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HAMPTON, N.H. – Revenue expansion in the IT services sector continues, driven by vendors’ investments in talent and portfolio expansion and emphasis on strengthening relationships with customers and alliance partners.
While political and macroeconomic challenges such as rising inflation and the natural gas crisis are factors that might create pockets of slower growth, TBR expects the overall IT services market to continue to grow in the coming quarters. IT systems have become corporate utilities that enable clients to transform business models, contain costs and accelerate growth, and TBR expects demand for IT services around digital transformation to remain elevated. For the rest of 2022, attracting and managing talent will remain vendors’ core challenge to successfully growing revenue and managing costs.
Senior Analyst Elitsa Bakalova: Talent management remained a core priority and challenge for IT services providers, and none of the standard HR approaches changed during the first nine months of 2022 as vendors strived to capture rising demand for digital transformation.
As TBR predicted at the end of 2021, attracting, retaining, upskilling, promoting and rewarding talent are all necessary HR motions and further accelerated during the past three quarters. There is an ever-increasing need for people as vendors build their benches to capture opportunities and support revenue growth. New job creation and the gradual alleviation of pandemic pressures have encouraged employees to pursue career-building opportunities, leading to elevated employee attrition of 20.8% in 2Q22 compared to 16% in 2Q21, 14.1% in 2Q20 and 17.6% in 2Q19, on average, for the 31 vendors in TBR’s IT Services Vendor Benchmark. While vendors continue to recruit via traditional methods, more are investing in reskilling and upskilling as well as launching educational initiatives.
Finding and keeping employees in the IT services market is increasingly difficult as talent poaching intensifies for a finite number of resources and companies’ bookings remain high. Vendors continue to place a premium on skilled resources, offering sizable signing bonuses and higher wages. Increasing labor costs due to wage hikes and robust retention bonuses along with rising facility, travel and communication expenses are pressuring IT services vendors’ profitability.
Elitsa: This prediction remained true during the first nine months of 2022 as vendors TBR identified as decarbonization leaders continued to invest in developing their services and solutions portfolios to support clients’ sustainability initiatives and address their internal decarbonization-related pledges. As we anticipated, IT services vendors are increasingly bringing clarity to decarbonization by harnessing emerging technologies such as blockchain as well as established analytics and AI solutions.
According to TBR’s first Decarbonization Market Landscape, “Although some firms have been active over the last few decades around developing and acting on decarbonization strategies, many were induced — be it from competition, stakeholders or regulatory evolution — to improve, update, revisit or outright announce new net-zero targets, which in accurate years have become somewhat of a comprehensive measure of a firm’s overall decarbonization efforts. … With a wider set of buyers relying heavily on technology to measure and manage emissions as well as advisory services to assess, plan and verify new initiatives, professional services vendors will continue to be key players in the enterprise decarbonization space. … Vendors must take care to continue to learn and stay up to date on reporting standards and regulatory change, supporting both internal and commercial efforts.”
Elitsa: While IT services vendors have increasingly announced investments in professional and managed services to enable adoption of blockchain, 5G and edge solutions, the trend is not mainstream across all 31 vendors in TBR’s IT Services Vendor Benchmark. However, select vendors have invested in expansion in the segments to benefit from diversified revenue streams.
As TBR expected, partnerships between IT services vendors and technology providers have been a key lever for increasing the value of vendors’ solutions and expanding their portfolio and client reach. For example, IBM partnered with Telus to deploy an edge computing platform across Canada, which expanded the reach of IBM Cloud Satellite by running the distributed cloud solution on Telus’ 5G network. Telus will leverage IBM Consulting services to implement AI and automation solutions, including products such as Cloud Pak for Network Automation. Atos partnered with Verizon to integrate Atos Computer Vision into Verizon’s multi-access edge computing network. This integration will bring video analytics services that utilize AI to customers and will provide Verizon with access to Atos’ BullSequana Edge servers to further advance 5G solutions.
