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Corporate voice and telephony services have transformed from traditional public-switched telephone networks (PSTNs) and private branch exchanges (PBXs) to voice over IP (VoIP) and IP PBXs, often combined with digital fax, videoconferencing, instant messaging and mobile communications. That means VoIP and telephony certifications now focus on digital communications, along with a good mix of IP networking protocols and methods to support such traffic and to maintain service quality.

In this article, we feature five solid VoIP and telephony certifications from Avaya, Certification Partners, Cisco, Digium (Asterisk) and Microsoft. Unified communications cover a lot of voice and telephony ground, and it adds video and other solutions to the lineup as well.

Salary is a significant consideration when deciding whether to pursue a VoIP and telephony certification. SimplyHired lists $106,149 as the average salary for a VoIP engineer, although Glassdoor‘s average for a VoIP engineer is noticeably lower at $83,772. Still, a salary just under $85,000 is a worthwhile goal in the industry, with a good growth path into more senior positions readily attainable.

To help determine our top five VoIP and telephony certifications, we performed an informal job board survey. That data indicates the number of job posts in which our featured certifications were mentioned on one specific day. The data should provide you an idea of the relative popularity of each certification. [Interested in Business Phone Systems? Check out our top picks.]

Job Board Search Results (in alphabetical order, by certification)

Certification SimplyHired Indeed LinkedIn Jobs Linkup Total
ACIS (Avaya) 142 172 57 94 468
CCNP: Collaboration (Cisco) 489 567 348 309 1,713
CTP (Certification Partners) 64 25 101 167 357
dCAP (Asterisk) 14 14 18 3 49
MCSE: Productivity (Microsoft) 252 294 136 137 819

ACIS: Avaya Certified Implementation Specialist

Avaya is one of the leading solution providers of business communications and collaboration systems. As a spinoff of Lucent Technologies, itself an offspring of Bell Labs, Avaya’s roots are firmly planted in telephony. Certification solution tracks are currently offered in two concentrations: sales and sdesign, and services.

The Avaya Certified Implementation Specialist (ACIS) certification falls into the Services track and recognizes an individual’s ability to install, deploy, test and troubleshoot Avaya products at a beginning to intermediate skill level. Several credentials are available for the ACIS certification:

  • Avaya IP Office Contact Center
  • Avaya CallPilot
  • Avaya Communication Server 1000 for Avaya Aura
  • Avaya Aura Contact Center
  • Avaya Aura Contact Center CCT and Multimedia
  • Avaya Aura Call Center Elite – New

Candidates interested in the Sales and Design solution track should check out the Avaya Certified Design Specialist (ACDS), Avaya Professional Design Specialist (APDS) and the Avaya Professional Sales Specialist (APSS) certifications.

Note: Some Avaya credentials are available only to Avaya partners and associates, while others are open to all takers. See the Avaya Professional Credential Program Overview for details. Individuals not affiliated with a specific organization can create a “non-relationship” account on the Avaya Learning site to purchase a certification exam.

For most topics, Avaya recommends candidates have two years of experience in relevant technologies plus one more year implementing the core product. Each ACIS certification remains valid for two years.

ACIS facts and figures

Certification Name Avaya Certified Implementation Specialist (ACIS)
Prerequisites & Required Courses Training recommended. Candidates should check the certification page for individual solution track for details. Training costs vary by solution track, but candidates can expect to pay $1,400 to $3,500 per course. Some tracks recommend multiple courses.

Two years of experience in relevant technologies plus one year of experience in implementing the Avaya products recommended.

Number of Exams One or more exams per credential.

See the test and training requirements for each credential. Visit the Credential Program web page, click the ACIS box twice in the Services Credentials category and then click on each ACIS credential listed on the right side of the page.

Cost per Exam Most exams are $125. Exams administered by Pearson VUE or online through the Avaya Learning Center.
URL https://www.avaya-learning.com/lms/#/credentials/credential-program (Services Credentials category)
Self-Study Materials  Avaya Learning Partners offer training for each exam; costs range from $1,400 to $3,500 per course.

CCNP Collaboration: Cisco Certified Network Professional Collaboration

Cisco remains one of the world’s dominant IP telephony players. Its Collaboration certifications are available at associate, professional and expert levels, where our top-five pick is the mid-level Cisco Certified Network Professional (CCNP).

The Collaboration certification portfolio is geared toward network professionals and network engineers who work with voice and video, particularly Cisco Collaboration solutions. Targeted skills include configuring and implementing Cisco Collaboration solutions, planning and designing video network collaborations, and maintaining implemented solutions.

Candidates are required to pass four exams to earn the CCNP Collaboration credential. Training is optional but recommended. Candidates can expect to pay about $3,800 for live classroom or virtual courses.

Recertification is required every three years for CCNPs. To maintain this credential, holders must pass any current 642-XXX or 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or the Cisco Certified Architect (CCAr) interview and board review.

CCNP collaboration facts and figures

Certification Name Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Prerequisites & Required Courses A valid CCNA Collaboration certification or any Cisco CCIE or CCDE certification. Training recommended but not required.
Number of Exams Four exams:

300-070: Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1)

300-075: Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2)

300-080: Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)

300-085: Implementing Cisco Collaboration Application v1.0 (CAPPS)

Each exam: 75 minutes in length, 50-75 questions

Cost per Exam $300 per exam, $1,200 total. Exams administered by Pearson VUE.
URL http://www.cisco.com/c/en/us/training-events/training-certifications/certifications/professional/ccnp-collaboration.html
Self-Study Materials Cisco maintains links to the course syllabus, study groups, test prep materials, practice exams and more on the Cisco Learning Network Collaboration (CCNP) web page. test pages also contain links to instructor-led training and e-learning opportunities. Numerous collaboration publications are available through Cisco Press.

