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1Z0-404 Oracle Communications Session Border Controller 7 Basic Implementation Essentials

Exam Title: Oracle Communications Session Border Controller 7 Basic Implementation Essentials
Exam Number: 1Z0-404
Format: Multple Choice
Duration: 120 Minutes
Number of Questions: 70
Passing Score: 70%
Validated Against: test has been validated against Oracle Session Border Controller 7.

Session Initiation Protocol (SIP) Essentials
- Describe SIP and architecture elements: SIP proxies and back-to-back user agents (B2BUAs)
- Diagnose and troubleshoot a basic SIP call flow processed by Oracle Session Border Controller

Initial Configuration
- Explain the boot parameters and their effects
- Describe the configuration concepts and configuration tree
- Execute user and super-user level commands in the ACLI
- Analyze, create, modify, and delete configuration elements
- Perform routine operations including boot-related operations

Session Border Controller Concepts
- Explain realms and realm bridging
- Configure global SIP parameters and Media Manager
- Configure realms, SIP interfaces, and steering pools
- Configure routing policies, session agents, and header manipulation rules

Access-Backbone Environment Configuration
- Explain registration caching, Hosted NAT Traversal (HNT), and Adaptive HNT
- Configure the PBRB model in an Access-Backbone environment

Introduction to Session Border Controller (SBC)
- Describe the basic functions of a Session Border Controller
- Describe the boot process and the SBC services

Provisioning Interfaces
- Describe the network interface's default behavior and how it is altered
- Provision physical interfaces
- Provision network interfaces (VLAN and non-VLAN)
- Enable/disable management operations through a media interface

Peering Environment Configuration
- Describe the Policy-Based Realm Bridging (PBRB) configuration tasks in Peering environments
- Configure a working Peering environment
- Configure Peering access rules

Configuring SBC High Availability
- Explain the operation of the high-availability mechanism and SBC node states
- Configure a high-availability SBC pair
- Manage a high-availability SBC pair system failover

Oracle Communications Session Border Controller 7 Basic Implementation Essentials
Oracle Communications questions
Killexams : Oracle Communications questions - BingNews https://killexams.com/pass4sure/exam-detail/1Z0-404 Search results Killexams : Oracle Communications questions - BingNews https://killexams.com/pass4sure/exam-detail/1Z0-404 https://killexams.com/exam_list/Oracle Killexams : Oracle Certification Guide: Overview and Career Paths

Oracle offers a multitude of hardware and software solutions designed to simplify and empower IT. Perhaps best known for its premier database software, the company also offers cloud solutions, servers, engineered systems, storage and more. Oracle has more than 430,000 customers in 175 countries, about 138,000 employees and exceeds $37.7 billion in revenue.

Over the years, Oracle has developed an extensive certification program. Today, it includes six certification levels that span nine different categories with more than 200 individual credentials. Considering the depth and breadth of this program, and the number of Oracle customers, it’s no surprise that Oracle certifications are highly sought after.

[For more information read our Oracle CRM review, and our review of Oracle’s accounting suite.]

Oracle certification program overview

Oracle’s certification program is divided into these nine primary categories:

  • Oracle Applications
  • Oracle Cloud
  • Oracle Database
  • Oracle Enterprise Management
  • Oracle Industries
  • Oracle Java and Middleware
  • Oracle Operating Systems
  • Oracle Systems
  • Oracle Virtualization

Additionally, Oracle’s credentials are offered at six certification levels:

  • Junior Associate
  • Associate
  • Professional
  • Master
  • Expert
  • Specialist

Most Oracle certification exams are proctored, cost $245, and contain a mix of scored and unscored multiple-choice questions. Candidates may take proctored exams at Pearson VUE, although some exams are offered at Oracle Testing Centers in certain locations. Some exams, such as Oracle Database 12c: SQL Fundamentals (1Z0-061) and Oracle Database 11g: SQL Fundamentals (1Z0-051), are also available non-proctored and may be taken online. Non-proctored exams cost $125. Check the Oracle University Certification website for details on specific exams.

Oracle Applications and Cloud certifications

The Oracle Applications certification category offers more than 60 individual credentials across 13 products or product groups, such as Siebel, E-Business Suite, Hyperion, JD Edwards EnterpriseOne and PeopleSoft. The majority of these certifications confer Certified Implementation Specialist for some specific application, with various Certified Expert credentials also available. The Application certifications aim at individuals with expertise in selling and implementing specific Oracle solutions.