During 2022 vendors have also leveraged acquisitions to expand their capabilities. For example, Atos acquired U.K.-based Ipsotek in 2021, adding software and IP to its solutions offerings to expand its edge AI/machine learning offerings and introduce video analytics solutions through Ipsotek’s VISuite. In 2022 IBM acquired U.S.-based Sentaca, a telecom consultancy and systems integrator, which strengthened IBM Consulting’s capabilities around helping communication service providers integrate with cloud-native services and architectures to better enable 5G for their customers.
President Biden landed on Thursday in New York to highlight IBM's plan to invest $20 billion across the state's Hudson Valley region over the next 10 years.
Biden toured the corporation's Poughkeepsie site "to see firsthand where the future of computing is being innovated, designed and manufactured."
IBM said that the goal of the investments is to expand the technology ecosystem in New York — creating job opportunities — and to "unlock new discoveries and opportunities in semiconductors, computers, hybrid cloud, artificial intelligence and quantum computers."
"IBM is deeply honored to host President Biden at our Poughkeepsie site today and we look forward to highlighting our commitments to the innovations that advance America's economy," CEO Arvind Krishna said in a statement. "As we tackle large-scale technological challenges in climate, energy, transportation and more, we must continue to invest in innovation and discovery — because advanced technologies are key to solving these problems and driving economic prosperity, including better jobs, for millions of Americans."
MICRON PLANS $100B COMPUTER CHIP FACTORY IN NEW YORK
IBM's New York business supports more than 7,500 jobs across the region.
IBM said its Poughkeepsie site builds state-of-the-art mainframe computers and is home to the corporation's first Quantum Computation Center.
The company said that the president's visit to the site highlights the bipartisan CHIPS and Science Act, which Biden signed in August.
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"The technology that IBM delivers today from Poughkeepsie will directly benefit from the CHIPS and Science Act that the president recently signed into law. It will ensure a reliable and secure supply of next-generation chips for today's computers and artificial intelligence platforms as well as fuel the future of quantum computing by accelerating research, expanding the quantum supply chain and providing more opportunities for researchers to explore business and science applications of quantum systems," IBM said.
IBM said that the expansion of an innovation model at its Albany location could be a foundation for the National Semiconductor Technology Center (NSTC) that will be implemented as part of the CHIPS and Science Act.
Biden was joined by Reps. Sean Patrick Maloney and Pat Ryan.
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The IBM investment comes on the heels of chipmaker Micron announcing earlier this week an investment of up to $100 billion over the next 20-plus years to build a plant in upstate New York that could create 9,000 factory jobs.
The Associated Press contributed to this report.
IBM botched a $9.2 million contract to upgrade Merrimack-based Connection’s financial software, disrupting the tech vendor’s business and causing it to lose “millions of dollars,” according to a lawsuit filed Friday in U.S. District Court in Concord.
The suit squares off two publicly traded technology firms: Connection, with annual revenue of just under $3 billion, with IBM, which has over $57 billion in revenue.
According to the suit, Connection contracted with IBM in 2017 to implement a new enterprise resource planning system, which companies rely on to manages customer purchasing, billing order fulfillment, financial accounting, inventory tracking and payment/credit card procession. Connection had been using a system known as JDE World since 1998, but in 2013 IBM recommended upgrading to a newer JDE platform, EnterpriseOne, saying it would be faster and less costly to implement.
IBM, charging $600,000 for a preliminary investigation, concluded that it could do a “vanilla” upgrade of the “out-of-the-box” software that would be suitable for Connection in 17 months. IBM charged the company $9.2 million for the switch, says the suit, even though it “knew that the complexities of Connection’s business required extensive configuration and high customization.”
The contract took longer than 17 months. Indeed, it didn’t go live until May 2020, with an added cost of $2 million, according to the complaint. When Connection officials expressed concerns about whether the system was ready to go live, IBM officials allegedly assured them that it was ready, that Connection was “too conservative,” suffering from “change management issues” and had to be willing to “rip off the Band-Aid,” since any issues could easily be resolved with a “workaround.” Besides, the lawsuit says, if something went wrong, it could always go back to JD World.
But when Connection switched to the new system it was allegedly unable to do a myriad of tasks reliably, including accepting orders, invoicing, accurately processing credit cards and tracking inventory. Taxes were charged to those who were tax-exempt, some orders were shipped when credit card actions were declined and other orders were accepted for goods Connection didn’t have, the complaint charges.
