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Specialist: Modular Messaging with Microsoft Exchange Implement & Support Elective
Avaya Specialist: Questions and Answers
Killexams : Avaya Specialist: Dumps - BingNews https://killexams.com/pass4sure/exam-detail/132-S-816.1 Search results Killexams : Avaya Specialist: Dumps - BingNews https://killexams.com/pass4sure/exam-detail/132-S-816.1 https://killexams.com/exam_list/Avaya Killexams : Here’s why Honeywell has partnered with Avaya Honeywell and Avaya Holdings Corp. have signed a memorandum of understanding (MoU) with an aim to advance the emergency response capabilities of regional law enforcement and smart city organisations across the Middle East.
The agreement supports the integration of the Avaya OneCloudTM experience platform with the Honeywell City Suite to help regional governments accelerate their smart city initiatives. The combined platforms will not only Excellerate citizen engagement but also deliver the means to support community safety efforts though improved emergency response capabilities.
This integration is already being rolled out in Egypt’s New Administrative Capital, a greenfield smart city 45 kilometres east of Cairo. Once completed, the New Administrative Capital will be the new home of the country’s parliament, presidential palaces, government ministries and foreign embassies, as well as major private firms operating in Egypt.
Using the Honeywell City Suite Platform, integrated with Avaya OneCloud, city authorities will be able to monitor the city’s activities from an integrated Command and Control Centre. The centre also includes advanced video analytics solutions that can monitor crowds and traffic flow, track suspicious behaviour and subsequently trigger automated emergency responses.
Fri, 14 Oct 2022 07:26:00 -0500 en text/html https://timesofindia.indiatimes.com/gadgets-news/heres-why-honeywell-has-partnered-with-avaya/articleshow/94865063.cms
Killexams : Avaya, Startek partner to offer customer experience solutions for global businesses

Avaya, a provider of cloud communication and workstream collaboration solutions, has signed an agreement with Startek, a customer experience (CX) solutions provider.

As part of the MoU, Startek will explore hosting a range of Avaya OneCloud portfolio solutions. This will be with the intent of making them available to businesses in a compelling package that includes contact centre agents and institutional expertise in customer experience.

A subscription-based pricing model will be used to provide access to the solution, which will allow organisations to purchase the capacity, services, and people they need as and when they need them, without having to pay large upfront costs for such services.

The agreement will aim to create a packaged solution of both technology and services that can be extended to Startek customers globally, with the technology built on the Avaya OneCloud experience platform.

“Startek enables brands across the globe to build long-term customer relationships through the delivery of human-centric experiences,” said Abhinandan Jain, chief digital officer, Startek. “In today’s economic climate, small and medium-sized businesses want to avoid large upfront costs and make the best use of their internal resources by outsourcing non-core activities. By partnering with Avaya, we create the opportunity for emerging enterprises to benefit from market-leading CX delivered through a bundled data, people and technology solution – all at a fixed monthly cost.”

“We’re coming together to address a market need – namely, to make it easy for businesses to consume a technology platform, along with market-leading people and processes. Working together, we’re able to extend the benefits of the reliability and expertise that industry leaders such as Avaya and Startek bring to the market,” said Nidal Abou-Ltaif, president, Avaya International.

Read: Gitex Global: Vodafone, Ericsson facilitate data-driven decisions with AI-based solutions in Oman

Tue, 11 Oct 2022 16:30:00 -0500 Divsha Bhat en-US text/html https://gulfbusiness.com/avaya-startek-partner-to-offer-customer-experience-solutions-for-global-businesses/
Killexams : Florius uses Avaya technology to transform customer experience

Florius, a leading, Netherlands-based mortgage lender, has used Avaya technology to significantly enhance the customer experience while simultaneously enabling its contact centre agents to adapt to a hybrid work environment.

The Automated Quality Management capabilities of Avaya OneCloud, integrated with Florius business applications, has empowered remote employees with digital tools to raise the quality of all customer interactions through advanced, real-time speech analytics, said a statement. 