CTP: Certification Partners Convergence Technologies Professional

The vendor-neutral CTP certification was developed by Certification Partners and the Telecommunications Industry Association (TIA). It’s also endorsed by industry leaders such as Cisco, Avaya, Mitel, Toshiba and Vertical. Many of these leaders either accept the CTP as a stepping stone or prerequisite to their credential programs or recommend the CTP for training and preparation. Certification Partners maintains a complete list of endorsements from telecommunication leaders.

The CTP requires the successful completion of one test that focuses on methods, concepts and best practices in the following areas:

  • Data and internet protocol (IP) networking for convergent networks
  • Voice and telephony services, functions, and technologies
  • Convergence technologies

Certification Partners also offers the Convergent Network Technologies (CCNT) certification, which aims at professionals who sell and support convergence services, as well as the CIW certifications in networking and security, web technologies and design and development. Candidates interested in working in the field of convergence who do not yet possess the requisite experience are advised to first obtain the CCNT credential and then gain the required experience.

Certification Partners does not require recertification to maintain the CTP.

CTP facts and figures

Certification Name Convergence Technologies Professional (CTP)
Prerequisites & Required Courses CCNT recommended or a minimum of 18 to 24 months of experience in all three knowledge domain areas: Data and Internet Protocol Networking for Convergent Networks; Voice and Telephony Services, Functions and Technologies; and Convergence Technologies.

Training strongly recommended.

Number of Exams One exam: TT0-201 (administered through CTC Online), 65 questions, 90 minutes, 75 percent required to pass.
Cost per Exam $225
URL http://www.ctpcertified.com/certification
Self-Study Materials CTP training is recommended; five-day instructor-led training, $3,395 (includes study guides and test voucher). CTP training products are available from the CTP store (student courseware $199).

dCAP: Digium Certified Asterisk Professional

Since its humble beginnings as an open source project in 1999, Asterisk has grown exponentially and become a well-recognized and respected framework for communication and conference servers, VoIP gateways and IP PBX systems. Asterisk can be found in more than 170 countries, powering more than 2 million servers worldwide. Per Digium (which maintains Asterisk in conjunction with the Asterisk community), Asterisk runs in most of the Fortune 1000 companies.

With such widespread popularity, it’s only natural that professionals with Asterisk skills are in demand. To meet industry needs, Digium offers several training courses (Asterisk EssentialsFast Start and Advanced), as well as the Digium Certified Asterisk Professional (dCAP) and Digium Certified Asterisk Administrator (dCAA) certifications.

The dCAP targets experienced Asterisk professionals. Candidates are expected to possess real-world experience (typically a minimum of three to 24 months), in-depth knowledge of Linux (basic administration, manipulating files and modifying configuration files) and Asterisk experience (installation, Asterisk dial plan format and syntax, use of basic CLI commands and registration of VoIP devices). Other recommended skills include basic programming and scripting languages (Perl, Bash, C and/or C++, for example) and an understanding of VoIP protocols.

Candidates must pass a two-part exam, which consists of a written test and a practical lab test (in which you configure a PBX), to earn the credential. While there are no prerequisites, the Asterisk Advanced training course is highly recommended before attempting the exam.

Although the Digium website doesn’t specify recertification requirements, dCAP certification is granted for a “specific released, stable version of Asterisk.”

dCAP Facts and Figures

Certification Name Digium Certified Asterisk Professional (dCAP)
Prerequisites & Required Courses None required. Asterisk Advanced training course highly recommended, along with 3 to 24 months of real-world experience, working knowledge of setting up and maintaining an Asterisk server, and familiarity with Asterisk trial configuration files. (Training costs approximately $2,650.)
Number of Exams Two exams (115-question written exam, plus a practical lab exam).
Cost per Exam $510. Prices may vary by geography.
URL www.digium.com/training/asterisk/certifications/dcap
Self-Study Materials Training courses available. Recommended reading: Asterisk: The Definitive Guide, 4th edition, by Russell Bryant, Leif Madsen and Jim Van Meggelen. O’Reilly Media: May 2013. ISBN-13: 978-1-4493-3242-6 ($46.99 for eBook, $54.99 for print version).

MCSE (Microsoft Certified Solutions Expert): Productivity

Microsoft rolled out several new MCSE certifications in 2016, including the MCSE: Productivity. Although this certification is geared toward enterprise-grade hybrid and cloud solutions for Microsoft Office, it allows candidates to specialize in any of several Microsoft technologies, including Skype for Business.

To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass an elective test from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends at least three years of experience.

The MCSE: Productivity credential doesn’t expire. However, credential holders are encouraged to re-earn the certification each year by passing another elective exam. Doing so indicates your desire to stay current on technologies and broaden your skillset, and you’ll post another entry to your certification transcript.

MSCE Productivity facts and figures

Certification Name MCSE: Productivity
Prerequisites & Required Courses MCSA: Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification.

