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Specialist - Messaging Design Elective
Avaya resources
Killexams : Avaya resources - BingNews http://www.bing.com:80/news/search?q=Avaya+resources&cc=us&format=RSS Search results Killexams : Avaya resources - BingNews http://www.bing.com:80/news/search?q=Avaya+resources&cc=us&format=RSS https://killexams.com/exam_list/Avaya Killexams : Why Avaya Stock Crashed 22% Today

What happened

Shares of Avaya Holdings (AVYA 8.65%) got destroyed in early Friday trading, down 22.2% as of 10:10 a.m. ET, after the heavily indebted communications software maker announced...it's issuing more debt.

Specifically, in an 8-K filing with the SEC, Avaya disclosed that it is selling an additional $150 million worth of "8.00% Exchangeable Senior Secured Notes due 2027." In combination with previous announcements, this means the company will soon have $250 million worth of these debt obligations outstanding.  

So what

Why is this significant? Well, look at what Avaya itself said about the upsized offering.

It is selling new debt paying an 8% interest rate -- but with the principal not due until five years from now -- and it is using the proceeds from this debt offering "to prefund the repayment of, repurchase or otherwise make certain payments in respect of the Company's existing $350.0 million of 2.25% Convertible Senior Notes due 2023," and also "for general corporate purposes." Or put more simply, it's replacing debt that costs it only 2.25% in annual interest -- but the principal of which is due next year -- with new debt that costs nearly four times as much.

Now what

Why would Avaya do this? Not to put too fine a point on it, but Avaya doesn't have $350 million in cash with which to pay off its 2023 notes next year. (According to data from S&P Global Market Intelligence, the company only has about $324 million in the bank). Thus, Avaya has to roll over its debt, push its repayment obligation further down the road -- and pay the going rate on interest to accomplish this.

Unfortunately for Avaya, this may not be the end of things, either, because the company is carrying more than $2.8 billion in long-term debt, and it doesn't currently have the cash to pay that off, either.

Long story short, investors can expect additional debt rollovers in the future and higher interest expense for Avaya, which hasn't earned a profit more than once in the past five years, and may have difficulty paying those debts. Things are not looking good for Avaya right now, and investors would be well advised to take today's sell-off as an object lesson -- and stay alert for other debt-laden companies that may soon experience this very same problem.

Rich Smith has no position in any of the stocks mentioned. The Motley Fool has no position in any of the stocks mentioned. The Motley Fool has a disclosure policy.

Fri, 24 Jun 2022 04:20:00 -0500 Rich Smith en text/html https://www.fool.com/investing/2022/06/24/why-avaya-stock-crashed-22-today/
Killexams : Avaya Hit in Piracy Scheme

Avaya’s (News - Alert) IP Office phone system, used by businesses globally for their communications needs, uses software license keys to control access to its copyright-protected software. The idea, of course, is to ensure that only customers who paid for the software can use it. An additional protection is a requirement that each software license on an IP Office system be associated with the system’s Avaya SD card which the end user had to keep in its possession to use the licenses.

However, there are clearly ways to circumvent the system – illegally. Three individuals were indicted on a charge of violating federal wire fraud and money laundering statutes in connection with an operation to sell over $88 million of stolen Avaya Direct International software licenses.

The Western District of Oklahoma grand jury charged the following defendants with conspiracy to commit wire fraud and 13 counts of wire fraud: Raymond Bradley Pearce, 46, of Tuttle, Oklahoma; Dusti O. Pearce, 44, of Tuttle, Oklahoma; and Jason M. Hines, 42, of Caldwell, New Jersey. Brad Pearce and Dusti Pearce were also charged one count of conspiracy to commit money laundering and money laundering.

Brad was a customer service employee at Avaya and allegedly used his system administrator privileges to generate tens of millions of dollars of ADI software license keys that he sold to Hines and other customers, who in turn sold them to resellers and end users worldwide, according to the indictment. The retail value of each Avaya license ranged from under $100 to thousands of dollars.

Brad also allegedly employed his system administrator privileges to hijack the accounts of former Avaya employees to generate additional ADI software license keys. Furthermore, he allegedly used these privileges to alter information about the accounts to conceal he was generating ADI license keys, preventing Avaya from discovering the fraud scheme for many years.

Dusti allegedly handled accounting and helped run the financial side of the illegal business.

Hines operated Direct Business Services Int., a de-authorized Avaya reseller, in New Jersey. He allegedly bought software licenses from the Pearces under his name and also using an alias, Joe Brown, according to the indictment.

