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Exam Code: 132-S-800-1 Practice test 2022 by Killexams.com team
Specialist - Messaging Design Elective
Avaya Specialist candidate
Killexams : Avaya Specialist candidate - BingNews https://killexams.com/pass4sure/exam-detail/132-S-800-1 Search results Killexams : Avaya Specialist candidate - BingNews https://killexams.com/pass4sure/exam-detail/132-S-800-1 https://killexams.com/exam_list/Avaya Killexams : Best VoIP and Telephony Certifications 2019

Corporate voice and telephony services have transformed from traditional public-switched telephone networks (PSTNs) and private branch exchanges (PBXs) to voice over IP (VoIP) and IP PBXs, often combined with digital fax, videoconferencing, instant messaging and mobile communications. That means VoIP and telephony certifications now focus on digital communications, along with a good mix of IP networking protocols and methods to support such traffic and to maintain service quality.

In this article, we feature five solid VoIP and telephony certifications from Avaya, Certification Partners, Cisco, Digium (Asterisk) and Microsoft. Unified communications cover a lot of voice and telephony ground, and it adds video and other solutions to the lineup as well.

Salary is a significant consideration when deciding whether to pursue a VoIP and telephony certification. SimplyHired lists $106,149 as the average salary for a VoIP engineer, although Glassdoor‘s average for a VoIP engineer is noticeably lower at $83,772. Still, a salary just under $85,000 is a worthwhile goal in the industry, with a good growth path into more senior positions readily attainable.

To help determine our top five VoIP and telephony certifications, we performed an informal job board survey. That data indicates the number of job posts in which our featured certifications were mentioned on one specific day. The data should supply you an idea of the relative popularity of each certification. [Interested in Business Phone Systems? Check out our top picks.]

Job Board Search Results (in alphabetical order, by certification)

Certification SimplyHired Indeed LinkedIn Jobs Linkup Total
ACIS (Avaya) 142 172 57 94 468
CCNP: Collaboration (Cisco) 489 567 348 309 1,713
CTP (Certification Partners) 64 25 101 167 357
dCAP (Asterisk) 14 14 18 3 49
MCSE: Productivity (Microsoft) 252 294 136 137 819

ACIS: Avaya Certified Implementation Specialist

Avaya is one of the leading solution providers of business communications and collaboration systems. As a spinoff of Lucent Technologies, itself an offspring of Bell Labs, Avaya’s roots are firmly planted in telephony. Certification solution tracks are currently offered in two concentrations: sales and sdesign, and services.

The Avaya Certified Implementation Specialist (ACIS) certification falls into the Services track and recognizes an individual’s ability to install, deploy, test and troubleshoot Avaya products at a beginning to intermediate skill level. Several credentials are available for the ACIS certification:

  • Avaya IP Office Contact Center
  • Avaya CallPilot
  • Avaya Communication Server 1000 for Avaya Aura
  • Avaya Aura Contact Center
  • Avaya Aura Contact Center CCT and Multimedia
  • Avaya Aura Call Center Elite – New

Candidates interested in the Sales and Design solution track should check out the Avaya Certified Design Specialist (ACDS), Avaya Professional Design Specialist (APDS) and the Avaya Professional Sales Specialist (APSS) certifications.

Note: Some Avaya credentials are available only to Avaya partners and associates, while others are open to all takers. See the Avaya Professional Credential Program Overview for details. Individuals not affiliated with a specific organization can create a “non-relationship” account on the Avaya Learning site to purchase a certification exam.

For most topics, Avaya recommends candidates have two years of experience in relevant technologies plus one more year implementing the core product. Each ACIS certification remains valid for two years.

ACIS facts and figures

Certification Name Avaya Certified Implementation Specialist (ACIS)
Prerequisites & Required Courses Training recommended. Candidates should check the certification page for individual solution track for details. Training costs vary by solution track, but candidates can expect to pay $1,400 to $3,500 per course. Some tracks recommend multiple courses.

Two years of experience in relevant technologies plus one year of experience in implementing the Avaya products recommended.

Number of Exams One or more exams per credential.

See the test and training requirements for each credential. Visit the Credential Program web page, click the ACIS box twice in the Services Credentials category and then click on each ACIS credential listed on the right side of the page.

Cost per Exam Most exams are $125. Exams administered by Pearson VUE or online through the Avaya Learning Center.
URL https://www.avaya-learning.com/lms/#/credentials/credential-program (Services Credentials category)
Self-Study Materials  Avaya Learning Partners offer training for each exam; costs range from $1,400 to $3,500 per course.

CCNP Collaboration: Cisco Certified Network Professional Collaboration

Cisco remains one of the world’s dominant IP telephony players. Its Collaboration certifications are available at associate, professional and expert levels, where our top-five pick is the mid-level Cisco Certified Network Professional (CCNP).

The Collaboration certification portfolio is geared toward network professionals and network engineers who work with voice and video, particularly Cisco Collaboration solutions. Targeted skills include configuring and implementing Cisco Collaboration solutions, planning and designing video network collaborations, and maintaining implemented solutions.

Candidates are required to pass four exams to earn the CCNP Collaboration credential. Training is optional but recommended. Candidates can expect to pay about $3,800 for live classroom or virtual courses.

