solving problems effectively:
Empathy is one of the most important qualities in good customer service. It’s the ability to see things from the customer’s perspective and to understand their feelings. This can be difficult, especially if the customer is angry or upset. However, it’s important to remain calm and try to see things from their point of view. Only then will you be able to provide them with the assistance they need. It costs a lot more to acquire new customers than it does to keep existing ones. That’s why customer retention is such an important part of any customer service strategy. The goal is to keep your customers happy so that they continue doing business with you. There are many ways to achieve this, but some of the most effective include building relationships, offering discounts and incentives, and providing excellent customer service.
One of the best ways to retain customers is to build relationships with them. This involves creating a rapport and getting to know them on a personal level. The more you know about your customers, the better able you are to provide them with the services they need. Additionally, this will make them feel valued and appreciated, which will encourage them to continue doing business with you.
Another great way to keep your customers happy is to offer discounts and incentives. This can be anything from a loyalty program to a special offer for referrals. By offering these deals, you’re showing your customers that you value their business. Additionally, it will encourage them to continue doing business with you in the future. For example, you could offer a discount to customers who spend a certain amount of money with you. Or, you could deliver them a free product or service for referring a friend.
Of course, the best way to retain customers is to provide them with excellent customer service. This includes everything from being polite and friendly to offering help and advice. If you can consistently provide your customers with a positive experience, they’ll be more likely to stay with you for the long haul. No matter how great your customer service is, there will always be times when things go wrong. That’s why it’s important to have strong complaint-handling skills so that you can quickly and efficiently resolve any issues that arise. Here are a few tips for handling complaints effectively:
Customer service is essential for any business that wants to be successful. By providing your customers with the assistance they need, you’ll not only retain them but also build relationships with them. Additionally, by offering discounts and incentives, you’ll encourage them to continue doing business with you. Finally, always provide excellent customer service and handle complaints quickly and efficiently.
By Steve Barker
© 2022 Copyright Steve Barker - All Rights Reserved
Disclaimer: The above is a matter of opinion provided for general information purposes only and is not intended as investment advice. Information and analysis above are derived from sources and utilising methods believed to be reliable, but we cannot accept responsibility for any losses you may incur as a result of this analysis. Individuals should consult with their personal financial advisors.
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Oracle NetSuite is our pick for the best accounting software product that includes enterprise resource planning (ERP). NetSuite has been a leading brand name in the ERP space for many years. Your business can use it to keep track of your financial data and automate all of your accounting functions. But more importantly, you can use NetSuite's full ERP solution to manage complex business functions on a global scale.
An established business with a lot of moving parts requires an advanced solution capable of managing complex processes, which is where ERP software can help. ERP refers to an integrated software solution used to manage business processes. Although finance and accounting is perhaps the most important part of ERP, other modules include human resources management, sales, marketing and supply chain.
Oracle NetSuite is one of the leading solutions in the industry for ERP. This multifaceted solution can expedite an organization's financial transactions, such as accounts receivable and payable, as well as keep track of a company's compliance obligations. It has many reporting, planning and billing features, and is designed to be used globally and with multiple currencies. It can be easily integrated with other software, including Oracle's suite of business solutions. For these reasons and more, we've chosen Oracle NetSuite as the best accounting software with ERP tools.
Did you know? There are two types of ERP: on-premises ERP (manual installation) and cloud-based ERP (software as a service, or SaaS). Learn more in our article about ERP industry trends.
As an integrated software solution used to manage HR, sales, marketing and supply chain, NetSuite goes far beyond simpler accounting and bookkeeping software. Unsurprisingly, NetSuite was far more complex than mass-market solutions, such as what we found in our review of QuickBooks. Like most of the best accounting software solutions we reviewed, NetSuite displays key business metrics on the main dashboard. As shown below, it's a very busy interface packed with tools and drop-down menus
We found that while NetSuite's ease of use might eclipse that of other ERP solutions, it obviously isn't as user-friendly as basic solutions geared toward small businesses. NetSuite's complexity means that many business owners may need to consider hiring a consultant to help them navigate the software and make full use of its capabilities. That said, the steep learning curve belies extremely powerful tools and capabilities that you simply won't get with cheap alternatives.
If you plan to use Oracle NetSuite as part of a larger ERP solution, you can integrate your accounting processes with other functions, such as inventory management, for a complete view of your business's income and expenses. Here is an overview of the key features of Oracle NetSuite's accounting solution.
NetSuite helps businesses design and implement financial processes with their accounting software. It provides the ability to seamlessly connect accounting functions with management systems. Managers have real-time access to their financial data, giving them the ability to create reports or address delays.
Its general ledger gives organizations the ability to input and monitor all of their financial data in a customizable ledger. Through the general ledger, users can report functionality, enhance audit trials and create support for new management.
NetSuite's accounts receivable and payable features integrate all financial data into an easy-to-use system that functions automatically. They also have management programs for taxes, fixed assets, cash and payments.
If you have multiple clients, vendors or partners, NetSuite can streamline your billing infrastructure. It gives you control and flexibility over your billing process through a centralized framework that includes transactions, subscriptions and projects that go directly to the billing engine. The billing function also allows you to create and manage subscriptions and recurring billing.