Oracle’s latest certification category is Oracle Cloud, which covers Java Cloud as well as a number of Oracle Cloud certifications, including Oracle Database Cloud. Cloud certs fall into seven sub-categories:

  • Infrastructure as a Service (IaaS)
  • Platform as a Service (PaaS), including Data Management, Application Development, Management Cloud and Mobile Cloud Service
  • Software as a Service (SaaS) – Oracle Customer Experience Cloud, including Service, Sales, Marketing and CPQ Cloud
  • Software as a Service (SaaS) – Oracle Customer Experience Cloud, including Service, Sales, Marketing, CPQ Cloud, and the rest of their CRM software offering

  • Software as a Services – Oracle Enterprise Resource Planning Cloud, including Financials, Project Portfolio Management, Procurement and Risk Management Cloud

  • Software as a Service – Oracle Human Capital Management Cloud, including Workforce Rewards, Payroll, Talent Management and Global Human Resources Cloud
  • Software as a Service – Oracle Supply Chain Management Cloud, including Order Management, Product Master Data Management, Product Lifecycle Management, Manufacturing, Inventory Management, Supply Chain Planning and Logistics Cloud

These credentials recognize individuals who deploy applications, perform administration or deliver customer solutions in the cloud. Credentials mostly include Associate and Certification Implementation Specialists, with one Mobile Developer credential offered plus a professional-level Oracle Database Cloud Administrator.

Oracle Database certifications

Certifications in Oracle’s Database category are geared toward individuals who develop or work with Oracle databases. There are three main categories: Database Application Development, MySQL and Oracle Database.

Note: Oracle Database 12c was redesigned for cloud computing (and is included in both the Cloud and Database certification categories). The current version is Oracle Database 12c R2, which contains additional enhancements for in-memory databases and multitenant architectures. MySQL 5.6 has been optimized for performance and storage, so it can handle bigger data sets.

Whenever a significant version of either database is released, Oracle updates its certifications exams over time. If an test isn’t available for the latest release, candidates can take a previous version of the test and then an updated test when it becomes available. Though MySQL 5.6 certifications and exams are still available for candidates supporting that version, the new MySQL 5.7 certification track may be more appropriate for those just starting on their MySQL certification journeys.

Oracle currently offers the Oracle Database Foundations Certified Junior Associate, Oracle Certified Associate (OCA), Oracle Certified Professional (OCP), Oracle Certified Master (OCM), Oracle Certified Expert (OCE) and Specialist paths for Oracle Database 12c. In addition, Oracle offers the OCA credential for Oracle Database 12c R2 and an upgrade path for the OCP credential. Because many of these certifications are also popular within the Oracle Certification Program, we provide additional test details and links in the following sections.

Other database certifications

Oracle Enterprise Management Certifications

The Oracle Enterprise Manager Certification path offers candidates the opportunity to demonstrate their skills in application, middleware, database and storage management. The Oracle Enterprise Manager 12c Certified Implementation Specialist test (1Z0-457) certifies a candidate’s expertise in physical, virtual and cloud environments, as well as design, installation, implementation, reporting, and support of Oracle Enterprise Manager.

Oracle Database Foundations Certified Junior Associate

The Oracle Database Foundation Certified Junior Associate credential targets those who’ve participated in the Oracle Academy through a college or university program, computer science and database teachers, and individuals studying databases and computer science. As a novice-level credential, the Certified Junior Associate is intended for individuals with limited hands-on experience working on Oracle Database products. To earn this credential, candidates must pass the Oracle Database Foundations (novice-level exam) (1Z0-006).

Oracle Certified Associate (OCA) – Oracle Database 12c Administrator

The OCA certification measures the day-to-day operational management database skills of DBAs. Candidates must pass a SQL test and another on Oracle Database administration. Candidates can choose one of the following SQL exams:

  • Oracle Database 12c SQL (1Z0-071)
  • Oracle Database 12c: SQL Fundamentals (1Z0-061) NOTE: This test will be retired on November 30, 2019.

Candidates must also pass the Oracle Database 12c: Installation and Administration (1Z0-062) exam.

Oracle Certified Associate – Oracle Database 12cR2 Administrator

To earn the Oracle Database 12cR2 OCA credential, candidates must first earn either the Oracle Database SQL Certified Associate, Oracle Database 11g Administrator Certified Associate, or the Oracle Database 12c Administrator Certified Associate.  In addition, candidates are required to pass the Oracle Database 12cR2 Administration test (1Z0-072).

Oracle Certified Professional (OCP) – Oracle Database 12c Administrator

The OCP certification covers more advanced database skills. You must have the OCA Database 12c Administrator certification, complete the required training, submit a course submission form and pass the Oracle Database 12c: Advanced Administration (1Z0-063) exam.

Professionals who possess either the Oracle Database 11g Administrator Certified Professional or Oracle Database 12c Administrator Certified Professional credential may upgrade to the Oracle Database 12cR2 Administration Certified Professional credential by passing the Oracle DBA upgrade test (1Z0-074).

Oracle Certified Master (OCM) – Oracle Database 12c Administrator

To achieve OCM Database 12c Administrator certification, you must have the OCP Database 12c Administrator certification, complete two advanced courses, and pass the Oracle Database 12c Certified Master test (12cOCM), complete the course submission form, and submit the Fulfillment Kit request.