Three or more years of experience recommended

Number of Exams Candidates must pass one of the following exams:

Exam 70-345: Designing and Deploying Microsoft Exchange Server 2016

Exam 70-339: Managing Microsoft SharePoint Server 2016

Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015

Exam 70-334: Core Solutions of Microsoft Skype for Business 2015

Exam 70-331: Core Solutions of Microsoft SharePoint Server 2013

Exam 70-332: Advanced Solutions of Microsoft SharePoint Server 2013

Exam 70-341: Core Solutions of Microsoft Exchange Server 2013

Exam 70-342: Advanced Solutions of Microsoft Exchange Server 2013

Cost per Exam $165 per exam. Exams administered by Pearson VUE.
URL https://www.microsoft.com/en-us/learning/mcse-productivity-certification.aspx
Self-Study Materials Microsoft Learning provides links to training, practice exams by third-party vendors (including MeasureUp), case studies, test study groups and more. Links to community support forums and other resources are listed on each test web page. Microsoft also offers various training options through its Microsoft Official Courses On-Demand (MOC On-Demand) program.

Beyond the top five: More VoIP and telephony certifications

The SIP School, a part of Vocale Ltd. in the U.K., offers a range of affordable, vendor-neutral VoIP and SIP certifications, including the SIP School VVoIP Professional (SSVVP). The SSVVP was on our top five list for the last few years but was replaced by the MCSE: Productivity in 2018, owing mainly to interest from employers.

The ZyXEL Certified Network Professional – VoIP (ZCNP VoIP) is another good certification, which is vendor-specific and therefore geared toward networking professionals who support ZyXEL products.

3CX offers a certification program for professionals who deploy, manage and support 3CX IP PBX systems. The 3CX credentials are offered in three tiers: basic, intermediate and advanced.

Lots of community colleges and universities offer network VoIP and telephony courses or certificate programs as well, such as Florida Community College, College of DuPage and Riverland Community College.

Tue, 11 Oct 2022 12:00:00 -0500 en text/html https://www.businessnewsdaily.com/10816-best-voip-telephony-certifications.html
Killexams : IBM Study: Supply Chain Leaders Are Investing in AI and Automation to Navigate Supply Chain Uncertainties and Boost Sustainability
  • Almost half (47%) of surveyed CSCOs said they have introduced new automation technologies in the last two years.

  • Surveyed CSCOs ranked sustainability as their third biggest challenge in the next few years, trailing only supply chain disruptions and technology infrastructure.

  • "The Innovators" are modernizing their technology infrastructure – 56% of those respondents are currently operating on hybrid cloud, and 60% are investing in digital infrastructure to scale and deliver value.

ARMONK, N.Y., Sept. 20, 2022 /CNW/ -- A new IBM (NYSE: IBM) Institute for Business Value (IBV) study "Own Your Transformation" unveils how Chief Supply Chain Officers (CSCOs) are navigating significant supply chain challenges brought on by a global COVID-19 pandemic, inflation, climate change and geopolitical events, and how they plan to future-proof their supply chains.

The survey* of 1,500 CSCOs and Chief Operating Officers (COOs) reveals that they are increasing investments in automation, AI and intelligent workflows, ecosystems and sustainability, and are reimagining their supply chain operations.

"To effectively combat the unprecedented supply chain stressors like inflation, it's imperative that CSCOs focus on using analytics, AI and automation initiatives to build intelligent, resilient, and sustainable supply chains," said Jonathan Wright, IBM Consulting Global Managing Partner, Sustainability Services and Global Business Transformation. "Automation and AI can enable CSCOs and their organizations to collect data, identify risk, validate documentation, and provide audit trails, even in high inflationary periods, while also managing their carbon, waste, energy and water consumption."

Key study findings show that:

CSCOs are embracing AI and automation technologies to provide interconnectivity with partners and suppliers and to enable sustainable operations and predictability.

  • Almost half (47%) of surveyed CSCOs said they have introduced new automation technologies in the last two years—an approach that can add predictability, flexibility, and intelligence to supply chain operations, and they're using AI to help monitor and track performance.

Sustainability is both a challenge and a force for change.

  • Surveyed CSCOs rank sustainability as their third biggest challenge in the next few years, trailing only supply chain disruptions and technology infrastructure.

  • 52% place sustainability at or near the top of their priority list.

  • 50% report that their sustainability investments will accelerate business growth.

  • They tell us that they experience the most direct pressure for sustainability transparency from: investors (56%), board members (50%) and customers (50%).

"The Innovators": 20% of respondents stand apart for accelerating their data-led innovation to prepare for a precarious future, and this group is already outperforming peers on key metrics including reporting 11% higher annual revenue growth. They are:

  • Integrating automated workflows across organizational functions and with their partners for real-time visibility, insights, and action (95% more than other CSCOs).

  • Modernizing their technology infrastructure – 56% are currently operating on hybrid cloud, and 60% are investing in digital infrastructure to scale and deliver value.

  • Extending their sustainability initiatives, creating new products and services. 58% see opportunities to Boost customer engagement through sustainability imperatives.

  • Focusing deeper on cybersecurity (nearly 20% more than other CSCOs).

The full study is available at: 
https://www.ibm.com/thought-leadership/institute-business-value/c-suite-study/csco

*Methodology
In cooperation with Oxford Economics, the IBM Institute for Business Value surveyed 1,500 CSCOs and COOs from 35+ countries and 24 industries as part of the 26th edition of the IBM C-suite Study series. To simplify, we refer to the full population as CSCOs.