NetSuite helps you comply with accounting standards to report financial results in a timely manner. The revenue recognition services enable you to schedule, calculate and report revenue on financial statements swiftly.
Through its planning and budgeting functions, NetSuite can help you plan for your business's financial future. One really cool function is that NetSuite can use your business's data to forecast revenue and what-if scenarios, as well as produce budgets. The system can also take your current data in future projections and generate reports.
Running your business internationally or introducing your products and services into an international market can present challenges. Through NetSuite's financial engine, you can manage your business finances across your organization globally. We like that the software comes with multiple language interfaces that can help you bridge communication or language gaps.
NetSuite also offers a multicurrency management system that supports over 190 currencies. The software automatically calculates the exchange rate for real-time conversion. It also provides a variety of payment options to resolve international transactions seamlessly.
NetSuite helps organizations set up and monitor their systems so that they comply with their company's government risk and compliance (GRC) programs. It provides the ability to change systems as your company scales and is audit ready so that any financial issues can easily be viewed and investigated. NetSuite complies with regulatory requirements such as ASC 606, GAAP and SOX.
The program can also transform your GRC program in real time by establishing a sustainable risk-management and compliance process. This feature can save businesses money in the long run, as it can predict major issues.
As an ERP platform, Oracle NetSuite offers seamless integration with all modules (accounting, inventory management, customer relationship management (CRM), human capital management, etc.) available on the platform. NetSuite integrates with many leading business software providers and offers open APIs for new integrations.
To integrate NetSuite with other business software, a dedicated implementation team is available for an additional fee. The team can also develop additional integrations and project management planning.
One unique feature is Oracle NetSuite's warehouse management and fulfillment module, which helps businesses control inbound logistics, outbound logistics and warehouse inventory management. Using NetSuite, businesses can generate and send purchase orders to their suppliers. They can also set high-priority tickets to an "expedite" list for faster processing.
Outbound logistics tracks goods leaving the warehouse, which are shipped directly to stores or consumers. This tool includes a "pick, pack and ship" feature, which informs warehouse employees and distribution employees that a product is ready for transport. As an item moves through the warehouse, Oracle NetSuite updates its records to reflect the accurate number of quantities remaining in your inventory.
Did you know? "Supply chain distribution" and "logistics" mean two different things, although the two terms are often used interchangeably. Logistics is the process of planning how products will get to their destinations, while distribution is the real process of getting them there.
Logistics tools are dependent upon accurate inventory management, which incorporates barcoding, batch and serial tracking to determine where items are located in a warehouse. We were especially impressed by how seamlessly the process fits together. When employees scan a received product into the storage facility, they move it from the loading dock to the appropriate lot, aisle and bin. Once placed, an item is scanned again, and Oracle NetSuite automatically updates its records with the location of the item and the date and time it was scanned.
Once an item is stored in the warehouse, Oracle NetSuite regularly alerts staff to perform "cycle counts," or inventory audits. These audits reconcile the real quantity of stock in storage with the records maintained by Oracle NetSuite's inventory-tracking tool. Oracle NetSuite's auditing features are also designed to streamline inventory audits by cataloging products based on their value, quantity and specific characteristics, like color, size, material and type.
The order-management tool helps warehouses ensure an adequate quantity of each item is always on hand without over-ordering and ending up with deadstock, or products that cannot be sold promptly. NetSuite automatically analyzes historical sales and logistics data to determine optimal reordering points for each product, replenishing stock to an optimal threshold when it runs low. NetSuite also accounts for lead times identified through the inbound logistics tools, factoring in how long it takes suppliers to fulfill new orders and adjusting the minimum quantity accordingly.
Oracle NetSuite also includes a multi-location management tool, which we found useful for a warehouse that supplies several locations. Through lot tracking, bin tracking and serial tracking, you can monitor the flow of goods across your entire business in real time, and NetSuite automatically adjusts optimal stock levels to support demand across all your locations.
Oracle NetSuite's platform consists of inventory management, financial management, point-of-sale, CRM and employee management software. Depending on the specifics of your business – such as the size of your company, its revenue and the modules you require – the price can vary greatly.
To get an accurate price estimate, you'll need to speak with an Oracle sales representative, who will prepare a custom quote for you based on your company size, industry and specific needs. Based on our research, the platform starts at approximately $99 per user per month plus a $999 monthly licensing fee. While this base price can be used as an estimate, your costs may vary significantly.
Oracle NetSuite may not be the best choice for small businesses with more basic accounting and bookkeeping needs. Midsize, scaling, large and international businesses are better positioned to benefit from Oracle NetSuite's ERP platform. If you're running a larger company, NetSuite's integrated ecosystem can save you time and money that would otherwise be spent acquiring and integrating a hodgepodge of software solutions from a variety of vendors.
During our research into NetSuite, we found that onboarding isn't the simplest process. As with pricing, you will have to contact Oracle NetSuite's sales team for a free product tour. You can also view a variety of product-specific demos on NetSuite's website. However, unlike most of the other software packages that we examined, NetSuite does not offer a free trial.
Implementing NetSuite as a brand-new user likely won't be a walk in the park for most business owners. An entire cottage industry of consultants exists solely to assist businesses with implementing NetSuite and tailoring it to fit their needs. Although businesses that use NetSuite are generally larger and can probably absorb these extra costs, it's something to keep in mind for anyone considering NetSuite.