Recertification is required every three years for CCNPs. To maintain this credential, holders must pass any current 642-XXX or 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or the Cisco Certified Architect (CCAr) interview and board review.

CCNP collaboration facts and figures

Certification Name Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Prerequisites & Required Courses A valid CCNA Collaboration certification or any Cisco CCIE or CCDE certification. Training recommended but not required.
Number of Exams Four exams:

300-070: Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1)

300-075: Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2)

300-080: Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)

300-085: Implementing Cisco Collaboration Application v1.0 (CAPPS)

Each exam: 75 minutes in length, 50-75 questions

Cost per Exam $300 per exam, $1,200 total. Exams administered by Pearson VUE.
URL http://www.cisco.com/c/en/us/training-events/training-certifications/certifications/professional/ccnp-collaboration.html
Self-Study Materials Cisco maintains links to the course syllabus, study groups, test prep materials, practice exams and more on the Cisco Learning Network Collaboration (CCNP) web page. test pages also contain links to instructor-led training and e-learning opportunities. Numerous collaboration publications are available through Cisco Press.

CTP: Certification Partners Convergence Technologies Professional

The vendor-neutral CTP certification was developed by Certification Partners and the Telecommunications Industry Association (TIA). It’s also endorsed by industry leaders such as Cisco, Avaya, Mitel, Toshiba and Vertical. Many of these leaders either accept the CTP as a stepping stone or prerequisite to their credential programs or recommend the CTP for training and preparation. Certification Partners maintains a complete list of endorsements from telecommunication leaders.

The CTP requires the successful completion of one test that focuses on methods, concepts and best practices in the following areas:

  • Data and internet protocol (IP) networking for convergent networks
  • Voice and telephony services, functions, and technologies
  • Convergence technologies

Certification Partners also offers the Convergent Network Technologies (CCNT) certification, which aims at professionals who sell and support convergence services, as well as the CIW certifications in networking and security, web technologies and design and development. Candidates interested in working in the field of convergence who do not yet possess the requisite experience are advised to first obtain the CCNT credential and then gain the required experience.

Certification Partners does not require recertification to maintain the CTP.

CTP facts and figures

Certification Name Convergence Technologies Professional (CTP)
Prerequisites & Required Courses CCNT recommended or a minimum of 18 to 24 months of experience in all three knowledge domain areas: Data and Internet Protocol Networking for Convergent Networks; Voice and Telephony Services, Functions and Technologies; and Convergence Technologies.

Training strongly recommended.

Number of Exams One exam: TT0-201 (administered through CTC Online), 65 questions, 90 minutes, 75 percent required to pass.
Cost per Exam $225
URL http://www.ctpcertified.com/certification
Self-Study Materials CTP training is recommended; five-day instructor-led training, $3,395 (includes study guides and test voucher). CTP training products are available from the CTP store (student courseware $199).

dCAP: Digium Certified Asterisk Professional

Since its humble beginnings as an open source project in 1999, Asterisk has grown exponentially and become a well-recognized and respected framework for communication and conference servers, VoIP gateways and IP PBX systems. Asterisk can be found in more than 170 countries, powering more than 2 million servers worldwide. Per Digium (which maintains Asterisk in conjunction with the Asterisk community), Asterisk runs in most of the Fortune 1000 companies.

With such widespread popularity, it’s only natural that professionals with Asterisk skills are in demand. To meet industry needs, Digium offers several training courses (Asterisk EssentialsFast Start and Advanced), as well as the Digium Certified Asterisk Professional (dCAP) and Digium Certified Asterisk Administrator (dCAA) certifications.

The dCAP targets experienced Asterisk professionals. Candidates are expected to possess real-world experience (typically a minimum of three to 24 months), in-depth knowledge of Linux (basic administration, manipulating files and modifying configuration files) and Asterisk experience (installation, Asterisk dial plan format and syntax, use of basic CLI commands and registration of VoIP devices). Other recommended skills include basic programming and scripting languages (Perl, Bash, C and/or C++, for example) and an understanding of VoIP protocols.

Candidates must pass a two-part exam, which consists of a written test and a practical lab test (in which you configure a PBX), to earn the credential. While there are no prerequisites, the Asterisk Advanced training course is highly recommended before attempting the exam.

Although the Digium website doesn’t specify recertification requirements, dCAP certification is granted for a “specific released, stable version of Asterisk.”

dCAP Facts and Figures

Certification Name Digium Certified Asterisk Professional (dCAP)
Prerequisites & Required Courses None required. Asterisk Advanced training course highly recommended, along with 3 to 24 months of real-world experience, working knowledge of setting up and maintaining an Asterisk server, and familiarity with Asterisk demo configuration files. (Training costs approximately $2,650.)
Number of Exams Two exams (115-question written exam, plus a practical lab exam).
Cost per Exam $510. Prices may vary by geography.
URL www.digium.com/training/asterisk/certifications/dcap
Self-Study Materials Training courses available. Recommended reading: Asterisk: The Definitive Guide, 4th edition, by Russell Bryant, Leif Madsen and Jim Van Meggelen. O’Reilly Media: May 2013. ISBN-13: 978-1-4493-3242-6 ($46.99 for eBook, $54.99 for print version).