“The customer journey is very important to us,” said Seif Alhamrany, head of the Advisory Team at Florius. “We are committed to a fast turnaround for mortgage applications, so we need to put the customer in the center, have fast access to as much information as possible, and automate processes as much as possible.”

Changed workloads during the pandemic forced Florius to quickly adapt to a hybrid work scenario. By the same token, direct insight into the changed contact behaviour of customers became essential during this time of uncertainty. “We need to adapt very fast to provide our customers with the best service and also to provide our employees with the best solutions” said Deliane Schimmel, Managing Director, Advisory & Service, Florius.

Using Avaya solution, Florius was able to remotely introduce AI-powerd speech analytics and quality management tools, which monitored 100% of customer calls and then provided guidance on the next best answer. This gave agents direct insight into syllabus that would usually require training, while also enabling them to work according to more flexible schedules from home. 

“A good example of this came when there was amended legislation concerning delayed mortgage payments. Employees did not have to be trained on this first, because they were provided with the correct knowledge in real-time - during conversations where payment and COVID were discussed. As a result, the agent was able to provide the right answer quickly, because they immediately had the right information and could share it with the customer,” explained Alhamrany. 

Avaya and NTT, the Avaya partner that integrated the solution, worked closely with Florius to integrate the Avaya solutions with the company’s CRM system, a step that broadened the view of the customer journey and provided new insights for agents.

“Florius has always built its reputation on the experiences it provides to its customers, and this use of advanced technologies to draw intelligence from voice conversations is just the latest in a long line of innovations. We’re proud to be supporting Florius as it continues to push the boundaries of great customer experience,” said Nidal Abou-Ltaif, President, Avaya International. -TradeArabia News Service

Thu, 13 Oct 2022 00:49:00 -0500 text/html http://www.tradearabia.com/news/IT_401894.html
Killexams : Avaya and Alcatel-Lucent Enterprise Announce Next Phase in Strategic Partnership

Avaya and Alcatel-Lucent Enterprise are furthering their partnership to enable both ALE and Avaya customers to innovate using an expanding, increasingly rich and complementary set of capabilities from either company, and painlessly roll them out.

“Our common objective is to support our customers in their digital transformation, providing all capabilities needed to make everything connect. Looking to the future, we are collaborating to deliver new value and services to our respective customers thanks to the tailored vertical solutions we are building together,” said Rukmini Glanard, EVP Global Sales, Services and Marketing at Alcatel-Lucent Enterprise.

Nidal Abou-Ltaif, President, Avaya International, added: “Our customers want innovation, but they want that innovation to come over the top of their IT infrastructures – typically over the cloud. They don’t want any costly or time-consuming disruption underneath. Through the integration of our technology with ALE’s, and through the strength of our collective global customer base, we’re in a unique position to provide that innovation without disruption.”

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Mon, 10 Oct 2022 10:46:00 -0500 en-GB text/html https://www.pcr-online.biz/2022/10/07/avaya-and-alcatel-lucent-enterprise-announce-next-phase-in-strategic-partnership/
Killexams : Uniphore Announces Partnership With Avaya No result found, try new keyword!Uniphore’s Conversational AI and Automation products will add deep functionality to the Avaya OneCloud™ CCaaS platform. Avaya OneCloud CCaaS makes it easy to connect chat, video, voice ... Tue, 11 Oct 2022 06:08:00 -0500 https://finance.yahoo.com/news/uniphore-announces-partnership-avaya-150500121.html Killexams : Avaya reaffirms faith in SA market

Kathy Gibson reports from Gitex – South Africa is a key market for Avaya, which counts the country’s top organisations among its customers.

Nidal Abou-Ltaif, president of Avaya International, tells IT-Online that customers are bullish about the future, as they look forward to consuming more cloud services and leveraging modern technologies like artificial intelligence (AI).

South African companies are already at the cutting edge of contact centre technology, he adds, as one of the leaders in domestic and outsourced usage.

“I am very optimistic about the market,” Abou-Ltaif says.