The illegal operation prevented Avaya from making any money on its stolen intellectual property and undercut the global market in Avaya ADI software licenses because the Pearces and Hines sold licenses at significantly below the wholesale price, according to the indictment.

The Pearces allegedly funneled profits from the scheme through a PayPal (News - Alert) account created under a false name to multiple bank accounts, and then transferred money to numerous other investment and bank accounts. They also allegedly purchased large quantities of gold bullion and other valuable items.

The indictment lists numerous assets subject to forfeiture including cash, gold, silver, collectible coins, cryptocurrency and real property.

Edited by Erik Linask

Tue, 12 Jul 2022 03:09:00 -0500 text/html https://www.tmcnet.com/voip/news/articles/452860-avaya-hit-piracy-scheme.htm
Killexams : Avaya Holdings Corp. (NYSE:AVYA) Shares Purchased by Strs Ohio

Strs Ohio boosted its stake in shares of Avaya Holdings Corp. (NYSE:AVYAGet Rating) by 31.1% during the 1st quarter, according to the company in its most latest filing with the Securities and Exchange Commission (SEC). The firm owned 70,800 shares of the company’s stock after purchasing an additional 16,800 shares during the quarter. Strs Ohio owned approximately 0.08% of Avaya worth $897,000 as of its most latest SEC filing.

Other hedge funds and other institutional investors also recently modified their holdings of the company. Capital World Investors increased its holdings in Avaya by 123.2% during the 4th quarter. Capital World Investors now owns 6,038,354 shares of the company’s stock worth $119,559,000 after purchasing an additional 3,333,354 shares during the period. AlphaCrest Capital Management LLC increased its holdings in Avaya by 5.4% during the 4th quarter. AlphaCrest Capital Management LLC now owns 80,300 shares of the company’s stock worth $1,590,000 after purchasing an additional 4,140 shares during the period. Corton Capital Inc. purchased a new stake in Avaya during the 4th quarter worth about $244,000. Alpha Paradigm Partners LLC increased its holdings in Avaya by 3.2% during the 4th quarter. Alpha Paradigm Partners LLC now owns 166,978 shares of the company’s stock worth $3,306,000 after purchasing an additional 5,237 shares during the period. Finally, SG Capital Management LLC increased its holdings in Avaya by 104.0% during the 4th quarter. SG Capital Management LLC now owns 315,564 shares of the company’s stock worth $6,248,000 after purchasing an additional 160,875 shares during the period.

Several equities research analysts have weighed in on the company. BWS Financial downgraded Avaya from a “buy” rating to a “sell” rating in a report on Thursday, May 12th. Cowen downgraded Avaya from an “outperform” rating to a “market perform” rating and dropped their price objective for the company from $26.00 to $6.00 in a report on Friday, May 13th. Craig Hallum dropped their price objective on Avaya from $30.00 to $13.00 in a report on Wednesday, May 11th. Barclays downgraded Avaya from an “equal weight” rating to an “underweight” rating and dropped their price objective for the company from $8.00 to $5.00 in a report on Tuesday, May 17th. Finally, JPMorgan Chase & Co. downgraded Avaya from a “neutral” rating to an “underweight” rating and dropped their price objective for the company from $16.00 to $7.00 in a report on Wednesday, May 11th. Three investment analysts have rated the stock with a sell rating, four have given a hold rating and one has issued a buy rating to the company’s stock. Based on data from MarketBeat.com, the company has an average rating of “Hold” and an average price target of $13.78.

NYSE:AVYA opened at $1.85 on Friday. The stock’s 50 day moving average price is $4.23 and its 200 day moving average price is $11.07. The company has a market capitalization of $158.80 million, a PE ratio of -5.78 and a beta of 1.78. The company has a quick ratio of 1.61, a current ratio of 1.66 and a debt-to-equity ratio of 6.54. Avaya Holdings Corp. has a 52-week low of $1.82 and a 52-week high of $25.63.

Avaya (NYSE:AVYAGet Rating) last released its quarterly earnings results on Tuesday, May 10th. The company reported $0.43 earnings per share (EPS) for the quarter, missing analysts’ consensus estimates of $0.50 by ($0.07). The firm had revenue of $716.00 million for the quarter, compared to analysts’ expectations of $737.62 million. Avaya had a positive return on equity of 51.82% and a negative net margin of 0.62%. The company’s quarterly revenue was down 3.0% compared to the same quarter last year. During the same quarter in the prior year, the business earned $0.60 EPS. As a group, sell-side analysts anticipate that Avaya Holdings Corp. will post 1.67 EPS for the current fiscal year.