Oracle NetSuite provides extensive customer service for all of its software, including accounting systems. It also provides education services, where users can learn about the software they're using and get up to speed on any new features or versions of their products. These services come in the form of both documents and online classes.
Real-time support for industries, as well as individual users, is available 24/7. The chatbot on NetSuite's website can provide users with simple explanations or connect them with a customer service representative.
If you are a smaller business or on a tight budget, consider investing in a dedicated accounting software solution that can be integrated with your other systems and keep track of your finances.
With such a comprehensive set of features, Oracle NetSuite's major limitation is not so much the software itself. In our view, the drawbacks are the high price point and steep learning curve. Implementation is likely to take a very long time; it may take months, or even years, to fully master the software and its abilities. It is not the most user-friendly system, despite a very wide feature set. This means that Oracle NetSuite is not an appropriate choice for small businesses with limited resources, but it is a great choice for established businesses with lots of resources.
Small business owners with less complex needs might want to consider lower-priced alternatives for their accounting and bookkeeping needs. Aside from QuickBooks, our FreshBooks review found that software great for handling invoicing, while our review of Zoho Books revealed it to be a fantastic tool for automating processes.
Tip: Read our review of Xero to learn about an alternative software package that we believe is a solid fit for a growing business.
To generate our quantitative score and use case, we reviewed software features such as payment and invoicing capabilities, the number of integrations, mobile apps, report generation, supported user count, and customer service. We also assessed pricing and the availability of free trials. Sources of information included in this review were gleaned from the company's website and software demos. Additionally, we studied user reviews for independent opinions on the software's pros and cons. For ERP specifically, we focused on how the breadth of the product creates a unified system that will help businesses meet complex challenges.
Oracle NetSuite is an ERP platform with numerous modules to manage financials, HR, inventory, supply chains and more.
The Oracle Corporation acquired NetSuite in 2016; the software package is now formally known as Oracle NetSuite.
Potential customers will need to contact Oracle for a quote, although $99 per user per month plus a $999 monthly licensing fee is a ballpark figure.
We recommend Oracle NetSuite for …
We don't recommend Oracle NetSuite for …
This is the preferred method of ensuring that your database is backed up on a regular basis.
Database Export (Windows)
The database user Aptare must have access to the export files stored in the directory:
Verify that Oracle user has read and execute privileges on these files before starting the database export.
Log into the Windows database server.
Ensure Oracle TNS Listener and Oracle services are running.
At the command prompt execute the script:
After successful completion, the export file aptare_scdb.exp is saved on the Windows database server in the directory:
Copy the file c:\opt\datarcvrconf\aptare.ks to c:\opt\oracle\logs folder.
This step is required only if database is exported from an NetBackup IT Analytics version of 10.5 or above.
To schedule the export task refer to the following.
See Scheduling the Export Job (Windows).
Database Export (Linux)
The database user Aptare must have access to the export files stored in the directory:
Verify that Oracle user has read and execute privileges on these files before starting the database export.
Log into the Linux database server and switch to user Aptare.
Ensure Oracle Listener and Oracle services are running.
Change to the directory:
Execute the command:
After successful completion, the export file aptare_scdb.exp is saved in the /tmp directory on the Linux database server.
Execute the cp /opt/aptare/datarcvrconf/aptare.ks /tmp command to copy the file aptare.ks to datarcvrconf folder.
This step is required only if database is exported from an NetBackup IT Analytics version of 10.5 or above.
To schedule the export task refer to the following.
See Scheduling the Export (Linux).
Lambeth Council has been modernising its business applications environment over the past few years, against the background of cost pressure, Covid, and now the rising cost of living crisis.
With a long history as a progressive borough, even a militant one, Lambeth has a culturally diverse population that has been economically under the cosh for many years. It has almost 330,000 inhabitants, is just over 10 square miles in size, and was known as a landing place for lambs in the Middle Ages, hence the name.
Hamant Bharadia, assistant director of finance at Lambeth Council, says it has learned to do more with less, and, in relation to IT, has pursued a cloud strategy that involves Oracle and Microsoft technology.
Lambeth Council became the first UK public sector body to adopt Oracle’s suite of business applications in the cloud, in 2018.
Bharadia says, in a video on an Oracle web page: “We are a £1bn business, with 3,000 staff providing 700-800 services to our businesses, residents and wider community. Over the last 10 years, our funding has reduced by 50%, about £250m. But the demand for our services has not changed and has become more complex.
“The reasons for the move to the cloud were to have a simpler and easier solution, to have nimble, anywhere, anytime access. That is critical for us.”
Lambeth has a long-standing relationship with Oracle, and was one of six London councils in a multi-year Oracle shared services partnership that started in 2012, and ran until March 2018.
Bharadia tells Computer Weekly that when it was looking, in 2017, at moving its applications to the cloud, Oracle came out ahead of SAP in terms of breadth and depth of functionality, especially in relation to financials, while Workday was still in its infancy at that time. There was also continuity in respect of the previous joint customer relationship with the other London councils, namely Barking and Dagenham, Brent, Lewisham, Havering and Croydon.