Oracle also offers the Oracle Database 12c Maximum Availability Certified Master certification, which requires three separate credentials, including the Oracle Database 12c Administrator Certified Master, Oracle Certified Expert, Oracle Database 12c-RAC and Grid Infrastructure Administration, and Oracle Certified Expert, Oracle Database 12c – Data Guard Administration.

Oracle Certified Expert (OCE) – Oracle Database 12c

The OCE Database 12c certifications include Maximum Availability, Data Guard Administrator, RAC and Grid Infrastructure Administrator, and Performance Management and Tuning credentials. All these certifications involve prerequisite certifications. Performance Management and Tuning takes the OSP Database 12c as a prerequisite and the Data Guard Administrator certification requires the OCP Database 12c credential. The RAC and Grid Infrastructure Administrator provides candidates the most flexibility, allowing candidates to choose from the OCP Database 11g, OCP Databases 12c, Oracle Certified Expert – Real Application Clusters 11g and Grid Infrastructure Administration.

Once the prerequisite credentials are earned, candidates can then achieve Data Guard Administrator, RAC and Grid Infrastructure Administrator or Performance Management and Tuning by passing one exam. Achieving OCP 12c plus the RAC and Grid Infrastructure Administration and Data Guard Administration certifications earns the Maximum Availability credential.

Oracle Database Certified Implementation Specialist

Oracle also offers three Certified Implementation Specialist credentials: the Oracle Real Application Clusters 12c, Oracle Database Performance and Tuning 2015, and Oracle Database 12c. Specialist credentials target individuals with a background in selling and implementing Oracle solutions. Each of these credentials requires candidates to pass a single test to earn the designation.

Oracle Industries certifications

Oracle Industries is another sizable category, with more than 25 individual certifications focused on Oracle software for the construction and engineering, communications, health sciences, insurance, tax and utilities industries. All these certifications recognize Certified Implementation specialists for the various Oracle industry products, which means they identify individuals proficient in implementing and selling industry-specific Oracle software.

Oracle Java and Middleware Certifications

The Java and Middleware certifications span several subcategories, such as Business Intelligence, Application Server, Cloud Application, Data Integration, Identity Management, Mobile, Java, Oracle Fusion Middleware Development Tools and more. Java and Middleware credentials represent all levels of the Oracle Certification Program – Associate, Professional and so on – and include Java Developer, Java Programmer, System Administrator, Architect and Implementation Specialist.

The highly popular Java category has certifications for Java SE (Standard Edition), and Java EE (Enterprise Edition) and Web Services. Several Java certifications that require a prior certification accept either the corresponding Sun or Oracle credential.

Oracle Operating Systems certifications

The Oracle Operating Systems certifications include Linux and Solaris. These certifications are geared toward administrators and implementation specialists.

The Linux 6 certifications include OCA and OCP Linux 6 System Administrator certifications, as well as an Oracle Linux Certified Implementation Specialist certification. The Linux 6 Specialist is geared to partners but is open to all candidates. Both the Linux OCA and Specialist credentials require a single exam. To achieve the OCP, candidates must first earn either the OCA Linux 5 or 6 System Administrator or OCA Linux Administrator (now retired) credential, plus pass an exam.

The Solaris 11 certifications include the OCA and OCP System Administrator certifications plus an Oracle Solaris 11 Installation and Configuration Certified Implementation Specialist certification. The OCA and OCP Solaris 11 System Administrator certifications identify Oracle Solaris 11 administrators who have a fundamental knowledge of and base-level skills with the UNIX operating system, commands, and utilities. As indicated by its name, the Implementation Specialist cert identifies intermediate-level implementation team members who install and configure Oracle Solaris 11.

Oracle Systems certifications

Oracle Systems certifications include Engineered Systems (Big Data Appliance, Exadata, Exalogic Elastic Cloud, Exalytics, and Private Cloud Appliance), Servers (Fujitsu and SPARC) and Storage (Oracle ZFS, Pillar Axiom, Tape Storage, Flash Storage System). Most of these certifications aim at individuals who sell and implement one of the specific solutions. The Exadata certification subcategory also includes Oracle Exadata X3, X4 and X5 Expert Administrator certifications for individuals who administer, configure, patch, and monitor the Oracle Exadata Database Machine platform.

Oracle Virtualization certifications

The Virtualization certifications cover Oracle Virtual Machine (VM) Server for X86. This credential is based on Oracle VM 3.0 for X86, and recognizes individuals who sell and implement Oracle VM solutions.

The Oracle VM 3.0 for x86 Certified Implementation Specialist Certification aim at intermediate-level team members proficient in installing OVM 3.0 Server and OVM 3.0 Manager components, discovering OVM Servers, configuring network and storage repositories and more.

