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Killexams : IBM Telephony education - BingNews Search results Killexams : IBM Telephony education - BingNews Killexams : What Is an Auto-Dialer?

Whether it’s to increase productivity or decrease costs, auto-dialers have plenty of use cases that make them a reliable tool. They are mainly used in the healthcare, hospitality and sales sectors. In addition, many telemarketing companies use auto-dialing to power marketing campaigns.

Other professionals can use auto-dialing to save time and money. For example, a school may use automatic dialing to alert parents of a surprise closure, or a doctor’s office can set it up to remind patients to take medication.

Learn how auto-dialers work, the pros and cons of using them, and the various types on the market, as well as some examples of solutions businesses can leverage.

FYIFYI: Auto-dialers are often used in the healthcare, hospitality and sales sectors.

What is an auto-dialer, and how does it work?

Auto-dialers are tools used to automatically call phone numbers. There are various types on the market with different features and functionality.

You need four things to use an auto-dialer: 

  1. A computer running auto-dialer software
  2. A human operator ready to answer calls
  3. A voice modem
  4. An active telephone or VoIP (Voice over Internet Protocol) line

Auto-dialers increase the chances of reaching another person on the line rather than voicemail. They use special software and a modem so the computer being used can dial a long list of phone numbers.

Depending on how advanced the software is, a computer can sometimes detect if a live person is on the phone and transfer calls to a human operator. This seamless transition may save only a few seconds, but that time adds up and can make operating business phone systems more efficient in the long run.

VoIP eliminates the need for specific equipment. The voice modem allows the computer to play previously recorded audio over the telephone line. The more modern a computer you have, the more concurrent calls a call center will be able to make.

Additionally, VoIP systems offer benefits, such as convenience, excellent sound quality and versatility, and they’re typically more cost-effective than traditional legacy systems.  If you have yet to switch over from your plain old telephone service, consider the benefits of using a VoIP system.

Did you know?Did you know? Some auto-dialing software can detect if a person answers the phone and transfer that call to a human operator. 

The auto-dialer software tells the computer which numbers it should dial and how to proceed if there’s a busy signal, the call goes to voicemail or someone picks up the phone. Auto-dialers pick from a database of leads rather than calling numbers at random, which is now referred to as “war dialing.”

Call centers benefit from auto-dialers when the software uses predictive dialing. When it does, agents simply transition from one call to another and are immediately connected.

What are the pros and cons of auto-dialing?

Here are the pros and cons of auto-dialing and how it can impact a business’s internal operations.

Pros of auto-dialing

  • It reduces idle time for call center agents.
  • Many types of auto-dialer software are available.
  • It improves the speed of outbound calls.
  • It can run multiple campaigns simultaneously.
  • It helps organize databases.
  • It can generate leads and convert sales.
  • It improves operational efficiency.

Cons of auto-dialing

  • There’s a chance of inaccurate detections.
  • There can be problems with predictive algorithms.
  • You might need more call agents.

While the cons are certainly worth considering, it’s clear there are many positives to using auto-dialers. The most significant benefit is that they speed up much of the calling process by automation and in many cases are more cost-effective than other business phone systems. 

Auto-dialers are part of a general trend in many industries in which companies are looking toward automation to fuel business growth and achieve more goals in a shorter amount of time.

Types of auto-dialers

It’s important to know what types of auto-dialers are available, as certain systems may be more suited to one business type than another.

Here are the types of auto-dialers your business may want to consider using to reap some of the benefits we discussed above.

  • Preview dialer: Agents can decide whether or not to field a call depending on the information provided beforehand.
  • Predictive dialer: This is a system that determines whether or not to field a call based on the success of reaching the individual on the other end. Voicemails and busy signals will result in the termination of the call.
  • Progressive dialer: This system ensures that every agent is connected to the next call once they’re available.
  • Voice broadcasting: A recorded message is delivered to voicemail or individuals based on a preset. If the system cannot connect, it will try again at a later time.
  • Smart predictive dialer: This type of dialer places calls, plays recorded messages, and passes calls to agents when the individual calling requests to speak with a live person.

All these types of auto-dialers have their place in call centers. Each can be used to create more seamless, effective communication. They have unique advantages that could assist different types of organizations and their services.

In combination with other technologies, any of these dialers can maximize the outreach of a call center and allow agents to provide better customer experiences.

Top auto-dialer solutions

Here are the top six auto-dialer solutions that call centers can leverage to Improve customer experience and operational efficiency.

1. Five9

Five9, a leader in cloud communications, is a software company that offers viable solutions for call centers. It’s one of the better-known auto-dialer software solutions, having served over 2,000 businesses for roughly 20 years.

According to its website, Five9 can help companies increase productivity by as much as 300%. Partnering with Five9 is simple, with monthly or annual payment plan options and powerful, scalable, and secure cloud solutions.

2. NICE CXone

NICE InContact’s CXone is another solution for call centers. Its predictive dialer software allows agents to connect to recipients quickly and easily, boosting productivity by allowing agents to make more calls each day. 