About the IBM Institute for Business Value 
For two decades, the IBM Institute for Business Value has served as the thought leadership think tank for IBM. What inspires us is producing research-backed, technology-informed strategic insights that help leaders make smarter business decisions. From our unique position at the intersection of business, technology, and society, we survey, interview, and engage with thousands of executives, consumers, and experts each year, synthesizing their perspectives into credible, inspiring, and actionable insights. To stay connected and informed, sign up to receive IBV's email newsletter at ibm.com/ibv. You can also follow @IBMIBV on Twitter or find us on LinkedIn at https://www.linkedin.com/showcase/ibm-institute-for-business-value/

Media Contact
Tricia Vuiton
IBM External Relations
Email: tavuiton@us.ibm.com
Phone: +1 (845) 490-7582

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SOURCE IBM

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Killexams : New IBM Study Finds Cybersecurity Incident Responders Have Strong Sense of Service as Threats Cross Over to Physical World

-      Sense of duty to protect others cited amongst the top reasons 77% of respondents entered Incident Response (IR)

-      Ransomware has exacerbated the psychological demands of IR for 81% of respondents

-      Majority of respondents have sought out mental health assistance due to their experiences responding to cyberattacks

CAMBRIDGE, Mass., Oct 3, 2022 /PRNewswire/ -- IBM Security (NYSE: IBM) today announced the results of a global survey that examines the critical role of cybersecurity incident responders at a time when the physical and digital worlds are increasingly converging. The study, released during National Cybersecurity Awareness Month, found that incident responders surveyed – the frontline responders to cyberattacks – are primarily driven by a strong sense of duty to protect others; a responsibility that's increasingly challenged by the surge of disruptive attacks, from the proliferation of ransomware attacks to the accurate rise of wiper malware.

Cybersecurity Awareness Month - IBM Security Sense of Duty

Organizations that are essential to the global economy, supply chains and the movement of goods have become prime targets for disruptive attacks. In 2021 IBM Security X-Force observed cyberattacks against energy companies quadrupling from the year prior, while manufacturers saw more ransomware attacks than any other industry – from food manufacturers to medical devices, cars and steel manufacturers. As cyberattacks threaten essential services to our daily needs, incident responders in these industries are faced with more pressure to defend the digital front line. In fact, 81% of respondents stated that the rise of ransomware has exacerbated the psychological demands associated to cybersecurity incidents.

The global survey of over 1,100 cybersecurity incident responders in 10 markets, conducted by Morning Consult and sponsored by IBM Security, revealed trends, and challenges that incident responders experience due to the nature of their profession. Some key highlights include:

  • A Sense of Service – Over a third of incident responders were attracted to the field by a sense of duty to protect and opportunity to help others and businesses. For nearly 80% of respondents, this was one of the top reasons attracting them to IR.
  • Fighting Multiple Battlefronts – Amid a growing number of cyberattacks in accurate years, 68% of incident responders surveyed stated it's common to be assigned to respond to two or more overlapping incidents simultaneously.
  • Impact on Daily Life – The high demands of cybersecurity engagements also affect incident responders' personal lives, with 67% experiencing stress or anxiety in their daily lives. Insomnia, burnout and impact on social life or relationships followed as effects respondents cited. Despite these challenges, the vast majority acknowledged they have a strong support system in place.

"The real-world repercussions that cyberattacks now have are causing public safety concerns and market-stressing risks to grow," said Laurance Dine, Global Lead, IBM Security X-Force Incident Response. "Incident responders are the frontline defenders standing between cyber adversaries causing disruption and the integrity and continuity of critical services. IBM salutes all IR teams  across the cybersecurity community, and the essential role they play in defending the digital front line."

An Uneven Battlefield

In accurate years, not only have cyberattacks become more disruptive, but their sheer volume has increased. X-Force saw a nearly 25% rise in cybersecurity incidents its IR team engaged in from 2020 to 2021. Add to that, Check Point Software Technologies research indicates  a 50% increase in overall network attacks per week in 2021 compared to 2020. But as the industry is called to respond to a growing number of cyberattacks, there's only a finite number of security professionals specifically trained and skilled to respond to cybersecurity incidents.

As a result, while many IR teams are forced to take on multiple battlefronts, businesses could be left without the necessary resources to mitigate and recover from cyberattacks. The IBM study found that 68% of incident responders surveyed find it common to simultaneously need to respond to two or more cybersecurity incidents, highlighting a field that is constantly engaged. Amongst U.S. respondents 34% said the average length of an IR engagement was 4-6 weeks, while a quarter cited the first week as often the most stressful or demanding period of the engagement. During this period about a third of respondents work more than 12 hours per day on average.

A Strong Support System in Place

As incident responders take on the pressure and high demands associated with cyber response, the overwhelming majority of respondents acknowledged they have a strong support system in place. Specifically, most respondents feel their leadership has a strong understanding of the activities IR involves, while 95% say it provides the necessary support structure for them to be successful. As well, 84% state they have adequate access to mental health support resources, with many respondents (64%) seeking out mental health assistance due to the demanding nature of responding to cyberattacks.

But businesses can further support incident responders, whether in-house Blue Teams or the external IR teams they engage in the event of a cyber crisis, by prioritizing cyber preparedness and creating plans and playbooks that are customized to their environment and resources. This can help enable a more agile and quick response at the onset of an incident and alleviate an unnecessary layer of pressure across the business.