The sheer breadth and depth of Oracle’s certification program creates ample opportunities for professionals who want to work with Oracle technologies, or who already do and want their skills recognized and validated. Although there are many specific Oracle products in which to specialize in varying capacities, the main job roles include administrators, architects, programmers/developers and implementation specialists.

Every company that runs Oracle Database, Oracle Cloud, or Oracle Linux or Solaris needs qualified administrators to deploy, maintain, monitor and troubleshoot these solutions. These same companies also need architects to plan and design solutions that meet business needs and are appropriate for the specific environments in which they’re deployed, indicating that the opportunities for career advancement in Oracle technologies are abundant.

Job listings and hiring data indicate that programmers and developers continue to be highly sought-after in the IT world. Programming and development skills are some of the most sought-after by hiring managers in 2019, and database administration isn’t far behind. A quick search on Indeed results in almost 12,000 hits for “Oracle developer,” which is a great indication of both need and opportunity. Not only do developers create and modify Oracle software, they often must know how to design software from the ground up, package products, import data, write scripts and develop reports.

And, of course, Oracle and its partners will always need implementation specialists to sell and deploy the company’s solutions. This role is typically responsible for tasks that must be successfully accomplished to get a solution up and running in a client’s environment, from creating a project plan and schedule, to configuring and customizing a system to match client specifications.

Oracle training and resources

It’s not surprising that Oracle has an extensive library of test preparation materials. Check the Oracle University website (education.oracle.com) for hands-on instructor-led training, virtual courses, training on demand, test preparation seminars, practice exams and other training resources.

A candidate’s best bet, however, is to first choose a certification path and then follow the links on the Oracle website to the required exam(s). If training is recommended or additional resources are available for a particular exam, Oracle lists them on the test page.

Another great resource is the Oracle Learning Paths webpage, which provides a lengthy list of Oracle product-related job roles and their recommended courses.

Ed Tittel
Ed is a 30-year-plus veteran of the computing industry. He has worked as a programmer, technical manager, classroom instructor, network consultant and a technical evangelist for companies that include Burroughs, Schlumberger, Novell, IBM/Tivoli and NetQoS. He has written for numerous publications, including Tom’s IT Pro, and is the author of more than 140 computing books on information security, web markup languages and development tools, and Windows operating systems.

Earl Follis
Earl is also a 30-year veteran of the computer industry, who worked in IT training, marketing, technical evangelism, and market analysis in the areas of networking and systems technology and management. Ed and Earl met in the late 1980s when Ed hired Earl as a trainer at an Austin-area networking company that’s now part of HP. The two of them have written numerous books together on NetWare, Windows Server and other topics. Earl is also a regular writer for the computer trade press with many e-books, white papers and articles to his credit.

Tue, 28 Jun 2022 12:00:00 -0500 en text/html https://www.businessnewsdaily.com/10721-oracle-certification-guide.html
Killexams : New Oracle Cloud CX for Utilities Solution Helps Agents Resolve Issues Faster and Better Support Customers

Oracle Agent Service combines Fusion CX and utility applications to Boost customer service while boosting sales

NASHVILLE, Tenn., June 27, 2022 /PRNewswire/ -- Oracle Utilities Edge -- Oracle today announced Oracle Utilities Agent Service, a new cloud application specifically for utility customer service teams. Agent Service brings billing, usage, and interaction history together in a single dashboard to provide agents a holistic view of each customer. Combined with new AI-powered tools that guide agents to the 'next best action,' the application helps agents resolve customer issues faster, while being able to recommend relevant new services. For example, while helping a customer resolve a billing issue, an agent can notify the customer of a higher trending bill, identify ways to reduce the bill, and either enroll them in a new rate plan based on their usage patterns or provide a rebate.

(PRNewsfoto/Oracle)

With the new cloud application, agents can easily see how customers are interacting with the utility across all available service channels, including phone, web, email, chat, and SMS. This helps agents aid customers wherever they left off in the process, like getting stuck setting up an online account and needing to continue over the phone. The new agent desktop application simplifies navigation for agents and helps utilities reduce employee training time, while increasing their productivity and satisfaction.

Agent Service is the latest offering in Oracle Customer Experience (CX) for Utilities, a suite of integrated CX and utility-specific cloud applications that help water, gas, and energy providers boost results while delivering better experiences to customers.

"Celsia is changing rapidly to meet customer needs and introducing a new product or service nearly every four months," said Ricardo Sierra, CEO, Celsia. "Our legacy system had many challenges and we wanted to provide customers and clients with reliable information, along with personalized offerings. We were looking for a specific solution to enable us to compete in this market and wanted a strong partner committed to innovation. Oracle's CX for Utilities suite is the best long-term solution to help us solve these tough problems and better serve our customers."

Engaging customers across experiences
Oracle CX for Utilities is supported by proven CX and operational technology built for utilities, including billing, rating, payment processing, collections, advanced metering, and energy efficiency. By unifying customer data across operational, sales, marketing, and customer service solutions, the suite helps teams use each customer's complete profile to Boost sales and service interactions and tailor communications and campaigns across every channel.