“The reasons for the move to the cloud were to have a simpler and easier solution, to have nimble, anywhere, anytime access. That is critical for us”
Hamant Bharadia, Lambeth Council
Bharadia has worked for the council for 32 years, and recalls having the ICL system, Lafis (Local Authority Financial Information System), as well as the shared Oracle partnership. “That [the latter] had its challenges – getting everybody to agree to the right kind of format, specifications, processes. We managed it, but it came to end of life.
“At that point, we’d already committed, as an organisation, that our future lay in the cloud primarily. We couldn’t justify occupying central London property to store databases. And then the other half about the cloud was about flexibility of working.”
The intention was to reduce the council’s property estate and get staff working flexibly, with a view that “data can be accessible from anywhere”.
It started its cloud migration, in 2015-2016, with a move to Microsoft Office 365. All post comes into a processing centre outside London, where it is scanned and delivered to council workers’ mailboxes digitally. “We’re trying to reduce paper as much as possible, on the basis that making as much information as possible online, available for analytics and decision making, is the way forward,” says Bharadia.
“We started looking at our options in 2017. We knew we wanted cloud. In 2017, there wasn’t much ERP [enterprise resource planning] in the cloud space. Oracle, with some of their products, but not with everything. Oracle Financials, yes, and they’d made good progress on bits of HR.”
Oracle came out ahead of SAP in terms of breadth and depth of functionality, he says, while Workday was still perceived to be less mature. However, even with Oracle, payroll was not yet there in the cloud, so it was the last module to be implemented, in May 2018, while everything else went live in March of that year.
Financial forecasting has improved for the council by virtue of the Oracle cloud applications for that. Previously, Bharadia says it was a scenario of “budget forecasting done on Excel spreadsheets, with lots of files being shuffled around the organisation, lots of meetings between accountants and budget holders”. The aim was for “budget holders to have sight of their budgets more routinely, and to be able to do their own forecasts so that they have control”.
The self-service model the council has moved to has developed from around 20-30% of budget holders routinely updating their forecasts to more like 70%. The finance team, of around 120 accountants, is now liberated, he says, to engage sooner with budget holders, playing a more advisory role with respect to activities like procurement.
In the HR function, with more self-service capabilities, the council has seen a 55% improvement in appraisal and performance reporting, allowing the HR team to allocate fewer resources to share a greater workload.
In the area of supply chain, the council has used the Oracle cloud Enterprise Performance Management (EPM) product to streamline its suppliers, reducing the number of these by 19%.
One area that is still evolving is recruitment. It had struggled with Oracle’s legacy Taleo product and is now moving to Oracle Recruiting, which is part of the supplier’s Oracle Cloud HCM service. “We were experiencing a lot of incomplete applications, with people giving up halfway through. So, we were missing candidates,” says Bharadia. “From what we have seen, Oracle Recruiting cloud is a lot more user friendly.”
Putting together the Oracle implementation with its Microsoft estate, the council is aiming at a new vista of using data more effectively to serve its residents. Part of that has involved building a small data science team, which has been working on activities such as identifying people especially vulnerable to Covid-19, socially and economically, as well as medically. Now, in a similar vein, it is identifying people especially vulnerable to the rising cost of living crisis.
Hamant Bharadia, Lambeth Council
“The next piece we’re working on is data,” says Bharadia. “We’ve got all this data in Oracle systems, we’ve got a housing system that has data, and we have a social care system that has data. So, one of the things we’re now exploring is better use of data.
“We now have a data analytics team internally, that’s looking at those connections. They are using [Microsoft] PowerBI and other cloud-based products to bring together different datasets to target our services better.”
This team has existed for around two years. They could have done this kind of work before, but it would, he says, have taken a lot longer.
Another legacy of the Covid period is the council will not return to previous levels of office occupancy. “What we’re saying to staff and managers is come into our office buildings if you’re going to be collaborating, not as a matter of routine just for the sake of doing your day job.”
It is working to a ratio of six office desks for 10 people, and Bharadia says it might end up with more collaborative spaces rather than individual desks.
It is also freeing up office space for use by local businesses. “One of our buildings is entirely based on that model, for new and emerging businesses in the community,” he adds. “We also delivered lockdown support without taking on lots of extra staff. So, we were doing the vaccination centres, the food hubs, the additional support to our residents during the period, through a combination of remote working and some mobile working, where people were just out there in vans delivering things, getting stuff done.
“So, it is possible to have that hybrid model of working. That’s not to say it’s perfect. In either model, you are going to get some people who are not 100% contributing. But you get that currently anyway,” says Bharadia.
AUSTIN, Texas and REDMOND, Wash., July 20, 2022 — Oracle Corp and Microsoft Corp today announced the general availability of Oracle Database Service for Microsoft Azure. With this new offering, Microsoft Azure customers can easily provision, access, and monitor enterprise-grade Oracle Database services in Oracle Cloud Infrastructure (OCI) with a familiar experience. Users can migrate or build new applications on Azure and then connect to high-performance and high-availability managed Oracle Database services such as Autonomous Database running on OCI.
Offering Customers Choice with Azure and OCI Multicloud Capabilities
Over the last two decades, thousands of customers have relied on Microsoft and Oracle software working well together to run their business-critical applications. As customers migrate applications and data to the cloud, they continue to look for joint solutions from their trusted software partners. Since 2019, when Oracle and Microsoft partnered to deliver the Oracle Interconnect for Microsoft Azure, hundreds of organizations have used the secure and private interconnections in 11 global regions.