Avaya Profile (Get Rating)

Avaya Holdings Corp., through its subsidiaries, provides digital communications products, solutions, and services for businesses worldwide. The company operates in two segments, Products & Solutions and Services. The Products & Solutions segment offers unified communications and collaboration (UCC), and contact center (CC) platforms, applications, and devices.

Further Reading

Want to see what other hedge funds are holding AVYA? Visit HoldingsChannel.com to get the latest 13F filings and insider trades for Avaya Holdings Corp. (NYSE:AVYAGet Rating).

Institutional Ownership by Quarter for Avaya (NYSE:AVYA)

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Thu, 14 Jul 2022 20:45:00 -0500 MarketBeat News en text/html https://www.etfdailynews.com/2022/07/15/avaya-holdings-corp-nyseavya-shares-purchased-by-strs-ohio/
Killexams : Why Avaya Holdings Plummeted by Nearly 15% Today

What happened

Rapidly mounting debt and an analyst's price target downgrade were the two punches knocking Avaya Holdings (AVYA 8.65%) stock to the floor on Tuesday. Even on a bleak day for the wider stock market the communications software specialist did particularly badly, falling almost 15% in price. 

So what

Already heavily burdened by indebtedness, Avaya announced last Friday that it had secured $600 million in new financing. Of this amount, $350 million consists of senior secured term loans, and the remainder in exchangeable senior secured notes. Both come due in 2027.

Although Avaya professed to be happy with the arrangement, with CFO Kieran McGrath quoted as saying that it "supports and accelerates our business model transformation and addresses our convertible notes maturing in June of next year," others had a more negative opinion.

Tuesday morning, Cowen analyst Lance Vitanza wasted no time in making a deep cut to his price target on the specialty tech company's stock. He now feels it is worth only $1.25 per share, down from the preceding $6, although he's maintaining his market perform (i.e., hold) recommendation.

In a new research note, Vitanza wrote that Avaya's new debt "appears far costlier than we had imagined and with respect to its ongoing cloud transition the crisis has raised questions that could take several quarters to answer."

"We would remain on the sidelines for now," he added.

Now what

This is only the latest in a string of debt issues for Avaya, which as of the end of March had a dizzying $2.9 billion in long-term borrowings on its balance sheet. Like the Cowen prognosticator, investors are right to be highly concerned about the direction in which the company is going.

Eric Volkman has no position in any of the stocks mentioned. The Motley Fool has no position in any of the stocks mentioned. The Motley Fool has a disclosure policy.

Wed, 29 Jun 2022 03:53:00 -0500 Eric Volkman en text/html https://www.fool.com/investing/2022/06/28/why-avaya-holdings-plummeted-by-nearly-15-today/
Killexams : Avaya transforms digital campus learning for colleges and universities No result found, try new keyword!Avaya is reimagining digital campus learning with the Avaya OneCloud Experience Platform. The new platform offers significant advantages in a post-COVID world of higher education where it’s more ... Fri, 17 Jun 2022 01:02:00 -0500 text/html https://www.itp.net/software/avaya-transforms-digital-campus-learning-for-colleges-and-universities Killexams : Avaya to Showcase Composable Contact Center Solutions for Customers, Employees that Deliver Total Experiences at Customer Contact Week (CCW)

RALEIGH-DURHAM, N.C., June 21, 2022--(BUSINESS WIRE)--Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that at Customer Contact Week 2022 (CCW), the world’s largest contact center event series taking place now through June 23, it will showcase composable contact center solutions in the Experience Economy where, in order to succeed, businesses must deliver Total Experiences for customers and employees. Avaya is one of the only vendors in the industry delivering customers and end-users a Total Experience – the intersection of Customer, Employee, User, and Multiexperience.

Avaya OneCloud™ CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint, enabling businesses to provide a Total Experience.

"Today’s customer knows what they want, exactly when and how they want it, and has high expectations for each interaction with a brand," said Paul Lang, Head of Contact Center Solutions Marketing, Avaya. "Giving them what they want, however, will take brands moving to a total and effortless experience across applications, devices and interactions. This type of experience is only possible when cloud capabilities, AI and automation are mixed into every customer touchpoint and digital channel, and this is what Avaya OneCloud CCaaS provides."