And, the complaint contends, Connection couldn’t return to the old system.
Connection contends it spent almost 81,000 hours fixing the deficiencies and that the disruptions cost the company to lose both customers and revenue. It charges IBM with eight counts, including breach of contract, professional negligence, fraudulent misrepresentation and violation of the NH Consumer Protection Act and asks for unspecified damages.
Connection attorney Christopher Carter of Hinckley, Allen & Snyder, declined comment at deadline.
IBM’s attorney hadn’t put in a court appearance at deadline, but the company released the following statement: “IBM rejects every allegation in the complaint and will defend itself vigorously in this case.”
RemSense Technologies Ltd (ASX:REM) has reached a new development milestone after integrating its virtualplant asset visualisation system with partner IBM’s Maximo Application Suite (MAS).
The technology company says the two-way integration allows users to access RemSense’s industry-leading digital twin solution alongside IBM’s asset management system.
Ultimately, this makes simultaneous asset management more efficient — users can rapidly comprehend assets from the MAS portal within RemSense’s visually accurate virtual environment.
Additionally, users can monitor MAS plant asset data directly within virtualplant’s photorealistic environment.
This provides valuable background and insight as companies supervise their assets remotely, helping them engage in predictive maintenance when it counts.
It won’t be long until industry gets to see the integration in action. RemSense and IBM plan to make their debut at the upcoming WA Mining Conference and Exhibition in Perth.
The maiden demonstration will take place at IBM’s booth (#8132) this week on October 12 and 13.
The companies are also working with several prospective adopters in Australia’s mining capital.
RemSense managing director and CEO Steve Brown said the IBM integration allowed users from either side to get the best of both worlds.
“The benefits of this integration will enable virtualplant and MAS users to fully benefit from the visualisation of assets through a ‘one click’ access for companies and contractors, from anywhere at any time,” he explained.
“We are also delighted to be working with IBM to launch our joint corrosion inspection and reporting function based on virtualplant’s high-resolution curated dataset and IBM’s extensive experience in visual analytics.”
IBM ANZ’s business unit executive for sustainability software, David Small, said the company was really excited about the integration’s evolution.
“The visualisation of assets will provide immense value to our clients and creates a unique experience to navigate and analyse data in a human-centric environment,” he said.
U.S. President Joe Biden holds a virtual meeting with business leaders and state governors to discuss supply chain problems, particularly addressing semiconductor chips, on the White House campus in Washington, March 9, 2022.
Jonathan Ernst | Reuters
President Joe Biden on Thursday will tout IBM Corp's plans to invest $20 billion in New York over the next decade in development and manufacturing of semiconductors, mainframe technology, artificial intelligence and quantum computing.
The announcement is the latest in a string of investments unveiled since Biden signed the Chips and Science bill in August that funded $52 billion to subsidize semiconductor chips manufacturing and research.
The administration says hefty subsidies for private businesses are necessary because China and the European Union had been awarding billions in incentives to chip companies.
Biden has sought to capitalize on the investment announcements ahead of next month's midterm congressional elections. Last month, he traveled to Ohio to speak at the site of Intel Corp's planned $20 billion semiconductor manufacturing facility.
On Tuesday, Micron Technology said it would invest up to $100 billion over the next 20-plus years to build a semiconductor fabrication facility in New York that is expected to create nearly 50,000 jobs, with the first phase investment of $20 billion planned this decade.
White House National Economic Director Brian Deese on Twitter called the Micron investment "a significant win for US economic & national security" and "part of a deliberate, long term industrial strategy that will bolster U.S. competitiveness, & increase our long-term productive capacity."
Biden will visit IBM's Poughkeepsie, New York, site home to of the largest concentrations of quantum computers and will be joined by Chief Executive Arvind Krishna.
IBM said it plans to make its Poughkeepsie site "a global hub of the company's quantum computing development, just as it is today for mainframes." IBM did not provide a detailed breakdown of its $20 billion investment plans.
IBM said chips funding "will ensure a reliable and secure supply of next-generation chips for today's computers and artificial intelligence platforms."