Microsoft and Oracle are extending this collaboration to further simplify the multicloud experience with Oracle Database Service for Microsoft Azure. Many joint customers, including some of the world’s largest corporations such as AT&T, Marriott International, Veritas and SGS, want to choose the best services across cloud providers to optimize performance, scalability, and the ability to accelerate their business modernization efforts. The Oracle Database Service for Microsoft Azure builds upon the core capabilities of the Oracle Interconnect for Azure and enables customers to more easily integrate workloads on Microsoft Azure with Oracle Database services on OCI. There are no charges for using the Oracle Database Service for Microsoft Azure, the Oracle Interconnect for Microsoft Azure or data egress or ingress when moving data between OCI and Azure. Customers will pay only for the other Azure or Oracle services they consume, such as Azure Synapse or Oracle Autonomous Database.
“Microsoft and Oracle have a long history of working together to support the needs of our joint customers, and this partnership is an example of how we offer customer choice and flexibility as they digitally transform with cloud technology. Oracle’s decision to select Microsoft as its preferred partner deepens the relationship between our two companies and provides customers with the assurance of working with two industry leaders,” said Corey Sanders, corporate vice president, Microsoft Cloud for Industry and Global Expansion.
“There’s a well-known myth that you can’t run real applications across two clouds. We can now dispel that myth as we deliver Oracle and Microsoft customers the ability to easily test and demonstrate the value of combining Oracle databases with Azure applications. There is no need for deep skills on either of our platforms or complex configurations—anyone can use the Azure Portal to harness the power of our two clouds together,” said Clay Magouyrk, executive vice president, Oracle Cloud Infrastructure.
“Multicloud takes on a whole new meaning with the launch of the Oracle Database Service for Microsoft Azure. This service, designed to provide intuitive, simple access to the Exadata Database Service and Autonomous Database to Azure users in a transparent manner, responds to the critical need of Azure and Oracle customers to apply the benefits of the latest in Oracle Database technology to their Azure workloads. This combined and interactive connection of services across public clouds sets the stage for what a multicloud experience should be, and is a bold statement about where the future of cloud is heading. It should deliver huge benefits for customers, developers, and the cloud services landscape overall,” said Carl Olofson, research vice president, Data Management Software, IDC.
Familiar Experience for Azure Users Combined with an Oracle Managed Service
With the new Oracle Database Service for Microsoft Azure, in just a few clicks users can connect their Azure subscriptions to their OCI tenancy. The service automatically configures everything required to link the two cloud environments and federates Azure Active Directory identities, making it easy for Azure customers to use the service. It also provides a familiar dashboard for Oracle Database Services on OCI using Azure terminology and monitoring with Azure Application Insights.
“Many of our mission-critical workloads are running Oracle databases on-premises at massive scale. As we move these workloads to the cloud, Oracle Database Service for Azure enables us to modernize these Oracle databases to services such as Autonomous Database in OCI while leveraging Microsoft Azure for the application tier,” said Jeremy Legg, chief technology officer, AT&T. Watch the video.
“Multicloud architectures enable us to choose the best cloud provider for each workload based on capabilities, performance, and price. The OCI and Azure partnership integrates the capabilities of two major cloud providers, including the Oracle Database services in OCI and Azure’s application development capabilities,” said Naveen Manga, chief technology officer, Marriott International. Watch the video.
“Oracle Database Service for Microsoft Azure has simplified the use of a multicloud environment for data analytics. We were able to easily ingest large volumes of data hosted by Oracle Exadata Database Service on OCI to Azure Data Factory where we are using Azure Synapse for analysis,” said Jane Zhu, senior vice president and chief information officer, Corporate Operations, Veritas.
“Oracle Database Service for Microsoft Azure simplifies our multicloud approach. We’re going to be able to leverage the best of Oracle databases in Azure, and we are going to be able to keep our infrastructure in Azure. This is a great opportunity to have the best of the two worlds that eases our migration to the cloud and improves the skills of our people in IT,” said David Plaza, chief information officer, SGS. Watch the video.
Google Cloud Platform (GCP) announced the coming availability of its Arm-based instance, the Tau T2A, last week (currently available in preview) to address the ever-expanding needs of customers developing and deploying scale-out, cloud-native workloads. What does this announcement mean for enterprise IT? Does landing this final major cloud player fully validate Arm in the enterprise? And what motivated Google to jump on the Arm bandwagon? We'll address this a little more in the following paragraphs.
What was announced
The T2A virtual machine (VM) is part of the GCP Tau scale-out instance family. Tau is targeted at those cloud-native applications that run containerized or in VMs that don't require extreme compute resources. The Tau family was deployed initially with AMD EPYC (T2D) with fixed configurations to offer this instance type optimized for cost and scale-out performance.
The Tau T2A VM is based on Ampere Computing’s Altra CPU. It’s important to note that Azure announced Ampere and instances are GA at Oracle Cloud Infrastructure, as well as several Chinese clouds (including TikTok parent, ByteDance).
To motivate developers and customers, GCP offers a free 8-core, 32G RAM instance of T2A through general availability.