Avaya sessions include Key Trends in Conversational Artificial Intelligence (AI) and How to Compete in the Experience Economy. Avaya OneCloud™ CCaaS demonstrations on-site focus on applications – Conversational AI, Virtual Agent, and Composable Desktop. Monolithic, generic apps don’t enable businesses to create and deliver personalized experiences. A platform approach, with composability at its core, allows companies to completely reimagine communications by breaking down monolithic apps into discrete components, each of which can then be built, scaled, and maintained independently. Avaya Workspaces helps Improve agent productivity and the overall employee and customer experience by integrating multiple applications into a single modern composable desktop and empowering customer support to personalize the customer experience by enabling them to view and interact with customer journey details.

Join Avaya at CCW for customer panel discussions about embracing and delivering a Total Experience moderated by Brian Cantor, IQPC Analyst, on Wednesday, June 22, and Thursday, June 23, from 11:00 a.m. – 11:45 a.m. PT. Find out How to Compete in the Experience Economy from Avaya Director and Chief Evangelist Steve Forcum on Wednesday, June 22, and Thursday, June 23, from 1:45 p.m. – 2:30 p.m. PT. All Avaya sessions take place at the Avaya Pavilion #1, in the Caesars Forum Conference Center.

According to Gartner Peer Insights, global organizations that have implemented Avaya OneCloud CCaaS to Improve customer experience have touted its functionality and performance, as well as the future vision for the solution. Users have called Avaya OneCloud CCaaS a "hugely capable solution providing group-wide benefits for a digital business," and a "simple and easy to use cloud solution." Avaya is delivering contact center solutions through Avaya OneCloud CCaaS including:

  • Smarter self-service: Deliver intelligent, conversational self-service—24/7—with options to connect with a live agent.

  • Intelligent routing: Match customers with the best employees using business rules, internal and external context, and desired outcomes.

  • Customer Journey Intelligence: Get ahead of every interaction by predicting needs and proactively engaging customers with customer journey intelligence.

  • Completely connected employees: Enhance team collaboration with converged communications that dissolve front- and back-office silos.

  • Simplify with a composable desktop: Put everything employees need in one place. Provide employees with a consolidated, simplified desktop view of everything they need across voice and digital channels. Connect your CRM application to get the best of both worlds.

  • Deliver more with AI: Be ready for whatever customers might want next. Increase employee performance in real time by delivering prompts, initiating workflow actions, and enhancing compliance based on spoken words or phrases.

  • Maximize performance: Create stronger teams. Improve interactions and identify skills gaps using quality management and advanced scoreboards to track, manage, and Improve team performance, including gamification, coaching, and eLearning.

Reserve time with Avaya at CCW by contacting avayaevents@avaya.com to explore an enhanced contact center experience for your business.

Additional Resources

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain "forward-looking statements." All statements other than statements of historical fact are "forward-looking" statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "our vision," "plan," "potential," "preliminary," "predict," "should," "will," or "would" or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the "SEC") available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

View source version on businesswire.com: https://www.businesswire.com/news/home/20220621005161/en/

Contacts

Julianne Embry
jcembry@avaya.com

Tue, 21 Jun 2022 06:25:00 -0500 en-US text/html https://finance.yahoo.com/news/avaya-showcase-composable-contact-center-120000336.html
Killexams : Do Options Traders Know Something About Avaya (AVYA) Stock We Don't? No result found, try new keyword!Investors in Avaya Holdings Corp. AVYA need to pay close attention to the stock based on moves in the options market lately. That is because the Jul 15, 2022 $1.00 Call had some of the highest ... Wed, 29 Jun 2022 02:18:00 -0500 text/html https://www.nasdaq.com/articles/do-options-traders-know-something-about-avaya-avya-stock-we-dont Killexams : Senior Support Engineer

Senior Support Engineer

Date: Jun 28, 2022

Location:

Thornton, CO, US

Requisition ID: 33061

ABOUT AVAYA

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

ABOUT THE OPPORTUNITY

Customer Product Engineer (CPE) aka TIER-IV Engineer is responsible for subject matter expertise and customer advocacy within Product House (R&D) team providing proactive and reactive support to Avaya Services team supporting customers.

In addition to the technical competencies, CPE sets direction, establishes training and provides mentorship to technical resources across all internal and external channels. CPE delivers fixing content and adjusts configurations of running in production products. CPE serve as technical advisor to solve difficult issues within the given domain and will provide technical leadership as a part of a dynamic team in a very technologically demanding environment.

To be successful in this role you would need a high degree of interaction, leadership, and customer empathy to work with customer support channels and team members.