3. Nextiva

Nextiva is a VoIP company based in Arizona that focuses on cloud-based communication solutions. You can integrate your customer relationship management (CRM) system with Nextiva’s products, allowing you to reap the benefits of both systems’ capabilities. Nextiva works with some of the best CRM software, such as HubSpot, Zendesk, Salesforce and SugarCRM. Learn more in our full review of Nextiva.

4. Talkdesk

Talkdesk is an artificial intelligence- and cloud-based contact center software provider that serves over 1,800 innovative enterprises. Major corporations and organizations such as IBM, Canon, Fujitsu and the Wounded Warrior Project use Talkdesk to Improve efficiency.

Additionally, Talkdesk solutions can integrate with other software that helps boost productivity, such as Salesforce, BigCommerce and Google Workspace.

5. RingCentral

RingCentral serves businesses of all sizes in industries such as healthcare, retail, education, government and nonprofits, to name a few. RingCentral focuses its efforts on business communication solutions, helping clients provide high-quality customer experiences and video and messaging services. Learn more in our review of RingCentral.

6. LiveVox

LiveVox is an award-winning cloud contact center provider for industries like healthcare, financial services and customer care. Its auto-dialing system provides answering machine detection to minimize idle time. Its dialing strategies include Right Party Connects, Quick Connect and Message Only. LiveVox provides TCPA- and FDCPA-compliant auto-dialing services and products.

Plenty more auto-dialer solutions are available to businesses. It’s always best to do your research and contact auto-dialer software companies to learn more about what they can offer and which problems they can help you solve. 

What to look for in auto-dialer solutions

When researching various companies and the solutions they offer, you need to know which factors to consider. Here’s what to look for when choosing an auto-dialer software provider:

  • Cloud-based speed dialing sourced from a computer
  • Ability to manage outbound calls with CRM software
  • Telephone Consumer Protection Act (TCPA) compliance
  • Options to pace calls
  • Detailed reporting for outbound calls
  • Ease of navigation
  • Whisper coaching
  • Multichannel customer support

It can be challenging to know which type of software will drive your business forward and help you accomplish more of your objectives, but these factors can help you decide which one will fit your needs best. 

FYIFYI: Here is some more information about TCPA compliance from the FDIC. The TCPA also applies to text message marketing, so you should be familiar with all applicable laws before using any type of phone marketing.

Auto-dialing expected to grow in the future

By 2025, the global auto-dialer market is expected to grow at a compound annual rate of 9.2%, reaching an estimated $542.7 million, according to IndustryArc. More companies will likely emerge in this field to offer clients robust automation solutions.

The growth of call centers, rising automation across all industries and high demand for cloud-based dialing software will all contribute to the development of this sector.

CRM comes with challenges, but some of these solutions can make it much easier. Auto-dialer software can be leveraged to Improve these relationships. Better customer service will help Improve profitability for any company in the long term.

Tue, 28 Jun 2022 12:00:00 -0500 en text/html
Killexams : Why Free Markets? No result found, try new keyword!(The railroad’s communication subsidiary, the Southern Pacific Railroad Internal Networking Telephony Co. — Sprint ... national infrastructure — or education, or health care, or anything ... Sun, 31 Jul 2022 12:01:00 -0500 en-US text/html Killexams : PowerSchool to Launch Connected Intelligence, First Fully Managed Data-as-a-Service Platform for K-12 Schools

PowerSchool (NYSE: PWSC), the leading provider of cloud-based software for K-12 education in North America, today announced it has launched Connected Intelligence by PowerSchool®. Partnering with Snowflake via the Powered by Snowflake program, Connected Intelligence by PowerSchool is the first fully managed K-12 Education focused Data-as-a-Service (DaaS) platform. It provides school districts and education agencies with a unified, global, fully managed, and secure platform. With Connected Intelligence by PowerSchool, school districts retain sole ownership of the data and have the ability to collaborate with internal stakeholders and external partners efficiently and securely.

By unifying all data under one comprehensive platform, segregated by school district, with built-in, stringent data security and governance controls, educators and school district or state-wide leaders will be able to take advantage of many benefits, including the following:

  • Increase equitable opportunities for all students. Connecting data from early childhood to adulthood can help Improve a wide variety of initiatives aimed at supporting student outcomes and can even be leveraged within post-secondary support and workforce development.
  • Spend fewer resources managing data access and storage. Instead, educators can spend their time actually using data thanks to machine learning and analytics that create alerts if a student is exhibiting warning signs (e.g., an increased chance of not graduating on time).
  • Store education data securely and in one place. Access to all data in one place empowers educators and stakeholders with key insights to impove student outcomes.
  • Expand access to all data, including historic, current, future and any third-party data sources. This includes labor and workforce development data and secure inter-agency data sharing and collaboration, such as with juvenile justice, foster care, and other social services agencies, which aims to position all students for life-long success and their communities for positive social and economic futures.
"Connected Intelligence by PowerSchool gives state departments of education and school systems the ability to transform the economic and social outlook of their communities by bringing all their data together and giving them unprecedented ease of access, unparalleled performance, and the peace of mind that comes with knowing their data is safely secured," said Shivani Stumpf, Group Vice President, New Solutions of PowerSchool. "This innovative, all-inclusive data ecosystem that we've developed, and built on Snowflake's Data Cloud, aims to help education leaders make the most effective and efficient use of data with greater agility, and to inform their investments so that they can focus on what matters most - improving student outcomes and preparing all learners for success."