To that end, situational awareness of their infrastructure is important. Businesses can focus on testing their state of readiness through simulation exercises, not only to get a feel of how their teams will react under attack, but to provide opportunities to correctly integrate multiple teams that are engaged during a cyber incident.

Additional Resources

  • Read the complete findings from IBM Security's Incident Responder study
  • Celebrate and recognize incident responders this Cybersecurity Awareness Month here
  • Read a Security Intelligence blog on incident responders holding the digital frontline
  • To register for IBM Security X-Force's incident response webinar, "Tales from the Digital Frontlines," on Wednesday, October 12 at 1:00 pm ET, sign up here
  • Schedule a consult with IBM Security X-Force

About IBM Security
IBM Security offers one of the most advanced and integrated portfolios of enterprise security products and services. The portfolio, supported by world-renowned IBM Security X-Force® research, enables organizations to effectively manage risk and defend against emerging threats. IBM operates one of the world's broadest security research, development, and delivery organizations, monitors 150 billion+ security events per day in more than 130 countries, and has been granted more than 10,000 security patents worldwide. For more information, please check www.ibm.com/security, follow @IBMSecurity on Twitter or visit the IBM Security Intelligence blog.

Contact:
Georgia Prassinos
IBM Security Communications 
gprassinos@ibm.com

IBM Corporation logo. (PRNewsfoto/IBM)

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SOURCE IBM

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Killexams : IBM Study: Supply Chain Leaders Are Investing in AI and Automation to Navigate Supply Chain Uncertainties and Boost Sustainability
  • Almost half (47%) of surveyed CSCOs said they have introduced new automation technologies in the last two years.

  • Surveyed CSCOs ranked sustainability as their third biggest challenge in the next few years, trailing only supply chain disruptions and technology infrastructure.

  • "The Innovators" are modernizing their technology infrastructure – 56% of those respondents are currently operating on hybrid cloud, and 60% are investing in digital infrastructure to scale and deliver value.

ARMONK, N.Y., Sept. 20, 2022 /PRNewswire/ -- A new IBM (NYSE: IBM) Institute for Business Value (IBV) study "Own Your Transformation" unveils how Chief Supply Chain Officers (CSCOs) are navigating significant supply chain challenges brought on by a global COVID-19 pandemic, inflation, climate change and geopolitical events, and how they plan to future-proof their supply chains.

The survey* of 1,500 CSCOs and Chief Operating Officers (COOs) reveals that they are increasing investments in automation, AI and intelligent workflows, ecosystems and sustainability, and are reimagining their supply chain operations.

"To effectively combat the unprecedented supply chain stressors like inflation, it's imperative that CSCOs focus on using analytics, AI and automation initiatives to build intelligent, resilient, and sustainable supply chains," said Jonathan Wright, IBM Consulting Global Managing Partner, Sustainability Services and Global Business Transformation. "Automation and AI can enable CSCOs and their organizations to collect data, identify risk, validate documentation, and provide audit trails, even in high inflationary periods, while also managing their carbon, waste, energy and water consumption."

Key study findings show that:

CSCOs are embracing AI and automation technologies to provide interconnectivity with partners and suppliers and to enable sustainable operations and predictability.

  • Almost half (47%) of surveyed CSCOs said they have introduced new automation technologies in the last two years—an approach that can add predictability, flexibility, and intelligence to supply chain operations, and they're using AI to help monitor and track performance.

Sustainability is both a challenge and a force for change.

  • Surveyed CSCOs rank sustainability as their third biggest challenge in the next few years, trailing only supply chain disruptions and technology infrastructure.

  • 52% place sustainability at or near the top of their priority list.

  • 50% report that their sustainability investments will accelerate business growth.

  • They tell us that they experience the most direct pressure for sustainability transparency from: investors (56%), board members (50%) and customers (50%).

"The Innovators": 20% of respondents stand apart for accelerating their data-led innovation to prepare for a precarious future, and this group is already outperforming peers on key metrics including reporting 11% higher annual revenue growth. They are:

  • Integrating automated workflows across organizational functions and with their partners for real-time visibility, insights, and action (95% more than other CSCOs).

  • Modernizing their technology infrastructure – 56% are currently operating on hybrid cloud, and 60% are investing in digital infrastructure to scale and deliver value.

  • Extending their sustainability initiatives, creating new products and services. 58% see opportunities to Boost customer engagement through sustainability imperatives.

  • Focusing deeper on cybersecurity (nearly 20% more than other CSCOs).

The full study is available at: 
https://www.ibm.com/thought-leadership/institute-business-value/c-suite-study/csco

*Methodology
In cooperation with Oxford Economics, the IBM Institute for Business Value surveyed 1,500 CSCOs and COOs from 35+ countries and 24 industries as part of the 26th edition of the IBM C-suite Study series. To simplify, we refer to the full population as CSCOs.