Worldwide Managed Security Services Market In-depth Research Report 2022, Forecast to 2027 is latest research study released by AMA evaluating the market risk side analysis, highlighting opportunities and leveraged with strategic and tactical decision-making support. The report provides information on market trends and development, growth drivers, technologies, and the changing investment structure of the Worldwide Managed Security Services Market. Some of the key players profiled in the study are IBM (United States), SecureWorks (United States), Symantec (United States), Fujitsu (Japan), Wipro (India), HCL (India), AT&T (United States), Atos (France), BAE Systems (United Kingdom), BT (United Kingdom).
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Managed security services are the ones which are outsourced to service provider. This company is called managed security service provider. It provides services for monitoring and management of security devices as well as systems. These services includes managed firewall, intrusion detection, virtual private network and others. Managed security service provider offers technologies such as intrusion prevention system, web content filtering, identity access management, privileged access management, Vulnerability scanning and others.
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Market by Key Players: IBM (United States), SecureWorks (United States), Symantec (United States), Fujitsu (Japan), Wipro (India), HCL (India), AT&T (United States), Atos (France), BAE Systems (United Kingdom), BT (United Kingdom).
Market by: by Type (Identity and Access Management, Antivirus/Anti-Malware, Firewall, Risk and Compliance Management, Vulnerability Management, Security Information and Event Management, Intrusion Detection System, Others), Security type (Managed Network Security, Managed Endpoint Security, Managed Application Security, Managed Cloud Security, Others), Deployment (On premises, Cloud), Industry vertical (BFSI, Government, Telecom, IT, Manufacturing, Healthcare, Others), Organisation size (SMEs, Large Enterprises).
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Forecast period** – 2022 to 2027 [** unless otherwise stated]
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APAC (Japan, China, South Korea, Australia, India, and Rest of APAC; Rest of APAC is further segmented into Malaysia, Singapore, Indonesia, Thailand, New Zealand, Vietnam, and Sri Lanka)
Europe (Germany, UK, France, Spain, Italy, Russia, Rest of Europe; Rest of Europe is further segmented into Belgium, Denmark, Austria, Norway, Sweden, The Netherlands, Poland, Czech Republic, Slovakia, Hungary, and Romania)
North America (U.S., Canada, and Mexico)
South America (Brazil, Chile, Argentina, Rest of South America)
MEA (Saudi Arabia, UAE, South Africa)
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IBM Corp. is making some big changes to its data storage services, announcing today that it will bring Red Hat Inc.’s storage products and associates under the “IBM Storage” umbrella.
The aim, IBM said, is to deliver a more consistent application and data storage experience across on-premises and cloud infrastructures. It’s a big move that will see IBM Spectrum Fusion data management software adopt the storage technologies of Red Hat’s OpenShift Data Foundation as its new base layer.
Even more interesting, perhaps, is that the open-source Red Hat Ceph Storage offering will be transformed into a new IBM Ceph storage offering. IBM said this will result in a unified, software-defined storage platform that’s better able to bridge the architectural divide between data centers and cloud computing providers.
The computing giant said the move is in line with its software-defined storage strategy of a “born in the cloud, for the cloud” approach that will unlock bidirectional application and data mobility based on a shared, secure and cloud-scale solution.
IBM Systems General Manager of Storage Denis Kennelly said the shift is designed to streamline the two companies’ portfolios. “By bringing together the teams and integrating our products under one roof, we are accelerating IBM’s hybrid cloud strategy while maintaining commitments to Red Hat’s customers and the open-source community,” he insisted.
The company presented the changes as a big win for customers, saying they will gain access to a more consistent set of storage services that preserve data resilience, security and governance across bare metal, virtualized and containerized environments. More specifically, IBM is promising that customers will have a more unified storage experience for container-based applications running on Red Hat OpenShift, with the ability to use IBM Spectrum Fusion, which is now based on Red Hat OpenShift Data Foundation. Doing so will provide higher performance, greater scale and more automation for OpenShift applications that require block, file and object access to data, the company said.
As for IBM Ceph, the company said this will deliver a more consistent hybrid cloud experience with enterprise-grade scale and resiliency.