Connected Intelligence by PowerSchool will also help school districts and education agencies realize the momentous goals of delivering personalized learning, meeting each student where they are, and providing contextually relevant information that will allow education leaders to take immediate action. For example, based on the unified data available within Connected Intelligence by PowerSchool, an educator can more clearly make curriculum recommendations that will support greater personalized learning for each student.

"From the ability to unify access to our data for research and ad-hoc analysis, to using predictive insights for preparing our students for the workforce, Connected Intelligence will revolutionize the way we use data for mission-critical initiatives to drive our students' success," said Hugh Gourgeon, President of Challenger Schools.

"With Snowflake and PowerSchool's partnership educators gain a powerful combination of capabilities that further enables data collaboration both internally across school districts and externally with third-party agencies, all while providing consistent security and governance," said Jeff Frazier, Head of Global Public Sector, Snowflake. "Through the Powered by Snowflake program, PowerSchool has not only scaled Unified Insights but also introduced new products like Connected Intelligence that empower school districts and education agencies to mobilize data to Improve student outcomes."

For more information about Connected Intelligence by PowerSchool, please visit

About PowerSchool

PowerSchool (NYSE: PWSC) is the leading provider of cloud-based software for K-12 education in North America. Its mission is to power the education ecosystem with unified technology that helps educators and students realize their full potential, in their way. PowerSchool connects students, teachers, administrators, and parents, with the shared goal of improving student outcomes. From the office to the classroom to the home, it helps schools and districts efficiently manage state reporting and related compliance, special education, finance, human resources, talent, registration, attendance, funding, learning, instruction, grading, assessments and analytics in one unified platform. PowerSchool supports over 45 million students globally and more than 14,000 customers, including over 90 of the top 100 districts by student enrollment in the United States, and sells solutions in over 90 countries. Visit to learn more.

© PowerSchool. PowerSchool and other PowerSchool marks are trademarks of PowerSchool Holdings, Inc. or its subsidiaries. Other names and brands may be claimed as the property of others.

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Mon, 01 Aug 2022 03:17:00 -0500 text/html
Killexams : Desk Phones or Softphones? A Guide to Picking the Right VoIP Tech

If a latest Frost & Sullivan survey of more than 1,000 IT decision-makers is any indication, desk phones are eventually headed the way of typewriters. Half of the respondents have already deployed softphones to provide telephony and unified communications services over desktop computers and mobile devices.

Softphones boost responsiveness, which yields greater productivity and satisfaction. Vendors — including Avaya, Cisco Systems, IBM, Lifesize, Microsoft and ShoreTel — offer softphone clients that tightly integrate with enterprise PBX systems. Many Voice over IP service providers also offer softphone clients.

The following chart can help IT managers decide whether or how to replace desk phones with softphones and weigh the most important variables.


Sun, 26 Jun 2022 12:00:00 -0500 Tim Kridel en text/html
Killexams : Data Warehousing Market Size And Opportunities for New Players, Forecast from 2022 To 2028

The MarketWatch News Department was not involved in the creation of this content.

Jul 09, 2022 (Reportmines via Comtex) -- Pre and Post Covid is covered and Report Customization is available.

The "Data Warehousing market" is important to the world economy. The Data Warehousing market is one of the fastest-growing sectors in Industrial Manufacturing. With regards to scope, the worldwide Data Warehousing market is expected to grow per annum to reach USD billions from year 2022 to 2028.

The global Data Warehousing market size is projected to reach multi million by 2028, in comparision to 2021, at unexpected CAGR during 2022-2028 (Ask for demo Report).

The study further provides a comprehensive landscape to understand the Data Warehousing Market Players’ that includes (IBM,Microsoft,Infobright,SAP,ParAccel,Actian,EMC,Calpont,HP,Teradata,Oracle) profiles better. It integrates a thorough assessment of Data Warehousing market areas while providing a firm report on its prospects.

Get a demo PDF of the Report

The top competitors in the market, as highlighted in the report, are:

  • IBM
  • Microsoft
  • Infobright
  • SAP
  • ParAccel
  • Actian
  • EMC
  • Calpont
  • HP
  • Teradata
  • Oracle

The Data Warehousing Market Analysis by types is segmented into:

The Data Warehousing Market Industry Research by Application is segmented into:

  • Banking & Financial
  • Government and Education
  • Healthcare
  • Hospitality Industry
  • Manufacturing and Distribution Industry
  • Telephone Industry

In terms of Region, the Data Warehousing Market Players available by Region are:

  • North America:
  • Europe:
    • Germany
    • France
    • U.K.
    • Italy
    • Russia
  • Asia-Pacific:
    • China
    • Japan
    • South Korea
    • India
    • Australia
    • China Taiwan
    • Indonesia
    • Thailand
    • Malaysia
  • Latin America:
    • Mexico
    • Brazil
    • Argentina Korea
    • Colombia
  • Middle East & Africa:
    • Turkey
    • Saudi
    • Arabia
    • UAE
    • Korea