For example, using disaggregation, a utility provider identifies that a customer has likely purchased an electric vehicle (EV), leading to a higher monthly energy bill. With this intelligence available directly in the dashboard, agents can provide the customer helpful suggestions on when to charge the EV based on their current rate plan, as well as guidance to enroll the customer in a Home Energy Report program specific to EV-owners. This is just one of the hundreds of connected experiences utilities can deliver with Oracle CX for Utilities through better:

Customer service: With an AI-powered agent service solution, Oracle CX for Utilities arms service agents with context-aware information so they can speed resolution times and deliver more value to customers. In addition, self-service digital web tools and chatbots make it easy for customers to act on their own to resolve questions and manage their account in their channel of choice.

Personalized marketing: The platform unifies customer data from multiple sources so utility providers can effectively communicate with the right customers, improving campaign response rate. Using marketer-friendly tools to segment customers and create filters, triggers, and profiles, utilities can quickly generate personalized campaigns that respond according to each customer's preferences—such as location and communication channels—and use real-time insights to track their performance.

Sales effectiveness: A complete view of customer accounts and insights derived from AI provide sales teams with the information they need to make better recommendations. The suite gives managers the tools to better understand their accounts and proactively engage as trusted advisors with customers, even as their needs change.

"You can't effectively use a standard CRM system to do a utility job," said Rob Tarkoff, executive vice president and general manager, Oracle Advertising and CX. "CX for Utilities, with the addition of Agent Service, unites Oracle's 40-plus years in operational utility technology know-how with leading CX capabilities to engage utility customers in new ways that compel them to act. Whether a utility is trying to lower their service costs, increase uptake of new offers, or meet aggressive decarbonization goals, only Oracle brings all the applications and data together in an AI-backed framework to bring customers along on this digital journey."

Oracle CX for Utilities was named a leader by IDC in both its latest MarketScapes for Utilities Customer Experience Management1 and Digital Customer Engagement Solutions2. To learn more about Oracle CX for Utilities visit https://www.oracle.com/industries/utilities/customer-experience or see the platform in action at https://bit.ly/3uUF43j.

Sun, 26 Jun 2022 20:05:00 -0500 en text/html https://markets.businessinsider.com/news/stocks/new-oracle-cloud-cx-for-utilities-solution-helps-agents-resolve-issues-faster-and-better-support-customers-1031551612
Killexams : TikTok tells senators how it plans to beef up data security for American users

In a letter to nine Republican senators, TikTok said it's working to "remove any doubt about the security of US user data." CEO Shou Zi Chew reiterated a claim that TikTok stores American user data on servers run by Oracle, which will be audited by a third party. Chew also said the company expects to "delete US users' protected data from our own systems and fully pivot to Oracle cloud servers located in the US."

"[We] are working with Oracle on new, advanced data security controls that we hope to finalize in the near future," Chew wrote in the letter, which was obtained by The New York Times. "That work puts us closer to the day when we will be able to pivot toward a novel and industry-leading system for protecting the data of our users in the United States, with robust, independent oversight to ensure compliance."

Chew was responding to questions in a letter sent by the Republican senators — including Roger Wicker, the ranking Republican member of the Senate Commerce Committee — following a report by BuzzFeed News. The publication reported last month that China-based engineers of ByteDance, TikTok's parent company, accessed non-public data on users in the US between at least September 2021 and January 2022.

The report also prompted Brendan Carr, the Federal Communication Commission's senior Republican commissioner, to call on Apple and Google to remove the TikTok app from their stores. Carr requested a response from the companies by July 8th if they choose not to remove TikTok from the App Store and Play Store, respectively.

In the letter, Chew refuted much of BuzzFeed News' reporting, though conceded that ByteDance workers outside the US can access American user data "subject to a series of robust cybersecurity controls and authorization approval protocols overseen by our US-based security team. In addition, TikTok has an internal data classification system and approval process in place that assigns levels of access based on the data's classification and requires approvals for access to US user data."

Legislators have been raising security concerns about TikTok over the last few years. In August 2020, then-president Donald Trump signed an executive order that would have made it difficult, if not impossible, for the app to operate in the US. The following month, Trump approved, in principle, a deal that would see Oracle and Walmart take a stake in a new company that would run TikTok's business in the US. Microsoft was also in the running to secure a deal.

A federal judge struck down Trump's order just before it was supposed to take effect. President Joe Biden rescinded the order in January 2021, but signed a separate one that required a security review of that app and WeChat. The following month, the Oracle and Walmart deal was reportedly put on hold indefinitely.