The only thing holding companies back at the moment is the availability of Avaya public cloud services – and these will be delivered soon.

“We were about to release public cloud, then Covid hit and we have to switch out priorities,” says Abou-Ltaif. “More recently we have been hit with a shortage of components, which has delayed the launch further.”

All Avaya public cloud services are based on Microsoft’s Azure platform, and the company is now rolling it out across the region.

“We expect to have public cloud services available in South Africa by the end of the first half of 2023, maybe just at the beginning of the third quarter.”

The South African market has a good appetite for cloud, Abou-Ltaif.

When it comes to the African continent as a whole, he says Avaya is seeing a good level of investment from service providers and governments, particularly noticeable in new markets like Sudan.

“The pandemic has given a lot of people the incentive to digitalise, and we see the market really starting to pick up in places like Ghana and Nigeria,” Abou-Ltaif says.

Abou-Ltaif points out that organisations are increasingly positioning their contact centres to generate revenue while simultaneously deliver services. “They are looking to their contact centres to enhance the overall customer experience.”

Traditionally, Avaya’s customers have been the big names in telecommunications, banking and local government. But Abou-Ltaif believes small and medium enterprises (SMEs) represent a big untapped market opportunity.

“We could do a lot better in the SME space, and will look to our partners to open up that market. Once the public cloud services are available, we will have more services to offer to smaller companies.

“Services like public cloud Spaces, video for the cloud and contact centre as a service (CCaaS) will all appeal to the SME market.”

Reiterating Avaya’s commitment to its South African operations, Abou-Ltaif says: “It is my biggest market in Africa; and certainly the most aggressive and progressive. It has everything it takes to be great.”

Avaya has a well-established ecosystem of partners in South Africa, but Fadi Moubarak, vice-president: channels at Avaya, doesn’t rule out the possibility of new partners joining the stable.

“The transition to cloud opens the door for new types of partners and new segments seeking cloud solutions,” he says. “But we always do these things in a calculated manner to ensure we don’t crowd the market or have partners going after the same opportunities.

“Our partnering model is not about the numbers, but about the focus, the mutual relevant of us to their business and them to ours.”

There are two types of partners that typically work with Avaya, he adds. There are those that simply resell the Avaya solution suite, and there are those that integrate their own and third-party systems with the platform.

“These are the partners we are on the lookout for,” Moubarak says. “We know that when a customer experience or employee experience system has multiple building blocks, the role of the partner is crucial in gluing together those multiple solutions.”

Moubarak adds that companies’ approach to contact centres changed during the Covid pandemic. “Customers got used to less face-to-face interaction, preferring voice, app or remote communication as much as possible. And this will probably continue into the future.

“It’s the same as the delivery and online shopping boom that hasn’t come down after Covid: every industry has been deeply impacted in terms of how they reach and serve their customers.

“This means that customer experience has become more important.”

Avaya has seen some customers shift into the cloud, and expects this to increase over time.

“We are trying to make it easier for customers and our channel by keeping all the various models alive: customers can opt for an onpremise solution, with or without subscriptions, or private, hybrid of public cloud.

“We are not forcing a pace on to customers and partners.”

Wed, 12 Oct 2022 22:17:00 -0500 en-US text/html https://it-online.co.za/2022/10/13/avaya-reaffirms-faith-in-sa-market/
Killexams : Avaya says India continues to be key market, seeks holistic support from govt
Avaya says India continues to be key market, seeks holistic support from govt
Dubai: US-based communication services provider Avaya wants the Indian government to ease norms for global software firms with respect to the 'Make in India' policy.

Historically, the India market has always been important to Avaya and continues to be one of the top markets for Avaya in the Asia Pacific region, Nidal Abou-Ltaif, President, Avaya International told ETTelecom.

"The Indian government needs to ease norms for doing business...the government will not take it unless it is made in India defeats the whole purpose for global companies like us who come and invest in India," he said.

“The government should look at it from a holistic perspective and not only look at device manufacturing especially for a software and services centric organisation,” he added.