Inquire or Share Your Questions If Any Before the Purchasing This Report

Key Benefits for Industry Participants & Stakeholders

The Market Research Analysis dives deep into the market of Data Warehousing. It starts by breaking it down into various segments. Based on type, the market is segmented into DW,DBMS. Based on application, the market is classified into Banking & Financial,Government and Education,Healthcare,Hospitality Industry,Manufacturing and Distribution Industry,Telephone Industry. Geographic breakdown and analysis of each of the previously mentioned segments include regions comprising North America: United States, Canada, Europe: GermanyFrance, U.K., Italy, Russia,Asia-Pacific: China, Japan, South, India, Australia, China, Indonesia, Thailand, Malaysia, Latin America:Mexico, Brazil, Argentina, Colombia, Middle East & Africa:Turkey, Saudi, Arabia, UAE, Korea. The report is of 176 pages.

The study then assesses the regional market performers, alongside the objective market on a local and national scale. The research helps Industry players to understand the buyer, what they want, and how they make decisions.

The Data Warehousing Market research report has the following TOC:

  • Report Overview
  • Global Growth Trends
  • Competition Landscape by Key Players
  • Data by Type
  • Data by Application
  • North America Market Analysis
  • Europe Market Analysis
  • Asia-Pacific Market Analysis
  • Latin America Market Analysis
  • Middle East & Africa Market Analysis
  • Key Players Profiles Market Analysis
  • Analysts Viewpoints/Conclusions
  • Appendix
Get a demo of TOC

Highlights of The Data Warehousing Market Report:

Some of the important aspects of the report include:

  • The Data Warehousing Market Research analysis provides insights for decision making and competitive advantage.
  • Completes a thorough analysis of the global market trends, basing its estimates on periodic reports and CAGR projections.
  • Interpreting the data to identify new marketing opportunities and promotion plans.
  • Comprehensive profiling of leading players within the industry.
  • Discuss the Data Warehousing Market Share and the potential of developing new products in line with the market demands.
  • Segmenting the market to explore new business opportunities and anticipating future growth.
  • Identifying long-term prospects, assessing major issues, and suggesting solutions.

Purchase this report (Price 4350 USD for a Single-User License)

COVID 19 Impact Analysis:

COVID 19 has affected the Data Warehousing market severely. The Data Warehousing Market Research explores the contraction that the market is facing and the reasons attributed to this phenomenon. The detailed Data Warehousing Market Industry Trend Analysis, in the report, highlights the new trends that have developed post-pandemic and how companies are realigning their strategies, as well.

Get Covid-19 Impact Analysis for Data Warehousing Market research report

Data Warehousing Market Size and Industry Challenges

The report goes deep into exploring the present Data Warehousing Market Share and decodes the stats behind it. The Data Warehousing Market Research forecasts the possible challenges the industry is still facing with regard to Customer Insights, Competitor Analysis, Supply Chain, Industry Movements, and Trend Tracking. The key challenges of Data Warehousing Industry”: disruption in supply leading to rising trade tensions'; volatility in foreign exchange leading to rising trade tensions'; and 'risk of global economic slowdown.

Reasons to Purchase the Data Warehousing Market Report

  • List of applications, end-users, or product types with gradual growth prospects. Also, it provides data on the market share and every product and application type.
  • Find data on the constraints and approaches preventing the growth of the market.
  • Find various marketing, sales, and distribution channels in the worldwide industry.
  • List of manufacturing equipment and upstream raw materials of Data Warehousing and its manufacturing process.
  • List of market risk and opportunities and a market overview of the Data Warehousing.

Purchase this report - (Price 4350 USD for a Single-User License)

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Fri, 08 Jul 2022 18:00:00 -0500 en-US text/html
Killexams : Telecom Cloud Market Growing at a CAGR 21.4% | Key Player AT&T Inc., BT Group PLC, Verizon Communications Inc., Vodafone Group PLC, China Telecom
Telecom Cloud Market Growing at a CAGR 21.4% | Key Player AT&T Inc., BT Group PLC, Verizon Communications Inc., Vodafone Group PLC, China Telecom

“AT&T Inc. (AT&T), BT Group PLC (BT Group), Verizon Communications Inc. (Verizon), Vodafone Group PLC (Vodafone), China Telecom, Lumen Technologies Inc. (Lumen), Singapore Telecommunications Ltd. (Singapore Telecommunications), Nippon Telegraph and Telephone Corporation (NTT), Orange Business Services, Telefonica S.A (Telefonica).”

Telecom Cloud Market by Type (Public, Private, and Hybrid), Service (Colocation, Network, and Management Services), Application, Cloud Computing Service (SaaS, PaaS, and IaaS), Organization Size, End User, and Region – Global Forecast to 2026

MarketsandMarkets forecasts the global Telecom Cloud Market size to grow from USD 19.8 Billion in 2021 to USD 52.3 Billion by 2026, at a Compound Annual Growth Rate (CAGR) of 21.4% during the forecast period. The presence of various key players in the ecosystem has led to a competitive and diverse market. Technology represents huge opportunities for enterprises enabling remote working in businesses. However, on the other hand, there are significant growth opportunities for Telecom cloud vendors. The reduced Capex and Opex, the importance of accesing the data from anywhere anytime, and the rising need for a virtual environment have overall increased the spending of companies on telecom cloud solutions.