MCSE (Microsoft Certified Solutions Expert): Productivity

Microsoft rolled out several new MCSE certifications in 2016, including the MCSE: Productivity. Although this certification is geared toward enterprise-grade hybrid and cloud solutions for Microsoft Office, it allows candidates to specialize in any of several Microsoft technologies, including Skype for Business.

To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass an elective test from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends at least three years of experience.

The MCSE: Productivity credential doesn’t expire. However, credential holders are encouraged to re-earn the certification each year by passing another elective exam. Doing so indicates your desire to stay current on technologies and broaden your skillset, and you’ll post another entry to your certification transcript.

MSCE Productivity facts and figures

Certification Name MCSE: Productivity
Prerequisites & Required Courses MCSA: Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification.

Three or more years of experience recommended

Number of Exams Candidates must pass one of the following exams:

Exam 70-345: Designing and Deploying Microsoft Exchange Server 2016

Exam 70-339: Managing Microsoft SharePoint Server 2016

Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015

Exam 70-334: Core Solutions of Microsoft Skype for Business 2015

Exam 70-331: Core Solutions of Microsoft SharePoint Server 2013

Exam 70-332: Advanced Solutions of Microsoft SharePoint Server 2013

Exam 70-341: Core Solutions of Microsoft Exchange Server 2013

Exam 70-342: Advanced Solutions of Microsoft Exchange Server 2013

Cost per Exam $165 per exam. Exams administered by Pearson VUE.
URL https://www.microsoft.com/en-us/learning/mcse-productivity-certification.aspx
Self-Study Materials Microsoft Learning provides links to training, practice exams by third-party vendors (including MeasureUp), case studies, test study groups and more. Links to community support forums and other resources are listed on each test web page. Microsoft also offers various training options through its Microsoft Official Courses On-Demand (MOC On-Demand) program.

Beyond the top five: More VoIP and telephony certifications

The SIP School, a part of Vocale Ltd. in the U.K., offers a range of affordable, vendor-neutral VoIP and SIP certifications, including the SIP School VVoIP Professional (SSVVP). The SSVVP was on our top five list for the last few years but was replaced by the MCSE: Productivity in 2018, owing mainly to interest from employers.

The ZyXEL Certified Network Professional – VoIP (ZCNP VoIP) is another good certification, which is vendor-specific and therefore geared toward networking professionals who support ZyXEL products.

3CX offers a certification program for professionals who deploy, manage and support 3CX IP PBX systems. The 3CX credentials are offered in three tiers: basic, intermediate and advanced.

Lots of community colleges and universities offer network VoIP and telephony courses or certificate programs as well, such as Florida Community College, College of DuPage and Riverland Community College.

Tue, 11 Oct 2022 12:00:00 -0500 en text/html https://www.businessnewsdaily.com/10816-best-voip-telephony-certifications.html
Killexams : Avaya: Didn't Go As Expected, But Potentially Set Up Again For Balance Sheet Catalyst
Avaya Communications Inc.

Michael Smith/Getty Images News

Since I last wrote about B2B unified communications and contact center telephony firm Avaya (NYSE:AVYA) in early June, it has been anything but quiet. The original thesis was that a successful bond offering would provide Avaya with the capital it needed to retire its 2023 convertible bonds, extending maturities to 2027 and 2028, thereby removing any near-term bankruptcy risk and giving the company adequate liquidity and time to complete its business model transformation from one time perpetual sales to a SaaS recurring subscription model.

Avaya ultimately did raise $600 million, split between an 8% $250 million Exchange Note, convertible at $4.30 (232.50 shares per $1,000 Notes) and provided management the ability to settle in cash, common shares or any combination thereof. Given Avaya lacks liquidity to settle in cash at this point, I assume they would issue common shares provided the conditions set forth in the Exchange Note Indenture are met (more on this below). The remaining $350 million came in the form of a term loan due in 2028 at 10% over the secured overnight financing rate.

The company disclosed on July 14 that it closed the financing and managed to retire $129 million of the 2023 bonds, leaving $221 million outstanding and leaving adequate cash in escrow to satisfy the rest.

Then on July 29, Avaya made a surprise and shocking announcement: it fired its former CEO and hired highly regarded communications industry veteran Alan Masarek to lead Avaya’s SaaS transformation while also disclosing that the Q3 financial results missed consensus expectations for revenue and adjusted EBITDA. The company also withdrew formal guidance for the remainder of FY2022.

That led to the company’s June bond offerings being challenged (and dropping in price precipitously), apparently based on the assertion that Avaya didn’t provide adequate disclosures to lenders based on updated knowledge of its business conditions. Both Avaya and the $350 million B3 term loan lenders lawyered up following the drop in bond prices (which have since begun to recover). The 2023 notes cratered from 95 on July 22 to 17 on August 15, and the last trade was at 44.50 on September 14. The volume on the 2023 bonds has essentially dried up, indicating to me that negotiations on a debt deal with the 2023 bond holders is likely getting close to being finalized.

My belief is the “financial noise” described by new CEO Alan Masarek is largely centered on GAAP revenue recognition rules for SaaS contracts vs committed ARR which led to the large Q3 miss, but doesn’t provide a clear snapshot into the health of the underlying business which is primarily based on the continued growth in ARR and customer wins. Avaya closed 1400 new logos in Q3 which Mr. Masarek described as an acceleration over Q2.