About the IBM Institute for Business Value 
For two decades, the IBM Institute for Business Value has served as the thought leadership think tank for IBM. What inspires us is producing research-backed, technology-informed strategic insights that help leaders make smarter business decisions. From our unique position at the intersection of business, technology, and society, we survey, interview, and engage with thousands of executives, consumers, and experts each year, synthesizing their perspectives into credible, inspiring, and actionable insights. To stay connected and informed, sign up to receive IBV's email newsletter at ibm.com/ibv. You can also follow @IBMIBV on Twitter or find us on LinkedIn at https://www.linkedin.com/showcase/ibm-institute-for-business-value/

Media Contact
Tricia Vuiton
IBM External Relations
Email: tavuiton@us.ibm.com
Phone: +1 (845) 490-7582

IBM Corporation logo. (PRNewsfoto/IBM)

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SOURCE IBM

Mon, 19 Sep 2022 22:03:00 -0500 en-US text/html https://finance.yahoo.com/news/ibm-study-supply-chain-leaders-100000942.html
Killexams : New IBM Study Finds Cybersecurity Incident Responders Have Strong Sense of Service as Threats Cross Over to Physical World

-      Sense of duty to protect others cited amongst the top reasons 77% of respondents entered Incident Response (IR)

-      Ransomware has exacerbated the psychological demands of IR for 81% of respondents

-      Majority of respondents have sought out mental health assistance due to their experiences responding to cyberattacks

CAMBRIDGE, Mass., Oct 3, 2022 /PRNewswire/ -- IBM Security (NYSE: IBM) today announced the results of a global survey that examines the critical role of cybersecurity incident responders at a time when the physical and digital worlds are increasingly converging. The study, released during National Cybersecurity Awareness Month, found that incident responders surveyed – the frontline responders to cyberattacks – are primarily driven by a strong sense of duty to protect others; a responsibility that's increasingly challenged by the surge of disruptive attacks, from the proliferation of ransomware attacks to the accurate rise of wiper malware.

Cybersecurity Awareness Month - IBM Security Sense of Duty

Organizations that are essential to the global economy, supply chains and the movement of goods have become prime targets for disruptive attacks. In 2021 IBM Security X-Force observed cyberattacks against energy companies quadrupling from the year prior, while manufacturers saw more ransomware attacks than any other industry – from food manufacturers to medical devices, cars and steel manufacturers. As cyberattacks threaten essential services to our daily needs, incident responders in these industries are faced with more pressure to defend the digital front line. In fact, 81% of respondents stated that the rise of ransomware has exacerbated the psychological demands associated to cybersecurity incidents.

The global survey of over 1,100 cybersecurity incident responders in 10 markets, conducted by Morning Consult and sponsored by IBM Security, revealed trends, and challenges that incident responders experience due to the nature of their profession. Some key highlights include:

  • A Sense of Service – Over a third of incident responders were attracted to the field by a sense of duty to protect and opportunity to help others and businesses. For nearly 80% of respondents, this was one of the top reasons attracting them to IR.

  • Fighting Multiple Battlefronts – Amid a growing number of cyberattacks in accurate years, 68% of incident responders surveyed stated it's common to be assigned to respond to two or more overlapping incidents simultaneously.

  • Impact on Daily Life – The high demands of cybersecurity engagements also affect incident responders' personal lives, with 67% experiencing stress or anxiety in their daily lives. Insomnia, burnout and impact on social life or relationships followed as effects respondents cited. Despite these challenges, the vast majority acknowledged they have a strong support system in place.

"The real-world repercussions that cyberattacks now have are causing public safety concerns and market-stressing risks to grow," said Laurance Dine, Global Lead, IBM Security X-Force Incident Response. "Incident responders are the frontline defenders standing between cyber adversaries causing disruption and the integrity and continuity of critical services. IBM salutes all IR teams  across the cybersecurity community, and the essential role they play in defending the digital front line."

An Uneven Battlefield

In accurate years, not only have cyberattacks become more disruptive, but their sheer volume has increased. X-Force saw a nearly 25% rise in cybersecurity incidents its IR team engaged in from 2020 to 2021. Add to that, Check Point Software Technologies research indicates  a 50% increase in overall network attacks per week in 2021 compared to 2020. But as the industry is called to respond to a growing number of cyberattacks, there's only a finite number of security professionals specifically trained and skilled to respond to cybersecurity incidents.

As a result, while many IR teams are forced to take on multiple battlefronts, businesses could be left without the necessary resources to mitigate and recover from cyberattacks. The IBM study found that 68% of incident responders surveyed find it common to simultaneously need to respond to two or more cybersecurity incidents, highlighting a field that is constantly engaged. Amongst U.S. respondents 34% said the average length of an IR engagement was 4-6 weeks, while a quarter cited the first week as often the most stressful or demanding period of the engagement. During this period about a third of respondents work more than 12 hours per day on average.

A Strong Support System in Place

As incident responders take on the pressure and high demands associated with cyber response, the overwhelming majority of respondents acknowledged they have a strong support system in place. Specifically, most respondents feel their leadership has a strong understanding of the activities IR involves, while 95% say it provides the necessary support structure for them to be successful. As well, 84% state they have adequate access to mental health support resources, with many respondents (64%) seeking out mental health assistance due to the demanding nature of responding to cyberattacks.

But businesses can further support incident responders, whether in-house Blue Teams or the external IR teams they engage in the event of a cyber crisis, by prioritizing cyber preparedness and creating plans and playbooks that are customized to their environment and resources. This can help enable a more agile and quick response at the onset of an incident and alleviate an unnecessary layer of pressure across the business.

To that end, situational awareness of their infrastructure is important. Businesses can focus on testing their state of readiness through simulation exercises, not only to get a feel of how their teams will react under attack, but to provide opportunities to correctly integrate multiple teams that are engaged during a cyber incident.