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Colocation service  segment is expected  to grow at the highest CAGR during the forecast period

The colocation service segment is expected to hold the larger market size with telecom cloud solution vendors enabling organizations to centralize, manage, and deliver information in a secure way. The services help manage all the activities by using the infrastructure-as-a-service, platform-as-a-service, and software-as-a-service and also helps in the storage of a large amount of data.  Resource pooling, on-demand service, easy maintenance, large network access, availability, automatic system, security, pay-as-you-go, and measured service are the key features of the telecom cloud. These services provide benefits, which include low latency, lower downtime, and faster transcoding speed for end users.

Banking, financial services and insurance vertical is expected to have a larger market size during the forecast period

The banking, financial services and insurance vertical deals with the need to reduce non-core functions and has started outsourcing them. Outsourcing helps banks minimize costs and maximize efficiency. This results in the requirement for channelized content insights and accurate banking information that can be consolidated through telecom cloud Solution. The collaborations enable banking and financial service providers to offer enhanced facilities by providing them with improved communication options. The solution enables face-to-face interactions between customers and employees to discuss various banking options, located anywhere in the world. Telecom cloud technology also helps with customer experience enhancement. Currently, the telecom cloud market is witnessing increased growth opportunities in the banking, financial services, and insurance vertical. This growth can be attributed to the increasing requirement for telecom cloud to enhance staff training, banking education, and customer communication.

The key and emerging market players in the telecom cloud market include  AT&T Inc. (AT&T), BT Group PLC (BT Group), Verizon Communications Inc. (Verizon), Vodafone Group PLC (Vodafone), China Telecom, Lumen Technologies Inc. (Lumen), Singapore Telecommunications Ltd. (Singapore Telecommunications), Nippon Telegraph and Telephone Corporation (NTT), Orange Business Services, Telefonica S.A (Telefonica), Deutsche Telekom A.G (Deutsche Telekom), Telstra Corporation Limited (Telstra), SK Telecom Co. Ltd (SK Telecom), Saudi Telecom Company (STC), Rogers Communications Inc.(Rogers), and Emirate Tele Group Company PJSC (Etisalat).

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The cloud partners considered in the study includes Amazon Web Services Inc. (Aws), Microsoft Corporation (Microsoft), International Business Machines Corporation (IBM), Oracle Corporation (Oracle), Alphabet Inc. (Google), Alibaba Group (Alibaba Cloud), Dell and Red Hat Inc. (Red Hat)  in the study.

 This research report also studies the strategic alliances and lucrative acquisitions among various global and local players in the telecom cloud ecosystem. These players have adopted various strategies to grow in the global telecom cloud market.

AT&T Inc. is a pioneer in the telecom cloud market. The company primarily focuses on enterprise business services, such as mobility services, cloud services, network services, and cybersecurity services in the telecom cloud landscape. The company provides solutions and services based on the specific needs of end users that enable customers to lower IT infrastructure costs.

The telecom cloud offerings for enterprises are designed in a way to provide best-in-class technology at low operational expenditure (OPEX) and capital expenditure (CAPEX). The company has expanded its product offerings with the help of technological developments and collaborations, and it is expected to do so in the coming years as well.

Verizon is an eminent player in the telecom cloud market. The company is currently focusing on serving its customers, enterprises & government agencies with communications, information, and entertainment products and services in the cloud, mobile, networking & internet, business communications, and security segment to sustain in the competition.

NTT offers a wide range of innovative global ICT solutions, including cloud, network, and security services, helping its customers to work quickly, strengthen their competitiveness, enter new markets, and develop new businesses. The company operates in more than 200 countries worldwide and offers highly reliable enterprise network services comprising VPN services, Hybrid WAN, internet, and cloud connectivity. Its global network is optimized for cloud by utilizing NFV and SDN technologies. It also provides cloud-based communication and collaboration solutions and services

Microsoft provides telecom cloud Solution such as Microsoft Azure and Sphere for Business. These products integrate seamlessly with other Microsoft tools, via Office 365. They help organizations effortlessly synchronizing their workflows from different devices and locations. Microsoft Azure is an online cloud platform with telecom cloud capabilities, which provides the customers with rich experience with low latency and edge compute capabilities. The product has established itself as one of the most used cloud computing tools. Microsoft azure growth is more comparatively to the sphere for business due to continuous solution enhancements, ease of usage, and accessibility

Microsoft focuses on Y-o-Y growth with organic and inorganic growth strategies. For instance, in Sept 2020, Microsoft and Telstra have extended their long-standing strategic partnership to develop Internet of Things (IoT), Edge, artificial intelligence (AI) and digital twin technologies with Microsoft Azure and Telstra’s network. In the same year, Microsoft Azure with AI capabilities are introduced by expanding Microsoft Azure solutions into Etisalat’s network, and its new technologies like Multi-access Edge Computing (MEC) and Network Edge Computing (NEC).