Fri, 01 Jul 2022 07:20:00 -0500 en-US text/html https://www.yahoo.com/now/tiktok-letter-republican-senators-user-data-oracle-191606774.html
Killexams : Interview: How Oracle plans to bring the public cloud to companies’ on-premise data centers No result found, try new keyword!Cloud adoption, including hybrid and multi-cloud models, has been expanding fast among all kinds of companies globally. The pandemic further strengthened the case for cloud adoption with a large ... Thu, 14 Jul 2022 20:22:00 -0500 en-in text/html https://www.msn.com/en-in/money/technology/interview-how-oracle-plans-to-bring-the-public-cloud-to-companies-e2-80-99-on-premise-data-centers/ar-AAZBoib?fromMaestro=true Killexams : TikTok tells Republican senators how it plans to keep American data away from China.

TikTok gave U.S. lawmakers more details in a letter dated Thursday about how it plans to keep data about its American users separate from ByteDance, its Chinese parent company, aiming to combat concerns that the video app poses a national security risk.

In a letter to nine Republican senators, Shou Zi Chew, TikTok’s chief executive, explained how the company would operate the app from servers controlled by Oracle, the U.S. cloud computing giant. TikTok would be run from the American company’s machines and audited by a third party, Mr. Chew said. He also reiterated a plan to store American users’ personal information with Oracle, rather than on TikTok’s servers.

“We know we are among the most scrutinized platforms from a security standpoint, and we aim to remove any doubt about the security of U.S. user data,” Mr. Chew wrote in the letter, which was obtained by The New York Times.

TikTok, which is highly popular for its short and viral meme-making videos, has been working to rebut concerns that it is a national security risk. For years, critics of the app have thinking that the Chinese government would request data belonging to Americans directly from ByteDance and that TikTok was subject to the influence of the Chinese Communist Party.

In 2020, President Donald J. Trump cited those concerns and demanded that ByteDance sell TikTok if the app was to remain in American app stores. His administration later announced a deal in which ByteDance would sell at least part of TikTok to Oracle, though the transaction never came to fruition.

TikTok remains under the scrutiny of the Committee on Foreign Investment in the United States, a group of government agencies that vets foreign purchases of American companies.

Last month, BuzzFeed News reported that ByteDance employees had gained access to the app’s data as recently as this year and that employees were struggling to cordon off information collected by the app.

After the report, nine Republican senators — including Marsha Blackburn of Tennessee and John Thune of South Dakota — wrote to TikTok with questions about its practices. Last month, a member of the Federal Communications Commission also said Apple and Google should remove TikTok from their app stores.

In Mr. Chew’s letter responding to the Republican senators, he said ByteDance employees in China could get access to TikTok data only when “subject to a series of robust cybersecurity controls and authorization approval protocols overseen by our U.S.-based security team.”

He also reiterated the company’s hope that it would soon be able to delete U.S. data from its servers and store the information entirely with Oracle. (Some details of its plans were first reported by BuzzFeed.)

“We have not spoken publicly about these plans out of respect for the confidentiality of the engagement with the U.S. government, but circumstances now require that we share some of that information publicly to clear up the errors and misconceptions in the article and some ongoing concerns related to other aspects of our business,” he said.

But Mr. Chew also made it clear that ByteDance employees in China would still be working on TikTok. Those employees can still develop the algorithm that feeds personalized video recommendations to TikTok’s users, he said, though Oracle would “ensure that training of the TikTok algorithm” happens only on its servers.

And certain information — like public videos and comments — would remain available to ByteDance employees under conditions approved by the U.S. government, he wrote, to “ensure global interoperability so our U.S. users, creators, brands and merchants are afforded the same rich and safe TikTok experience as global users.”

Ms. Blackburn said in a statement on Friday that Mr. Chew’s letter proved that fears about the Chinese Communist Party’s influence on the company “were well founded.”

“The Chinese-run company should have come clean from the start, but it attempted to shroud its work in secrecy,” she said, adding that TikTok needed to testify before Congress again.

Fri, 01 Jul 2022 10:43:00 -0500 en text/html https://www.nytimes.com/2022/07/01/technology/tiktok-tells-republican-senators-how-it-plans-to-keep-american-data-away-from-china.html
Killexams : New Oracle Cloud CX for Utilities Solution Helps Agents Resolve Issues Faster and Better Support Customers

Oracle Agent Service combines Fusion CX and utility applications to Boost customer service while boosting sales

NASHVILLE, Tenn., June 27, 2022 /PRNewswire/ -- Oracle Utilities Edge -- Oracle today announced Oracle Utilities Agent Service, a new cloud application specifically for utility customer service teams. Agent Service brings billing, usage, and interaction history together in a single dashboard to provide agents a holistic view of each customer. Combined with new AI-powered tools that guide agents to the 'next best action,' the application helps agents resolve customer issues faster, while being able to recommend relevant new services. For example, while helping a customer resolve a billing issue, an agent can notify the customer of a higher trending bill, identify ways to reduce the bill, and either enroll them in a new rate plan based on their usage patterns or provide a rebate.