How Google is positioning T2A
One of the things I find with Arm announcements is that sometimes the "why would I use this?' question isn't fully answered. It's almost as if an assumption is made that enterprise IT professionals would fully understand the price-performance benefits of Arm and workload affinity.
Through the briefings Moor Insights & Strategy Patrick Moorhead and I received, as well as the various public statements from Google, it is refreshing to see the company is helping guide its customers. As mentioned, T2A is a VM targeting those scale-out workloads that don't require maximum compute resources at the individual instance level. Unsurprisingly, one of the supporting blogs from Google discusses optimizations for the Google Kubernetes Engine (GKE), Google's container environment.
A valuable capability of GKE is its multi-architecture support. So, containerized workloads can run in an x86 and Arm environment simultaneously. While this has many practical benefits, it also makes it easier for IT organizations to dip their collective toes in the “Arm” water, so to speak. It is capabilities such as this (not unique to GCP) that allow for organizations to deploy on Arm seamlessly.
It should be noted that T2A also runs the Google Container-optimized OS. So, organizations utilizing the popular Docker containers can expect full support.
Google has also enabled its Batch and Dataflow cloud services to run on T2A. These two services that target batch processing and streaming analytics respectively benefit from the Tau family's scale-out nature and T2A in particular.
While Google provides good guidance for its customers considering exploring or deploying on Arm, the use of T2A can be far broader. Independent of Google, Ampere has developed a robust ecosystem of partners, spanning the operating system to the workload. Functions like serverless caching via Momento, SLURM workload scheduling via SchedMD, and HPC through Rescale – are all optimized workloads for Ampere. And there are many more.
A few more details on T2A
Google is careful in how it positions its VM instances. When the company released its Tau VM family last year, it was very clear in positioning these as cost-effective, scale-out VMs. As one would expect with “cost-effective,” some options customers may prefer are lacking, such as local SSD support and higher bandwidth networking (32G supported in T2A v. 100G in other instances). Further, once a customer is locked into a T2A VM size (vCPU and RAM), they cannot dynamically add more resources.
Given the workloads targeted, the above makes sense, as customers look to distribute applications across many "good enough" performing VMs that don’t require maximum network throughput.
I like that GCP drives all of its specialized value into the Tau family, including T2A. The security measures, optimizations around memory (NUMA), network optimizations, etc.. that GCP has developed are all lit up in T2A. This level of support should assures customers utilizing T2A that these instances enjoy the same level of support as the highest performing compute engines.
Has Arm arrived in the enterprise?
The quick and simple answer is yes, though not for every workload. GCP announcing Arm-based instances rounds out support from all the major CSPs. This widespread support hasn't happened because Arm is cool or trendy. Nor has it happened as an exercise to drive better pricing from the x86 players. Arm is being deployed because CSPs can deliver equal or better performance for specific workloads at a lower cost and power envelope. Period. This is basic economics.
While Arm is not going to replace x86 to run virtualized infrastructure on VMware anytime soon, there are still use cases where Arm is a good fit. In its blog promoting T2A, one of GCP's reference customers is Harvard University. The school runs several compute-intensive workloads on SLURM VirtualFlow, and T2A allows it to run tens of thousands of VMs in parallel, reducing compute time significantly. But here’s the key to what Harvard had to say – the migration to T2A was done with minimal effort. Such is the beauty of cloud-native development. The cost and time savings will be immediately recognized.
I like this Harvard reference because it reminds us that Arm is not just for the digitally born companies that have never had an on-premises datacenter. It's for any company embarking on a digital transformation or modernization project.
Further proof of Arm's move into the datacenter can be seen in HPE's announcement of the upcoming ProLiant RL300 Gen11 server based on Ampere's Altra CPU. This is the first mainstream server that HPE has announced ahead of its Gen11 launch, and I expect the market will see competitors roll out its servers in time.
Is T2A just a competitive response from Google?
I don’t believe that Google is interested in investing in and rolling out an Arm-based instance to be like every other cloud provider. GCP is run by many intelligent people who firmly understand its customers' wants and needs.
As a company, Google has deep roots in silicon design, development, and optimizations. It's no secret that the company works with CPU vendors to deliver Google compute-optimized platforms. I think GCP has done its due diligence in ensuring the Ampere CPU could and would meet its particular and the needs of its customers.
I believe my only question is around the longer-term strategy for Google and Arm. There are two camps in the CSP space: those that design its silicon (i.e., AWS Graviton) and those that deploy Ampere. Given Google's history in silicon development, could we see a custom chip in the future? It is a scenario that is entirely plausible.
Google rounds out support for Arm from the major CSPs with its Tau T2A VM offering, based on Ampere Computing’s Altra CPU. While the company is last to market in this regard, it has done a thorough job of positioning Arm relative to x86 and target workloads.
I believe this is just the beginning for Arm at GCP and suspect the company will eventually roll Arm offerings into other compute engine offerings over time. But I think it will do this in a very measured way, looking for areas where Arm can offer a differentiated experience for customers.
It's a good time to be a proponent of Arm. And a better day to be an investor of Ampere Computing. There is no doubt that Arm is here to stay. Not as a cheap alternative to x86, but as an architecture that can be optimized for many workloads, with the ability to lead in raw performance, price-performance, and performance-per-watt, at a time when each of these measures are so critical.