Separately, I understand a previously disclosed $400 million win over 7 years with a large financial services company (which included a large cohort of partners, and as such, a low margin deal) went stale and this was disclosed to the lenders during the due diligence process such that it provides a piece of evidence that Avaya’s financial health was fully disclosed and that Avaya should be free to use the $600 million raised to satisfy the 2023 bonds and general corporate uses.

To add to the “financial noise,” Apollo Global Management (APO) is reportedly buying the 2028 bonds according the WSJ, and attempting to force Avaya into bankruptcy although I understand not all the other lenders are in alignment with Apollo. Nor are Avaya’s shareholders — Theodore King, an education software entrepreneur and Avaya’s single largest shareholder as of mid-August — commented on Twitter that he believes Avaya’s Board should categorically reject any “loan to own” offer from Apollo, and seek to implement its new business plan under Mr. Masarek’s leadership.

To that end, Avaya announced on September 6 that it implemented a cost savings campaign to remove $250 million in annual costs (primarily job related) to create a more agile organization while it reinvents and invests in its product road map while restoring near term adjusted EBITDA to $500 million. The company also hinted there could be incremental cost savings in other areas outside the United States.

So with all that said, and after a strange series of events since June, I believe we are back at the point of the original thesis: that Avaya presents a compelling risk/reward based on the company hinting that completing the 2023 bond redemption could be “weeks” away, thereby extending maturities to 2027 and 2028 and removing near term bankruptcy risk such that the equity can potentially re-rate considerably higher.

John Lindsley Avaya

Avaya VP Channels, John Lindsley (Channel Futures)

The 2027 Exchange Notes

As part of the June debt refinancing, Avaya first disclosed on June 23 a $150 million 8% Exchange Note with an Exchange Price of $4.30, or 232 shares per $1,000 Notes. As part of that deal, the institutional investor — Brigade Capital — was subject to a Standstill Obligation described in the 8-K to which they are precluded from trading Avaya equity linked securities.

Standstill Obligation

Brigade Capital Standstill Obligation (SEC 8-K)

Curiously, the next day on June 24, Avaya issued another 8-K which indicated it upsized the $150 million Exchange Note to $250 million, while downsizing Brigade Capital to $125 million and spreading the remaining $125 million to a second salvo of institutional investors. Also, the June 24 8-K did not include any language related to a Standstill Obligation.

That same day on June 24, Avaya shares traded down 25% on 20 million shares of volume. It certainly appears that the hedge funds who participated in the upsized Exchange Note and who weren’t subject to a Standstill Obligation began shorting Avaya shares to hedge the conversion feature of the Exchange Note on that day between prices of $3.70 and $2.60.

Yet the mechanics of the Exchange Note are such that those hedge funds who are short Avaya shares via a market neutral hedge on the conversion feature of the Exchange Notes they hold are precluded from exchanging the Notes into shares until AVYA trades over 130% of the Exchange Price ($4.30) — or $5.60 per share — for 20 of 30 Trading Days preceding the end of a calendar quarter, starting October 1, 2022.

Exchange Note Indenture

Exchange Note Indenture (Exchange Note Indenture)

That condition has not been met to exchange the notes in October, so the next window to exchange the notes is January 2023, provided AVYA is over $5.60 for the 20 of 30 trading days preceding December 31, 2022. Put another way, those Exchange Note holders are naked short AVYA shares until they can convert their notes to shares. Should AVYA shares begin to move back to ~$3 where the Exchange Note holders started their hedging campaign on June 24, those who are short with market neutral hedges will have to cover via open market buys as they won’t be able to deliver shares via the Exchange Notes until at least January 2023.

This is the essence of what could create a potential “short squeeze” and has another positive effect: it allows Avaya to deleverage by $250 million and save $20 million interest annually if AVYA shares appreciate over the $5.60 level outlined in the Indenture and notes are exchange for equity. While this would create some dilution to the equity, the benefits of the deleveraging event would outweigh the dilution in my view, particularly for shareholders buying in at levels under $4.30.

Conclusion

With trading volumes increasing and clear bid support under the shares since the new, long-term oriented anchor shareholder (and no investment mandate or need to report monthly, quarterly or yearly results to investment partners) coupled with the mechanics of the market neutral hedging via the Exchange Notes, I believe there could be a significant mean reversion opportunity in Avaya shares as Mr. Masarek executes his plan and bankruptcy fears recede.

If the company does indeed announce some positive developments around entering FY2023 with a clean financial slate in the days or weeks ahead, I believe it could result in an appreciable move higher in the stock for both fundamental and technical reasons given the high short interest, limited free float and high trading volumes.

Moreover, given Avaya is currently delinquent on its Q3 10Q filing and the company warned about its ability to continue as a going concern (likely at the direction of Avaya’s auditing firm, PwC), this likely caused forced selling in the stock in July and August. Issuing the 10Q, paying off the 2023 bonds and illustrating in detail its fully funded FY23 business plan could result in the removal of language around the going concern. In other words, once the 2023 bonds are redeemed and taking into account the $250 million cost cuts coupled with Avaya’s largely recurring revenue streams now, the company should have adequate liquidity to operate for more than 12 months and warrant the removal of the going concern warning.