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Mon, 27 Jun 2022 12:01:00 -0500 GetNews en-US text/html
Killexams : Visit The World’s Largest Computer Museum: The Heinz Nixdorf

Most stories in the history of computing took place in one of a small number of places. The wartime code-breaking effort in Bletchley Park led to Colossus, the first programmable electronic computer. Various university campuses in Britain and the US were home to first-generation computers like ENIAC, EDVAC and the Manchester Baby in the late 1940s. Silicon Valley then stole the limelight with the home computer revolution in the 1970s. Naturally, all of these places have their museums celebrating their local achievements, but the world’s largest computer museum is not found in Silicon Valley or on the campus of a famous university. Instead, you have to travel to a small German town called Paderborn, which houses the Heinz Nixdorf Museumsforum, or HNF.

Heinz Nixdorf might not be a household name in America like Jack Tramiel or Steve Jobs, but he was one of Europe’s great computer pioneers. Starting with vacuum tube based machines in 1952, Nixdorf gradually expanded his company into one of the largest computer manufacturers of the 1970s. His products were especially popular among large businesses in the financial sector, such as banks and insurance companies. By the late 1980s however, sales went downhill and the company was eventually acquired by Siemens. Today, the Nixdorf name lives on as part of Diebold-Nixdorf, a major producer of ATMs and checkout machines, reflecting the original company’s focus on the financial industry.

The museum’s roots lie in Heinz Nixdorf’s personal collection of typewriters and other office equipment. Although he already envisioned starting a museum dedicated to computing, his sudden death in 1986 put a stop to that. A few of his employees kept the plan alive however, and in 1996 the HNF was opened in Paderborn. Today the museum is run by a non-profit foundation that aims to provide education in information and communication technology to a wide audience.

The collection is housed in the former worldwide headquarters of Nixdorf Computer AG, a rather imposing 1970s office building covered in gold-tinted windows. Inside,]] you’re reminded of its former life as an office building through its compact layout and low ceilings. It does provide the museum a bit of a cosy feel, unlike, say, the cavernous halls of London’s Science Museum, but don’t let this fool you: at 6,000 m2, the main exhibition area is about twice as large as that of Silicon Valley’s Computer History Museum.

First floor: The Basics of Communication and Calculation

The main exhibit begins with artifacts dating back 5,000 years: clay tablets from Sumeria show how ancient people recorded their thoughts, kept inventories and performed calculations. Devices like the abacus and the quipu from South America show how physical devices can help with arithmetic, which is otherwise a completely abstract science. Writing evolved through a series of different media into the printing press, making written materials available to more people than ever before.

These twin concepts of calculation and communication are carried forward throughout the exhibition. On one side of the hall, various printing techniques show the way to the invention of the typewriter, of which the museum has an impressive collection. On the other side, abacuses evolve into complex mechanical calculators.

If you’ve never laid your hands on one of these machines filled with cams, cranks and levers, then here’s your chance. A helpful computer screen explains all the various steps needed to reset the calculator, dial in the inputs and set the gears in motion to obtain the desired result. The whirr of the gears and the clacking noise of the decimal displays provide an indication as to how much work really needs to be done in order to perform even a simple calculation.

The HNF has made great use of modern technologies to bring its ancient artifacts to life. For example, an interactive exhibit links an abacus to a computer display that shows the state of the beads in real time, giving the user immediate feedback on their actions. But by far the most eye-catching piece of modern tech on this floor is PETRA, a steampunk-style robotic guide: ask her about a specific exhibit and she will physically lead you there and tell the artifact’s story on her integrated display.

An extensive Hall of Fame celebrates the contributions of fifteen pioneering scientists and engineers who laid the foundations for the development of information technology. Among them are Wilhelm Schickard, Blaise Pascal and Gottfried Wilhelm Leibnitz who invented the first calculating machines; Charles Babbage and Ada Lovelace who developed these concepts further into programmable computers; and Alan Turing and John von Neumann who laid the theoretical foundations of information science.

One impressive piece of kit towards the end of the first floor is a fully-functioning relay-based telephone exchange. In front of it are several different telephone models, all connected into a local phone system. You simply pick up one receiver, dial the number of another, hear it ring, and wait for someone to pick it up and talk to you. The most interesting thing goes on right in front of you however: as your phone sends pulses down the line, you can hear the relays clicking and routing your call in real time. Even kids who grew up with smartphones love playing with these phones (“can you hear me?” “yes, I can hear you too!”), although visitors born after 1990 or so might need some instruction first on how to use that weird spinning disk to enter a number.

Second Floor: From Big Iron to Pocket-Sized Gadgets

The second floor is where items begin to appear that most people will recognize as computers. Many of the oldest devices here were made in Germany by the likes of Zuse and Siemens, and processed data using relays and vacuum tubes while storing data on punched cards. These devices often took up entire rooms; one corner houses a typical setup of the ESER 1055, an East German clone of the IBM System/360 mainframe.