(PRNewsfoto/Oracle)

With the new cloud application, agents can easily see how customers are interacting with the utility across all available service channels, including phone, web, email, chat, and SMS. This helps agents aid customers wherever they left off in the process, like getting stuck setting up an online account and needing to continue over the phone. The new agent desktop application simplifies navigation for agents and helps utilities reduce employee training time, while increasing their productivity and satisfaction.

Agent Service is the latest offering in Oracle Customer Experience (CX) for Utilities, a suite of integrated CX and utility-specific cloud applications that help water, gas, and energy providers boost results while delivering better experiences to customers.

"Celsia is changing rapidly to meet customer needs and introducing a new product or service nearly every four months," said Ricardo Sierra, CEO, Celsia. "Our legacy system had many challenges and we wanted to provide customers and clients with reliable information, along with personalized offerings. We were looking for a specific solution to enable us to compete in this market and wanted a strong partner committed to innovation. Oracle's CX for Utilities suite is the best long-term solution to help us solve these tough problems and better serve our customers."

Engaging customers across experiences
Oracle CX for Utilities is supported by proven CX and operational technology built for utilities, including billing, rating, payment processing, collections, advanced metering, and energy efficiency. By unifying customer data across operational, sales, marketing, and customer service solutions, the suite helps teams use each customer's complete profile to Boost sales and service interactions and tailor communications and campaigns across every channel.

For example, using disaggregation, a utility provider identifies that a customer has likely purchased an electric vehicle (EV), leading to a higher monthly energy bill. With this intelligence available directly in the dashboard, agents can provide the customer helpful suggestions on when to charge the EV based on their current rate plan, as well as guidance to enroll the customer in a Home Energy Report program specific to EV-owners. This is just one of the hundreds of connected experiences utilities can deliver with Oracle CX for Utilities through better:

Customer service: With an AI-powered agent service solution, Oracle CX for Utilities arms service agents with context-aware information so they can speed resolution times and deliver more value to customers. In addition, self-service digital web tools and chatbots make it easy for customers to act on their own to resolve questions and manage their account in their channel of choice.

Personalized marketing: The platform unifies customer data from multiple sources so utility providers can effectively communicate with the right customers, improving campaign response rate. Using marketer-friendly tools to segment customers and create filters, triggers, and profiles, utilities can quickly generate personalized campaigns that respond according to each customer's preferences—such as location and communication channels—and use real-time insights to track their performance.

Sales effectiveness: A complete view of customer accounts and insights derived from AI provide sales teams with the information they need to make better recommendations. The suite gives managers the tools to better understand their accounts and proactively engage as trusted advisors with customers, even as their needs change.

"You can't effectively use a standard CRM system to do a utility job," said Rob Tarkoff, executive vice president and general manager, Oracle Advertising and CX. "CX for Utilities, with the addition of Agent Service, unites Oracle's 40-plus years in operational utility technology know-how with leading CX capabilities to engage utility customers in new ways that compel them to act. Whether a utility is trying to lower their service costs, increase uptake of new offers, or meet aggressive decarbonization goals, only Oracle brings all the applications and data together in an AI-backed framework to bring customers along on this digital journey."

Oracle CX for Utilities was named a leader by IDC in both its latest MarketScapes for Utilities Customer Experience Management1 and Digital Customer Engagement Solutions2. To learn more about Oracle CX for Utilities visit https://www.oracle.com/industries/utilities/customer-experience or see the platform in action at https://bit.ly/3uUF43j.

  1. IDC, "MarketScape: Worldwide Customer Experience Management Solutions for Utilities 2021 Vendor Assessment," Gaia Gallotti, Jean-François Segalotto, and Gaurav Verma, June 2021 (Doc # US46154220)
  2. IDC, "MarketScape: Worldwide Digital Customer Engagement Solutions for Utilities 2021 Vendor Assessment," Gaia Gallotti, Jean-François Segalotto, and Gaurav Verma, June 2021 (Doc #US46149620e) 

About Oracle
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com

Trademarks
Oracle, Java, and MySQL are registered trademarks of Oracle and/or its affiliates.

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SOURCE Oracle

Mon, 27 Jun 2022 00:53:00 -0500 en-US text/html https://fox59.com/business/press-releases/cision/20220627SF00582/new-oracle-cloud-cx-for-utilities-solution-helps-agents-resolve-issues-faster-and-better-support-customers/
Killexams : New Oracle Cloud CX for Utilities Solution Helps Agents Resolve Issues Faster and Better Support Customers

Oracle Agent Service combines Fusion CX and utility applications to Boost customer service while boosting sales

NASHVILLE, Tenn., June 27, 2022 /PRNewswire/ -- Oracle Utilities Edge -- Oracle today announced Oracle Utilities Agent Service, a new cloud application specifically for utility customer service teams. Agent Service brings billing, usage, and interaction history together in a single dashboard to provide agents a holistic view of each customer. Combined with new AI-powered tools that guide agents to the 'next best action,' the application helps agents resolve customer issues faster, while being able to recommend relevant new services. For example, while helping a customer resolve a billing issue, an agent can notify the customer of a higher trending bill, identify ways to reduce the bill, and either enroll them in a new rate plan based on their usage patterns or provide a rebate.