Furthermore, by unifying IBM’s and Red Hat’s storage technologies, customers will be able to build a single data lakehouse on IBM Spectrum Scale to aggregate all of their unstructured data in one place. Benefits will include less time spent on maintenance, reduced data movement and redundancy, and more advanced schema management and data governance.
Industry watchers were united in their belief that the changes would be of benefit to customers. Steve McDowell of Moor Insights & Strategy told SiliconANGLE that today’s move makes a lot of sense because it enables IBM to leverage the storage strengths of both companies.
McDowell explained that although IBM Spectrum is considered to be one of the most comprehensive data management platforms around, its foundation predates the rise of cloud-native technologies. On the other hand, he said, Red Hat OpenShift was built from the ground up to support cloud-native workloads.
“IBM is evolving Spectrum Fusion to take the best of Red Hat’s efforts, and is using Red Hat’s storage software as the base for its IBM-branded products moving forward,” McDowell said. “It makes a lot of business sense for IBM to leverage R&D from Red Hat into its more traditionally proprietary systems. It also gives IBM an easy path to better serve the needs of containerized workloads.”
International Data Corp. analyst Ashish Nadkarni said the two companies are now “speaking with one voice on storage” and finally delivering on the synergies between them that were mentioned when IBM acquired Red Hat in 2019.
“The combining of the two storage teams is a win for IT organizations as it brings together the best that both offer: An industry-leading storage systems portfolio meets an industry-leading software-defined data services offering,” Nadkarni said. “This initiative enables IBM and Red Hat to streamline their family of offerings, passing the benefits to their customers.”
IBM also moved to reassure users of Red Hat’s open-source technologies that it will remain fully committed to them following today’s announcements. As part of the deal, IBM will take over Premier Sponsorship of the Ceph Foundation and, along with Red Hat’s teams, continue to drive innovation and development. Both IBM Ceph and Red Hat OpenShift will remain 100% open-source, the company added, and will continue to follow an upstream-first development model.
McDowell said today’s move would likely make some users nervous about the prospect of Red Hat’s technology becoming more proprietary over time. “IBM has been very careful since it acquired Red Hat in 2019 to keep Red Hat’s open-source business segregated from IBM’s branded offerings,” he said. “This is the first time we’re seeing IBM cross that that line, and it’s natural to wonder how blurred those lines will become.”
Still, McDowell said, he’s inclined to believe IBM’s promises as it has been very deliberate about keeping Red Hat’s storage technologies open-source.
“Red Hat OpenShift Data Foundation and Ceph will still be available as they always have, though its evolution will undoubtedly be more strongly guided by the needs of IBM’s storage business,” the analyst continued. “Overall this is a net positive for IBM and its customers. It makes good business sense and there should be minimal impact to Red Hat’s existing community.”
IBM said the first storage solutions to launch under the new IBM Ceph Storage and IBM Spectrum Fusion banners will arrive in the first half of 2023, so users will have plenty of time to digest the changes.
WASHINGTON (NEXSTAR) — IBM says it will invest $20 billion into its computer chip business, in Poughkeepsie, New York.
“The supply chain is going to start here and end here in the United States,” the President said.
President Biden came to town to celebrate and take some of the credit.
“We’re going to make sure that companies that take these taxpayers’ dollars do not turn around and make investments in China,” Biden said.
IBM says it will spend the money on the development and manufacturing of semiconductors, artificial intelligence, and quantum computing in the U.S.
“That will keep the Hudson Valley at the forefront of technology leadership,” IBM CEO Arvind Krishna said.
Krishna says the investment will jump-start future American innovation and fuel economic growth and union job opportunities.
This is the latest high-tech investment announced since the “Chips” act became law. The new law provides incentives for companies like IBM to invest in the USA.
“Making these chips in America is going to create new businesses for countless small manufacturers and suppliers,” Biden said.
The announcement had few details, but Rep. Pat Ryan (D-N.Y.) and Rep. Sean Patrick Maloney (D-N.Y.) called it a major win for New York.
“It’s not going to start or end today, it is going to go on for decades,” Maloney said.
“We have made it clear that the United States will be the leader in global manufacturing,” Ryan said.
IBM joins Micron Technologies, which earlier this week announced its own multi-billion dollar high-tech project in New York State.