ABOUT THE RESPONSIBILITIES

  • Serve as a Customer Product Engineer (CPE), interfacing with support channels and field issues investigation, providing technical resolutions.
  • Serve as liaison with R&D for the assigned technology domain.
  • Serve as a technical advisor on complex issues to technical support engineers within a given technical domain.
  • Deliver fixing content or adjust configuration files if needed.
  • Provide info for documentation updates and issue Product Support Notices (PSNs).

ABOUT THE REQUIREMENTS

EXPERIENCE:

  • Around 8-12 Years of Experience in implementing or supporting complex software applications in enterprise customer environments.
  • Proven customer-facing and interaction with adjacent teams (R&D, Support, PMO, Professional Services, etc.) experience.
  • Working with a global team before would be a plus.
  • Working in Technical Support or R&D organizations before would be a plus.

SKILLS & COMPETENCIES:

  • Bachelor's degree in computer science, Computer Technology, related technical discipline or equivalent professional experience.
  • Proven excellence with customer-facing activities. Must have a passion for customer satisfaction, and can manage customers' needs and expectations.
  • Expert technical knowledge, understanding, and technology experience in Programming Languages - Java, J2EE, Spring, Hibernate, Webservices, Database (Postgres, MSSQL, Oracle), Communication Protocols (SIP/H.323/RTP, HTTP), Contact Center (CC) Products, Linux/Unix, Virtualization/Cloud Platform.
  • Experience with one of the scripting programming languages: Python, Bash, etc.

ADDITIONAL INFORMATION:

  • Some off-hours incident response duty is possible
  • *Physical location - Thornton, CO.

#LI-RP1

EDUCATION/QUALIFICATION:

  • Bachelor's degree in computer science, Computer Technology, related technical discipline or equivalent professional experience.

COMPENSATION - SECTION PERTAINS TO COLORADO APPLICANTS ONLY

(Colorado only*) Minimum salary of $83,400 + bonus + benefits.

Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

EXPERIENCE

10 - 12 Years of Experience

FOOTER

Explore our current opportunities @ https://www.avaya.com/en/about-avaya/careers/welcome/

Follow #AVAYALIFE & visit our 'Life Page' on LinkedIn

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf


Meld Misbruik

Mon, 27 Jun 2022 12:01:00 -0500 NL text/html https://tweakers.net/carriere/it-banen/468184/senior-support-engineer-nieuwegein-avaya
Killexams : Avaya Announces $600M Financing
  • Upsized from previously announced $500 million due to robust demand

  • Funds June 2023 maturities and supports acceleration of business model transformation

  • Transactions expected to close this quarter

RALEIGH-DURHAM, N.C., June 27, 2022--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE: AVYA) (the "Company" or "Avaya") today announced $600 million in aggregate financing commitments. The Company priced $350 million in aggregate principal amount of new Senior Secured Term Loans (the "Term Loan") and entered into agreements for the private placement of $250 million in aggregate principal amount of Exchangeable Senior Secured Notes (the "Notes"), all due in 2027.

The combined principal amount of the offerings was raised from the previously announced offering size of $500 million due to increased demand. The closing of each transaction is expected to occur substantially concurrently and is subject to market and customary closing conditions.

"We are pleased with the successful execution of this financing," said Kieran McGrath, Chief Financial Officer, Avaya. "This funding supports and accelerates our business model transformation and addresses our convertible notes maturing in June of next year."

This press release shall not constitute an offer to sell or the solicitation of an offer to buy, nor shall there be any sale of these securities in any state or jurisdiction in which such offer, solicitation, or sale would be unlawful prior to registration or qualification under the securities laws of any such state or jurisdiction.

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This press release contains certain "forward-looking statements" including with respect to Avaya’s financing plans. All statements other than statements of historical fact are "forward-looking" statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "our vision," "plan," "potential," "preliminary," "predict," "should," "will," or "would" or the negative thereof or other variations thereof or comparable terminology. Avaya has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While Avaya believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in Avaya’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the "SEC") available at www.sec.gov, and may cause Avaya’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. Avaya cautions you that the list of important factors included in Avaya’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. Avaya undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source: Avaya Newsroom

View source version on businesswire.com: https://www.businesswire.com/news/home/20220627005216/en/

Contacts

Media Inquiries:
Alex Alias, +1 669-242-8034
alalias@avaya.com

Investor Inquiries:
Tyler Chambers, +1 669-242-8161
tmchambers@avaya.com

Mon, 27 Jun 2022 06:03:00 -0500 en-AU text/html https://au.finance.yahoo.com/news/avaya-announces-600m-financing-120000603.html
Killexams : Avaya to Showcase Composable Contact Center Solutions for Customers, Employees that Deliver Total Experiences at Customer Contact Week (CCW)