Note: Moor Insights & Strategy writers and editors may have contributed to this article.
Moor Insights & Strategy, like all research and tech industry analyst firms, provides or has provided paid services to technology companies. These services include research, analysis, advising, consulting, benchmarking, acquisition matchmaking, and speaking sponsorships. The company has had or currently has paid business relationships with 8×8, Accenture, A10 Networks, Advanced Micro Devices, Amazon, Amazon Web Services, Ambient Scientific, Anuta Networks, Applied Brain Research, Applied Micro, Apstra, Arm, Aruba Networks (now HPE), Atom Computing, AT&T, Aura, Automation Anywhere, AWS, A-10 Strategies, Bitfusion, Blaize, Box, Broadcom, C3.AI, Calix, Campfire, Cisco Systems, Clear Software, Cloudera, Clumio, Cognitive Systems, CompuCom, Cradlepoint, CyberArk, Dell, Dell EMC, Dell Technologies, Diablo Technologies, Dialogue Group, Digital Optics, Dreamium Labs, D-Wave, Echelon, Ericsson, Extreme Networks, Five9, Flex, Foundries.io, Foxconn, Frame (now VMware), Fujitsu, Gen Z Consortium, Glue Networks, GlobalFoundries, Revolve (now Google), Google Cloud, Graphcore, Groq, Hiregenics, Hotwire Global, HP Inc., Hewlett Packard Enterprise, Honeywell, Huawei Technologies, IBM, Infinidat, Infosys, Inseego, IonQ, IonVR, Inseego, Infosys, Infiot, Intel, Interdigital, Jabil Circuit, Keysight, Konica Minolta, Lattice Semiconductor, Lenovo, Linux Foundation, Lightbits Labs, LogicMonitor, Luminar, MapBox, Marvell Technology, Mavenir, Marseille Inc, Mayfair Equity, Meraki (Cisco), Merck KGaA, Mesophere, Micron Technology, Microsoft, MiTEL, Mojo Networks, MongoDB, MulteFire Alliance, National Instruments, Neat, NetApp, Nightwatch, NOKIA (Alcatel-Lucent), Nortek, Novumind, NVIDIA, Nutanix, Nuvia (now Qualcomm), onsemi, ONUG, OpenStack Foundation, Oracle, Palo Alto Networks, Panasas, Peraso, Pexip, Pixelworks, Plume Design, PlusAI, Poly (formerly Plantronics), Portworx, Pure Storage, Qualcomm, Quantinuum, Rackspace, Rambus, Rayvolt E-Bikes, Red Hat, Renesas, Residio, Samsung Electronics, Samsung Semi, SAP, SAS, Scale Computing, Schneider Electric, SiFive, Silver Peak (now Aruba-HPE), SkyWorks, SONY Optical Storage, Splunk, Springpath (now Cisco), Spirent, Splunk, Sprint (now T-Mobile), Stratus Technologies, Symantec, Synaptics, Syniverse, Synopsys, Tanium, Telesign,TE Connectivity, TensTorrent, Tobii Technology, Teradata,T-Mobile, Treasure Data, Twitter, Unity Technologies, UiPath, Verizon Communications, VAST Data, Ventana Micro Systems, Vidyo, VMware, Wave Computing, Wellsmith, Xilinx, Zayo, Zebra, Zededa, Zendesk, Zoho, Zoom, and Zscaler. Moor Insights & Strategy founder, CEO, and Chief Analyst Patrick Moorhead is an investor in dMY Technology Group Inc. VI, Dreamium Labs, Groq, Luminar Technologies, MemryX, and Movandi.
New Jersey, USA -- (SBWIRE) -- 08/04/2022 -- Advance Market Analytics published a new research publication on "Insurance Broker Tool Market Insights, to 2027" with 232 pages and enriched with self-explained Tables and charts in presentable format. In the Study you will find new evolving Trends, Drivers, Restraints, Opportunities generated by targeting market associated stakeholders. The growth of the Insurance Broker Tool market was mainly driven by the increasing R&D spending across the world.
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Some of the key players profiled in the study are:
DICEUS (Poland), Comarch (Poland), Simson Softwares Pvt. Limited (India), Damco Group (United States), Oracle Corporation (United States), Radiusbob (United States), AgencyBloc (United States), Zoho (India), Applied Systems (United States), Freshworks (United States).
Scope of the Report of Insurance Broker Tool
Insurance broker tools provide customersa€™ history. It works with all lines of insurance such as P&C insurance, life insurance, and health insurance. North America is leading the insurance broker tool market. Huge demand for insurance broker tools from various industries is expected to drive the market during the forecast period. An insurance broker tool helps both individual people and companies to get the right insurance for themselves, their homes, businesses, and family.