POUGHKEEPSIE, N.Y., Oct. 6, 2022 /PRNewswire/ -- Today U.S. President Joseph R. Biden, Jr. and IBM (NYSE: IBM) Chairman and CEO Arvind Krishna will tour IBM's Poughkeepsie, New York site to see firsthand where the future of computing is being innovated, designed and manufactured. During the visit, IBM will announce a plan to invest $20 billion across the Hudson Valley region over the next 10 years. The goal of the investments, which will be strengthened by close collaboration with New York State, is to expand the vibrant technology ecosystem in New York to unlock new discoveries and opportunities in semiconductors, computers, hybrid cloud, artificial intelligence and quantum computers.
IBM has long called New York state home, and its business supports more than 7,500 jobs across the Hudson Valley. This region has been a hub of innovation and manufacturing for decades. From Westchester County to Poughkeepsie to Albany, IBMers are pushing the limits of computing and helping clients embrace digital transformation.
"IBM is deeply honored to host President Biden at our Poughkeepsie site today and we look forward to highlighting our commitments to the innovations that advance America's economy," Arvind Krishna, Chairman and CEO of IBM, said. "As we tackle large-scale technological challenges in climate, energy, transportation and more, we must continue to invest in innovation and discovery - because advanced technologies are key to solving these problems and driving economic prosperity, including better jobs, for millions of Americans."
President Biden's visit to the IBM Poughkeepsie site highlights the CHIPS and Science Act's unique opportunity to advance American innovation and manufacturing. The technology that IBM delivers today from Poughkeepsie will directly benefit from the CHIPS and Science Act that the President recently signed into law. It will ensure a reliable and secure supply of next-generation chips for today's computers and artificial intelligence platforms as well as fuel the future of quantum computing by accelerating research, expanding the quantum supply chain, and providing more opportunities for researchers to explore business and science applications of quantum systems.
IBM's Poughkeepsie site has helped the country embrace the transformative power of technology since 1941, from manufacturing armaments during World War II to developing and building the latest generation mainframe computers. In Poughkeepsie, IBM builds state-of-the-art mainframe computers that power the global economy. The site also is home to IBM's first Quantum Computation Center – where a large number of real quantum computers run in the cloud. IBM's vision is for Poughkeepsie to become a global hub of the company's quantum computing development, just as it is today for mainframes.
The future of semiconductor technologies also is being created in the Hudson Valley, from Yorktown Heights to Albany and beyond. In Albany, a unique public-private semiconductor ecosystem is where IBM last year announced the first 2 nanometer chip technology, one of the semiconductor industry's biggest breakthroughs of the last decade. The expansion of Albany's collaborative innovation model could be a foundation for the National Semiconductor Technology Center (NSTC) that will be implemented as part of the CHIPS and Science Act.
IBM's announcement today builds on and expands these investments in the future of American innovation, and will fuel economic growth and job opportunities for people of all backgrounds to work with cutting-edge systems and accelerate the pace of discovery across the Hudson Valley.
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Amanda “Mandy” Long, most recently vice president of information technology automation at IBM (NYSE: IBM), has joined BigBear.ai (NYSE: BBAI) as CEO and a board member.
Long succeeds Reggie Brothers, who will stay as a company adviser and transition to the role of operating partner at BigBear’s private equity owner AE Industrial Partners, the Columbia, Maryland-based company said Tuesday.
Brothers, a two-time Wash100 Award winner, has led the analytics and cyber engineering services company since its founding in December 2020.
Peter Cannito, chairman of the board at BigBear.ai, said Long brings to the company her experience in mergers and acquisitions and software products and expertise in advancing the adoption of artificial intelligence platforms, building technology portfolios and driving revenue growth.
“With Mandy at the helm, we expect to accelerate BigBear.ai’s ability to bring AI-based products to both Commercial and Federal markets as the Company transitions from a premier services and solutions provider to a technology-led, multi-market leader in AI,” Cannito added.
Long spent five years at IBM and held roles of increasing responsibility, including VP of IBM integration and application platform, general manager for IBM Watson health provider analytics and chief product and strategy officer, AI for IBM Watson. She previously served as VP of product management at Modernizing Medicine and Experian Health.