Additional Resources

  • Read the complete findings from IBM Security's Incident Responder study

  • Celebrate and recognize incident responders this Cybersecurity Awareness Month here

  • Read a Security Intelligence blog on incident responders holding the digital frontline

  • To register for IBM Security X-Force's incident response webinar, "Tales from the Digital Frontlines," on Wednesday, October 12 at 1:00 pm ET, sign up here

  • Schedule a consult with IBM Security X-Force

About IBM Security
IBM Security offers one of the most advanced and integrated portfolios of enterprise security products and services. The portfolio, supported by world-renowned IBM Security X-Force® research, enables organizations to effectively manage risk and defend against emerging threats. IBM operates one of the world's broadest security research, development, and delivery organizations, monitors 150 billion+ security events per day in more than 130 countries, and has been granted more than 10,000 security patents worldwide. For more information, please check www.ibm.com/security, follow @IBMSecurity on Twitter or visit the IBM Security Intelligence blog.

Contact:
Georgia Prassinos
IBM Security Communications 
gprassinos@ibm.com

IBM Corporation logo. (PRNewsfoto/IBM)

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SOURCE IBM

Sun, 02 Oct 2022 22:11:00 -0500 en-AU text/html https://au.finance.yahoo.com/news/ibm-study-finds-cybersecurity-incident-100000009.html
Killexams : IBM Study: Supply Chain Leaders Are Investing in AI and Automation to Navigate Supply Chain Uncertainties and Boost Sustainability
  • Almost half (47%) of surveyed CSCOs said they have introduced new automation technologies in the last two years.
  • Surveyed CSCOs ranked sustainability as their third biggest challenge in the next few years, trailing only supply chain disruptions and technology infrastructure.
  • "The Innovators" are modernizing their technology infrastructure – 56% of those respondents are currently operating on hybrid cloud, and 60% are investing in digital infrastructure to scale and deliver value.

ARMONK, N.Y., Sept. 20, 2022 /PRNewswire/ -- A new IBM (NYSE: IBM) Institute for Business Value (IBV) study "Own Your Transformation" unveils how Chief Supply Chain Officers (CSCOs) are navigating significant supply chain challenges brought on by a global COVID-19 pandemic, inflation, climate change and geopolitical events, and how they plan to future-proof their supply chains.

The survey* of 1,500 CSCOs and Chief Operating Officers (COOs) reveals that they are increasing investments in automation, AI and intelligent workflows, ecosystems and sustainability, and are reimagining their supply chain operations.

"To effectively combat the unprecedented supply chain stressors like inflation, it's imperative that CSCOs focus on using analytics, AI and automation initiatives to build intelligent, resilient, and sustainable supply chains," said Jonathan Wright, IBM Consulting Global Managing Partner, Sustainability Services and Global Business Transformation. "Automation and AI can enable CSCOs and their organizations to collect data, identify risk, validate documentation, and provide audit trails, even in high inflationary periods, while also managing their carbon, waste, energy and water consumption."

Key study findings show that:

CSCOs are embracing AI and automation technologies to provide interconnectivity with partners and suppliers and to enable sustainable operations and predictability.

  • Almost half (47%) of surveyed CSCOs said they have introduced new automation technologies in the last two years—an approach that can add predictability, flexibility, and intelligence to supply chain operations, and they're using AI to help monitor and track performance.

Sustainability is both a challenge and a force for change.

  • Surveyed CSCOs rank sustainability as their third biggest challenge in the next few years, trailing only supply chain disruptions and technology infrastructure.
  • 52% place sustainability at or near the top of their priority list.
  • 50% report that their sustainability investments will accelerate business growth.
  • They tell us that they experience the most direct pressure for sustainability transparency from: investors (56%), board members (50%) and customers (50%).

"The Innovators": 20% of respondents stand apart for accelerating their data-led innovation to prepare for a precarious future, and this group is already outperforming peers on key metrics including reporting 11% higher annual revenue growth. They are:

  • Integrating automated workflows across organizational functions and with their partners for real-time visibility, insights, and action (95% more than other CSCOs).
  • Modernizing their technology infrastructure – 56% are currently operating on hybrid cloud, and 60% are investing in digital infrastructure to scale and deliver value.
  • Extending their sustainability initiatives, creating new products and services. 58% see opportunities to Boost customer engagement through sustainability imperatives.
  • Focusing deeper on cybersecurity (nearly 20% more than other CSCOs).

The full study is available at: 

https://www.ibm.com/thought-leadership/institute-business-value/c-suite-study/csco

*Methodology

In cooperation with Oxford Economics, the IBM Institute for Business Value surveyed 1,500 CSCOs and COOs from 35+ countries and 24 industries as part of the 26th edition of the IBM C-suite Study series. To simplify, we refer to the full population as CSCOs.