These issues could prevent some institutions from currently investing in the shares, so if each is remediated, it could provide additional institutional buying pressure. And lastly, if Avaya shares increase over $5 per share, that could remove another potentially restrictive condition that allows institutions to buy Avaya shares.

Tue, 20 Sep 2022 00:23:00 -0500 en text/html https://seekingalpha.com/article/4542023-avaya-set-up-again-for-balance-sheet-catalyst
Killexams : Avaya Named a ‘Leader’ in the 2022 Aragon Research Globe™ for Intelligent Video Conferencing – Enabling Future-Ready Unified Communications

Avaya Driving Innovation in Traditional Video Meetings with True Workstream Collaboration, Enabling Teams to Achieve Seamless Coordination and Productivity

RALEIGH-DURHAM, N.C., September 29, 2022--(BUSINESS WIRE)--Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been identified as a Leader in The Aragon Research Globe™ for Intelligent Video Conferencing, 2022. Avaya continues to provide customers with digital workplace solutions built on the understanding that work is not just what is done within a meeting, but also the before and after.

Video conferencing is now a de facto standard for the way to conduct meetings in a hybrid workplace. The next evolution is for video conferencing to become intelligent, a shift which Aragon just declared.1 Avaya OneCloud™ UCaaS solutions have transformed the traditional video meeting to enable always-on collaboration, helping businesses meet the challenges of an unpredictable, work-from-anywhere world with continuous, multiexperience collaboration. Avaya is empowering cross-functional teams to collaborate across departments and locations in ways that help avoid video call fatigue associated with most video apps.

Avaya’s vision for evolving video conferencing into workstream collaboration solutions is what has continued to keep the company deep into the Aragon Leaders sector. According to the report2, authored by Aragon Research lead analyst Jim Lundy, "With the rise of intelligent video meetings, Avaya is well positioned to meet the needs of enterprises with its growing portfolio of intelligent video offerings that work in the cloud. Avaya, which offers a full UCC platform, has continued to innovate with Avaya Spaces and Avaya Cloud Office. Avaya Spaces is its flagship intelligent video meeting platform with fully integrated team collaboration."

We believe the following contributed to our placement in the report:

  • Avaya Spaces® an intelligent video meeting platform that is integrated with team collaboration and is complimented through Avaya’s partnership with NVIDIA providing enhanced, AI-powered video capabilities for both low bandwidth and high-quality, more engaging meetings.

  • Avaya Cloud Office® by RingCentral continues to make traction with its large install base and Avaya has announced new capabilities, including Avaya Cloud Office Rooms with CU360 huddle system for hybrid meeting experiences.

  • Avaya Cloud Office, Avaya Spaces, and Avaya OneCloud™ can leverage the full portfolio of Avaya USB connected cameras ranging from laptop huddle cameras to speaker tracking PTZ devices.

  • Avaya’s integrations with Apple, Google, Microsoft Teams and Office, and Salesforce/Slack continue to attract new customers.

"Avaya continues to enhance its Spaces platform–adding AI-powered video capabilities," says Lundy. "These capabilities enable Avaya to offer a smoother, immersive video experience that is noticeable to users."

"Organizations and their customers depend on workstream collaboration solutions that are reliable, secure and deliver great experiences, whether employees are in the office, home or mobile," said Karen Hardy, Global Vice President of Product Management, Avaya. "Avaya helps empower businesses with flexible, always-on, continuous collaboration providing exceptional experiences for hybrid work."

The Aragon Research Globe is a market evaluation tool that graphically depicts Aragon Research’s evaluation of a specific market and its component vendors. Aragon Research examined 20 major providers looking at the overlapping categories of video conferencing and unified communications and collaboration based on its three dimensions of analysis: strategy, performance, and reach. "Leaders" are noted as having comprehensive strategies that align with industry direction and market demand and perform effectively against those strategies.

1Aragon Research. The Shift to Intelligent Video Platforms, 2022 by Jim Lundy and Betsy Burton.
2Aragon Research. The Aragon Research Globe for Intelligent Video Conferencing, 2022 by Jim Lundy. July 2022

Additional Resources

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain "forward-looking statements." All statements other than statements of historical fact are "forward-looking" statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "our vision," "plan," "potential," "preliminary," "predict," "should," "will," or "would" or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the "SEC") available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

View source version on businesswire.com: https://www.businesswire.com/news/home/20220929005102/en/

Contacts

Julianne Embry
jcembry@avaya.com

Thu, 29 Sep 2022 03:15:00 -0500 en-US text/html https://www.yahoo.com/lifestyle/avaya-named-leader-2022-aragon-120000360.html
Killexams : Meme-Stock Traders Embrace Avaya Despite Wall Street Fears

Individual investors are backing a new underdog, Avaya Holdings pumping up the software company’s downtrodden stock by about 200% over the past month and confounding Wall Street professionals.

Avaya’s fans include day traders who congregate on Reddit and Twitter forums, and a 35-year-old software entrepreneur who has snapped up a 15% stake. They are facing off against a group of large fund managers such as Apollo Global Management and Ares Management that could benefit if the company seeks bankruptcy-court protection.