(PRNewsfoto/Oracle)

With the new cloud application, agents can easily see how customers are interacting with the utility across all available service channels, including phone, web, email, chat, and SMS. This helps agents aid customers wherever they left off in the process, like getting stuck setting up an online account and needing to continue over the phone. The new agent desktop application simplifies navigation for agents and helps utilities reduce employee training time, while increasing their productivity and satisfaction.

Agent Service is the latest offering in Oracle Customer Experience (CX) for Utilities, a suite of integrated CX and utility-specific cloud applications that help water, gas, and energy providers boost results while delivering better experiences to customers.

"Celsia is changing rapidly to meet customer needs and introducing a new product or service nearly every four months," said Ricardo Sierra, CEO, Celsia. "Our legacy system had many challenges and we wanted to provide customers and clients with reliable information, along with personalized offerings. We were looking for a specific solution to enable us to compete in this market and wanted a strong partner committed to innovation. Oracle's CX for Utilities suite is the best long-term solution to help us solve these tough problems and better serve our customers."

Engaging customers across experiences
Oracle CX for Utilities is supported by proven CX and operational technology built for utilities, including billing, rating, payment processing, collections, advanced metering, and energy efficiency. By unifying customer data across operational, sales, marketing, and customer service solutions, the suite helps teams use each customer's complete profile to Boost sales and service interactions and tailor communications and campaigns across every channel.

For example, using disaggregation, a utility provider identifies that a customer has likely purchased an electric vehicle (EV), leading to a higher monthly energy bill. With this intelligence available directly in the dashboard, agents can provide the customer helpful suggestions on when to charge the EV based on their current rate plan, as well as guidance to enroll the customer in a Home Energy Report program specific to EV-owners. This is just one of the hundreds of connected experiences utilities can deliver with Oracle CX for Utilities through better:

Customer service: With an AI-powered agent service solution, Oracle CX for Utilities arms service agents with context-aware information so they can speed resolution times and deliver more value to customers. In addition, self-service digital web tools and chatbots make it easy for customers to act on their own to resolve questions and manage their account in their channel of choice.

Personalized marketing: The platform unifies customer data from multiple sources so utility providers can effectively communicate with the right customers, improving campaign response rate. Using marketer-friendly tools to segment customers and create filters, triggers, and profiles, utilities can quickly generate personalized campaigns that respond according to each customer's preferences—such as location and communication channels—and use real-time insights to track their performance.

Sales effectiveness: A complete view of customer accounts and insights derived from AI provide sales teams with the information they need to make better recommendations. The suite gives managers the tools to better understand their accounts and proactively engage as trusted advisors with customers, even as their needs change.

"You can't effectively use a standard CRM system to do a utility job," said Rob Tarkoff, executive vice president and general manager, Oracle Advertising and CX. "CX for Utilities, with the addition of Agent Service, unites Oracle's 40-plus years in operational utility technology know-how with leading CX capabilities to engage utility customers in new ways that compel them to act. Whether a utility is trying to lower their service costs, increase uptake of new offers, or meet aggressive decarbonization goals, only Oracle brings all the applications and data together in an AI-backed framework to bring customers along on this digital journey."

Oracle CX for Utilities was named a leader by IDC in both its latest MarketScapes for Utilities Customer Experience Management1 and Digital Customer Engagement Solutions2. To learn more about Oracle CX for Utilities visit https://www.oracle.com/industries/utilities/customer-experience or see the platform in action at https://bit.ly/3uUF43j.

  1. IDC, "MarketScape: Worldwide Customer Experience Management Solutions for Utilities 2021 Vendor Assessment," Gaia Gallotti, Jean-François Segalotto, and Gaurav Verma, June 2021 (Doc # US46154220)
  2. IDC, "MarketScape: Worldwide Digital Customer Engagement Solutions for Utilities 2021 Vendor Assessment," Gaia Gallotti, Jean-François Segalotto, and Gaurav Verma, June 2021 (Doc #US46149620e)

About Oracle
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com

Trademarks
Oracle, Java, and MySQL are registered trademarks of Oracle and/or its affiliates.

Cision View original content to get multimedia:https://www.prnewswire.com/news-releases/new-oracle-cloud-cx-for-utilities-solution-helps-agents-resolve-issues-faster-and-better-support-customers-301575415.html

SOURCE Oracle

Mon, 27 Jun 2022 00:06:00 -0500 text/html https://stockhouse.com/news/press-releases/2022/06/27/new-oracle-cloud-cx-for-utilities-solution-helps-agents-resolve-issues-faster
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