RALEIGH-DURHAM, N.C., June 21, 2022--(BUSINESS WIRE)--Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that at Customer Contact Week 2022 (CCW), the world’s largest contact center event series taking place now through June 23, it will showcase composable contact center solutions in the Experience Economy where, in order to succeed, businesses must deliver Total Experiences for customers and employees. Avaya is one of the only vendors in the industry delivering customers and end-users a Total Experience – the intersection of Customer, Employee, User, and Multiexperience.

Avaya OneCloud™ CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint, enabling businesses to provide a Total Experience.

"Today’s customer knows what they want, exactly when and how they want it, and has high expectations for each interaction with a brand," said Paul Lang, Head of Contact Center Solutions Marketing, Avaya. "Giving them what they want, however, will take brands moving to a total and effortless experience across applications, devices and interactions. This type of experience is only possible when cloud capabilities, AI and automation are mixed into every customer touchpoint and digital channel, and this is what Avaya OneCloud CCaaS provides."

Avaya sessions include Key Trends in Conversational Artificial Intelligence (AI) and How to Compete in the Experience Economy. Avaya OneCloud™ CCaaS demonstrations on-site focus on applications – Conversational AI, Virtual Agent, and Composable Desktop. Monolithic, generic apps don’t enable businesses to create and deliver personalized experiences. A platform approach, with composability at its core, allows companies to completely reimagine communications by breaking down monolithic apps into discrete components, each of which can then be built, scaled, and maintained independently. Avaya Workspaces helps Improve agent productivity and the overall employee and customer experience by integrating multiple applications into a single modern composable desktop and empowering customer support to personalize the customer experience by enabling them to view and interact with customer journey details.

Join Avaya at CCW for customer panel discussions about embracing and delivering a Total Experience moderated by Brian Cantor, IQPC Analyst, on Wednesday, June 22, and Thursday, June 23, from 11:00 a.m. – 11:45 a.m. PT. Find out How to Compete in the Experience Economy from Avaya Director and Chief Evangelist Steve Forcum on Wednesday, June 22, and Thursday, June 23, from 1:45 p.m. – 2:30 p.m. PT. All Avaya sessions take place at the Avaya Pavilion #1, in the Caesars Forum Conference Center.

According to Gartner Peer Insights, global organizations that have implemented Avaya OneCloud CCaaS to Improve customer experience have touted its functionality and performance, as well as the future vision for the solution. Users have called Avaya OneCloud CCaaS a "hugely capable solution providing group-wide benefits for a digital business," and a "simple and easy to use cloud solution." Avaya is delivering contact center solutions through Avaya OneCloud CCaaS including:

  • Smarter self-service: Deliver intelligent, conversational self-service—24/7—with options to connect with a live agent.

  • Intelligent routing: Match customers with the best employees using business rules, internal and external context, and desired outcomes.

  • Customer Journey Intelligence: Get ahead of every interaction by predicting needs and proactively engaging customers with customer journey intelligence.

  • Completely connected employees: Enhance team collaboration with converged communications that dissolve front- and back-office silos.

  • Simplify with a composable desktop: Put everything employees need in one place. Provide employees with a consolidated, simplified desktop view of everything they need across voice and digital channels. Connect your CRM application to get the best of both worlds.

  • Deliver more with AI: Be ready for whatever customers might want next. Increase employee performance in real time by delivering prompts, initiating workflow actions, and enhancing compliance based on spoken words or phrases.

  • Maximize performance: Create stronger teams. Improve interactions and identify skills gaps using quality management and advanced scoreboards to track, manage, and Improve team performance, including gamification, coaching, and eLearning.

Reserve time with Avaya at CCW by contacting avayaevents@avaya.com to explore an enhanced contact center experience for your business.

Additional Resources

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain "forward-looking statements." All statements other than statements of historical fact are "forward-looking" statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "our vision," "plan," "potential," "preliminary," "predict," "should," "will," or "would" or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the "SEC") available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

View source version on businesswire.com: https://www.businesswire.com/news/home/20220621005161/en/

Contacts

Julianne Embry
jcembry@avaya.com

Tue, 21 Jun 2022 06:25:00 -0500 en-SG text/html https://sg.finance.yahoo.com/news/avaya-showcase-composable-contact-center-120000336.html
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