Mon, 19 Sep 2022 15:00:00 -0500 en-US text/html https://www.wsj.com/articles/meme-stock-traders-embrace-avaya-despite-wall-street-fears-11663540636
Killexams : Avaya CEO, Channel Chief On Hybrid Cloud Opportunities And The Next Chapter With Partners

Networking News

Gina Narcisi

Avaya CEO Alan Masarek and Channel Chief John Lindsley share the company’s aggressive growth strategy, which involves partners helping Avaya’s massive install base migrate to hybrid cloud products at their own pace and the channel program updates that partners can expect as the company moves past its latest financial struggles.

Avaya’s new CEO Alan Masarek
Avaya’s new CEO Alan Masarek

No Disruption Necessary `

Avaya’s new leaders have a message for partners: The company is ready to turn the page on its latest fiscal struggles and take back its leadership position in the business communications and collaboration space through a hybrid cloud strategy – something that the unified communications (UC) giant is “uniquely qualified” to deliver to customers all over the globe.

Avaya’s new CEO Alan Masarek and Vice President of North America Channels John Lindsley last week met with the company’s partner community council to talk direction and strategy for Avaya. Partners were armed with questions following a change in leadership, a substantial earnings miss, and cost-cutting measures, which resulted in a round of layoffs for Avaya this summer. But they were also enthusiastic for the future as the two executives shared the company’s new key tenants -- building the predominantly cloud products that customers want to buy partners want to sell. That will entail a combination of Avaya’s newer UCaaS and contact center as-a-service (CCaaS) offerings to the cloud-forward customers, as well as its flagship premises-based UC solutions for those customers that require control, with a layer of cloud over the top for omnichannel, contact center functionality.

Durham, N.C.-based Avaya is focused on returning to innovation and tapping into its massive base of enterprise customers to move them to a hybrid cloud model. The company doesn’t see itself in the same category as the pure play cloud UC providers who can’t accommodate premise-based needs or customers on a slower cloud migration journey. Instead, Avaya is bringing cloud functionality over the top of premise-based infrastructure to offer “innovation without disruption,” a strategy that is resonating with the company’s massive install base of global enterprise customers, the executives said.

Masarek and Lindsley sat down with CRN following the partner community council to share its new channel strategy, the focus on working alongside partners and what the channel can expect. What follows are excerpts from the conversation.

Gina Narcisi

Gina Narcisi is a senior editor covering the networking and telecom markets for CRN.com. Prior to joining CRN, she covered the networking, unified communications and cloud space for TechTarget. She can be reached at gnarcisi@thechannelcompany.com.

Tue, 20 Sep 2022 06:07:00 -0500 en text/html https://www.crn.com/news/networking/avaya-ceo-channel-chief-on-hybrid-cloud-opportunities-and-the-next-chapter-with-partners
Killexams : Avaya CEO calls for 'innovation without disruption' for enterprises

Avaya is a company in flux. But the unified communications giant has a plan to work through its short-term challenges with the help of its partners who are selling hybrid cloud solutions, the company‘s executives told CRN US.

Following a change in leadership, a substantial earnings miss, and cost-cutting measures resulting in a round of layoffs, new Avaya CEO Alan Masarek and Vice President of North America Channels John Lindsley this week met with the company’s channel partners to talk direction and strategy, and to harvest feedback. Avaya wants its partners to know that it’s focused on returning to innovation and tapping into its massive base of enterprise customers that have yet to migrate to a hybrid cloud model.

“The theme is innovation without disruption. Our customers, via our partners, on very different, individualised cloud journeys … customers want innovation, and that innovation is coming over the top — typically on the cloud — and they don’t want to have the disruption underneath. We can uniquely provide that,” Masarek said.

The company this week was met with partners “rooting” for Avaya as it works through its current challenges during its most latest partner community council, which was held face-to-face in September for the first time since the start of the COVID-19 pandemic, Lindsley said. Also significant about this year’s council was that Masarek was in attendance — the first time a CEO has joined this event, he added.

Masarek joined Avaya in August as president and CEO on the heels of a substantial earnings miss with revenue that declined 20 percent during the company’s third-quarter 2022, which ended June 30.

Avaya partners want a clearer direction and more information on the company‘s roadmap. A roadmap that involves building the predominantly cloud-based products that customers want to buy, and partners want to sell, Lindsley said. This includes IP Office for the midmarket and Avaya Aura for contact center customers that need a premise-based solution, as well as Avaya’s CCaaS solution and Avaya Cloud Office (ACO) powered by RingCentral for enterprises ready to move to a cloud-first solution.

Avaya is still the largest premise-based UC provider on the market, which gives partners the ability to transition or “partially transition” customers to the cloud based on their requirements, said Dan Silverman, president and CEO of Telanet, a Toronto-based solution provider and Avaya partner. Silverman is a co-chair on Avaya‘s partner community council.

“Working with a company like Avaya lets us cover all aspects of the business,” he said. “Some customers want to make a partial transition to cloud, so basically move to something that‘s going to overlay on top, like Avaya CCaaS. Those customers continue to want to have something on-premises for survivability. Those are some of the things that Avaya continues to offer that to be honest, a lot of the existing vendors are no longer providing.”

Avaya is generating about 80 percent of its business today through the channel, Avaya’s Lindsley said.