Wandering along those racks full of handmade circuit boards gives you a good sense of the enormous advances that were made in the first few decades of the computer era: the processing power of all that hardware barely comes close to that of a 1990s era desktop PC.

Speaking of PCs, what was the first personal computer? While the Altair 8800 from 1974 might pop up in the minds of many, an engineer from the former East Germany who once visited the museum claims that his design, the D4a from 1962, should rightfully have that title. After all, it was a programmable calculating device that could store data, was meant for use by one person, and could fit on a (sturdy) desk. With just 200 transistors it managed to perform about 2,000 operations per second, and could store 4,096 words, each 33 bits wide, on its magnetic drum memory.

Several corners of the museum are dedicated to the social aspects of computing. The history of the office is described in detail, from medieval desks where monks copied Bibles to modern remote working via video link.

Another interesting social concept linking computing and communication is that of cryptography. The museum has two original Enigma machines, as well as several other cryptographic machines from various countries. A separate display case contains artefacts related to the hacking and phreaking scene, including an original Cap’n Crunch whistle – the one that emitted the famed 2600 Hz frequency that could be used to make free long-distance phone calls in the 1970s. Especially noteworthy are several artefacts belonging to the Chaos Computer Club, one of the oldest hacker collectives still in existence. Founded in West Berlin in 1981, the CCC became famous for breaking into banking systems in the 1980s, and for other rebellious acts like distributing modems that enabled German computer users to go online, at a time when connecting unauthorised devices to the phone network was strictly prohibited.

The world’s most famous codebreaker, Alan Turing, is also featured prominently, with one of the two Enigmas located in his booth. But he is of course also known for the Turing machine, the abstract model of a general computing device that carries his name. To illustrate its working principle, the HNF commissioned an electromechanical Turing machine model that visitors can experiment with.

The section titled “Computers for everyone” contains home computers and professional PCs from the 1970s to the 1990s. It’s a comprehensive collection of all big names from that era: the Commodore PET, the Apple Lisa, IBM’s Personal Computer, and of course the most expensive exhibit of all: a working Apple I. In fact, most of these computers are still working and are demonstrated during special events. At other times you can still try out their software in one of several emulator booths.

Where the first floor featured mechanical calculators, the second floor has electronic ones. And not just a few, either: a huge display case shows more than 700 different types dating from the 1960s to the late 1990s. If you went to school in those days, chances are good you’ll find the one you used somewhere in this collection. Again, all big names are represented: the early Canon Pocketronic, the scientific HP-35, the Sharp PC-1210 running BASIC, and the TI-84 and Casio Fx series graphing calculators that are still popular today.

Right next to the calculator wall is an exhibit that shows what a simple four-function calculator would look like if one were to build it using technology available in the 1960s. Instead of an integrated circuit it has a massive stack of circuit boards with hundreds of discrete transistors; instead of a low-power LCD screen it has a nixie tube display. It performs calculations in exactly the same way as a pocket calculator, although at much slower speed. So slow in fact, that you can track the flow of digits inside its circuitry in real time. This beautiful exhibit was made by the same egineer who also made the modern re-creation of the Elektronensaldierer ES 24.

Towards the end of the main exhibition area is a section dedicated to robotics and artificial intelligence. Fans of Claude Shannon will be pleased to find a recreation of Theseus, Shannon’s electro-mechanical maze-navigating mouse robot.

A humanoid robot that looks like a 40-year old woman
Nadine felt like a clear demonstration of the uncanny valley.

A more modern type of AI is implemented in Nadine, a human-like robot that can have a conversation with you, although on our visit she struggled to provide answers more useful than “I don’t know about that”; you’re probably going to have a more meaningful conversation with the voice assistant inside your smartphone. Then again, Nadine was built in 2013, which makes her a bit of a dinosaur in computer years.

Also present are several classic home robots from the ’80s and ’90s like Omnibot and Aibo, as well as numerous types of industrial robots. One called Beppo spends all day sweeping its enclosure with a broom, occasionally interacting with visitors. Naturally, you can also get your portrait drawn by Vincent, the one-armed pen-wielding robot artist.

The HNF does not disappoint when it calls itself the world’s largest computer museum: even spending a full day inside isn’t enough to fully appreciate its vast collection. But calling it simply a computer museum does not fully do it justice, as its collection covers way more than just computers. Whether you’re into telecoms gear, cryptography, the social aspects of information technology or the fundamentals of programming, there’s bound to be some corner of the museum that will have you hooked.

Knowledge of German is not required to appreciate the museum as most exhibits have bilingual German and English descriptions. For the few that don’t, any mobile translation app should be able to help; if you’re still confused, the museum’s human and robot staff are always on hand. In short, the HNF is definitely worth visiting if you’re in the area, and at just eight euros per adult it’s an absolute bargain as well.

Tue, 02 Aug 2022 12:00:00 -0500 Robin Kearey en-US text/html
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"Cisco (US), IBM (US), Broadcom CA Technologies (US), Micro Focus (UK), Juniper Networks (US), Nokia (Finland), Ericsson (Sweden), ManageEngine, a Division of Zoho Corporation (US), Huawei (China), LiveAction (US), NETSCOUT (US), Progress (Ipswitch) (US), Paessler (Germany), Cubro Network Visibility (Austria), Kentik (US), VIAVI Solutions (US), Kaseya (US)."