Make in India is a great tool, you know, maybe for companies that are making cars, etc. But for a software company like us, it will not be feasible, he said.

"If every software is made in India, one should not worry about a small hardware part. All our research and development is being done in India and we have invested so much in India, so they have to be more open minded about attracting people to do more in India," Nidal added.

Avaya has three R&D centers in India - Hyderabad, Bangalore and Pune.

Some of the government projects mandate everything to be made in India and there has been a push increasingly on the manufacturing aspect. The government plans to make India a global manufacturing hub under its Atmanirbhar vision.

Pandemic created a paradigm shift in the approach to customer service, employees and company's internal operations. Owing to work from home/remote working during the pandemic, all our contact centers were digitised quickly with the use of technology.

Digitisation offers huge opportunities and we keep innovating pur products and services keeping this and our customer's needs in mind. We continue to expand our ecosystem of partners to offer the best customer experience, he said.

Avaya has entered into a partnership with US-based firm Startek to offer a one stop solution for customer experience services to enterprises across the globe including India. The main aim is to tap small and medium businesses (SMEs) globally as companies move towards digital transformation post the pandemic. The collaboration will enable businesses to deliver better experiences to their customers through an all inclusive and easy to manage subscription based services without incurring any substantial capital expenditure.

(The reporter is in Dubai at the invitation of Avaya)

Wed, 12 Oct 2022 15:20:00 -0500 en text/html https://telecom.economictimes.indiatimes.com/news/not-feasible-to-make-every-hardware-in-india-govt-should-ease-make-in-india-norms-avaya/94815897
Killexams : Avaya and Alcatel-Lucent Enterprise announce next partnership phase

COMPANY NEWS: American multinational technology company Avaya and Alcatel-Lucent Enterprise announced at Gitex Global last week the next phase of their partnership that will enable enterprises to innovate easier without the need for disruptive technology replacement initiatives.

The existing partnership sees Alcatel-Lucent Enterprise Alcatel-Lucent Enterprise (ALE) offer Avaya OneCloud CCaaS to its customers and Avaya offer ALE Digital Age Networking solution to its clients. According to Avaya, the integration key for both the companies’ customers to innovate using an expanding, rich, and complementary set of capabilities from either—and painlessly roll them out.

“Our common objective is to support our customers in their digital transformation, providing all capabilities needed to make everything connect. Looking to the future, we are collaborating to deliver new value and services to our respective customers thanks to the tailored vertical solutions we are building together,” said Alcatel-Lucent Enterprise executive vice president global sales, services, and marketing Rukmini Glanard.

“Our customers want innovation, but they want that innovation to come over the top of their IT infrastructures – typically over the cloud. They don’t want any costly or time-consuming disruption underneath. Through the integration of our technology with ALE’s, and through the strength of our collective global customer base, we’re in a unique position to provide that innovation without disruption,” added Avaya president Nidal Abou-Ltaif.

Avaya’s presence at Gitex Global comes in partnership with Alcatel-Lucent Enterprise, Uniphore, Verint Systems, GS Lab, Imperium, Konnect Insights, LumenVox, Nectar, Sestek and Topaz Visit Avaya at its stand in Zabeel Hall, at Dubai World Trade Centre until 14 October 2022.

This first appeared in the subscription newsletter CommsWire on 10 October 2022.

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Mon, 10 Oct 2022 21:14:00 -0500 en-gb text/html https://itwire.com/guest-articles/company-news/avaya-and-alcatel-lucent-enterprise-announce-next-partnership-phase.html
Killexams : Uniphore announces partnership with Avaya

During GITEX Global 2022 this week, Uniphore, the leader in Conversational AI and Automation, announced a strategic partnership with Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, to bring its integrated conversational AI and communications platform to customers across the Middle East and African (MEA) region.

Uniphore’s Conversational AI and Automation products will add deep functionality to the Avaya OneCloud CCaaS platform. Avaya OneCloud CCaaS makes it easy to connect chat, video, voice and messaging to deliver enhanced experiences for customers and employees at every touchpoint.