Moving forward with the channel

There are still plenty of customers who aren’t looking to rip and replace their existing premise-architected communications solutions. They may want to keep their bulletproof, “battled-tested” voice-only solution but move to the cloud for contact center as a service (CCaaS) or an omni-channel collaboration solution, Masarek said.

“The beauty is, no one wants to go through that loss of the rip and replace. We can uniquely provide what competitors can‘t. A competing [solution], by definition, is a complete rip and replace. Ours is not. It’s innovation without disruption and that really resonates with customers and partners,” he said.

Telanet‘s Silverman said that the innovation without disruption strategy is “refreshing” to partners.

“This is something we‘ve wanted for a while,” he said. “You can go back to customer and say: ’We don‘t have to take out your premise-based solution. Let’s enhance it — let‘s supply you contact center in the cloud, or let’s supply you a hybrid environment where some of your some of your locations may move to ACO, but others may stay in IP Office. I think partners are excited about is the ability to have multiple choices.”

Modernizing Avaya‘s massive install base and migrating these customers into the cloud in some capacity with the help of partners is one of Lindsley’s biggest goals. “I definitely want and expect our partners to maintain a centerstage role in helping write this next chapter together with us and our shared customers,” he said.

Lindsley joined Avaya in March from UC specialist Mitel, where he served as vice president and channel chief for the last three years and before that, channel director for two years. Prior to his five years with Mitel, Lindsley worked for Verizon for 17 years, having most recently served as managing director of channel sales for the carrier.

This article originally appeared at crn.com

Tue, 20 Sep 2022 18:26:00 -0500 text/html https://www.crn.com.au/news/avaya-ceo-calls-for-innovation-without-disruption-for-enterprises-585438
Killexams : Avaya Investor Alert

New York, New York--(Newsfile Corp. - September 25, 2022) - Faruqi & Faruqi, LLP, a leading national securities law firm, is investigating potential claims against Avaya Holdings Corp. ("Avaya" or the "Company") (NYSE: AVYA).

If you suffered losses exceeding $50,000 investing in Avaya stock or options and would like to discuss your legal rights, call Faruqi & Faruqi partner Josh Wilson directly at 877-247-4292 or 212-983-9330 (Ext. 1310). You may also click here for additional information: www.faruqilaw.com/AVYA.

Sat, 24 Sep 2022 12:00:00 -0500 en text/html https://www.barrons.com/articles/avaya-investor-alert-01664109510
Killexams : Avaya to showcase ‘innovation without disruption’ at GITEX Global No result found, try new keyword!At GITEX Global 2022, global communications and collaboration solutions innovator Avaya is showcasing is latest solutions aimed at helping customers simplify and speed innovation and efficiencies ... Thu, 29 Sep 2022 21:09:00 -0500 text/html https://www.itp.net/gitex/avaya-to-showcase-innovation-without-disruption-at-gitex-global Killexams : Avaya to highlight the capabilities of its OneCloud platform at Gitex Global

Avaya, a cloud communications and collaboration service provider, has announced its participation at the 2022 edition of Gitex Global.

At the event, it will show how organisations can harness cloud innovation to Improve business resilience amidst today’s challenges to operations, from global supply chain issues to staffing shortages.

Attendees will experience its ‘innovation without disruption’ theme through a range of vertical-specific use cases that demonstrate how the Avaya OneCloud experience platform can enable organisations to deliver seamless customer and employee experiences without the need for wholesale technology refreshes that disrupt existing operations.

“Organisations are competing in an experience economy, and they need advanced features and capabilities to deliver the experiences that their customers and employees demand. But they also need a migration path to rolling out these capabilities that does not involve the disruptive ripping and replacing of existing technology,” said Nidal Abou-Ltaif, president, Avaya International. “With the Avaya OneCloud platform and its extensive partner ecosystem, we can deliver cloud-based capabilities over the top of existing infrastructure, which is extremely important to our customers.”

The use cases being demonstrated at Gitex will include:
• Metaverse as a channel: Building the link between the metaverse and the real world, this concept makes it easier for organisations to make investments in the UAE – using the metaverse as a communications channel between contact center agents and customers.
• Digital customer journey: Enabling companies to digitally onboard customers – starting from a social media advertisement, moving to AI-powered chat over social media, to finally selling a holiday.
• Proactive relationship management: Using advanced collaboration features to better manage client relationships, as well as outbound capabilities for upselling and AI-powered biometrics for authentication.
• AI and analytics: Showing how organisations can use facial biometrics, chatbots, speech analytics, and conversational AI to Improve the customer experience.
• Public safety: Smart dispatching solutions and mass notifications, combined with Internet of Things integrations, to enable safer cities.

The company will also host a number of technology partners at the event.

“Our common objective is to support our customers in their digital transformation, providing all capabilities needed to make everything connect,” said Rukmini Glanard, EVP Global Sales, Services and Marketing at Alcatel-Lucent Enterprise, an exhibiting partner powering the Avaya stand.

Uniphore, another exhibiting partner, will have its conversational AI and automation platform woven into the Avaya demonstrations on display.

“Our comprehensive conversational AI and automation platform offers robust capabilities in conversational AI, emotional AI, robotic process automation and knowledge AI, all to empower businesses to derive the most value from enterprise conversations,” said Gokul Gopalakrishnan, senior vice president and business head – Asia at Uniphore.