Network Management Systems Market by Component, Enterprise Size, Deployment Mode, Business Function (Accounting & Legal, Sales & Marketing, and Procurement & Supply Chain) Vertical and Region - Global Forecast to 2027

The Network Management System Market size to grow from USD 9.3 billion in 2022 to USD 14.6 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 9.4% during the forecast period. Various factors such as growing demand for better optimization of business operations, rise in the need for in-depth visibility into network security, and maintaining QoE and QoS are expected to drive the adoption of network management system.

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As per verticals, the government segment to grow at highest CAGR during the forecast period

The network management system market is segmented on verticals into BFSI, IT & telecom, government, manufacturing, healthcare, retail, transportation & logistics, and others (education and hospitality). As per verticals, the government vertical is expected to grow at the highest CAGR during the forecast period. This vertical is one of the major revenue contributors to the NMS market and is expected to be a promising vertical in the future as well. Since businesses are changing, the network infrastructure continues to be a significant backbone, linking users to the necessary IT resources and enabling immediate distribution of information. The change in the government network infrastructure is driving the growth of the NMS market.

On-premises Segment to grow at the highest CAGR during the forecast period

As per deployment mode, On-premises Segemnt to grow at the highest CAGR for the network management system market during the forecast period. The network management system market by deployment mode is segmented into cloud and on-premises. The on-premises solutions are seen to be in greater demand, due to their wide range of functionalities, such as high-end security, easy deployment, and complete access to network solutions. With advancements in technology, enterprises and service providers are seen to prefer cloud-based network management solutions, as they offer various benefits, such as a pay-per-use model, flexibility, speed inaccessibility, and low installation and maintenance costs.

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Some major players in the network management system market include Cisco (US), IBM (US), Broadcom CA Technologies (US), Micro Focus (UK), Juniper Networks (US), Nokia (Finland), Ericsson (Sweden), ManageEngine, a Division of Zoho Corporation (US), Huawei (China), LiveAction (US), NETSCOUT (US), Progress (Ipswitch) (US), Paessler (Germany), Cubro Network Visibility (Austria), Kentik (US), VIAVI Solutions (US), Kaseya (US), Extreme Networks (US), eG Innovations (US), Colasoft (China), SolarWinds (US), ExtraHop Networks (US), Riverbed (US), Accedian (Canada), BMC Software (US), HelpSystems (US), and AppNeta (US). These players have adopted various organic and inorganic growth strategies, such as new product launches, partnerships and collaborations, and mergers and acquisitions, to expand their presence in the global network management system market.

Broadcom is a publicly held global infrastructure technology provider that helps its clients in innovation, collaboration, and engineering excellence. The company focuses on technologies that connect the world in collaboration with industry leaders such as Avago Technologies, LSI, Broadcom Corporation, Brocade, and CA Technologies. The company is a global provider in numerous product segments, serving the world’s most successful companies. The company has a wide product and solution portfolio for segments such as storage and systems, wireless, wired connectivity, optical products, Broadcom software, mainframe software, enterprise software, and security. It caters its products to several companies and has a presence in more than 15 countries across North America, Europe, the Middle East & Africa, and Asia Pacific. Broadcom’s NMS offering includes the DX NetOps Platform. The platform converts inventory, topology, device metrics, faults, and flow and packet analysis into actionable intelligence for network operations teams. It is complemented by its AIOps solution that enables IT teams to establish proactive, autonomous remediation capabilities across applications, infrastructure, and networks for providing superior user experiences.

Cisco gear, software, and service options are implemented to build Internet solutions that allow users, corporations, and governments to access information anytime. Cisco has also developed the use of the Internet in its commercial operations and provides consulting solutions depending on its expertise to assist other firms worldwide. Cisco researchers have been at the forefront of IP-based networking technology development from the firms inception. The development of industry-leading solutions in core routing and switching technologies, as well as advanced technologies in areas such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology, continues this IP innovative history. The company sells its products and solutions, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers. Cisco provides SD-WAN, a secure, cloud-scale architecture that is accessible, programmable, and scalable. Likewise, Cisco Application Centric Infrastructure (Cisco ACI) is an industry-leading secure, accessible, and broad SDN solution. This solution delivers an intent-based networking structure to accelerate responsiveness in data centers. The company caters to clientele all over the world and generates its revenue majorly from the Americas, Europe, the Middle East & Africa, and Asia Pacific.

Juniper Networks is a leading provider of networking and cybersecurity solutions for service providers, enterprises, and public sectors. The company designs, develops, and sells network products and solutions worldwide. Juniper Networks provides network automation solutions that transform the network experience of users with resilient, closed-loop, and intent-driven automation powered by AI and ML. NorthStar Controller provides flexible traffic engineering solutions, which simplify and automate the provisioning, management, and monitoring of segment routing and IP/MPLS flows across large networks. NorthStar Planner is a network planning and simulation tool that provides in-depth network views, health audits, and scenario planning without impacting the live network of users.

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