With Uniphore, Avaya OneCloud CCaaS users will be able to track, measure and Excellerate their contact centre journey with increased self-serve capabilities, frictionless agent experience and needle-moving insights. Avaya’s customers will have access to Uniphore’s conversational AI and automation solutions and will be well-placed to digitally onboard customers, including from social media platforms driven by AI-powered solutions.

Uniphore's comprehensive X platform is an integrated conversational AI and automation platform that combines natural language processing (NLP), robotic process automation (RPA), automatic speech recognition (ASR), including the Arabic language, emotion AI, and knowledge AI that enterprises need in today’s tech-savvy consumer era. These technology components translate into specific customer offerings in chatbots, voice bots, conversational analytics for quality automation, real-time customer analysis and agent guidance.

“In today’s uncertain world, consumers want brands to address their needs quickly and efficiently; this makes the customer experience more important than ever,” said Kennedy Pereira, VP, CCaaS Ecosystem, Global Alliances and Partnerships at Uniphore. “We are excited to partner with Avaya to enhance CX, better understand customer insights to achieve superior business outcomes, Excellerate employee performances and lower customer costs.”

The integrated platform will also enhance employee productivity and efficiency by guiding agents in real-time with in-call alerts, next best action and reduce their after-call work by automating call summarisation. This allows agents more time to focus on creating emotional connections with customers, delivering exceptional CX and reducing operating costs by improving time to resolution and first call resolutions (FCR).

“With Avaya OneCloud CCaaS, we make it easy to connect customers, agents and back-office staff with the insights they need to deliver great experiences. And by adding the power of Uniphore’s AI and automation tools to the platform, we’re able to magnify the effects of these capabilities. We’re excited about the solutions that our joint customers will be able to create with our technologies,” said Ahmad Dorra, Customer Experience Solutions Sales Leader – Middle East, Africa & Turkey, Avaya.

Thu, 13 Oct 2022 22:39:00 -0500 en text/html https://www.itweb.co.za/content/KA3WwMdzzWrvrydZ
Killexams : Avaya And Alcatel-Lucent Enterprise Announce Next Phase In Strategic Partnership

Avaya (NYSE:AVYA) and Alcatel-Lucent Enterprise today announced at GITEX Global the next phase of their strategic partnership that will enable global enterprises to innovate more easily without the need for operationally disruptive technology replacement initiatives.

Building on the existing partnership, which sees ALE offer Avaya OneCloud™ CCaaS to its customers and Avaya offer ALE Digital Age Networking solutions to its clients, both companies continue to progress on the integration of their solutions to build unique market value propositions. This integration is key to enable both ALE and Avaya customers to innovate using an expanding, increasingly rich and complementary set of capabilities from either company, and painlessly roll them out.

“Our common objective is to support our customers in their digital transformation, providing all capabilities needed to make everything connect. Looking to the future, we are collaborating to deliver new value and services to our respective customers thanks to the tailored vertical solutions we are building together,” said Rukmini Glanard, EVP Global Sales, Services and Marketing at Alcatel-Lucent Enterprise.

Nidal Abou-Ltaif, President, Avaya International, added: “Our customers want innovation, but they want that innovation to come over the top of their IT infastructures – typically over the cloud. They don’t want any costly or time-consuming disruption underneath. Through the integration of our technology with ALE’s, and through the strength of our collective global customer base, we’re in a unqiue position to provide that innovation without disruption.”

Avaya’s presence at GITEX Global comes in partnership with Alcatel-Lucent Enterprise, Uniphore, Verint Systems, GS Lab, Imperium, Konnect Insights, LumenVox, Nectar, Sestek and TOPAZ. Visit Avaya at its stand in Zabeel Hall, at Dubai World Trade Centre between October 10 and 14, 2022.

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Thu, 06 Oct 2022 18:11:00 -0500 text/html https://www.scoop.co.nz/stories/BU2210/S00107/avaya-and-alcatel-lucent-enterprise-announce-next-phase-in-strategic-partnership.htm
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