Verint, an exhibiting partner on the Avaya stand, will demonstrate advanced, AI-powered capabilities that supercharge the efficiency of the contact centre and back-office staff.

Verint’s John Bourne, senior vice president, Global Channels and Alliances, said, “At Gitex 2022, we’ll continue to showcase our strong partnership with Avaya, through innovative solutions targeted at the contact centre and back-office. Together, we are uniquely positioned to deliver AI-based solutions that Improve customer and workforce experiences while balancing operational efficiency.”

To get your Gitex Global pass, click here

Read: UAE-based Cupola rolls out AI-powered enterprise learning platform

Wed, 28 Sep 2022 17:37:00 -0500 Divsha Bhat en-US text/html https://gulfbusiness.com/avaya-to-highlight-the-capabilities-of-its-onecloud-platform-at-gitex-global/
Killexams : Avaya to demonstrate ‘innovation without disruption’ with use cases enabling seamless customer, employee experiences at GITEX Global 2022

Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced its participation at the 2022 edition of GITEX Global, where the company will demonstrate solutions to help its customers simplify and speed innovation and efficiencies in delivering exceptional experiences without disrupting their operations.

Throughout the week of the event, Avaya will show how organisations can harness cloud innovation to Improve business resilience amid today’s challenges to operations, from global supply chain issues to staffing shortages.

Attendees will experience this “innovation without disruption” theme through a range of vertical-specific use cases that demonstrate how the Avaya OneCloud experience platform can enable organisations to deliver seamless customer and employee experiences without the need for wholesale technology refreshes that disrupt existing operations.

“Organisations are competing in an experience economy and they need advanced features and capabilities to deliver the experiences that their customers and employees demand. But they also need a migration path to rolling out these capabilities that does not involve the disruptive ripping and replacing of existing technology,” said Nidal Abou-Ltaif, President, Avaya International. “With the Avaya OneCloud platform and its extensive partner ecosystem, we can deliver cloud-based capabilities over the top of existing infrastructure, which is extremely important to our customers.”

At GITEX 2022, Avaya will showcase how “innovation without disruption” enables organisations to roll out advanced capabilities to address customer and employee needs – while safeguarding the stability of their existing operations.

The use cases being demonstrated on Avaya’s stand at GITEX include:

  • Metaverse as a channel: Building the link between the metaverse and the real world, this concept makes it easier for organisations to make investments in the UAE – using the metaverse as a communications channel between contact centre agents and customers.
  • Digital customer journey: Enabling companies to digitally onboard customers – starting from a social media advertisement, moving to AI-powered chat over social media, to finally selling a holiday.
  • Proactive relationship management: Using advanced collaboration features to better manage client relationships, as well as outbound capabilities for upselling and AI-powered biometrics for authentication.
  • AI and analytics: Showing how organisations can use facial biometrics, chatbots, speech analytics and conversational AI to Improve the customer experience.
  • Public safety: Smart dispatching solutions and mass notifications, combined with internet of things (IOT) integrations, to enable safer cities.

Avaya will also host a number of technology partners at GITEX, highlighting the breadth and depth of the Avaya OneCloud ecosystem to elevate employee and customer experiences with minimal disruption.

“Our common objective is to support our customers in their digital transformation, providing all capabilities needed to make everything connect,” said Rukmini Glanard, EVP Global Sales, Services and Marketing at Alcatel-Lucent Enterprise, an exhibiting partner powering the Avaya stand. “At GITEX 2022, we will showcase our strong partnership with Avaya. Looking to the future, we are collaborating to deliver new value and services to our respective customers thanks to the tailored vertical solutions we are building together.”

Uniphore, another exhibiting partner, will have its conversational AI and automation platform woven into the Avaya demonstrations on display, showcasing solutions that unlock the value of every conversation.

“Our comprehensive conversational AI and automation platform offers robust capabilities in conversational AI, emotional AI, robotic process automation (RPA) and knowledge AI, all to empower businesses to derive the most value from enterprise conversations,” said Gokul Gopalakrishnan, Senior Vice-President & Business Head, Asia at Uniphore.

“Joining forces with Avaya, we’re able to deliver our solutions across a flexible experience platform, ultimately resulting in a better customer experiences and long-term customer loyalty.”

Verint, an exhibiting partner on the Avaya stand, will demonstrate advanced, AI-powered capabilities that supercharge the efficiency of the contact centre and back-office staff.

Verint’s John Bourne, Senior Vice-President, Global Channels and Alliances, said: “At GITEX 2022, we’ll continue to showcase our strong partnership with Avaya, through innovative solutions targeted at the contact centre and back office. Together, we are uniquely positioned to deliver AI-based solutions that Improve customer and workforce experiences while balancing operational efficiency.” 

Avaya’s presence at GITEX Global comes in partnership with Alcatel-Lucent Enterprise, Uniphore, Verint Systems, GS Lab, Imperium, Konnect Insights, LumenVox, Nectar, Sestek and TOPAZ. Visit Avaya at its stand in Zabeel Hall at Dubai World Trade Centre between 10 and 14 October 2022. 

Wed, 28 Sep 2022 20:24:00 -0500 en text/html https://www.itweb.co.za/content/8OKdWMDXY33MbznQ
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