About the IBM Institute for Business Value 

For two decades, the IBM Institute for Business Value has served as the thought leadership think tank for IBM. What inspires us is producing research-backed, technology-informed strategic insights that help leaders make smarter business decisions. From our unique position at the intersection of business, technology, and society, we survey, interview, and engage with thousands of executives, consumers, and experts each year, synthesizing their perspectives into credible, inspiring, and actionable insights. To stay connected and informed, sign up to receive IBV's email newsletter at ibm.com/ibv. You can also follow @IBMIBV on Twitter or find us on LinkedIn at https://www.linkedin.com/showcase/ibm-institute-for-business-value/

Media Contact

Tricia Vuiton

IBM External Relations

Email: tavuiton@us.ibm.com

Phone: +1 (845) 490-7582

Video - https://mma.prnewswire.com/media/1902478/IBM_CSCO_Video_2022.mp4

Logo - https://mma.prnewswire.com/media/95470/ibm_logo.jpg

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Mon, 19 Sep 2022 23:40:00 -0500 en text/html https://www.news-journal.com/ibm-study-supply-chain-leaders-are-investing-in-ai-and-automation-to-navigate-supply-chain/article_74c986ef-6631-5905-afaf-1f471e78eca5.html
Killexams : IBM Study: Supply Chain Leaders Are Investing in AI and Automation to Navigate Supply Chain Uncertainties and Boost Sustainability
  • Almost half (47%) of surveyed CSCOs said they have introduced new automation technologies in the last two years.

  • Surveyed CSCOs ranked sustainability as their third biggest challenge in the next few years, trailing only supply chain disruptions and technology infrastructure.

  • "The Innovators" are modernizing their technology infrastructure – 56% of those respondents are currently operating on hybrid cloud, and 60% are investing in digital infrastructure to scale and deliver value.

ARMONK, N.Y., Sept. 20, 2022 /CNW/ -- A new IBM (NYSE: IBM) Institute for Business Value (IBV) study "Own Your Transformation" unveils how Chief Supply Chain Officers (CSCOs) are navigating significant supply chain challenges brought on by a global COVID-19 pandemic, inflation, climate change and geopolitical events, and how they plan to future-proof their supply chains.

The survey* of 1,500 CSCOs and Chief Operating Officers (COOs) reveals that they are increasing investments in automation, AI and intelligent workflows, ecosystems and sustainability, and are reimagining their supply chain operations.

"To effectively combat the unprecedented supply chain stressors like inflation, it's imperative that CSCOs focus on using analytics, AI and automation initiatives to build intelligent, resilient, and sustainable supply chains," said Jonathan Wright, IBM Consulting Global Managing Partner, Sustainability Services and Global Business Transformation. "Automation and AI can enable CSCOs and their organizations to collect data, identify risk, validate documentation, and provide audit trails, even in high inflationary periods, while also managing their carbon, waste, energy and water consumption."

Key study findings show that:

CSCOs are embracing AI and automation technologies to provide interconnectivity with partners and suppliers and to enable sustainable operations and predictability.

  • Almost half (47%) of surveyed CSCOs said they have introduced new automation technologies in the last two years—an approach that can add predictability, flexibility, and intelligence to supply chain operations, and they're using AI to help monitor and track performance.

Sustainability is both a challenge and a force for change.

  • Surveyed CSCOs rank sustainability as their third biggest challenge in the next few years, trailing only supply chain disruptions and technology infrastructure.

  • 52% place sustainability at or near the top of their priority list.

  • 50% report that their sustainability investments will accelerate business growth.

  • They tell us that they experience the most direct pressure for sustainability transparency from: investors (56%), board members (50%) and customers (50%).

"The Innovators": 20% of respondents stand apart for accelerating their data-led innovation to prepare for a precarious future, and this group is already outperforming peers on key metrics including reporting 11% higher annual revenue growth. They are:

  • Integrating automated workflows across organizational functions and with their partners for real-time visibility, insights, and action (95% more than other CSCOs).

  • Modernizing their technology infrastructure – 56% are currently operating on hybrid cloud, and 60% are investing in digital infrastructure to scale and deliver value.

  • Extending their sustainability initiatives, creating new products and services. 58% see opportunities to Boost customer engagement through sustainability imperatives.

  • Focusing deeper on cybersecurity (nearly 20% more than other CSCOs).

The full study is available at: 
https://www.ibm.com/thought-leadership/institute-business-value/c-suite-study/csco

*Methodology
In cooperation with Oxford Economics, the IBM Institute for Business Value surveyed 1,500 CSCOs and COOs from 35+ countries and 24 industries as part of the 26th edition of the IBM C-suite Study series. To simplify, we refer to the full population as CSCOs.

About the IBM Institute for Business Value 
For two decades, the IBM Institute for Business Value has served as the thought leadership think tank for IBM. What inspires us is producing research-backed, technology-informed strategic insights that help leaders make smarter business decisions. From our unique position at the intersection of business, technology, and society, we survey, interview, and engage with thousands of executives, consumers, and experts each year, synthesizing their perspectives into credible, inspiring, and actionable insights. To stay connected and informed, sign up to receive IBV's email newsletter at ibm.com/ibv. You can also follow @IBMIBV on Twitter or find us on LinkedIn at https://www.linkedin.com/showcase/ibm-institute-for-business-value/

Media Contact
Tricia Vuiton
IBM External Relations
Email: tavuiton@us.ibm.com
Phone: +1 (845) 490-7582

Cision

View original content to get multimedia:https://www.prnewswire.com/news-releases/ibm-study-supply-chain-leaders-are-investing-in-ai-and-automation-to-navigate-supply-chain-uncertainties-and-improve-sustainability-301627679.html

SOURCE IBM

Cision

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Mon, 19 Sep 2022 23:54:00 -0500 en-CA text/html https://ca.finance.yahoo.com/news/ibm-study-supply-chain-leaders-100000924.html
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