The titled segments and sub-section of the market are illuminated below:
by End-User (Banking, Insurance, Fintech, Logistics, Others), Deployment (Cloud-Based, Web-Based, Others), Features (Easily Customizable, SMS & Emails, Renewal Tracking, Others), Solution (Customer Relationship Management, Broker Relationship Management, Insurance/Claims/Policies/Renewals/Midterm, Business Reporting and Dashboards, Others)
Integration of Software such as IT and Analytics Solutions
The Increasing Demand for Software to Eliminate Manual Tasks and offer personalized experiences to Customers
The Growing Deployment of Cloud-based Solutions is expected to create
Opportunities for the Market
Rapid Changing Market Dynamics and Consumer Preferences
The Rising Adoption of Insurance Broker Tools to Reduce Turnaround Time
Region Included are: North America, Europe, Asia Pacific, Oceania, South America, Middle East & Africa
Country Level Break-Up: United States, Canada, Mexico, Brazil, Argentina, Colombia, Chile, South Africa, Nigeria, Tunisia, Morocco, Germany, United Kingdom (UK), the Netherlands, Spain, Italy, Belgium, Austria, Turkey, Russia, France, Poland, Israel, United Arab Emirates, Qatar, Saudi Arabia, China, Japan, Taiwan, South Korea, Singapore, India, Australia and New Zealand etc.
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Strategic Points Covered in Table of Content of Global Insurance Broker Tool Market:
Chapter 1: Introduction, market driving force product Objective of Study and Research Scope the Insurance Broker Tool market
Chapter 2: Exclusive Summary – the basic information of the Insurance Broker Tool Market.
Chapter 3: Displaying the Market Dynamics- Drivers, Trends and Challenges & Opportunities of the Insurance Broker Tool
Chapter 4: Presenting the Insurance Broker Tool Market Factor Analysis, Porters Five Forces, Supply/Value Chain, PESTEL analysis, Market Entropy, Patent/Trademark Analysis.
Chapter 5: Displaying the by Type, End User and Region/Country 2015-2020
Chapter 6: Evaluating the leading manufacturers of the Insurance Broker Tool market which consists of its Competitive Landscape, Peer Group Analysis, BCG Matrix & Company Profile
Chapter 7: To evaluate the market by segments, by countries and by Manufacturers/Company with revenue share and sales by key countries in these various regions (2021-2027)
Chapter 8 & 9: Displaying the Appendix, Methodology and Data Source
finally, Insurance Broker Tool Market is a valuable source of guidance for individuals and companies.
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Jul 19, 2022 (Alliance News via COMTEX) -- Key Companies Covered in the SaaS Customer Relationship Management Research are IBM Corporation, Zendesk, Verint, Nice Ltd, Oracle Corp., Adobe Inc., Microsoft Corp., Salesforce.com Inc., SAP SE, Pegasystems Inc. and other key market players.
The SaaS Customer Relationship Managementmarket revenue was $$ Million USD in 2016, grew to $$ Million USD in 2022, and will reach $$ Million USD in 2030, with a CAGR of % during 2022-2030.
Global SaaS Customer Relationship Management Market Development Strategy Pre and Post COVID-19, by Corporate Strategy Analysis, Landscape, Type, Application, and Leading 20 Countries covers and analyzes the potential of the global SaaS Customer Relationship Management industry, providing statistical information about market dynamics, growth factors, major challenges, PEST analysis and market entry strategy Analysis, opportunities and forecasts. The biggest highlight of the report is to provide companies in the industry with a strategic analysis of the impact of COVID-19. At the same time, this report analyzed the market of leading 20 countries and introduce the market potential of these countries.
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Most important types of SaaS Customer Relationship Management products covered in this report are:
Operational CRM System
Analytical CRM System
Collaborative CRM System
Most widely used downstream fields of SaaS Customer Relationship Management market covered in this report are:
Telecom and IT
Top countries data covered in this report:
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Chapter 1 is the basis of the entire report. In this chapter, we define the market concept and market scope of SaaS Customer Relationship Management, including product classification, application areas, and the entire report covered area.
Chapter 2 is the core idea of the whole report. In this chapter, we provide a detailed introduction to our research methods and data sources.
Chapter 3 focuses on analyzing the current competitive situation in the SaaS Customer Relationship Management market and provides basic information, market data, product introductions, etc. of leading companies in the industry. At the same time, Chapter 3 includes the highlighted analysis–Strategies for Company to Deal with the Impact of COVID-19.
Chapter 4 provides breakdown data of different types of products, as well as market forecasts.
Different application fields have different usage and development prospects of products. Therefore, Chapter 5 provides subdivision data of different application fields and market forecasts.
Chapter 6 includes detailed data of major regions of the world, including detailed data of major regions of the world. North America, Asia Pacific, Europe, South America, Middle East and Africa.
Chapters 7-26 focus on the regional market. We have selected the most representative 20 countries from 197 countries in the world and conducted a detailed analysis and overview of the market development of these countries.
Chapter 27 focuses on market qualitative analysis, providing market driving factor analysis, market development constraints, PEST analysis, industry trends under COVID-19, market entry strategy analysis, etc.
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Define, describe and forecast SaaS Customer Relationship Management product market by type, application, end user and region.
Provide enterprise external environment analysis and PEST analysis.
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Provide market dynamic analysis, including market driving factors, market development constraints.
Provide market entry strategy analysis for new players or players who are ready to enter the market, including market segment definition, client analysis, distribution model, product messaging and positioning, and price strategy analysis.
Keep up with international market trends and provide analysis of the impact of the COVID-19 epidemic on major regions of the world.
Analyze the market opportunities of stakeholders and provide market leaders with details of the competitive landscape.
Table of Content:
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Key Benefits for Industry Participants & Stakeholders
Key Questions Answered in the Market Report
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